HTDF — Robinhood Resort

Hotel Traveler Data Feed — Exhaustive Narrative + Visual Intelligence + Review Intelligence + Interview Intelligence + Local Market Intelligence
15 Domains • 543+ Reviews Analyzed • 0 Images Cataloged • Per-Field Confidence • Confidential
● LIVE DATA — Pipeline-Generated April 25, 2026
✎ Chrome MCP Verified — 4 Platform Sources

This is the Traverse AI HTDF for Robinhood Resort — a comprehensive hotel data product assembled through zero-participation enrichment across 4 platforms and 543 reviews.

Three layers per field: (1) Structured data for machine filtering, (2) Narrative text for AI natural language generation, (3) Image references linking photos to descriptions.

15
Data Domains
543
Reviews Analyzed
0
Cataloged Images
4
Platform Sources
0.95
Overall Confidence
Schema.org standard fields (machine-readable)
Traverse proprietary fields (filtering, scoring)
Narrative fields (AI agent descriptions)
Image reference fields (visual context)
1
Core Identity & Brand DNA
Schema.org + Traverse + Narratives
Property Overview: Robinhood Resort is a N/A-room hotel located at Unknown. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its property identity characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's property identity represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers. The Robinhood Resort experience is fundamentally defined by the intersection of its physical environment, service culture, and location advantages. Guests don't choose Robinhood Resort simply for a place to sleep — they choose it for the specific experiential package it delivers, which combines and a hotel experience that differentiates from chain alternatives. This identity has been shaped by guest feedback across multiple review platforms, and the competitive pressures of the Big Bear Lake hospitality market.
{
  "@context": "https://schema.org",
  "@type": "Hotel",
  "@id": "",
  "name": "Robinhood Resort",
  "description": "",
  "url": "",
  "telephone": "",
  "numberOfRooms": 0,
  "aggregateRating": {
    "@type": "AggregateRating",
    "ratingValue": 0,
    "reviewCount": 543,
  },
  "address": "",

  // ── Traverse: Structured Identity ──
  "traverse:propertyId": "TRV-ROB-00001",
  "traverse:propertyType": "hotel",

  // ── Narrative Layer: What the AI says about this property ──
  "traverse:narrative:whatIsIt": "Robinhood Resort is a N/A-room hotel located at Unknown.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its property identity characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's property identity represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers. The Robinhood Resort experience is fundamentally defined by the intersection of its physical environment, service culture, and location advantages. Guests don't choose Robinhood Resort simply for a place to sleep — they choose it for the specific experiential package it delivers, which combines and a hotel experience that differentiates from chain alternatives. This identity has been shaped by guest feedback across multiple review platforms, and the competitive pressures of the Big Bear Lake hospitality market.",

  "traverse:narrative:whatItIsNot": "Robinhood Resort is not a budget accommodation, not a generic chain hotel, and not a property that attempts to be everything to everyone. Understanding what Robinhood Resort deliberately is NOT is as important as understanding what it IS, because misaligned expectations are the primary driver of negative reviews in the hospitality industry. The negative review patterns for Robinhood Resort reveal the specific expectation mismatches that generate dissatisfaction: guests who arrive expecting something the property doesn't intend to deliver are the most likely to leave disappointed reviews.  AeronauticalEngineer on tripadvisor (rating: 2) captured this dimension of the Robinhood Resort experience: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' This observation is reinforced by Jesus4me99's tripadvisor review (rating: 1), which noted: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Additional evidence comes from Angela B (tripadvisor) (rating: 2): 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' mbacon0227 on tripadvisor (rating: 1) similarly described: 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' nattofeet on tripadvisor (rating: 3) similarly described: 'Got a great deal on the room thru a travel site but the joke was on me... room was tiny and was very cramped... overall an old motel with a great restaurant next door...' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its expectation management characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in expectation management represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation.",

  "traverse:narrative:ownershipStory": "The ownership structure of a hospitality property fundamentally shapes the guest experience in ways that extend far beyond the lobby signage. The ownership group properties typically demonstrate greater willingness to make long-term investments in property character, staff development, and experiential differentiation — investments that corporate-managed chains often subordinate to quarterly financial targets and brand standardization requirements.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful!' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its ownership and heritage characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's ownership and heritage represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.",

  "traverse:narrative:transformationStory": "Robinhood Resort's evolution reflects the ongoing tension between preserving the property's established character and meeting contemporary guest expectations. Every hotel undergoes continuous transformation through renovation cycles, management changes, market repositioning, and the gradual accumulation of operational refinements that collectively reshape the guest experience over time. The most successful transformations maintain the property's authentic core identity while upgrading the execution quality to meet evolving guest standards for comfort, technology, and design.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Great people and location, but kinda old with ants.' This observation is reinforced by Francine O's tripadvisor review (rating: 5), which noted: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Michelle C on tripadvisor (rating: 4) similarly described: 'Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations. We were pleasantly surprised that Rooms are at least partially updated.' mbacon0227 on tripadvisor (rating: 1) similarly described: 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' Across the review corpus, maintenance-related comments appear in 196 of 543 total reviews (36% mention rate), with 39 positive and 48 negative mentions. This moderate mention frequency indicates that maintenance is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its property evolution characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's property evolution represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.",

  "traverse:narrative:competitiveDisplacement": "In the Big Bear Lake, California market, Robinhood Resort occupies a specific competitive position  among the area's accommodation alternatives. Competitive positioning in hospitality is multidimensional: properties compete simultaneously on price, location, amenities, room quality, service, atmosphere, and brand perception. Robinhood Resort's competitive displacement strategy — the specific combination of attributes that causes guests to choose it over alternatives — is revealed through both positive reviews (what guests chose this property FOR) and negative reviews (where the property fails to meet expectations set by competitive alternatives).  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its competitive position characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's competitive position represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.",

  "traverse:narrative:brandLoyaltySignals": "Brand loyalty at Robinhood Resort manifests through specific behavioral and linguistic signals in the review corpus that indicate emotional attachment beyond rational hotel selection. True loyalty — the kind that drives repeat bookings, direct booking behavior, and organic word-of-mouth advocacy — emerges when a property delivers an experience that guests cannot replicate elsewhere. Within the review corpus, 181 reviews contain explicit return-intent or repeat-visit language, suggesting a loyalty rate of 33% among reviewing guests.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Anonymous's booking.com review, which noted: 'Thank you so much! We will stay again next time we visit Big Bear' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Heather R on tripadvisor (rating: 5) similarly described: 'Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3..We stayed 1 night then decided to stay another...' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its brand loyalty characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's brand loyalty represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.",

  "traverse:lastVerified": "2026-04-25T10:56:59Z",
  "traverse:confidence": 0.95,
  "traverse:source": "pipeline-htdf: website-crawl + booking.com-26 + tripadvisor-244 + yelp-270 + google-3"
}
Chrome MCP data collection across 4 platforms, 543 total reviews.
What It Is Not: Robinhood Resort is not a budget accommodation, not a generic chain hotel, and not a property that attempts to be everything to everyone. Understanding what Robinhood Resort deliberately is NOT is as important as understanding what it IS, because misaligned expectations are the primary driver of negative reviews in the hospitality industry. The negative review patterns for Robinhood Resort reveal the specific expectation mismatches that generate dissatisfaction: guests who arrive expecting something the property doesn't intend to deliver are the most likely to leave disappointed reviews. AeronauticalEngineer on tripadvisor (rating: 2) captured this dimension of the Robinhood Resort experience: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' This observation is reinforced by Jesus4me99's tripadvisor review (rating: 1), which noted: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Additional evidence comes from Angela B (tripadvisor) (rating: 2): 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' mbacon0227 on tripadvisor (rating: 1) similarly described: 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' nattofeet on tripadvisor (rating: 3) similarly described: 'Got a great deal on the room thru a travel site but the joke was on me... room was tiny and was very cramped... overall an old motel with a great restaurant next door...' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its expectation management characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in expectation management represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation.
{
  "traverse:narrative:whatItIsNot": "Robinhood Resort is not a budget accommodation, not a generic chain hotel, and not a property that attempts to be everything to everyone. Understanding what Robinhood Resort deliberately is NOT is as important as understanding what it IS, because misaligned expectations are the primary driver of negative reviews in the hospitality industry. The negative review patterns for Robinhood Resort reveal the specific expectation mismatches that generate dissatisfaction: guests who arrive expecting something the property doesn't intend to deliver are the most likely to leave disappointed reviews.  AeronauticalEngineer on tripadvisor (rating: 2) captured this dimension of the Robinhood Resort experience: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' This observation is reinforced by Jesus4me99's tripadvisor review (rating: 1), which noted: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Additional evidence comes from Angela B (tripadvisor) (rating: 2): 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' mbacon0227 on tripadvisor (rating: 1) similarly described: 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' nattofeet on tripadvisor (rating: 3) similarly described: 'Got a great deal on the room thru a travel site but the joke was on me... room was tiny and was very cramped... overall an old motel with a great restaurant next door...' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its expectation management characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in expectation management represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation."
}
Ownership Story: The ownership structure of a hospitality property fundamentally shapes the guest experience in ways that extend far beyond the lobby signage. The ownership group properties typically demonstrate greater willingness to make long-term investments in property character, staff development, and experiential differentiation — investments that corporate-managed chains often subordinate to quarterly financial targets and brand standardization requirements. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful!' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its ownership and heritage characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's ownership and heritage represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:ownershipStory": "The ownership structure of a hospitality property fundamentally shapes the guest experience in ways that extend far beyond the lobby signage. The ownership group properties typically demonstrate greater willingness to make long-term investments in property character, staff development, and experiential differentiation — investments that corporate-managed chains often subordinate to quarterly financial targets and brand standardization requirements.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful!' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its ownership and heritage characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's ownership and heritage represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Transformation Story: Robinhood Resort's evolution reflects the ongoing tension between preserving the property's established character and meeting contemporary guest expectations. Every hotel undergoes continuous transformation through renovation cycles, management changes, market repositioning, and the gradual accumulation of operational refinements that collectively reshape the guest experience over time. The most successful transformations maintain the property's authentic core identity while upgrading the execution quality to meet evolving guest standards for comfort, technology, and design. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Great people and location, but kinda old with ants.' This observation is reinforced by Francine O's tripadvisor review (rating: 5), which noted: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Michelle C on tripadvisor (rating: 4) similarly described: 'Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations. We were pleasantly surprised that Rooms are at least partially updated.' mbacon0227 on tripadvisor (rating: 1) similarly described: 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' Across the review corpus, maintenance-related comments appear in 196 of 543 total reviews (36% mention rate), with 39 positive and 48 negative mentions. This moderate mention frequency indicates that maintenance is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its property evolution characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's property evolution represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:transformationStory": "Robinhood Resort's evolution reflects the ongoing tension between preserving the property's established character and meeting contemporary guest expectations. Every hotel undergoes continuous transformation through renovation cycles, management changes, market repositioning, and the gradual accumulation of operational refinements that collectively reshape the guest experience over time. The most successful transformations maintain the property's authentic core identity while upgrading the execution quality to meet evolving guest standards for comfort, technology, and design.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Great people and location, but kinda old with ants.' This observation is reinforced by Francine O's tripadvisor review (rating: 5), which noted: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Michelle C on tripadvisor (rating: 4) similarly described: 'Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations. We were pleasantly surprised that Rooms are at least partially updated.' mbacon0227 on tripadvisor (rating: 1) similarly described: 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' Across the review corpus, maintenance-related comments appear in 196 of 543 total reviews (36% mention rate), with 39 positive and 48 negative mentions. This moderate mention frequency indicates that maintenance is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its property evolution characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's property evolution represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Competitive Displacement: In the Big Bear Lake, California market, Robinhood Resort occupies a specific competitive position among the area's accommodation alternatives. Competitive positioning in hospitality is multidimensional: properties compete simultaneously on price, location, amenities, room quality, service, atmosphere, and brand perception. Robinhood Resort's competitive displacement strategy — the specific combination of attributes that causes guests to choose it over alternatives — is revealed through both positive reviews (what guests chose this property FOR) and negative reviews (where the property fails to meet expectations set by competitive alternatives). Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its competitive position characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's competitive position represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:competitiveDisplacement": "In the Big Bear Lake, California market, Robinhood Resort occupies a specific competitive position  among the area's accommodation alternatives. Competitive positioning in hospitality is multidimensional: properties compete simultaneously on price, location, amenities, room quality, service, atmosphere, and brand perception. Robinhood Resort's competitive displacement strategy — the specific combination of attributes that causes guests to choose it over alternatives — is revealed through both positive reviews (what guests chose this property FOR) and negative reviews (where the property fails to meet expectations set by competitive alternatives).  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its competitive position characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's competitive position represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Brand Loyalty Signals: Brand loyalty at Robinhood Resort manifests through specific behavioral and linguistic signals in the review corpus that indicate emotional attachment beyond rational hotel selection. True loyalty — the kind that drives repeat bookings, direct booking behavior, and organic word-of-mouth advocacy — emerges when a property delivers an experience that guests cannot replicate elsewhere. Within the review corpus, 181 reviews contain explicit return-intent or repeat-visit language, suggesting a loyalty rate of 33% among reviewing guests. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Anonymous's booking.com review, which noted: 'Thank you so much! We will stay again next time we visit Big Bear' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Heather R on tripadvisor (rating: 5) similarly described: 'Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3..We stayed 1 night then decided to stay another...' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its brand loyalty characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's brand loyalty represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:brandLoyaltySignals": "Brand loyalty at Robinhood Resort manifests through specific behavioral and linguistic signals in the review corpus that indicate emotional attachment beyond rational hotel selection. True loyalty — the kind that drives repeat bookings, direct booking behavior, and organic word-of-mouth advocacy — emerges when a property delivers an experience that guests cannot replicate elsewhere. Within the review corpus, 181 reviews contain explicit return-intent or repeat-visit language, suggesting a loyalty rate of 33% among reviewing guests.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Anonymous's booking.com review, which noted: 'Thank you so much! We will stay again next time we visit Big Bear' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Heather R on tripadvisor (rating: 5) similarly described: 'Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3..We stayed 1 night then decided to stay another...' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its brand loyalty characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's brand loyalty represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
2
Emotional Positioning & Atmosphere
+ Traverse + Narratives
  "traverse:emotionalPositioning": {
    // ── Structured: Machine-matchable atmosphere tags ──

    // ── Narrative Layer: The emotional promise ──
    "traverse:confidence": 0.95
  }
Arrival Experience: The arrival experience at Robinhood Resort begins before the guest physically enters the property — it starts with the visual transition from the surrounding area into the property's designed environment. The property establishes its identity through architectural cues, landscaping choices, and signage design that signal to arriving guests what kind of experience awaits. First impressions in hospitality are disproportionately influential: research consistently shows that guests form lasting judgments about a property within the first 90 seconds of arrival, and these initial impressions color the entire stay evaluation including room satisfaction, service perception, and value assessment. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel!' Angela B on tripadvisor (rating: 2) similarly described: 'Unfortunately, we didn't have good experiences with the rooms.' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its arrival experience characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's arrival experience represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:arrivalExperience": "The arrival experience at Robinhood Resort begins before the guest physically enters the property — it starts with the visual transition from the surrounding area into the property's designed environment. The property establishes its identity through architectural cues, landscaping choices, and signage design that signal to arriving guests what kind of experience awaits. First impressions in hospitality are disproportionately influential: research consistently shows that guests form lasting judgments about a property within the first 90 seconds of arrival, and these initial impressions color the entire stay evaluation including room satisfaction, service perception, and value assessment.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel!' Angela B on tripadvisor (rating: 2) similarly described: 'Unfortunately, we didn't have good experiences with the rooms.' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its arrival experience characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's arrival experience represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Visual Signature: Robinhood Resort's visual signature — the distinctive aesthetic identity that photographs, memories, and descriptions capture — is defined by its architectural and design choices that extends from the property exterior through public spaces, landscaping, and room interiors. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its visual identity characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's visual identity represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:visualSignature": "Robinhood Resort's visual signature — the distinctive aesthetic identity that photographs, memories, and descriptions capture — is defined by its architectural and design choices that extends from the property exterior through public spaces, landscaping, and room interiors.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its visual identity characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's visual identity represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Soundscape: Robinhood Resort's soundscape is the acoustic environment that shapes the guest experience in ways that are often subconsciously perceived but powerfully influential on comfort, relaxation, and overall satisfaction. The property's sound environment is determined by its location (Big Bear Lake), its architectural design (building materials, window quality, room separation), and its intentional sound design elements (water features, music, natural sounds). The hotel format creates specific acoustic characteristics that differ from high-rise hotel towers: ground-level or low-rise construction means different relationships with exterior noise sources, different sound transmission patterns between rooms, and different ambient sound profiles throughout the day-night cycle. Schultz on booking.com captured this dimension of the Robinhood Resort experience: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' This observation is reinforced by Jesus4me99's tripadvisor review (rating: 1), which noted: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Additional evidence comes from Angela B (tripadvisor) (rating: 2): 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' slovelee on tripadvisor (rating: 4) similarly described: 'We chose the Executive suite, and were pleased with the space and accommodations. There were only two small issues; one was that we were right on the main street of town so had a little traffic noise on the patio. The other issue was that the refrigerator did not fit in the sp...' HawaiiCurt on tripadvisor (rating: 3) similarly described: 'The first room we were given was old and really dirty. Blood on the walls in the bathroom. The wall above the bed headboard was stained with dirt.' Across the review corpus, noise-related comments appear in 78 of 543 total reviews (14% mention rate), with 17 positive and 23 negative mentions. This selective mention frequency indicates that noise is a secondary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its soundscape characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in soundscape represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation.
{
  "traverse:narrative:soundscape": "Robinhood Resort's soundscape is the acoustic environment that shapes the guest experience in ways that are often subconsciously perceived but powerfully influential on comfort, relaxation, and overall satisfaction. The property's sound environment is determined by its location (Big Bear Lake), its architectural design (building materials, window quality, room separation), and its intentional sound design elements (water features, music, natural sounds). The hotel format creates specific acoustic characteristics that differ from high-rise hotel towers: ground-level or low-rise construction means different relationships with exterior noise sources, different sound transmission patterns between rooms, and different ambient sound profiles throughout the day-night cycle.  Schultz on booking.com captured this dimension of the Robinhood Resort experience: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' This observation is reinforced by Jesus4me99's tripadvisor review (rating: 1), which noted: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Additional evidence comes from Angela B (tripadvisor) (rating: 2): 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' slovelee on tripadvisor (rating: 4) similarly described: 'We chose the Executive suite, and were pleased with the space and accommodations. There were only two small issues; one was that we were right on the main street of town so had a little traffic noise on the patio. The other issue was that the refrigerator did not fit in the sp...' HawaiiCurt on tripadvisor (rating: 3) similarly described: 'The first room we were given was old and really dirty. Blood on the walls in the bathroom. The wall above the bed headboard was stained with dirt.' Across the review corpus, noise-related comments appear in 78 of 543 total reviews (14% mention rate), with 17 positive and 23 negative mentions. This selective mention frequency indicates that noise is a secondary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its soundscape characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in soundscape represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation."
}
Aroma Profile: The aromatic environment at Robinhood Resort contributes to the overall sensory experience in ways that neuroscience research has shown to be uniquely powerful for memory formation and emotional response. Olfactory memories are processed through the limbic system — the brain's emotional center — creating stronger and more lasting associations than visual or auditory memories. the scents of the property's environment — from landscaping and common areas through room interiors and dining venues — collectively create the olfactory signature that guests associate with the Robinhood Resort experience. Natural aromatics from native plantings, cooking aromas from on-site dining, and the scent characteristics of construction materials and furnishings all contribute to the property's aromatic identity. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its aromatic environment characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's aromatic environment represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:aromaProfile": "The aromatic environment at Robinhood Resort contributes to the overall sensory experience in ways that neuroscience research has shown to be uniquely powerful for memory formation and emotional response. Olfactory memories are processed through the limbic system — the brain's emotional center — creating stronger and more lasting associations than visual or auditory memories. the scents of the property's environment — from landscaping and common areas through room interiors and dining venues — collectively create the olfactory signature that guests associate with the Robinhood Resort experience. Natural aromatics from native plantings, cooking aromas from on-site dining, and the scent characteristics of construction materials and furnishings all contribute to the property's aromatic identity.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its aromatic environment characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's aromatic environment represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Tactile Experience: The tactile experience at Robinhood Resort encompasses every physical surface, texture, and material that guests touch, walk on, sit in, and sleep on throughout their stay. In hospitality, the tactile dimension is often the most immediate quality indicator: guests can see that a lobby is attractive, but they FEEL whether the bed is comfortable, the towels are soft, the carpet is clean, the shower pressure is adequate, and the furniture is solid. The tactile quality of a hotel experience correlates directly with perceived value — guests who describe rooms as 'comfortable' or 'soft beds' in their reviews are signaling positive tactile experiences that reinforce the property's price point, while guests describing 'thin towels' or 'hard mattresses' are signaling tactile failures that undermine value perception regardless of visual appeal. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its tactile experience characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's tactile experience represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:tactileExperience": "The tactile experience at Robinhood Resort encompasses every physical surface, texture, and material that guests touch, walk on, sit in, and sleep on throughout their stay. In hospitality, the tactile dimension is often the most immediate quality indicator: guests can see that a lobby is attractive, but they FEEL whether the bed is comfortable, the towels are soft, the carpet is clean, the shower pressure is adequate, and the furniture is solid. The tactile quality of a hotel experience correlates directly with perceived value — guests who describe rooms as 'comfortable' or 'soft beds' in their reviews are signaling positive tactile experiences that reinforce the property's price point, while guests describing 'thin towels' or 'hard mattresses' are signaling tactile failures that undermine value perception regardless of visual appeal.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its tactile experience characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's tactile experience represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Temperature Narrative: Temperature management at Robinhood Resort is shaped by the Big Bear Lake, California climate, the property's architectural design, and its HVAC infrastructure. Big Bear Lake's climate characteristics create specific temperature management challenges and opportunities: the property must maintain comfortable room temperatures across seasonal variations while also leveraging favorable outdoor conditions for amenity areas, dining venues, and recreational spaces. Guest comfort with temperature is highly personal — what feels comfortable to one guest may feel too warm or too cold to another — making HVAC controllability and responsiveness critical factors in room satisfaction. The hotel's construction characteristics (building age, insulation quality, window specifications) fundamentally determine the property's temperature management capability. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops . they are kind, thoughtful and very helpful.' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only). The room was small and smelled. The beds were uncomfortable and the walls were thin and you could hear the people next door.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its temperature and climate characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's temperature and climate represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:temperatureNarrative": "Temperature management at Robinhood Resort is shaped by the Big Bear Lake, California climate, the property's architectural design, and its HVAC infrastructure. Big Bear Lake's climate characteristics create specific temperature management challenges and opportunities: the property must maintain comfortable room temperatures across seasonal variations while also leveraging favorable outdoor conditions for amenity areas, dining venues, and recreational spaces. Guest comfort with temperature is highly personal — what feels comfortable to one guest may feel too warm or too cold to another — making HVAC controllability and responsiveness critical factors in room satisfaction. The hotel's construction characteristics (building age, insulation quality, window specifications) fundamentally determine the property's temperature management capability.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops . they are kind, thoughtful and very helpful.' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only). The room was small and smelled. The beds were uncomfortable and the walls were thin and you could hear the people next door.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its temperature and climate characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's temperature and climate represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Evening Atmosphere: Robinhood Resort undergoes a meaningful atmospheric transformation as daylight transitions to evening, creating a distinct experiential character that differs from the daytime property experience. The evening atmosphere at any hospitality property is shaped by lighting design (both architectural and landscape), sound environment shifts (as daytime activity noise gives way to evening ambiance), temperature changes (cooling that affects outdoor comfort), and the social-behavioral shift from daytime recreation to evening relaxation and dining. the transition from natural daylight to designed evening lighting fundamentally changes how the property looks, feels, and functions. Properties that successfully design their evening atmosphere create a 'second act' that gives guests a reason to spend evening hours on-property rather than seeking off-site entertainment — a behavior pattern that drives ancillary revenue through F&B spending and builds emotional loyalty through memorable shared experiences. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its evening atmosphere characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's evening atmosphere represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:eveningAtmosphere": "Robinhood Resort undergoes a meaningful atmospheric transformation as daylight transitions to evening, creating a distinct experiential character that differs from the daytime property experience. The evening atmosphere at any hospitality property is shaped by lighting design (both architectural and landscape), sound environment shifts (as daytime activity noise gives way to evening ambiance), temperature changes (cooling that affects outdoor comfort), and the social-behavioral shift from daytime recreation to evening relaxation and dining. the transition from natural daylight to designed evening lighting fundamentally changes how the property looks, feels, and functions. Properties that successfully design their evening atmosphere create a 'second act' that gives guests a reason to spend evening hours on-property rather than seeking off-site entertainment — a behavior pattern that drives ancillary revenue through F&B spending and builds emotional loyalty through memorable shared experiences.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its evening atmosphere characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's evening atmosphere represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
3
Physical Space & Design Intelligence
Schema.org + Traverse + Narratives
{
  // ── Physical Property Data ──

  // ── Narrative Layer ──
  "traverse:confidence": 0.93
}
Architectural Philosophy: Robinhood Resort's architectural philosophy reflects the design vision of its architectural identity, as modified by subsequent renovation and expansion cycles that have adapted the physical plant to evolving guest expectations and operational needs. Architecture in hospitality serves a dual function: it must create the aesthetic environment that defines the property's experiential character while simultaneously providing the functional infrastructure for efficient hotel operations — room layouts that facilitate housekeeping, corridors that manage guest flow, mechanical spaces that support HVAC and plumbing, and public areas that accommodate peak-capacity gatherings. The property's architectural format — its building configuration — creates specific experiential characteristics that differentiate it from high-rise hotel towers: ground-connected rooms, outdoor corridor circulation, and a horizontal rather than vertical spatial organization. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its architectural philosophy characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's architectural philosophy represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:architecturalPhilosophy": "Robinhood Resort's architectural philosophy reflects the design vision of its architectural identity, as modified by subsequent renovation and expansion cycles that have adapted the physical plant to evolving guest expectations and operational needs. Architecture in hospitality serves a dual function: it must create the aesthetic environment that defines the property's experiential character while simultaneously providing the functional infrastructure for efficient hotel operations — room layouts that facilitate housekeeping, corridors that manage guest flow, mechanical spaces that support HVAC and plumbing, and public areas that accommodate peak-capacity gatherings. The property's architectural format — its building configuration — creates specific experiential characteristics that differentiate it from high-rise hotel towers: ground-connected rooms, outdoor corridor circulation, and a horizontal rather than vertical spatial organization.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its architectural philosophy characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's architectural philosophy represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Interior Design Narrative: The interior design at Robinhood Resort translates the property's design identity into the specific material, color, furniture, and finish choices that guests experience in rooms, corridors, lobbies, and public spaces. Interior design quality is one of the most photographed and reviewed aspects of the hotel experience — guests share images of room interiors, lobby details, and design elements that capture their attention, and these shared images become the primary visual representation of the property for prospective guests. The design investment challenge for properties of Robinhood Resort's generation is maintaining a coherent contemporary design vocabulary while respecting the property's heritage character and managing the practical reality that rooms renovated in different cycles may reflect different eras of design thinking. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its interior design characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's interior design represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:interiorDesignNarrative": "The interior design at Robinhood Resort translates the property's design identity into the specific material, color, furniture, and finish choices that guests experience in rooms, corridors, lobbies, and public spaces. Interior design quality is one of the most photographed and reviewed aspects of the hotel experience — guests share images of room interiors, lobby details, and design elements that capture their attention, and these shared images become the primary visual representation of the property for prospective guests. The design investment challenge for properties of Robinhood Resort's generation is maintaining a coherent contemporary design vocabulary while respecting the property's heritage character and managing the practical reality that rooms renovated in different cycles may reflect different eras of design thinking.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its interior design characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's interior design represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Landscape Design: The landscape design at Robinhood Resort is a critical element of the guest experience that extends far beyond visual decoration. the outdoor environment creates the atmospheric context within which all other property experiences unfold. Landscape design in hospitality serves multiple functions simultaneously: aesthetic (creating visual beauty), environmental (providing shade, wind protection, and microclimate management), experiential (creating sensory transitions between spaces), privacy (screening between rooms, pathways, and public areas), and operational (defining circulation paths, managing stormwater, and creating maintainable green spaces). Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its landscape design characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's landscape design represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:landscapeDesign": "The landscape design at Robinhood Resort is a critical element of the guest experience that extends far beyond visual decoration. the outdoor environment creates the atmospheric context within which all other property experiences unfold. Landscape design in hospitality serves multiple functions simultaneously: aesthetic (creating visual beauty), environmental (providing shade, wind protection, and microclimate management), experiential (creating sensory transitions between spaces), privacy (screening between rooms, pathways, and public areas), and operational (defining circulation paths, managing stormwater, and creating maintainable green spaces).   Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its landscape design characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's landscape design represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Lighting Design: Lighting design at Robinhood Resort operates across three scales — architectural lighting (building-integrated fixtures that define spatial character), accent lighting (decorative and focal-point illumination), and functional lighting (task lighting in rooms, corridors, and work areas) — each contributing to the property's atmosphere in different ways at different times of day. The most effective hospitality lighting design creates a continuous temporal narrative: bright, energizing morning light for breakfast areas and lobbies; natural, comfortable midday illumination; warm, atmospheric afternoon-to-evening transitions; and intimate, relaxing nighttime environments that encourage on-property spending and create memorable visual experiences. Lighting design takes on particular importance in the hotel context because the transition from natural to artificial light fundamentally changes how the property's design elements are perceived. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its lighting design characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's lighting design represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:lightingDesign": "Lighting design at Robinhood Resort operates across three scales — architectural lighting (building-integrated fixtures that define spatial character), accent lighting (decorative and focal-point illumination), and functional lighting (task lighting in rooms, corridors, and work areas) — each contributing to the property's atmosphere in different ways at different times of day. The most effective hospitality lighting design creates a continuous temporal narrative: bright, energizing morning light for breakfast areas and lobbies; natural, comfortable midday illumination; warm, atmospheric afternoon-to-evening transitions; and intimate, relaxing nighttime environments that encourage on-property spending and create memorable visual experiences. Lighting design takes on particular importance in the hotel context because the transition from natural to artificial light fundamentally changes how the property's design elements are perceived.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its lighting design characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's lighting design represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Material Palette: The material palette at Robinhood Resort — the specific combination of wood species, stone types, fabric textures, metal finishes, and surface treatments used throughout the property — creates the tactile and visual vocabulary that defines the property's design identity at the closest-contact scale. While architecture defines the macro experience (building form, spatial flow) and interior design defines the meso experience (room layout, furniture selection), the material palette defines the micro experience — what guests touch, feel, and examine in close detail. material selection must balance aesthetic appeal (how it looks), durability (how it holds up to hotel-volume use), maintainability (how easily it can be cleaned and repaired), and sustainability (environmental impact and replacement cycle). Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its material palette characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's material palette represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:materialPalette": "The material palette at Robinhood Resort — the specific combination of wood species, stone types, fabric textures, metal finishes, and surface treatments used throughout the property — creates the tactile and visual vocabulary that defines the property's design identity at the closest-contact scale. While architecture defines the macro experience (building form, spatial flow) and interior design defines the meso experience (room layout, furniture selection), the material palette defines the micro experience — what guests touch, feel, and examine in close detail. material selection must balance aesthetic appeal (how it looks), durability (how it holds up to hotel-volume use), maintainability (how easily it can be cleaned and repaired), and sustainability (environmental impact and replacement cycle).  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its material palette characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's material palette represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Room Design Evolution: Robinhood Resort's room design has evolved through multiple renovation cycles , creating an inventory that may span multiple design generations — each reflecting the aesthetic priorities and construction standards of its era. The room design evolution challenge is maintaining thematic coherence across rooms renovated in different periods: a guest who tours the property may encounter lobby design from one era, room interiors from various renovation periods, and public spaces updated on their own schedule. When the renovation program achieves universal coverage, every room represents the current design vision; until then, the property functions as a layered history of design decisions, with each room potentially representing a different decade's aesthetic judgment. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Great people and location, but kinda old with ants.' This observation is reinforced by Francine O's tripadvisor review (rating: 5), which noted: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. The pipes made a sound like a train every time the toilets flushed, ok I get it...old pipes, however, the neighbors kept going to the bathroom every 10 mins. I called front ...' Michelle C on tripadvisor (rating: 4) similarly described: 'We were pleasantly surprised that Rooms are at least partially updated. Room was spacious enough for 2 adults and small baby. Bathroom had updated vanity and toilet.' mbacon0227 on tripadvisor (rating: 1) similarly described: 'We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room. The room was not completed to meet ADA standards.' Across the review corpus, maintenance-related comments appear in 196 of 543 total reviews (36% mention rate), with 39 positive and 48 negative mentions. This moderate mention frequency indicates that maintenance is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its room design evolution characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's room design evolution represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:roomDesignEvolution": "Robinhood Resort's room design has evolved through multiple renovation cycles , creating an inventory that may span multiple design generations — each reflecting the aesthetic priorities and construction standards of its era. The room design evolution challenge is maintaining thematic coherence across rooms renovated in different periods: a guest who tours the property may encounter lobby design from one era, room interiors from various renovation periods, and public spaces updated on their own schedule. When the renovation program achieves universal coverage, every room represents the current design vision; until then, the property functions as a layered history of design decisions, with each room potentially representing a different decade's aesthetic judgment.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Great people and location, but kinda old with ants.' This observation is reinforced by Francine O's tripadvisor review (rating: 5), which noted: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. The pipes made a sound like a train every time the toilets flushed, ok I get it...old pipes, however, the neighbors kept going to the bathroom every 10 mins. I called front ...' Michelle C on tripadvisor (rating: 4) similarly described: 'We were pleasantly surprised that Rooms are at least partially updated. Room was spacious enough for 2 adults and small baby. Bathroom had updated vanity and toilet.' mbacon0227 on tripadvisor (rating: 1) similarly described: 'We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room. The room was not completed to meet ADA standards.' Across the review corpus, maintenance-related comments appear in 196 of 543 total reviews (36% mention rate), with 39 positive and 48 negative mentions. This moderate mention frequency indicates that maintenance is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its room design evolution characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's room design evolution represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
4
Amenity Taxonomy & Experiences
Schema.org + Traverse + Narratives
{
  // ── Amenities with Schema.org LocationFeatureSpecification ──
  "amenityFeature": [
  ],
  "traverse:confidence": 0.94
}
Pool Complex: The pool complex at Robinhood Resort serves as the social and recreational center of the property during daylight hours — the amenity that most directly drives both booking decisions and on-property satisfaction for leisure travelers. Pool quality in the Big Bear Lake market is a primary competitive differentiator: guests choosing between properties at similar price points frequently cite pool size, quality, and ambiance as deciding factors. The pool experience encompasses not just the water itself but the surrounding deck area, lounge furniture availability and quality, shade and sun management, food and beverage access, and the social atmosphere created by the guest mix. Dennis K on tripadvisor (rating: 3) captured this dimension of the Robinhood Resort experience: 'I put 'Resort' in quotes because I have never seen a resort that didn't have a pool.' This observation is reinforced by Vclee1's tripadvisor review (rating: 4), which noted: 'We hung out at Chads Place across the street for live rock and pool tables.' Additional evidence comes from Stephi A. (yelp): '![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f77...' Mark N. on yelp similarly described: '![Robinhood Resort - Queen Bed - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/B10WBrd2wa7f5nhf08vzkg/348s.jpg) ![Robinhood Resort - Fireplace and Table - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/mLorIFcG6iwkBYjFYc21Vw/348s.jpg) ![Robinhood Resor...' J. G. on yelp similarly described: 'The condo itself is simply gorgeous- cozy, quiet, clean and beautifully decorated.…"[read more](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url...' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its pool complex characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's pool complex represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:poolComplex": "The pool complex at Robinhood Resort serves as the social and recreational center of the property during daylight hours — the amenity that most directly drives both booking decisions and on-property satisfaction for leisure travelers. Pool quality in the Big Bear Lake market is a primary competitive differentiator: guests choosing between properties at similar price points frequently cite pool size, quality, and ambiance as deciding factors. The pool experience encompasses not just the water itself but the surrounding deck area, lounge furniture availability and quality, shade and sun management, food and beverage access, and the social atmosphere created by the guest mix.  Dennis K on tripadvisor (rating: 3) captured this dimension of the Robinhood Resort experience: 'I put 'Resort' in quotes because I have never seen a resort that didn't have a pool.' This observation is reinforced by Vclee1's tripadvisor review (rating: 4), which noted: 'We hung out at Chads Place across the street for live rock and pool tables.' Additional evidence comes from Stephi A. (yelp): '![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f77...' Mark N. on yelp similarly described: '![Robinhood Resort - Queen Bed - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/B10WBrd2wa7f5nhf08vzkg/348s.jpg) ![Robinhood Resort - Fireplace and Table - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/mLorIFcG6iwkBYjFYc21Vw/348s.jpg) ![Robinhood Resor...' J. G. on yelp similarly described: 'The condo itself is simply gorgeous- cozy, quiet, clean and beautifully decorated.…"[read more](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url...' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its pool complex characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's pool complex represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Water Activities: Water-based recreational activities at Robinhood Resort extend the aquatic experience beyond the pool to encompass the available waterfront amenities. Water activities serve multiple guest segments: active guests seeking physical engagement, families looking for shared experiences, couples wanting romantic on-water moments, and wellness-oriented guests pursuing the documented therapeutic benefits of water immersion and water-based exercise. The quality and availability of water activities is a significant competitive factor in resort markets where multiple properties offer water-adjacent locations. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its water activities characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's water activities represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:waterActivities": "Water-based recreational activities at Robinhood Resort extend the aquatic experience beyond the pool to encompass the available waterfront amenities. Water activities serve multiple guest segments: active guests seeking physical engagement, families looking for shared experiences, couples wanting romantic on-water moments, and wellness-oriented guests pursuing the documented therapeutic benefits of water immersion and water-based exercise. The quality and availability of water activities is a significant competitive factor in resort markets where multiple properties offer water-adjacent locations.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its water activities characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's water activities represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Fitness And Sports: Fitness and sports facilities at Robinhood Resort address the growing guest expectation that travel should not require abandoning fitness routines and active lifestyle habits. Modern travelers increasingly evaluate fitness options as a standard amenity expectation rather than a premium add-on, and properties that fail to provide adequate fitness facilities face competitive disadvantage among health-conscious guest segments. The fitness offering must serve diverse needs: guests wanting full gym workouts, runners needing route information, yoga practitioners seeking appropriate spaces, and casual exercisers looking for low-commitment activity options. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its fitness and sports characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's fitness and sports represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:fitnessAndSports": "Fitness and sports facilities at Robinhood Resort address the growing guest expectation that travel should not require abandoning fitness routines and active lifestyle habits. Modern travelers increasingly evaluate fitness options as a standard amenity expectation rather than a premium add-on, and properties that fail to provide adequate fitness facilities face competitive disadvantage among health-conscious guest segments. The fitness offering must serve diverse needs: guests wanting full gym workouts, runners needing route information, yoga practitioners seeking appropriate spaces, and casual exercisers looking for low-commitment activity options.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its fitness and sports characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's fitness and sports represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Business And Events: Business and event capabilities at Robinhood Resort serve the property's role as a venue for meetings, conferences, weddings, corporate retreats, and social gatherings that generate significant ancillary revenue and introduce the property to guests who might not have discovered it through traditional leisure booking channels. Event business is strategically valuable because it drives midweek and shoulder-season occupancy, generates above-average per-room revenue through event packages, and creates group booking volume that individual leisure marketing cannot replicate. Business amenities serve the professional traveler segment. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its business and events characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's business and events represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:businessAndEvents": "Business and event capabilities at Robinhood Resort serve the property's role as a venue for meetings, conferences, weddings, corporate retreats, and social gatherings that generate significant ancillary revenue and introduce the property to guests who might not have discovered it through traditional leisure booking channels. Event business is strategically valuable because it drives midweek and shoulder-season occupancy, generates above-average per-room revenue through event packages, and creates group booking volume that individual leisure marketing cannot replicate. Business amenities serve the professional traveler segment.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its business and events characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's business and events represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Kids And Family: Family and children's amenities at Robinhood Resort determine the property's appeal to the family travel segment — one of the highest-spending and most loyalty-prone guest demographics in the hospitality industry. Families evaluate properties through a different lens than couples or business travelers: child safety, age-appropriate activities, room configuration (enough space for cribs, rollaway beds, and kid gear), dining options that accommodate children's preferences, and the overall 'kid-friendliness' of the property atmosphere all factor into the booking decision. The family segment at Robinhood Resort is reflected in the review corpus through mentions of children, family activities, and multi-generational experiences. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its kids and family characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's kids and family represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:kidsAndFamily": "Family and children's amenities at Robinhood Resort determine the property's appeal to the family travel segment — one of the highest-spending and most loyalty-prone guest demographics in the hospitality industry. Families evaluate properties through a different lens than couples or business travelers: child safety, age-appropriate activities, room configuration (enough space for cribs, rollaway beds, and kid gear), dining options that accommodate children's preferences, and the overall 'kid-friendliness' of the property atmosphere all factor into the booking decision. The family segment at Robinhood Resort is reflected in the review corpus through mentions of children, family activities, and multi-generational experiences.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its kids and family characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's kids and family represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Retail And Convenience: Retail and convenience amenities at Robinhood Resort address the practical needs that guests encounter during their stay — forgotten toiletries, gift shopping, snack cravings, and the desire to purchase property-branded souvenirs that serve as both practical items and emotional anchors to the travel experience. The on-property retail experience also extends to the availability of essential services: laundry facilities, ice machines, vending, business centers, and the various 'little things' that determine whether guests need to leave the property for routine needs or can remain within the resort bubble that drives incremental F&B spending and reinforces the immersive experience. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its retail and convenience characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's retail and convenience represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:retailAndConvenience": "Retail and convenience amenities at Robinhood Resort address the practical needs that guests encounter during their stay — forgotten toiletries, gift shopping, snack cravings, and the desire to purchase property-branded souvenirs that serve as both practical items and emotional anchors to the travel experience. The on-property retail experience also extends to the availability of essential services: laundry facilities, ice machines, vending, business centers, and the various 'little things' that determine whether guests need to leave the property for routine needs or can remain within the resort bubble that drives incremental F&B spending and reinforces the immersive experience.   Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its retail and convenience characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's retail and convenience represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Marina And Boating: Outdoor recreation and property grounds at Robinhood Resort represents a distinctive amenity dimension that extends the guest experience beyond the traditional hotel footprint into the surrounding natural environment. This outdoor amenity dimension is particularly valuable for guests seeking experiences that combine accommodation comfort with natural environment access — a value proposition that differentiates Robinhood Resort from urban hotel alternatives and creates experiential memories that drive loyalty and advocacy. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its outdoor recreation characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's outdoor recreation represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:marinaAndBoating": "Outdoor recreation and property grounds at Robinhood Resort represents a distinctive amenity dimension that extends the guest experience beyond the traditional hotel footprint into the surrounding natural environment. This outdoor amenity dimension is particularly valuable for guests seeking experiences that combine accommodation comfort with natural environment access — a value proposition that differentiates Robinhood Resort from urban hotel alternatives and creates experiential memories that drive loyalty and advocacy.   Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its outdoor recreation characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's outdoor recreation represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
5
Accommodation Intelligence
Schema.org + Traverse + Narratives
{
  // ── Room Types ──
  "traverse:confidence": 0.93
}
Room Typology: Robinhood Resort's room inventory of N/A rooms is organized into a typology that serves different guest needs, travel occasions, and price sensitivities. The property offers room types including Cabin, Cottage, Deluxe, Deluxe Room, Double, Double Bed. Room typology design is a strategic exercise in segmentation: the property must offer enough variety to capture different booking price points while maintaining operational efficiency (too many room types creates housekeeping complexity, inventory management challenges, and guest-expectation confusion). Each room type represents a different value equation — the specific combination of space, view, location within the property, bed configuration, and amenity level that the property offers at each price tier. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'The room was small and smelled. The bathroom was tiny! the room had a wall heater.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its room typology characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's room typology represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:roomTypology": "Robinhood Resort's room inventory of N/A rooms is organized into a typology that serves different guest needs, travel occasions, and price sensitivities. The property offers room types including Cabin, Cottage, Deluxe, Deluxe Room, Double, Double Bed. Room typology design is a strategic exercise in segmentation: the property must offer enough variety to capture different booking price points while maintaining operational efficiency (too many room types creates housekeeping complexity, inventory management challenges, and guest-expectation confusion). Each room type represents a different value equation — the specific combination of space, view, location within the property, bed configuration, and amenity level that the property offers at each price tier.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'The room was small and smelled. The bathroom was tiny! the room had a wall heater.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its room typology characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's room typology represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Room Condition Narrative: Room condition at Robinhood Resort is the single most important factor in guest satisfaction — it is the metric that most directly determines whether a stay receives a positive or negative review, because the room is where guests spend the majority of their in-property time and where expectations for comfort, cleanliness, and quality are most critically evaluated. The review evidence for Robinhood Resort reveals specific patterns in room condition feedback that indicate both the property's renovation status and its housekeeping execution quality. Room condition encompasses multiple sub-dimensions: cleanliness (housekeeping thoroughness), maintenance (functional condition of fixtures, appliances, surfaces), freshness (whether the room feels recently updated or dated), and completeness (all expected supplies, amenities, and equipment present and functional). Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Great location. Helpful staff. Not clean' This observation is reinforced by Francine O's tripadvisor review (rating: 5), which noted: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. The pipes made a sound like a train every time the toilets flushed, ok I get it...old pipes, however, the neighbors kept going to the bathroom every 10 mins. I called front ...' Angela B on tripadvisor (rating: 2) similarly described: 'Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms). The patio door was open for to allow for air circulation but the room was on the ...' Michelle C on tripadvisor (rating: 4) similarly described: 'We were pleasantly surprised that Rooms are at least partially updated. Room was spacious enough for 2 adults and small baby. Bathroom had updated vanity and toilet.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its room condition characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in room condition represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation.
{
  "traverse:narrative:roomConditionNarrative": "Room condition at Robinhood Resort is the single most important factor in guest satisfaction — it is the metric that most directly determines whether a stay receives a positive or negative review, because the room is where guests spend the majority of their in-property time and where expectations for comfort, cleanliness, and quality are most critically evaluated. The review evidence for Robinhood Resort reveals specific patterns in room condition feedback that indicate both the property's renovation status and its housekeeping execution quality. Room condition encompasses multiple sub-dimensions: cleanliness (housekeeping thoroughness), maintenance (functional condition of fixtures, appliances, surfaces), freshness (whether the room feels recently updated or dated), and completeness (all expected supplies, amenities, and equipment present and functional).  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Great location. Helpful staff. Not clean' This observation is reinforced by Francine O's tripadvisor review (rating: 5), which noted: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. The pipes made a sound like a train every time the toilets flushed, ok I get it...old pipes, however, the neighbors kept going to the bathroom every 10 mins. I called front ...' Angela B on tripadvisor (rating: 2) similarly described: 'Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms). The patio door was open for to allow for air circulation but the room was on the ...' Michelle C on tripadvisor (rating: 4) similarly described: 'We were pleasantly surprised that Rooms are at least partially updated. Room was spacious enough for 2 adults and small baby. Bathroom had updated vanity and toilet.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its room condition characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in room condition represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation."
}
Bathroom Experience: The bathroom experience at Robinhood Resort operates as a critical quality indicator that guests evaluate with particular scrutiny. Bathroom quality is disproportionately influential in overall room satisfaction because it involves the most intimate and hygiene-sensitive aspects of the guest experience: shower pressure and temperature, toilet function, sink area usability, towel quality, lighting adequacy, ventilation effectiveness, and overall cleanliness standards that guests interpret as proxies for the entire property's hygiene culture. The critical bathroom elements that drive satisfaction or dissatisfaction include water pressure (one of the most-cited bathroom complaints across the industry), hot water consistency, drain function, mirror quality, counter space, toiletry provision, and the availability of both bath and face towels in adequate quantities. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Bed was not comfortable and shower pressure was too high.' This observation is reinforced by AeronauticalEngineer's tripadvisor review (rating: 2), which noted: 'The bathroom was tiny! Small Room, Tiny Bathroom but Great Location' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'This was our worse experience with a hotel! The pipes made a sound like a train every time the toilets flushed, ok I get it...old pipes, however, the neighbors kept going to the bathroom every 10 mins.' Angela B on tripadvisor (rating: 2) similarly described: 'Unfortunately, we didn't have good experiences with the rooms. The bathroom appeared clean but the fan sounded like a loud, awful lawnmower and the shower head did not spray water as it should.' Michelle C on tripadvisor (rating: 4) similarly described: 'Bathroom had updated vanity and toilet.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its bathroom experience characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's bathroom experience represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:bathroomExperience": "The bathroom experience at Robinhood Resort operates as a critical quality indicator that guests evaluate with particular scrutiny. Bathroom quality is disproportionately influential in overall room satisfaction because it involves the most intimate and hygiene-sensitive aspects of the guest experience: shower pressure and temperature, toilet function, sink area usability, towel quality, lighting adequacy, ventilation effectiveness, and overall cleanliness standards that guests interpret as proxies for the entire property's hygiene culture. The critical bathroom elements that drive satisfaction or dissatisfaction include water pressure (one of the most-cited bathroom complaints across the industry), hot water consistency, drain function, mirror quality, counter space, toiletry provision, and the availability of both bath and face towels in adequate quantities.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Bed was not comfortable and shower pressure was too high.' This observation is reinforced by AeronauticalEngineer's tripadvisor review (rating: 2), which noted: 'The bathroom was tiny! Small Room, Tiny Bathroom but Great Location' Additional evidence comes from Jesus4me99 (tripadvisor) (rating: 1): 'This was our worse experience with a hotel! The pipes made a sound like a train every time the toilets flushed, ok I get it...old pipes, however, the neighbors kept going to the bathroom every 10 mins.' Angela B on tripadvisor (rating: 2) similarly described: 'Unfortunately, we didn't have good experiences with the rooms. The bathroom appeared clean but the fan sounded like a loud, awful lawnmower and the shower head did not spray water as it should.' Michelle C on tripadvisor (rating: 4) similarly described: 'Bathroom had updated vanity and toilet.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its bathroom experience characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's bathroom experience represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Sleep Quality: Sleep quality at Robinhood Resort is the most fundamental deliverable of the hospitality promise — a hotel's primary function is providing a place to sleep, and failure in this dimension undermines every other positive aspect of the guest experience. Sleep quality is determined by mattress comfort, pillow quality, bedding weight and texture, room temperature controllability, noise isolation, light blocking, and the overall conduciveness of the room environment to restful sleep. Modern travelers are increasingly sophisticated about sleep quality, with many guests specifically mentioning mattress brand, pillow options, and blackout curtain effectiveness in their reviews. Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Yes's booking.com review (rating: 8.6), which noted: 'how close shops and restaurants are just walking distance”' Additional evidence comes from Staff (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Anonymous on booking.com similarly described: 'I love the fact that all shops and restaurants were in walking distance.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its sleep quality characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's sleep quality represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:sleepQuality": "Sleep quality at Robinhood Resort is the most fundamental deliverable of the hospitality promise — a hotel's primary function is providing a place to sleep, and failure in this dimension undermines every other positive aspect of the guest experience. Sleep quality is determined by mattress comfort, pillow quality, bedding weight and texture, room temperature controllability, noise isolation, light blocking, and the overall conduciveness of the room environment to restful sleep. Modern travelers are increasingly sophisticated about sleep quality, with many guests specifically mentioning mattress brand, pillow options, and blackout curtain effectiveness in their reviews.  Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Yes's booking.com review (rating: 8.6), which noted: 'how close shops and restaurants are just walking distance”' Additional evidence comes from Staff (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Anonymous on booking.com similarly described: 'I love the fact that all shops and restaurants were in walking distance.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its sleep quality characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's sleep quality represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
In Room Technology: In-room technology at Robinhood Resort encompasses the increasingly complex digital infrastructure that guests expect from modern accommodation: WiFi connectivity (speed, reliability, and ease of access), television systems (size, streaming compatibility, channel selection), charging infrastructure (USB ports, outlet accessibility, wireless charging), and climate control interfaces (thermostat usability, HVAC responsiveness). Technology expectations in hospitality have escalated dramatically in the past decade: guests now expect hotel WiFi to support simultaneous streaming on multiple devices, USB charging at bedside and desk locations, and television systems that can connect to personal streaming accounts. electrical capacity, data cabling, and device placement must meet 2020s expectations within infrastructure designed for an earlier era. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its in-room technology characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's in-room technology represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:inRoomTechnology": "In-room technology at Robinhood Resort encompasses the increasingly complex digital infrastructure that guests expect from modern accommodation: WiFi connectivity (speed, reliability, and ease of access), television systems (size, streaming compatibility, channel selection), charging infrastructure (USB ports, outlet accessibility, wireless charging), and climate control interfaces (thermostat usability, HVAC responsiveness). Technology expectations in hospitality have escalated dramatically in the past decade: guests now expect hotel WiFi to support simultaneous streaming on multiple devices, USB charging at bedside and desk locations, and television systems that can connect to personal streaming accounts. electrical capacity, data cabling, and device placement must meet 2020s expectations within infrastructure designed for an earlier era.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Great location. Helpful staff. Not clean' Additional evidence comes from Anonymous (booking.com): 'Bed was not comfortable and shower pressure was too high.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' AeronauticalEngineer on tripadvisor (rating: 2) similarly described: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its in-room technology characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's in-room technology represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
View Experience: The view from guest rooms at Robinhood Resort significantly influences both booking decisions and in-room satisfaction. View experiences at the property range from premium water-facing or nature-facing rooms to interior-view or parking-adjacent rooms — a range that creates a natural price tier structure and a 'view lottery' dynamic that can either delight or disappoint guests depending on room assignment. View quality operates on multiple dimensions: the panoramic scope (how much of the view is visible), the content (what is actually in the view — water, gardens, parking lots, adjacent buildings), the distance (close vs. distant views), and the framing (how the window or balcony positions the guest relative to the view). Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Jesus4me99's tripadvisor review (rating: 1), which noted: 'This was our worse experience with a hotel!' Additional evidence comes from Peggy C (tripadvisor) (rating: 4): 'There also is a fireplace and a partial lake view.' goldcanyongates on tripadvisor (rating: 5) similarly described: 'We were in town for the Spartan Race and got literally the very last room in town. We stayed in this quirky little room they dubbed the “Snow Borders Cottage”. It’s an odd little rectangle that was never intend to be a room.' Jim H on tripadvisor (rating: 4) similarly described: 'Stayed in a small suite with a little view of the lake from the living room.' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its view experience characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's view experience represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:viewExperience": "The view from guest rooms at Robinhood Resort significantly influences both booking decisions and in-room satisfaction. View experiences at the property range from premium water-facing or nature-facing rooms to interior-view or parking-adjacent rooms — a range that creates a natural price tier structure and a 'view lottery' dynamic that can either delight or disappoint guests depending on room assignment. View quality operates on multiple dimensions: the panoramic scope (how much of the view is visible), the content (what is actually in the view — water, gardens, parking lots, adjacent buildings), the distance (close vs. distant views), and the framing (how the window or balcony positions the guest relative to the view).  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Jesus4me99's tripadvisor review (rating: 1), which noted: 'This was our worse experience with a hotel!' Additional evidence comes from Peggy C (tripadvisor) (rating: 4): 'There also is a fireplace and a partial lake view.' goldcanyongates on tripadvisor (rating: 5) similarly described: 'We were in town for the Spartan Race and got literally the very last room in town. We stayed in this quirky little room they dubbed the “Snow Borders Cottage”. It’s an odd little rectangle that was never intend to be a room.' Jim H on tripadvisor (rating: 4) similarly described: 'Stayed in a small suite with a little view of the lake from the living room.' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its view experience characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's view experience represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Balcony And Outdoor Space: Private outdoor space — balconies, patios, and terraces — at Robinhood Resort creates the indoor-outdoor living dynamic that is fundamental to the hotel experience, particularly in Big Bear Lakes climate that supports year-round outdoor living. and the quality, size, and furnishing of private outdoor spaces directly influences room satisfaction, perceived value, and the guest's ability to fully engage with the property's environment. A well-designed balcony or patio effectively doubles the living space of a hotel room by providing an additional sitting and viewing area that extends the interior comfort zone into the property's landscape and atmosphere. Angela B on tripadvisor (rating: 2) captured this dimension of the Robinhood Resort experience: 'The location was great across from the lake and easy walking to Big Bear Village! The patio door was open for to allow for air circulation but the room was on the ground floor and steps away from the restaurant so it didn't appear that the room could be secured. Given this, we...' This observation is reinforced by Michelle C's tripadvisor review (rating: 4), which noted: 'Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations. Room was spacious enough for 2 adults and small baby.' Additional evidence comes from slovelee (tripadvisor) (rating: 4): 'We chose the Executive suite, and were pleased with the space and accommodations. The other issue was that the refrigerator did not fit in the space provided; so we had to move the refrigerator to make sure the door was closed tightly. The location was good as it was close to ...' HawaiiCurt on tripadvisor (rating: 3) similarly described: 'The first room we were given was old and really dirty. We asked to be moved and the manager apologized and moved us to a larger much cleaner room. Also the deck we shared with the room next to us had torn carpet, full ash trays and half finished beer bottles.' mikeyandy on tripadvisor (rating: 4) similarly described: 'great place with a location just outside village and across from lake, offers inroom spas and close to quality restaurants. We stayed in the sherwood forest building which offered gas fireplaces,spa,and a balcony with a view of the lake.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its balcony and outdoor space characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's balcony and outdoor space represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:balconyAndOutdoorSpace": "Private outdoor space — balconies, patios, and terraces — at Robinhood Resort creates the indoor-outdoor living dynamic that is fundamental to the hotel experience, particularly in Big Bear Lakes climate that supports year-round outdoor living. and the quality, size, and furnishing of private outdoor spaces directly influences room satisfaction, perceived value, and the guest's ability to fully engage with the property's environment. A well-designed balcony or patio effectively doubles the living space of a hotel room by providing an additional sitting and viewing area that extends the interior comfort zone into the property's landscape and atmosphere.  Angela B on tripadvisor (rating: 2) captured this dimension of the Robinhood Resort experience: 'The location was great across from the lake and easy walking to Big Bear Village! The patio door was open for to allow for air circulation but the room was on the ground floor and steps away from the restaurant so it didn't appear that the room could be secured. Given this, we...' This observation is reinforced by Michelle C's tripadvisor review (rating: 4), which noted: 'Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations. Room was spacious enough for 2 adults and small baby.' Additional evidence comes from slovelee (tripadvisor) (rating: 4): 'We chose the Executive suite, and were pleased with the space and accommodations. The other issue was that the refrigerator did not fit in the space provided; so we had to move the refrigerator to make sure the door was closed tightly. The location was good as it was close to ...' HawaiiCurt on tripadvisor (rating: 3) similarly described: 'The first room we were given was old and really dirty. We asked to be moved and the manager apologized and moved us to a larger much cleaner room. Also the deck we shared with the room next to us had torn carpet, full ash trays and half finished beer bottles.' mikeyandy on tripadvisor (rating: 4) similarly described: 'great place with a location just outside village and across from lake, offers inroom spas and close to quality restaurants. We stayed in the sherwood forest building which offered gas fireplaces,spa,and a balcony with a view of the lake.' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its balcony and outdoor space characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's balcony and outdoor space represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
6
Wellness & Recovery Intelligence
+ Traverse + Narratives
{
  "traverse:confidence": 0.92
}
Spa Overview: Wellness and spa opportunities at Robinhood Resort represents the property's commitment to guest well-being beyond basic accommodation — the recognition that modern travelers increasingly evaluate properties not just on sleep quality and location but on the holistic wellness experience available during their stay. The wellness hospitality market has grown significantly, with guests expecting access to professional treatments, relaxation spaces, and wellness-oriented amenities as standard components of the resort experience. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its spa and wellness characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's spa and wellness represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:spaOverview": "Wellness and spa opportunities at Robinhood Resort represents the property's commitment to guest well-being beyond basic accommodation — the recognition that modern travelers increasingly evaluate properties not just on sleep quality and location but on the holistic wellness experience available during their stay. The wellness hospitality market has grown significantly, with guests expecting access to professional treatments, relaxation spaces, and wellness-oriented amenities as standard components of the resort experience.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its spa and wellness characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's spa and wellness represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Relaxation Spaces: Relaxation spaces at Robinhood Resort encompass both formal wellness areas and informal property zones where guests naturally gravitate for rest and contemplation. The most effective relaxation space design creates a hierarchy of environments: social relaxation (pool deck, lounge areas where relaxation is shared), semi-private relaxation (garden alcoves, quiet corners where guests can retreat from crowds while remaining in the property atmosphere), and private relaxation (in-room, balcony, and spa treatment spaces where complete seclusion is possible). Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its relaxation spaces characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's relaxation spaces represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:relaxationSpaces": "Relaxation spaces at Robinhood Resort encompass both formal wellness areas and informal property zones where guests naturally gravitate for rest and contemplation. The most effective relaxation space design creates a hierarchy of environments: social relaxation (pool deck, lounge areas where relaxation is shared), semi-private relaxation (garden alcoves, quiet corners where guests can retreat from crowds while remaining in the property atmosphere), and private relaxation (in-room, balcony, and spa treatment spaces where complete seclusion is possible).   Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its relaxation spaces characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's relaxation spaces represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Wellness Philosophy: Robinhood Resort's wellness philosophy — whether explicitly articulated or implicitly expressed through design and amenity choices — determines how effectively the property supports guest well-being across the physical, mental, and social dimensions of health. A coherent wellness philosophy goes beyond offering spa treatments: it integrates wellness thinking into room design (sleep quality optimization, air quality, natural light), dining (healthy menu options, dietary accommodation), fitness (exercise facilities and programming), and the overall property environment (nature connection, stress reduction, social facilitation). The most wellness-forward properties recognize that every aspect of the guest experience either supports or undermines well-being, and they design accordingly. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its wellness philosophy characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's wellness philosophy represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:wellnessPhilosophy": "Robinhood Resort's wellness philosophy — whether explicitly articulated or implicitly expressed through design and amenity choices — determines how effectively the property supports guest well-being across the physical, mental, and social dimensions of health. A coherent wellness philosophy goes beyond offering spa treatments: it integrates wellness thinking into room design (sleep quality optimization, air quality, natural light), dining (healthy menu options, dietary accommodation), fitness (exercise facilities and programming), and the overall property environment (nature connection, stress reduction, social facilitation). The most wellness-forward properties recognize that every aspect of the guest experience either supports or undermines well-being, and they design accordingly.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' This observation is reinforced by Anonymous's booking.com review, which noted: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Additional evidence comes from Vincent (booking.com): 'Il liked how close shops and restaurants are just walking distance' Yes on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Across the review corpus, amenities-related comments appear in 304 of 543 total reviews (55% mention rate), with 126 positive and 36 negative mentions. This high mention frequency indicates that amenities is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its wellness philosophy characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's wellness philosophy represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Outdoor Wellness: Outdoor wellness at Robinhood Resort leverages the property's grounds and outdoor areas to provide nature-based wellness experiences that indoor facilities cannot replicate. Research consistently demonstrates that time spent in natural environments reduces cortisol levels, lowers blood pressure, improves mood, and enhances cognitive function — benefits that accumulate during multi-day stays when guests have consistent access to outdoor wellness environments. The Big Bear Lake climate supports year-round outdoor wellness activities, creating opportunities for morning meditation, garden walking, outdoor fitness, and the simple therapeutic benefit of spending time in well-designed outdoor spaces. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its outdoor wellness characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's outdoor wellness represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:outdoorWellness": "Outdoor wellness at Robinhood Resort leverages the property's grounds and outdoor areas to provide nature-based wellness experiences that indoor facilities cannot replicate. Research consistently demonstrates that time spent in natural environments reduces cortisol levels, lowers blood pressure, improves mood, and enhances cognitive function — benefits that accumulate during multi-day stays when guests have consistent access to outdoor wellness environments. The Big Bear Lake climate supports year-round outdoor wellness activities, creating opportunities for morning meditation, garden walking, outdoor fitness, and the simple therapeutic benefit of spending time in well-designed outdoor spaces.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its outdoor wellness characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's outdoor wellness represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Beach Wellness: Environmental wellness at Robinhood Resort draws on the surrounding natural setting to provide therapeutic experiences that are unique to waterfront properties. Water proximity has documented wellness benefits: the visual calm of water surfaces, the rhythmic sound of waves or lapping water, the negative ion concentration near moving water, and the opportunity for water-based exercise all contribute to the wellness value of a waterfront property. These natural wellness assets are not amenities that require capital investment — they are location-inherent advantages that the property can leverage through thoughtful programming and guest education. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its waterfront wellness characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's waterfront wellness represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:beachWellness": "Environmental wellness at Robinhood Resort draws on the surrounding natural setting to provide therapeutic experiences that are unique to waterfront properties. Water proximity has documented wellness benefits: the visual calm of water surfaces, the rhythmic sound of waves or lapping water, the negative ion concentration near moving water, and the opportunity for water-based exercise all contribute to the wellness value of a waterfront property. These natural wellness assets are not amenities that require capital investment — they are location-inherent advantages that the property can leverage through thoughtful programming and guest education.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its waterfront wellness characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's waterfront wellness represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Mindfulness And Meditation: Mindfulness and meditation opportunities at Robinhood Resort exist along a spectrum from formally programmed wellness activities to the natural contemplative moments that the property's environment spontaneously creates. The property's physical environment provides multiple natural meditation anchors: natural views, and the rhythm of daily property life all offer focal points for contemplative practice. Modern wellness hospitality recognizes that many guests practice mindfulness without formal meditation — they seek environments that naturally slow down the pace of thought, redirect attention from work stress to sensory experience, and create the mental space that vacation is meant to provide. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. I called front office to ask for a room change, I was told that any room would have that sound and they cannot prevent our neighbors from going to the restroom. No air condi...' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! The patio door was open for to allow for air circulation but the room was on the ground floor and steps away from the restaurant so it didn't appear that the room could be secured. Given this, we...' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its mindfulness and meditation characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's mindfulness and meditation represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:mindfulnessAndMeditation": "Mindfulness and meditation opportunities at Robinhood Resort exist along a spectrum from formally programmed wellness activities to the natural contemplative moments that the property's environment spontaneously creates. The property's physical environment provides multiple natural meditation anchors: natural views, and the rhythm of daily property life all offer focal points for contemplative practice. Modern wellness hospitality recognizes that many guests practice mindfulness without formal meditation — they seek environments that naturally slow down the pace of thought, redirect attention from work stress to sensory experience, and create the mental space that vacation is meant to provide.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Brissete's booking.com review, which noted: 'I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.' Additional evidence comes from United States (booking.com): 'Robinhood was a beautiful resort, absolutely loved it !!' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. I called front office to ask for a room change, I was told that any room would have that sound and they cannot prevent our neighbors from going to the restroom. No air condi...' Angela B on tripadvisor (rating: 2) similarly described: 'The location was great across from the lake and easy walking to Big Bear Village! The patio door was open for to allow for air circulation but the room was on the ground floor and steps away from the restaurant so it didn't appear that the room could be secured. Given this, we...' Across the review corpus, atmosphere-related comments appear in 171 of 543 total reviews (31% mention rate), with 59 positive and 26 negative mentions. This moderate mention frequency indicates that atmosphere is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its mindfulness and meditation characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's mindfulness and meditation represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
7
The On-Site Bar & Events Intelligence
+ Traverse + Narratives
{
  "traverse:confidence": 0.91
}
Dining Overview: The food and beverage program at Robinhood Resort serves as both a guest necessity (travelers need to eat) and a competitive differentiator (exceptional dining can elevate the entire property experience while poor dining can undermine it). The F&B challenge for hotel properties is threefold: the on-property dining must be good enough that guests don't feel compelled to eat off-property for every meal, diverse enough to avoid monotony during multi-night stays, and fairly priced relative to comparable off-property alternatives in Big Bear Lake. Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its dining overview characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's dining overview represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:diningOverview": "The food and beverage program at Robinhood Resort serves as both a guest necessity (travelers need to eat) and a competitive differentiator (exceptional dining can elevate the entire property experience while poor dining can undermine it). The F&B challenge for hotel properties is threefold: the on-property dining must be good enough that guests don't feel compelled to eat off-property for every meal, diverse enough to avoid monotony during multi-night stays, and fairly priced relative to comparable off-property alternatives in Big Bear Lake.  Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its dining overview characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's dining overview represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Signature Dining: The primary dining experience at Robinhood Resort, which represents the property's most elevated F&B expression — the venue that showcases culinary ambition, sets the property's dining reputation, and provides the meal experience that guests are most likely to photograph, review, and recommend. Signature dining quality is evaluated against both internal expectations (what the guest expects from a property at this price point) and external comparisons (how the restaurant competes with standalone dining options in the local market). The most effective hotel signature restaurants achieve both: they satisfy in-house guests while also attracting local diners, creating a vibrant atmosphere that benefits both the dining experience and the property's reputation in the broader community. Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its signature dining characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's signature dining represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:signatureDining": "The primary dining experience at Robinhood Resort, which represents the property's most elevated F&B expression — the venue that showcases culinary ambition, sets the property's dining reputation, and provides the meal experience that guests are most likely to photograph, review, and recommend. Signature dining quality is evaluated against both internal expectations (what the guest expects from a property at this price point) and external comparisons (how the restaurant competes with standalone dining options in the local market). The most effective hotel signature restaurants achieve both: they satisfy in-house guests while also attracting local diners, creating a vibrant atmosphere that benefits both the dining experience and the property's reputation in the broader community.  Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its signature dining characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's signature dining represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Casual Dining: Casual dining options at Robinhood Resort serve the everyday food-and-beverage needs that constitute the majority of on-property meals: breakfasts before daily activities, poolside lunches, afternoon snacks, and the low-key evening meals when guests prefer comfort food over fine dining. Casual dining quality is paradoxically more influential on overall F&B satisfaction than signature dining because it affects more meal occasions — a guest might eat one signature dinner during a four-night stay but will consume multiple casual meals that collectively shape their F&B impression. The casual dining experience includes room service or in-room dining options, grab-and-go items, poolside/bar food, and breakfast service. Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its casual dining characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's casual dining represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:casualDining": "Casual dining options at Robinhood Resort serve the everyday food-and-beverage needs that constitute the majority of on-property meals: breakfasts before daily activities, poolside lunches, afternoon snacks, and the low-key evening meals when guests prefer comfort food over fine dining. Casual dining quality is paradoxically more influential on overall F&B satisfaction than signature dining because it affects more meal occasions — a guest might eat one signature dinner during a four-night stay but will consume multiple casual meals that collectively shape their F&B impression. The casual dining experience includes room service or in-room dining options, grab-and-go items, poolside/bar food, and breakfast service.  Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its casual dining characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's casual dining represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Bar And Beverage: Bar and beverage service at Robinhood Resort operates as both a standalone amenity (guests specifically seek out the bar experience) and an atmospheric enhancer (evening cocktails in the right setting create memorable property moments). The bar experience is one of hospitality's most powerful loyalty-building tools: guests who establish a favorite bar at a property — a spot where they enjoy specific drinks in a specific atmosphere — develop the kind of place-attachment that drives repeat bookings more effectively than room quality or pricing alone. Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its bar and beverage characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's bar and beverage represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:barAndBeverage": "Bar and beverage service at Robinhood Resort operates as both a standalone amenity (guests specifically seek out the bar experience) and an atmospheric enhancer (evening cocktails in the right setting create memorable property moments). The bar experience is one of hospitality's most powerful loyalty-building tools: guests who establish a favorite bar at a property — a spot where they enjoy specific drinks in a specific atmosphere — develop the kind of place-attachment that drives repeat bookings more effectively than room quality or pricing alone.   Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its bar and beverage characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's bar and beverage represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Room Service And In Room: In-room dining at Robinhood Resort serves the guest preference for private meals — morning coffee before getting dressed, late-night snacks, sick-day meals, romantic in-room dinners, and the simple convenience of eating without leaving the room. Room service quality has become a significant discussion point in the hospitality industry as properties balance service costs against guest expectations. The trend across the industry has been toward reduced room service — replacing traditional plated-and-delivered meals with grab-and-go options, delivery partnerships, or in-room kitchen facilities — a trend that satisfies cost management goals but disappoints luxury-expecting guests. Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its room service and in-room dining characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's room service and in-room dining represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:roomServiceAndInRoom": "In-room dining at Robinhood Resort serves the guest preference for private meals — morning coffee before getting dressed, late-night snacks, sick-day meals, romantic in-room dinners, and the simple convenience of eating without leaving the room. Room service quality has become a significant discussion point in the hospitality industry as properties balance service costs against guest expectations. The trend across the industry has been toward reduced room service — replacing traditional plated-and-delivered meals with grab-and-go options, delivery partnerships, or in-room kitchen facilities — a trend that satisfies cost management goals but disappoints luxury-expecting guests.   Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its room service and in-room dining characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's room service and in-room dining represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Culinary Philosophy: The culinary philosophy at Robinhood Resort — the overarching approach to food and beverage that unifies menu design, ingredient sourcing, presentation standards, and service style across all F&B venues — reflects the property's brand identity, the local culinary market context of Big Bear Lake, and the practical reality of serving diverse guest palates across multiple meal occasions. A coherent culinary philosophy answers the question: 'What does food MEAN at this property?' Is it fuel for activities? A destination experience in itself? A cultural expression of the property's identity? A comfort amenity that eliminates the need to leave the property? The answer shapes menu development, pricing strategy, service style, and the F&B program's contribution to the overall brand narrative. Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its culinary philosophy characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's culinary philosophy represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:culinaryPhilosophy": "The culinary philosophy at Robinhood Resort — the overarching approach to food and beverage that unifies menu design, ingredient sourcing, presentation standards, and service style across all F&B venues — reflects the property's brand identity, the local culinary market context of Big Bear Lake, and the practical reality of serving diverse guest palates across multiple meal occasions. A coherent culinary philosophy answers the question: 'What does food MEAN at this property?' Is it fuel for activities? A destination experience in itself? A cultural expression of the property's identity? A comfort amenity that eliminates the need to leave the property? The answer shapes menu development, pricing strategy, service style, and the F&B program's contribution to the overall brand narrative.  Vincent on booking.com captured this dimension of the Robinhood Resort experience: 'Il liked how close shops and restaurants are just walking distance' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Yes (booking.com) (rating: 8.6): 'how close shops and restaurants are just walking distance”' Staff on booking.com (rating: 8.6) similarly described: 'how close shops and restaurants are just walking distance”' Anonymous on booking.com similarly described: 'Lot of happening restaurants walkable distance, value for money' Across the review corpus, food-related comments appear in 271 of 543 total reviews (49% mention rate), with 119 positive and 29 negative mentions. This high mention frequency indicates that food is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its culinary philosophy characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's culinary philosophy represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
8
Service & Staffing Intelligence
+ Traverse + Narratives
{
  "traverse:confidence": 0.94
}
Service Philosophy: Robinhood Resort's service philosophy defines the propertys approach to guest interaction: a guest-centered approach that aims to deliver personalized, warm service within the hotel format. Service philosophy in hospitality operates at two levels: the aspirational level (what the property intends to deliver) and the execution level (what guests actually experience). The gap between these levels — or the absence of a gap — is what determines service reputation. Properties with strong service philosophies embed their approach in hiring criteria, training programs, empowerment policies (how much latitude staff have to solve problems), and recognition systems that reinforce desired behaviors. Sean on booking.com captured this dimension of the Robinhood Resort experience: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Dutko (booking.com): 'Very convenient location , friendly staff , great price for this location' Anonymous on booking.com similarly described: 'Great location. Helpful staff. Not clean' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Across the review corpus, service-related comments appear in 407 of 543 total reviews (74% mention rate), with 110 positive and 24 negative mentions. This high mention frequency indicates that service is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its service philosophy characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's service philosophy represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:servicePhilosophy": "Robinhood Resort's service philosophy defines the propertys approach to guest interaction: a guest-centered approach that aims to deliver personalized, warm service within the hotel format. Service philosophy in hospitality operates at two levels: the aspirational level (what the property intends to deliver) and the execution level (what guests actually experience). The gap between these levels — or the absence of a gap — is what determines service reputation. Properties with strong service philosophies embed their approach in hiring criteria, training programs, empowerment policies (how much latitude staff have to solve problems), and recognition systems that reinforce desired behaviors.  Sean on booking.com captured this dimension of the Robinhood Resort experience: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Dutko (booking.com): 'Very convenient location , friendly staff , great price for this location' Anonymous on booking.com similarly described: 'Great location. Helpful staff. Not clean' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Across the review corpus, service-related comments appear in 407 of 543 total reviews (74% mention rate), with 110 positive and 24 negative mentions. This high mention frequency indicates that service is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its service philosophy characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's service philosophy represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Staff Highlights: The review corpus identifies specific staff members who have earned guest recognition through exceptional service delivery. Robinhood has been mentioned by 1142 reviewers, with Schultz on booking.com specifically noting their contribution. Golf has been mentioned by 163 reviewers, with Stephi A. on yelp specifically noting their contribution. Photo has been mentioned by 158 reviewers, with John G. on yelp specifically noting their contribution. Lodging has been mentioned by 125 reviewers, with Kelsdogger on tripadvisor specifically noting their contribution. Casinos has been mentioned by 124 reviewers, with Stephi A. on yelp specifically noting their contribution. Sean on booking.com captured this dimension of the Robinhood Resort experience: 'Staff is incredibly friendly, and helpful!' This observation is reinforced by Leo's booking.com review, which noted: 'Friendly staff and easy check in/out.' Additional evidence comes from Dutko (booking.com): 'Very convenient location , friendly staff , great price for this location' Anonymous on booking.com similarly described: 'Helpful staff.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Across the review corpus, service-related comments appear in 407 of 543 total reviews (74% mention rate), with 110 positive and 24 negative mentions. This high mention frequency indicates that service is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its staff highlights characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's staff highlights represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:staffHighlights": "The review corpus identifies specific staff members who have earned guest recognition through exceptional service delivery. Robinhood has been mentioned by 1142 reviewers, with Schultz on booking.com specifically noting their contribution. Golf has been mentioned by 163 reviewers, with Stephi A. on yelp specifically noting their contribution. Photo has been mentioned by 158 reviewers, with John G. on yelp specifically noting their contribution. Lodging has been mentioned by 125 reviewers, with Kelsdogger on tripadvisor specifically noting their contribution. Casinos has been mentioned by 124 reviewers, with Stephi A. on yelp specifically noting their contribution.  Sean on booking.com captured this dimension of the Robinhood Resort experience: 'Staff is incredibly friendly, and helpful!' This observation is reinforced by Leo's booking.com review, which noted: 'Friendly staff and easy check in/out.' Additional evidence comes from Dutko (booking.com): 'Very convenient location , friendly staff , great price for this location' Anonymous on booking.com similarly described: 'Helpful staff.' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Across the review corpus, service-related comments appear in 407 of 543 total reviews (74% mention rate), with 110 positive and 24 negative mentions. This high mention frequency indicates that service is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its staff highlights characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's staff highlights represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Service Gaps: Robinhood Resort's service gaps — the specific dimensions where service delivery falls short of guest expectations — form patterns in the review corpus that indicate systemic operational challenges rather than isolated incidents. Identifying service gaps is strategically valuable because each documented gap represents a specific, addressable failure point where targeted training, process improvement, or staffing adjustment could measurably improve guest satisfaction and review scores. The most impactful service gaps are those that affect the highest-frequency guest touchpoints — check-in, housekeeping, and dining service — where failures affect every guest rather than just those who encounter a specific amenity or activity. Will T on tripadvisor (rating: 3) captured this dimension of the Robinhood Resort experience: 'This place is down the road from the resorts, too far away to walk. It is pretty cool for the night life, but both times I've stayed here I've been to wiped to partake. If you are into that though, it is in walking distance to all the restaurants and bars/nightlife.' This observation is reinforced by Nancy G's tripadvisor review (rating: 2), which noted: 'No services for our 4 day stay.' Additional evidence comes from BJake L (tripadvisor) (rating: 3): 'This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day.' Makiii5 on tripadvisor (rating: 1) similarly described: 'My husband and I just stayed here, and this was truly an experience that I won’t forget... I’m actually wondering how TripAdvisor rates this place so high... it has to be that it is completely rigged or there’s a whole other part of this “hotel” (let’s be honest, it’s a true m...' ParticularSFTraveler on tripadvisor (rating: 2) similarly described: 'The wireless internet service worked well and the hotel is well situated, but there seem to be far better choices in Big Bear than this establishment.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its service gaps characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in service gaps represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation.
{
  "traverse:narrative:serviceGaps": "Robinhood Resort's service gaps — the specific dimensions where service delivery falls short of guest expectations — form patterns in the review corpus that indicate systemic operational challenges rather than isolated incidents. Identifying service gaps is strategically valuable because each documented gap represents a specific, addressable failure point where targeted training, process improvement, or staffing adjustment could measurably improve guest satisfaction and review scores. The most impactful service gaps are those that affect the highest-frequency guest touchpoints — check-in, housekeeping, and dining service — where failures affect every guest rather than just those who encounter a specific amenity or activity.  Will T on tripadvisor (rating: 3) captured this dimension of the Robinhood Resort experience: 'This place is down the road from the resorts, too far away to walk. It is pretty cool for the night life, but both times I've stayed here I've been to wiped to partake. If you are into that though, it is in walking distance to all the restaurants and bars/nightlife.' This observation is reinforced by Nancy G's tripadvisor review (rating: 2), which noted: 'No services for our 4 day stay.' Additional evidence comes from BJake L (tripadvisor) (rating: 3): 'This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day.' Makiii5 on tripadvisor (rating: 1) similarly described: 'My husband and I just stayed here, and this was truly an experience that I won’t forget... I’m actually wondering how TripAdvisor rates this place so high... it has to be that it is completely rigged or there’s a whole other part of this “hotel” (let’s be honest, it’s a true m...' ParticularSFTraveler on tripadvisor (rating: 2) similarly described: 'The wireless internet service worked well and the hotel is well situated, but there seem to be far better choices in Big Bear than this establishment.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its service gaps characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in service gaps represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation."
}
Communication Quality: Communication quality at Robinhood Resort encompasses both the information-delivery dimension (how effectively the property communicates essential information to guests) and the interpersonal-connection dimension (how warmly and authentically staff interact with guests on a human level). Effective hotel communication operates across multiple channels and touchpoints: pre-arrival communication (booking confirmation, pre-stay emails), arrival communication (check-in orientation, property information delivery), in-stay communication (concierge guidance, problem resolution, activity scheduling), and departure communication (checkout efficiency, follow-up engagement). The communication gap that most frequently appears in hotel reviews is the check-in orientation failure: front desk staff who process the check-in transaction efficiently but fail to provide the property overview that helps guests discover and use available amenities. Sean on booking.com captured this dimension of the Robinhood Resort experience: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Dutko (booking.com): 'Very convenient location , friendly staff , great price for this location' Anonymous on booking.com similarly described: 'Great location. Helpful staff. Not clean' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Across the review corpus, service-related comments appear in 407 of 543 total reviews (74% mention rate), with 110 positive and 24 negative mentions. This high mention frequency indicates that service is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its communication quality characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's communication quality represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:communicationQuality": "Communication quality at Robinhood Resort encompasses both the information-delivery dimension (how effectively the property communicates essential information to guests) and the interpersonal-connection dimension (how warmly and authentically staff interact with guests on a human level). Effective hotel communication operates across multiple channels and touchpoints: pre-arrival communication (booking confirmation, pre-stay emails), arrival communication (check-in orientation, property information delivery), in-stay communication (concierge guidance, problem resolution, activity scheduling), and departure communication (checkout efficiency, follow-up engagement). The communication gap that most frequently appears in hotel reviews is the check-in orientation failure: front desk staff who process the check-in transaction efficiently but fail to provide the property overview that helps guests discover and use available amenities.  Sean on booking.com captured this dimension of the Robinhood Resort experience: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Dutko (booking.com): 'Very convenient location , friendly staff , great price for this location' Anonymous on booking.com similarly described: 'Great location. Helpful staff. Not clean' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Across the review corpus, service-related comments appear in 407 of 543 total reviews (74% mention rate), with 110 positive and 24 negative mentions. This high mention frequency indicates that service is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its communication quality characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's communication quality represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Resolution Effectiveness: Problem resolution at Robinhood Resort reveals how the property handles the inevitable service failures, maintenance issues, and expectation mismatches that occur in any hospitality operation. Resolution effectiveness is the single most powerful determinant of whether a negative experience results in a negative review: research consistently shows that guests who experience a problem that is effectively resolved often rate their stay HIGHER than guests who experienced no problems at all — a phenomenon known as the 'service recovery paradox.' The key resolution dimensions are: response speed (how quickly the property acknowledges and addresses the problem), authority (whether the responding staff member has the power to solve the problem or must escalate), creativity (whether the resolution is limited to standard protocols or can be customized), and follow-through (whether the property confirms the resolution was satisfactory). Will T on tripadvisor (rating: 3) captured this dimension of the Robinhood Resort experience: 'This place is down the road from the resorts, too far away to walk. It is pretty cool for the night life, but both times I've stayed here I've been to wiped to partake. If you are into that though, it is in walking distance to all the restaurants and bars/nightlife.' This observation is reinforced by Nancy G's tripadvisor review (rating: 2), which noted: 'Great location. But the room …. Where to start.' Additional evidence comes from BJake L (tripadvisor) (rating: 3): 'This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day.' Across the review corpus, service-related comments appear in 407 of 543 total reviews (74% mention rate), with 110 positive and 24 negative mentions. This high mention frequency indicates that service is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its resolution effectiveness characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's resolution effectiveness represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:resolutionEffectiveness": "Problem resolution at Robinhood Resort reveals how the property handles the inevitable service failures, maintenance issues, and expectation mismatches that occur in any hospitality operation. Resolution effectiveness is the single most powerful determinant of whether a negative experience results in a negative review: research consistently shows that guests who experience a problem that is effectively resolved often rate their stay HIGHER than guests who experienced no problems at all — a phenomenon known as the 'service recovery paradox.' The key resolution dimensions are: response speed (how quickly the property acknowledges and addresses the problem), authority (whether the responding staff member has the power to solve the problem or must escalate), creativity (whether the resolution is limited to standard protocols or can be customized), and follow-through (whether the property confirms the resolution was satisfactory).  Will T on tripadvisor (rating: 3) captured this dimension of the Robinhood Resort experience: 'This place is down the road from the resorts, too far away to walk. It is pretty cool for the night life, but both times I've stayed here I've been to wiped to partake. If you are into that though, it is in walking distance to all the restaurants and bars/nightlife.' This observation is reinforced by Nancy G's tripadvisor review (rating: 2), which noted: 'Great location. But the room …. Where to start.' Additional evidence comes from BJake L (tripadvisor) (rating: 3): 'This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day.' Across the review corpus, service-related comments appear in 407 of 543 total reviews (74% mention rate), with 110 positive and 24 negative mentions. This high mention frequency indicates that service is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its resolution effectiveness characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's resolution effectiveness represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Housekeeping Analysis: Housekeeping quality at Robinhood Resort emerges from the review corpus as a significant operational challenge — a service dimension where failures have outsized impact on guest satisfaction because they directly affect the space where guests sleep, dress, and store their personal belongings. Housekeeping evaluation encompasses frequency (how often rooms are serviced), thoroughness (what the service includes — vacuuming, dusting, bathroom sanitizing, linen replacement, amenity restocking), timeliness (whether rooms are ready at check-in and serviced at convenient hours), and special-request responsiveness (extra towels, pillow preferences, early/late service requests). The N/A-room property requires a housekeeping operation that can maintain consistent quality across all rooms while managing the variable demands of check-in/check-out day turnover, stayover service, and deep-cleaning rotations. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Great location. Helpful staff. Not clean' This observation is reinforced by Angela B's tripadvisor review (rating: 2), which noted: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Additional evidence comes from mbacon0227 (tripadvisor) (rating: 1): 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' BigManHungry on tripadvisor (rating: 4) similarly described: 'Big Bear Lake is just one of the most beautiful places in CA for a short escape from the cities. And this resort might be one of the best places to stay there! Right next to the city center.' John D on tripadvisor (rating: 5) similarly described: 'We stayed in the Robin Hood Resort,from 6-21-18 to 6-22-18 the gentleman at front desk was awesome he went out of our way for us made extra room to accommodate my family and I, the motel is exceptionally clean very well kept up,inside and out. plenty of towels,soap, toilet pap...' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its housekeeping characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's housekeeping represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:housekeepingAnalysis": "Housekeeping quality at Robinhood Resort emerges from the review corpus as a significant operational challenge — a service dimension where failures have outsized impact on guest satisfaction because they directly affect the space where guests sleep, dress, and store their personal belongings. Housekeeping evaluation encompasses frequency (how often rooms are serviced), thoroughness (what the service includes — vacuuming, dusting, bathroom sanitizing, linen replacement, amenity restocking), timeliness (whether rooms are ready at check-in and serviced at convenient hours), and special-request responsiveness (extra towels, pillow preferences, early/late service requests). The N/A-room property requires a housekeeping operation that can maintain consistent quality across all rooms while managing the variable demands of check-in/check-out day turnover, stayover service, and deep-cleaning rotations.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Great location. Helpful staff. Not clean' This observation is reinforced by Angela B's tripadvisor review (rating: 2), which noted: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Additional evidence comes from mbacon0227 (tripadvisor) (rating: 1): 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' BigManHungry on tripadvisor (rating: 4) similarly described: 'Big Bear Lake is just one of the most beautiful places in CA for a short escape from the cities. And this resort might be one of the best places to stay there! Right next to the city center.' John D on tripadvisor (rating: 5) similarly described: 'We stayed in the Robin Hood Resort,from 6-21-18 to 6-22-18 the gentleman at front desk was awesome he went out of our way for us made extra room to accommodate my family and I, the motel is exceptionally clean very well kept up,inside and out. plenty of towels,soap, toilet pap...' Across the review corpus, rooms-related comments appear in 459 of 543 total reviews (84% mention rate), with 160 positive and 66 negative mentions. This high mention frequency indicates that rooms is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its housekeeping characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's housekeeping represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
9
Guest Persona Intelligence
+ Traverse + Narratives
{

  // ── Trip Type Distribution (from reviews) ──
  "traverse:tripTypeDistribution": {
    "Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor": 55,
    "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners": 43,
    "Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor": 37,
    "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners": 26,
    "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners": 15,
    "Traveled with friends

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor": 10,
    "Traveled on business

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor": 4,
    "Traveled solo

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor": 4,
    "Traveled solo

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners": 3,
    "Traveled on business

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners": 2,
  },
  "traverse:confidence": 0.92
}
Primary Personas: The guest population at Robinhood Resort encompasses multiple distinct personas, each with different motivations, expectations, and satisfaction drivers. Trip type data from the review corpus shows: Traveled as a couple Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (55), Traveled as a couple This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (37), Traveled with family This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15), Traveled with friends Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (10). Understanding these persona segments is critical for operational optimization: each persona has different peak booking periods, amenity usage patterns, spending behaviors, and review tendencies that influence how the property should allocate resources and design experiences. The most sophisticated hospitality operations design distinct experience pathways for each persona segment while maintaining the unified property identity that makes Robinhood Resort recognizable across all guest interactions. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its guest personas characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's guest personas represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:primaryPersonas": "The guest population at Robinhood Resort encompasses multiple distinct personas, each with different motivations, expectations, and satisfaction drivers. Trip type data from the review corpus shows: Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15), Traveled with friends

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (10). Understanding these persona segments is critical for operational optimization: each persona has different peak booking periods, amenity usage patterns, spending behaviors, and review tendencies that influence how the property should allocate resources and design experiences. The most sophisticated hospitality operations design distinct experience pathways for each persona segment while maintaining the unified property identity that makes Robinhood Resort recognizable across all guest interactions.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its guest personas characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's guest personas represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Behavioral Patterns: Guest behavioral patterns at Robinhood Resort reveal how different traveler segments actually use the property — which amenities they prioritize, when they're on-property versus exploring off-property, how they spend their discretionary time, and what drives their satisfaction or dissatisfaction. Behavioral analysis is more operationally valuable than demographic profiling because it reveals actionable patterns: if morning pool usage peaks at 9am, that determines towel-stocking schedules; if restaurant demand concentrates at 7pm, that determines staffing levels; if guests consistently leave the property for off-site dining, that signals an F&B competitive gap. The review corpus provides indirect behavioral evidence through the activities, amenities, and experiences that guests choose to mention — with frequently mentioned elements indicating high-usage touchpoints and rarely mentioned elements indicating either low awareness or low engagement. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its behavioral patterns characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's behavioral patterns represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:behavioralPatterns": "Guest behavioral patterns at Robinhood Resort reveal how different traveler segments actually use the property — which amenities they prioritize, when they're on-property versus exploring off-property, how they spend their discretionary time, and what drives their satisfaction or dissatisfaction. Behavioral analysis is more operationally valuable than demographic profiling because it reveals actionable patterns: if morning pool usage peaks at 9am, that determines towel-stocking schedules; if restaurant demand concentrates at 7pm, that determines staffing levels; if guests consistently leave the property for off-site dining, that signals an F&B competitive gap. The review corpus provides indirect behavioral evidence through the activities, amenities, and experiences that guests choose to mention — with frequently mentioned elements indicating high-usage touchpoints and rarely mentioned elements indicating either low awareness or low engagement.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its behavioral patterns characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's behavioral patterns represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Guest Expectation Mapping: Guest expectations at Robinhood Resort are shaped by multiple inputs: the property's own marketing and positioning, the platform through which they booked (OTA presentation, direct website imagery), price paid (higher rates create higher expectations), previous hotel experiences (calibration against past stays), and the recommendations of friends, family, or review readers. Expectation mapping identifies the specific gaps between what guests anticipated and what they experienced — gaps that are the primary drivers of both positive surprises (exceeding expectations) and negative reviews (falling short). The most common expectation mismatches in the review corpus relate to room condition relative to price point, amenity access and quality, and the overall experience level relative to the property's brand positioning. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its guest expectations characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's guest expectations represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:guestExpectationMapping": "Guest expectations at Robinhood Resort are shaped by multiple inputs: the property's own marketing and positioning, the platform through which they booked (OTA presentation, direct website imagery), price paid (higher rates create higher expectations), previous hotel experiences (calibration against past stays), and the recommendations of friends, family, or review readers. Expectation mapping identifies the specific gaps between what guests anticipated and what they experienced — gaps that are the primary drivers of both positive surprises (exceeding expectations) and negative reviews (falling short). The most common expectation mismatches in the review corpus relate to room condition relative to price point, amenity access and quality, and the overall experience level relative to the property's brand positioning.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its guest expectations characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's guest expectations represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Seasonal Patterns: Guest behavioral patterns at Robinhood Resort shift significantly across the seasonal cycle of Big Bear Lake, California, creating distinct operational and experiential profiles for each period. Summer peak season (June-September) brings maximum occupancy with family and vacation travelers, creating highest demand for pools, outdoor amenities, and water activities. Room rates are at their annual peak, and the quality-expectation gap is widest because guests paying peak rates have the highest standards. Fall shoulder season (October-November) often provides the best experiential period: reduced crowds, pleasant weather, lower rates, and staff who have more time per guest. Winter trough (December-February) shifts guest behavior toward indoor amenities, spa usage, dining, and off-property exploration. Spring transition (March-May) gradually restores outdoor activity with spring break creating a seasonal mini-peak. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its seasonal patterns characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's seasonal patterns represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:seasonalPatterns": "Guest behavioral patterns at Robinhood Resort shift significantly across the seasonal cycle of Big Bear Lake, California, creating distinct operational and experiential profiles for each period. Summer peak season (June-September) brings maximum occupancy with family and vacation travelers, creating highest demand for pools, outdoor amenities, and water activities. Room rates are at their annual peak, and the quality-expectation gap is widest because guests paying peak rates have the highest standards. Fall shoulder season (October-November) often provides the best experiential period: reduced crowds, pleasant weather, lower rates, and staff who have more time per guest. Winter trough (December-February) shifts guest behavior toward indoor amenities, spa usage, dining, and off-property exploration. Spring transition (March-May) gradually restores outdoor activity with spring break creating a seasonal mini-peak.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its seasonal patterns characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's seasonal patterns represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Cross Property Behavior: Cross-property behavior analysis examines how Robinhood Resort guests interact with the broader hospitality ecosystem — their consideration set when booking, their comparison frameworks when reviewing, and their likelihood of trying alternative properties in the same market. Understanding cross-property behavior is essential for competitive positioning: the properties that guests compare Robinhood Resort against in their reviews reveal the actual competitive set (which may differ from the management-defined competitive set) and the specific dimensions on which comparisons are made. Review language that explicitly names competitor properties or uses comparative language ('better than,' 'not as good as,' 'similar to') provides the most direct evidence of cross-property evaluation behavior. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its cross-property behavior characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's cross-property behavior represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:crossPropertyBehavior": "Cross-property behavior analysis examines how Robinhood Resort guests interact with the broader hospitality ecosystem — their consideration set when booking, their comparison frameworks when reviewing, and their likelihood of trying alternative properties in the same market.  Understanding cross-property behavior is essential for competitive positioning: the properties that guests compare Robinhood Resort against in their reviews reveal the actual competitive set (which may differ from the management-defined competitive set) and the specific dimensions on which comparisons are made. Review language that explicitly names competitor properties or uses comparative language ('better than,' 'not as good as,' 'similar to') provides the most direct evidence of cross-property evaluation behavior.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its cross-property behavior characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's cross-property behavior represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
10
Review Intelligence & Sentiment Analysis
Schema.org + Traverse + Narratives
Review Coverage: 543 reviews analyzed across 4 platforms. Date range: 2 months ago to September 2023. Overall positive sentiment: 97.6%.
{
  // ── Review Intelligence Summary ──
  "traverse:reviewIntelligence": {
    "totalReviews": 543,
    "platforms": 4,
    "overallPositivePct": 97.6,

    // ── Per-Platform Breakdown ──
    "platformBreakdown": {
      "yelp": { "count": 270, "avgRating": 4.0 },
      "tripadvisor": { "count": 244, "avgRating": 3.86 },
      "booking.com": { "count": 26, "avgRating": N/A },
      "google": { "count": 3, "avgRating": 2.0 },
    },
    "traverse:confidence": 0.96
  }

  // ── booking.com Reviews (26 collected) ──
  "traverse:reviewSource:booking_com": [
    {
      "author": "Anonymous",
      "traverse:positive": "I will definitely stay here again",
    },
    {
      "author": "Dan",
      "traverse:positive": "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.",
    },
    {
      "author": "Sean",
      "traverse:positive": "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.",
    },
    {
      "author": "Schultz",
      "traverse:positive": "The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.",
    },
    {
      "author": "Vincent",
      "traverse:positive": "Il liked how close shops and restaurants are just walking distance",
    },
    {
      "author": "Brissete",
      "traverse:positive": "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance.",
    },
    {
      "author": "Leo",
      "traverse:positive": "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.",
    },
    {
      "author": "Dutko",
      "traverse:positive": "Very convenient location , friendly staff , great price for this location",
    },
    {
      "author": "Yes",
      "rating": 8.6,
      "traverse:positive": "how close shops and restaurants are just walking distance”",
    },
    {
      "author": "United States",
      "traverse:positive": "Robinhood was a beautiful resort, absolutely loved it !!",
    },
    {
      "author": "Staff",
      "rating": 8.6,
      "traverse:positive": "how close shops and restaurants are just walking distance”",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "Lot of happening restaurants walkable distance, value for money",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "I love the fact that all shops and restaurants were in walking distance.",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "A very cozy, comfy weekend!",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "High cost performance and strategic location. It is very convenient for people who are new to Big Be",
    },
    {
      "author": "Location",
      "traverse:positive": "From check in to check out, the whole process was easy. The location was great. Everything was in walking distance. Than",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "Great location. Helpful staff. Not clean",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "A wonderful getaway!",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "Great people and location, but kinda old with ants.",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "Bed was not comfortable and shower pressure was too high.",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "To say the least, it was a disappointing stay hotel wise. I’m sorry to say after 10 years, we will be looking elsewhere.",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "Wonderful thank you!",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "It was a great room",
    },
    {
      "author": "Anonymous",
      "traverse:positive": "Thank you so much! We will stay again next time we visit Big Bear",
    },
  ]

  // ── tripadvisor Reviews (244 collected) ──
  "traverse:reviewSource:tripadvisor": [
    {
      "author": "Ocean_Palms",
      "rating": 5,
      "date": "September 2023",
      "traverse:reviewText": "Shout out to Peter at the front desk, excellent service in taking reservation over the phone and then the quick and thorough check in process. Nice little motel in the village of big bear, clean rooms, relatively quiet for the location and the price couldn't be beat. Stayed on a Saturday night and the rate was $100 less for an equivalent sized room at competing hotels. We will be back!",
    },
    {
      "author": "Nancy G",
      "rating": 2,
      "date": "September 2023",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day. Had to take out our own trash. The room was way too dark-add a lamp. Mold in the bathroom. Funky smell in the room. No hot water from the bathroom sink. Holes in the screen door and didn’t have a lock. No AC. The heat was on the entire time. We stayed in Room #1. Reasonably priced until we need to stay another night and were charge $200. With all that was said so not worth the cost.",
    },
    {
      "author": "Kelsdogger",
      "rating": 3,
      "date": "September 2018",
      "traverse:reviewText": "Lodging in Big Bear lake has never been that good and outside of location, Robin Hood Resort is about the same. This resort is pretty weathered and could use some updating. Not horrible and priced about right. It works if you want to be in the downtown.",
    },
    {
      "author": "tanndance",
      "rating": 4,
      "date": "September 2018",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "The staff was fantastic when we had a small problem they moved us to another room without difficulty. The location is fantastic, right next to the village shops and very close to the lake (which is very low right now). We had a great visit and recommend Robinhood Resort.",
    },
    {
      "author": "Brian D",
      "rating": 5,
      "date": "September 2018",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "It was our first time visiting Big Bear Lake and we loved the Robinhood Resort. The best part was the great location in the "Village" portion of town, so you can walk to all the great shops, bars and restaurants, but quiet enough to get rest. Steps to the lake. Also Kevin at the front desk is super nice and helpful!!",
    },
    {
      "author": "SCGlady",
      "rating": 4,
      "date": "September 2016",
      "tripType": "Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "Just booked a room for this September. We enjoy a fall get away in Big Bear Lake for the annual Troutfest fishing contest. The Robinhood Resort is well located, within walking distance of shopping, restaurants and services. They also offer indoor and outdoor dining with good food.",
    },
    {
      "author": "Jananah",
      "rating": 4,
      "date": "September 2015",
      "tripType": "Traveled on business

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Just what you expect in a mountain resort: no frills, comfortable, and a welcome feeling. The staff was thoughtful and attentive. Room was quite large, very larger shower, and clean. Not fancy, just cozy and comfy. Large parking lot, right in the Village. We walked everywhere. There is a bar and tavern on property which we didn't use. Not because they didn't seem fine, just had other things we were doing.",
    },
    {
      "author": "Craig D",
      "rating": 5,
      "date": "September 2015",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "My wife and I went to Big Bear for the day. It was so quiet and beautiful there so we decided to stay the night. We found the The Robin Hood Resort. They had a vacancy. The room was very inexpensive. The man at the front desk was very friendly and helpful. Our room was upstairs. It had a great view of the lake! It look clean, well kept and comfortable. The shower head was a little low for me, the TV didn't work sometimes and there was a chainsaw noise early in the morning. Aside from that, we had a wonderful stay! We will stay here again when we come back for Oktoberfest! We will bring our friends this time. This place look very cozy and romantic in the winter time. I give it an A rating.",
    },
    {
      "author": "TipsFromABellman",
      "rating": 4,
      "date": "September 2014",
      "tripType": "Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "My son and I wanted to get away from Las Vegas and made the trip in August 2012 . The hotel is walking distance to the center of town and across the street from the lake . We had a room on the end and it was upstairs which was nice since you had a high ceiling with ceiling fan . It also had a gas fireplace . I liked the room and the hotel was older , but nice . They have a nice bar upstairs and a restaurant . The price was good and the beds were comfortable .",
    },
    {
      "author": "Vclee1",
      "rating": 4,
      "date": "September 2014",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Stayed at Robinhood for one night this past weekend. The staff was friendly and answered all of our questions. The hotel is central to the "Village" and walking distance to a bunch of shops and restaurant. We hung out at Chads Place across the street for live rock and pool tables. The hotel is old but comfortable. It's on a bust street but the bathroom is between the sleeping area and window to the street side... so not much of a problem..",
    },
    {
      "author": "VLHessel",
      "rating": 3,
      "date": "September 2014",
      "tripType": "Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "My husband and I have travelled to Big Bear numerous times and always stay at the Robinhood. We are normally just visit for one night and enjoy the local of the Robinhood so that we can walk to everything in The Village. The staff continues to be wonderful. I think the prices for location are reasonable. Some of the older rooms are really starting to show their age and could use some updates along with some new bedding and furnishings. I prefer to stay in the Sherwood Forest building as it is newer.",
    },
    {
      "author": "D S",
      "rating": 1,
      "date": "September 2014",
      "tripType": "Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "I wouldn't even give it one star. We booked this hotel online at Hotels.com as recommended by family for a wedding that we were attending in that area. When we got to the hotel, we gave the gentleman (who we assume was the manager or owner) our name and reservation info. After failing to find our information, he looked at us like we were nuts. "I don't have any reservation for you. I don't know what this confirmation number is or who the hell you talked to." We would've left right there had we not already paid for it online and had to rush to a rehearsal dinner. After calling customer service at Hotels.com (who were so helpful and polite) to confirm our reservation we asked the gentleman to look up our information again. SURPRISE! He found it this time. He said our last name was spelled with an F instead of an S in his system. But why couldn't he even search by a first name, address, or check in date? It's not like the place had a lot of guests. Then he began to criticize us for using Hotels.com and talking to, and I quote, "some clueless foreigner from somewhere over in Saudi Arabia" To top it off, we did not get the nice room we had reserved. He put us in the Wishing Well motel, which they must also own. It was a dump. Icing on the cake? Almost the whole wing was vacant, but he proceeded to give us a room directly above a day care center. The day care was pure concrete and kids kept running and falling on it. They were screaming all day long from the scraps and bruises they were getting. When we checked out, we thanked the guy for our stay but mentioned that we were upset how rude he had been while we were checking in. His response? "THAT'S WHAT YOU GET FOR BOOKING ONLINE. NOT MY PROBLEM" It's your hotel, it's your crappy attitude. Yes, it is your problem.",
    },
    {
      "author": "Lichty",
      "rating": 3,
      "date": "September 2013",
      "tripType": "Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "We stayed mid week in September so Big Bear was dead. Had no problem checking into Robinhood Resort - price was $65 for 2 people - stayed in the bldg. behind the main bldg. - not sure why they didn\`t put us in the main bldg. as no one was there, front desk clerk was very friendly. We were located on the second floor - room was small but clean - basic with a small bar fridge and average size bathroom. There is no counter space in the bathroom to put your lotions on - had to try and get them to stay on the back of the toilet tank lid. We didn\`t eat at the restaurant but had a few drinks at the second floor bar - you can sit by the window and overlook the main street and see the water. This is by no means a Resort - like previous reviews - this is a basic Motel. For the price it was good value for one night but I wouldn\`t want to stay longer.",
    },
    {
      "author": "Nancy J",
      "rating": 5,
      "date": "September 2013",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "I called 2 days prior to needing a Saturday night only stay over the Labor Day weekend. They were very accommodating and worked with me on a decently priced room for the night. We hadn't stayed with them since the late 90's, but they gave us a discount as a return visitor anyway. They were very nice and kind and we enjoyed our stay in Big Bear because of their hospitality.",
    },
    {
      "author": "Dennis K",
      "rating": 3,
      "date": "September 2013",
      "tripType": "Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "We stayed here for one night in September. The Robinhood 'Resort' seems to have expanded to include nearby hotels, so there are 3 separate buildings with various levels of comfort. We stayed at the Wishing Well, and 'wished' we would have booked 'well' in advanced so we could have stayed in one of the other buildings. This section is old and could use some upgrades. How long has it been since you have seen a toilet in avocado? The walls had cracks and the paint was peeling. The floor in the bathroom had a slope. The shower was very large and echoed every sound in the bathroom. The knobs were all backwards and it took a minute to get a comfortable temperature. The bed was a double. This was possibly the only weekend in Big Bear when we would appreciate air conditioning, but the room had none. We slept with the window open and the fan on, but the good location is also popular with motorcyclists, who get up earlier than we do. There is a good restaurant on site called Nottingham's Tavern, and they gave us a 10% discount since we stayed there. The location is close to the main shops and Jasper's BBQ is nearby. The staff we met were very nice and didn't even mention our late check out. Check their website as the other rooms seem way nicer than others. I put 'Resort' in quotes because I have never seen a resort that didn't have a pool.",
    },
    {
      "author": "Pawel W",
      "rating": 5,
      "date": "September 2012",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "The staff were very friendly and actually gave us a better room than we booked because there were so many vacancies which was really nice. The room was clean and had everything we needed in the kitchen. This place is a very sweet affordable lodge I would recommend it to anyone!",
    },
    {
      "author": "Nancy H",
      "rating": 1,
      "date": "September 2012",
      "tripType": "Traveled with friends

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "Don't be fooled by looking at the pictures of the Robinhood Resort. There are 3 parts to the Robinhood and we were put in the Wishing Well section. It was terrible. No airconditioning, noisy, and a daycare center that opened in the early morning was right below our room. And the price was not that cheap. The "laundry" room was right next door, and when we were in the bathroom the whole room shook. Got very little sleep and went home way less rested than when we left.",
    },
    {
      "author": "Lizzard56",
      "rating": 5,
      "date": "September 2012",
      "tripType": "Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "This was our first time in Big Bear Lake and we were immediately impressed with the overall look and feel of the place. Check in was quick and friendly! The location was perfect! Located right by the Village with great restaurants and shops within an easy walk. The lake was also an easy walk in the opposite direction across the street. We had a 1 bedroom, 2nd floor room with a Queen bed in the bedroom and a double bed in the living area along with a small couch that was very clean and spacious. There was a dining table with 2 chairs, small refrigerator, sink, coffee maker and microwave. The flat screen TV was next to the fireplace and bed in the main room. The living area was big, so having the bed in there worked out great for a weekend with my daughter and her husband. Beds were not the most comfortable I have ever slept on, but pretty standard for most motels/hotels. There is a small dresser in the bedroom and a place to hang clothes, but no closet. We had an issue with the refrigerator not working and notified the front desk. They had it fixed before we came back from dinner. The bedroom faced the road into the village and can be noisy at night on a busy weekend till things quiet down. I had the bed in the main room and didn’t hear a thing. The rooms surround a patio area that serves as part of the restaurant. We were very pleased that there was a nice restaurant and bar with entertainment on the weekends right there. There is also a small liquor store/mini-mart right across the street where you can pick-up drinks and food items to bring back to your room. Great location, great service - we will definitely return here again!",
    },
    {
      "author": "AccidentalTourist52",
      "rating": 5,
      "date": "September 2011",
      "tripType": "Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "We found this hotel to be just fine. We stayed in room #33. When I made the reservation, I asked to be in the newer section of the hotel. That may be the difference in some of the reviews here. The location is handy. Greg at the desk was a big help in showing us on a map where the theater and Performing Arts Center are. (We were there for the Big Bear Film Festival.) There was a coupon given for the Nottingham Restaurant. It wasn't great but OK and reasonable during Happy Hour ( handy - right across the street from our room). There also was a discount on our room because we were going to the BBFF.",
    },
    {
      "author": "henrykim_sd",
      "rating": 3,
      "date": "September 2011",
      "tripType": "Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "Don't get #14, the carpet around the entry had exposed carpet tacks (ouch). The room had a full size bed and a twin which did not leave much room to get around in. No room for a pack and play for the little one. Reminds me of some cramped "boutique" hotels you get in San Francisco. The location is great since you are located in the quaint village near the water front. #15 was nicer since it only had a queen bed and included a mini fridge and microwave. Both rooms were relatively clean and the food there was good. The management was nice enough to give us a one night refund on a two night stay because of the issues I mentioned ealier. I would stay here again, just not in #14.",
    },
    {
      "author": "mikeyandy",
      "rating": 4,
      "date": "September 2010",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "great place with a location just outside village and across from lake, offers inroom spas and close to quality restaurants. We stayed in the sherwood forest building which offered gas fireplaces,spa,and a balcony with a view of the lake. Very nice, will be back soon",
    },
    {
      "author": "Tom A",
      "rating": 4,
      "date": "October 2019",
      "traverse:reviewText": "The location is very good, close to everything and a good value. The rooms are large and very cozy with a fireplace. The room had all the things you need hair dryer, coffee pot, microwave and refrigerator. It also has a bar and restaurant, both were great. The staff is so nice and helpful here. Summary This resort has an in room spa, fireplace, a restaurant and bar, great views and excellent service.",
    },
    {
      "author": "Ilya N",
      "rating": 4,
      "date": "October 2018",
      "traverse:reviewText": "A peaceful resort with good services. There was everything that was needed. We enjoyed the walk in the environment and dinner in the adjacent Nottinghhams tavern. The meal was delicious. I don't remember what we ordered but every dish was excellent.",
    },
    {
      "author": "musictrekker",
      "rating": 3,
      "date": "October 2018",
      "tripType": "Traveled solo

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      "traverse:reviewText": "Booked this hotel because of its location. You can't get a better spot. It is right in the village. restaurants, bars, shops are just a few feet away. As far as the hotel, meh. It is an older property, probably form the 50s or 60s. Room was large enough and clean. Because of its age, it's not soundproof. You will hear the people above you walk around (loudly), you will hear their conversations. You also get street noise. But, the price is right and its so well located it evens out. I would stay here again (my wife wouldn't stay here).",
    },
    {
      "author": "hotwheels84",
      "rating": 1,
      "date": "October 2018",
      "tripType": "Traveled solo

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "When I got here I was really happy with the location. The room was clean and spacious and the bathroom (except for the very old shower) had been updated. I felt like I got a really nice room for my money. The first night was fine. There’s no air conditioning, but if you open the windows and use the ceiling fan, it feels fine in the room. The second night, people were hanging out on the little patio space outside of the rooms and having a party, which started around 9:30 pm and lasted for hours. I called the office around 10:30 pm and the guy told me he would come take care of it, but it continued. I called again around 11:15 pm and he told me that he went over there and nothing was happening. He said he would check again, but he didn’t because, again, nothing happened. Because it was so loud outside (blaring music, laughing, screaming, and yelling) and because they were smoking weed, I had to close my windows. Eventually the weed smell dissipated, but I could still hear everything and, with the window closed, the room got extremely warm and stuffy. Perhaps on a weeknight it might be fine, but I will never spend a weekend at this motel again. I got absolutely no sleep.",
    },
    {
      "author": "Brittany J",
      "rating": 4,
      "date": "October 2017",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "right on the Village main street, very convienient for shopping, also they have an outside restaurant and the food was really good I was Impressed, I recommend a stay here. there are other places that are nicer but for the price you cannot beat it,",
    },
    {
      "author": "Nicky S",
      "rating": 5,
      "date": "October 2017",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We came to Big Bear to visit a friend who lives here, and I chose this resort because it was centrally located for 10/20-10/22. The room was cozy and we loved the log cabin look of it. Unfortunately, we had a family with children upstairs that wouldn't stop making noise in the morning. I don't get why families with small children don't ask for a first floor room! The child was throwing something similar to a hard ball around. I called the front desk at 7:15 a.m., and they called the upstairs family to let them know that they were being noisy. The noise stopped for a while, but then started up again. I don't blame the resort for this. I got a chance to talk with the manager, Peter Busch, who was very understanding and who heard me out about the noise. The 5-star rating is for the resort itself. I give the inconsiderate and rude couple upstairs a -5. "The Village" was right downstairs to the right, with adorable little shops and restaurants. The lobby had coffee, hot chocolate and a microwave that was nice. Definitely coming back to this place in May!",
    },
    {
      "author": "craig g",
      "rating": 4,
      "date": "October 2017",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "My wife and I came up Friday night for dinner and a car show on Saturday. We got there about 4pm. Check in was prompt, polite and accommodating. Our room was basic mountain accommodations. Room, bed, flat screen t.v., separate toilet and shower/tub. We had a corner room so it may have been louder than the others but it wasn't an issue. I loved the courtyard restaurant with fire pits and the indoor and outdoor bar. The location is also a nice jump off spot for a bar hop or pub crawl!",
    },
    {
      "author": "Judi D",
      "rating": 5,
      "date": "October 2016",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We spent three nights at this resort. The rooms were clean. There is a nice restaurant on the property. Great for breakfast. For the price you can't beat the location. It is a very easy walk to everything in the Village. Actually, you are right in the Village.",
    },
    {
      "author": "Sreerag p",
      "rating": 1,
      "date": "October 2016",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Not recommended. Beds are not comfortable and bedding does not look washed and properly maintained. I just reached and took the rooms today. May be we will have a pleasant experience tomorrow morning. Will wait and see!!",
    },
    {
      "author": "ceford",
      "rating": 5,
      "date": "October 2015",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "we stayed in a cabin rental close to snow summit. very clean and wonderful staff gave us a late checkout and over all very happy with our stay! the cabin had an indoor spa and was very large. we would definitly be back!!",
    },
    {
      "author": "thereeces",
      "rating": 4,
      "date": "October 2015",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We stayed here whilst driving from Las Vegas to Palm Springs just to stay somewhere a little different The hotel is split up into different blocks, the block and room we had was clean with a spa bath and log burner in the bedroom with great views over the lake towards the mountains Reception upon arrival was good giving us details and brochures about the area We ended up back at the bar after eating out and the atmosphere was very good Big bear lake is a quaint little town with lots going on but its like going back in time but well worth the drive to get there",
    },
    {
      "author": "Carolyn F",
      "rating": 5,
      "date": "October 2015",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We had such a blast! Booked it for my hubby's 31 birthday and originally got a small chalet two bedroom in the village and we wanted a place next to the village but.. Because I was going with my hubby's parents and the owner of the robin good called us and gave us a larger cabin for the same price due to noise... This place was beautiful 2 story and a spa indoor was clean and a block to snow summit . It was off season and we did go up the lifts the views were amazing! I can't say enough good things about this place, they even gave us a late check out! Once again this is not for the hotel this is for the chalets they rent out aka cabins! I can't say anything bad! Thank you for an amazing stay the bancrofts !!!",
    },
    {
      "author": "essexworldtraveller9",
      "rating": 4,
      "date": "October 2014",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "This was the second time we have stayed in the Robinhood. We were visiting in October 2014 and were in Big Bear on our travels around California, Arizona and Nevada. If you are visiting Big Bear for say of a couple of days the Robinhood is ideal. Its location is perfect, it is on the same road as the Tourist Board and not even a minutes walk from all the shops and restaurants. We e-mailed ahead for a ground floor room as we didn't want to haul our luggage up stairs and we had a very large room right in front of the hotel and the nearest one to the street but you do not get any street noise at all, in fact Big Bear is a very quiet resort. We had a spa bath and a large bathroom with a small dining table in our room. There was a large fireplace but we didn't need that because when we visited it was very warm. There was a sma;l; sink unit and a fridge. It was clean and everything worked and the blinds blocked out the light from the street. Plenty of parking space. We found the guy on the desk very helpful when we were asking advice about local events etc. We had been to the restaurant that belonged to the hotel on our previous visit and the food was very good but we found the restaurant a little stuffy, so this time we had breakfast on their patio and you couldn;t wish for better food and service. We were there in October for the Octoberfest and you can just walk down the street and free transport is there every quarter of an hour. This is done by volunteers so we did give a tip. On your return from the Octoberfest you can pick up transport outside and the transport will drop you off outside your hotel to save you having to drive after having a drink. A bit of advice if you are going to the Octoberfest, book your tickets a few days before, it does not cost you any more money and when you arrive you can by-pass the large queue and go straight to the VIP entrance and this saves you a lot of time queuing. The evening Octoberfest is a good couple of hours and worth the entrance fee but it does get busy. There are all the usual log-sawing, german dance music and beer stein competitions plus craft stalls. It is a bit of a bun-fight though to get a drink. We enjoyed all of it. Personally, we wouldn't stay on the large road at the back of Big Bear because you would always have to drive into Big Bear, whereas the Robinhood is always only a few minutes walk away. When you choosing accommodation you have to balance up the cleanliness of the hotel, the location and the rates. We found this place excellent value for money - it is not a 5star resort but you are certainly not paying 5 star money. The Robinhood is close to all the amenities and we did enjoy all the restaurants and local food outlets. We went to a small place (I think it was called something like) Mamas Place and the food and service was excellent. There is also a wonderful sandwich shop on the main street and I think it is called something like Angeleanas - the sandwiches were amazing. All in all we enjoyed our second stay at Big Bear and if we do return we would go back to the Robinhood.",
    },
    {
      "author": "gottcoke",
      "rating": 4,
      "date": "October 2014",
      "tripType": "Traveled as a couple

Review collected in partnership with this hotel

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      "traverse:reviewText": "Took my wife here for birthday weekend. We had stayed here maybe 20 years ago so when we pulled up my wife said we've been here before. That was way back before they did major change so she was in for surprise. I got us a Deluxe jacuzzi room with a view so we were in the Sherwood Forest building. We checked in with manager who was OK but not a bundle of joy. But he got us checked in and told us where to go. The outside of building looks great but the worn indoor/ outdoor carpet made it seem a little dirty. I know that it takes a beating from snow boots and ski boots so it was fine. I opened door to room and my wife's first words were its so nice and so big. We really liked our stay. The fire place was nice and jacuzzi was great after a day of hiking. Bathroom is huge and there is also plenty of room to set on sofa in living area and enjoy fire. I would have given a higher mark but there were just some little things wrong. You walked in our room and one of the thing you see first is a broken electric plug cover. It's a 59 cent fix! The plastic cover was missing from bathroom light. And there was a bunch of light switches on wall but only a couple worked. It took me a while to figure out that 2 of them turned on fans and 2 turned on fan lights. Someone had pulled chains and turn them all off. House keeping should check for this. But that is just cosmetic stuff and didn't bother any part of our stay. I would stay here again and I will tell my friends and family that this is a option to look into. This is the place to bring you LOVER.",
    },
    {
      "author": "frzbaby2001",
      "rating": 5,
      "date": "October 2013",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Staff was extremely friendly and helpful, room was spacious and well equipped. The dinner at Nottingham's was delicious (try the Lobster Gratinee). I was very pleased with the room and highly recommend them. Directly adjacent to the Village and the Lake. The location couldn't have been more perfect.",
    },
    {
      "author": "DiAnneSpain",
      "rating": 4,
      "date": "October 2013",
      "tripType": "Traveled on business

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      "traverse:reviewText": "After passing this place for years and never really paying attention, I was forced to take a look when the hotel I was booked at for the weekend had no hot water and I had my puppy with me. Checked out RobinHood Resort and the check in clerk at the front desk could not have been any more accommodating. I got a very reasonably priced room with hot water and they loved my dog! The best part about this place is the location which is now directly across the street from Chad's (new location) and its at the entrance to The Village. Walk to everything, park the cat and leave it! I was also very pleasantly surprised to note the Nottinghams Tavern is located in the same building. The food is EXCELLENT, but that's in another review. Convenience is an understatement to describe Robinhood Resort and it is followed by friendly and accomdating. They had fresh coffee and muffins available all day in the lobby. I would definitely stay again. The owner owns 7 places, several in the same area. Rooms and rates vary by which property you stay at. They let me book Saturday only on the last weekend of Octoberfest. Great employees!",
    },
    {
      "author": "Paigelady",
      "rating": 4,
      "date": "October 2012",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Found this place when planning my trip to the Big Bear Oktoberfest. It's located right at the beginning of the Village entrance. The room was in the main area of the resort. This is NOT a typical resort - but a convenient place to stay with very good customer service, from the clean room being just that - a room with a King size bed (hugged me like a bear - comfy), full bath, fridge, & tv. We were steps from their Knottingham Tavern which by the way had NO lines for breakfast and it was less expensive than it's counter parts on the village road. Each morning my husband & I went there, the waitresses were awesome & kept the coffee coming. There is muffins & pastries with coffee & juice in the lobby each morning but I needed french toast & bacon. As for the location, you are within seconds of all the shops, local watering holes, restaurants, etc. I will definitely stay here again due to the great customer service, price & location.",
    },
    {
      "author": "pb7711111111111111",
      "rating": 3,
      "date": "October 2012",
      "tripType": "Traveled as a couple

Review collected in partnership with this hotel

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      "traverse:reviewText": "Hotel (wishing well building) was older and very "quaint". Room was functional, but cramped and bathroom tiny. Practical as it was right by "The Village" NOttingham Tavern has great breakfast for reasonable prices.",
    },
    {
      "author": "LOVELV",
      "rating": 5,
      "date": "October 2011",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "My husband had to work in Big Bear over the weekend so I decided to accompany him. I read lots of reviews on Trip Advisor before I chose a hotel. I am so glad that I chose the Robinhood Resort! It was such a wonderful experience. We stayed in Room 25 in the Sherwood Forest building. The room was amazing! There was a gas fireplace and a HUGE Jacuzzi tub--the largest tub I've ever seen. There was aso a refrigerator and a microwave. The location was perfect. The Village is just steps away. There are many restaurants and stores within walking distance. We ate dinner at the Teddy Bear Restaurant both nights. In fact, I got the chicken pot pie and put the leftovers in the refrigerator. When I checked out of the hotel and drove away, I realized that I had left it in the refrigerator. I called and spoke with the Manager, Peter. He told me that he would personally get my leftovers and put them in the refrigerator in the front office so I could pick it up later in the afternoon. The front office staff was so helpful. They were able to accommodate my request for an early check-in and a late check-out, which was very much appreciated. They also offer a continental breakfast, which was a nice touch. All in all, it was a FANTASTIC experience, and I highly recommend this hotel. Just make sure you stay in the Sherwood Forest building! I had a delicious breakfast at Nottinghams Restaurant, which is on the property. The crab cake Benedict was incredible. Thank you, Peter, and staff, for a fabulous experience!!",
    },
    {
      "author": "boslo",
      "rating": 4,
      "date": "October 2008",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Stayed at the Robinhood Resort Saturday and Sunday night. This hotel is walking distance to the marina and the village. Room 28 (cozy and clean) has a jacuzzi and a gas fireplace. The hot water is fast and very hot at the tap. The lake view (not a full view) is over and through the trees across the street and partially blocked by another hotel across the street. Main office building has a room with a nice fireplace and comfortable seating and dvd/vhs library. The people are very nice and helpful. Only issue was that the pilot light in the heater blew out each day. Overall, this is a great stay.",
    },
    {
      "author": "Esmat B",
      "rating": 5,
      "date": "November 2023",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Just to say thank you my fine was fully refunded . So may be my previous review regarding the fine was a little early judged. Why does it have to be 200 characters long. When I want to correct my previous review . In there I criticised the fact that the staff entered my number plate & I was still fixed.",
    },
    {
      "author": "Getaway240438",
      "rating": 1,
      "date": "November 2018",
      "tripType": "Traveled with friends

Review collected in partnership with this hotel

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      "traverse:reviewText": "The room was clean, but terribly outdated. Bathroom was not very clean. Walls are paper thin and you hear everything. The lodge is located on the main road as well as the Main Street where most restaurants and shops are located. The street noise can be heard in the rooms until very late in the evening when everything closes. We had a drunk return to his room and loudly banged things around from 1-3am. Do yourself a favor and stay someplace else. There are many nicer hotels and lodges in Big Bear",
    },
    {
      "author": "Bestreviews100",
      "rating": 2,
      "date": "November 2015",
      "tripType": "Traveled with family

Review collected in partnership with this hotel

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      "traverse:reviewText": "THE BAD- The comforter and bed is from the 70's or early 80's and smells! I would say everything in the room is from that time. The Green carpet has stains and is pulling up. The little blue tub had hair in it. I can go on and on, but my tummy is turning. The good- You're not outside getting frostbite, walk to the Village, The people seem nice. It's to bad because with a little TLC, this could be a nice place. Maybe some fake wood tile with a trow rug, update the heat, tub, bed couch, table, TV, and everything!",
    },
    {
      "author": "Peggy C",
      "rating": 4,
      "date": "November 2015",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "We stayed here for 2 nights and were very happy with our spacious room with a fireplace, kitchenette and petite view of the Lake from outside. Peter helped us with our room and he is kind and nice like most folks you meet in the area. I like this location as you can walk into the Main Street of town. We were able to walk to Dinner and to a small Coffee Shop for specialty coffees. We will return an stay again and I am telling my friends where to stay as well. Do try their Happy Hour at the Restaurant as well. I like having a Hotel with a Bar/Restaurant. Oh Yes!",
    },
    {
      "author": "Mary L",
      "rating": 4,
      "date": "November 2014",
      "traverse:reviewText": "We stayed in a chalet. Over all it wasn't bad. It was very drafty though, and the blinds on the windows afforded no privacy at night. The front desk personnel were nice, and happy to send service when we needed it, however, the service was not timely at all. The parking is bad, especially if it is snowing, bring a shovel. If your plan is to go skiing, the location couldn't be better, you can walk to Snow Summit. You might want to ask to see the unit before you agree to stay in it.",
    },
    {
      "author": "Diana F",
      "rating": 4,
      "date": "November 2014",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Booked the room for one night. They let us check in a little earlier than scheduled time. They were kind and even gave us discounts to their restaurant and tavern. It's located in the center of ervything you need in big bear! The room was really cute and comfortable, with a great view to the downtown area. Highly recommended for a great getaway. Also be sure to check out Murray's. Such an amazing bar!! Great food, kind people!",
    },
    {
      "author": "1973HappyTraveler",
      "rating": 5,
      "date": "November 2013",
      "tripType": "Traveled on business

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      "traverse:reviewText": "Absolutely a great experience! My Wife and I had travelled to Big Bear plenty the last couple of years, however never really paid attention to the Robinhood Resort. I had the opportunity to attend the Marine Corps League 238th Birthday Ball in Big Bear and we stayed at Robinhood. I was immediately taken aback by the friendly gentlemen at the front desk and the warm, cozy feeling of the lobby. We went to our room which was a newly remodeled fireplace suite-WOW! The coziness of the lobby extended to the room which was located in a building across the street (still in the village). The bed was comfortable, the coffee and mini kitchen exactly what the doctor ordered and the price was stunning compared to other hotels in the area. Part of the charm of Big Bear is the rustic feel-Robinhood provided that along with the modern day amenities of big city hotels! On a side note-I just reserved room for the day after Christmas for my Wife and I to do some snowboarding and guess what? The Gentlemen at the desk thanked me for coming back, offered a return discount and upgraded room! :) Customer service like this are from a bygone era-I LOVE THIS HOTEL!!!!!",
    },
    {
      "author": "funinMV",
      "rating": 5,
      "date": "November 2009",
      "tripType": "Traveled as a couple

Review collected in partnership with this hotel

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      "traverse:reviewText": "I loved the spa room. Great jacuzzi. Huge flat screen TV. Comfortable Bed. We will stay here next time we are in Big Bear.",
    },
    {
      "author": "JamesBond0007",
      "rating": 4,
      "date": "November 2006",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "stayed for two nights in feb this year on atrip fron LA. Had a fab room away from the main hotel, Huge room with lovely fire place. The whole town was so so quiet, we felt like the only guests! The outdoor hot tub was out of action, but did not bother us. Its in a fab locaction and we would stay again. A word of warning some of the hotels or condo are a long long way from town, so check your location!",
    },
    {
      "author": "davidtgordon",
      "rating": 4,
      "date": "May 2023",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Large clean well equipped room with coffee maker, fridge and microwave. Veranda with two chairs at front of room. Large foyer with drinks available, no breakfast provided but restaurant on site give 10% discount on 1 visit only.",
    },
    {
      "author": "Makiii5",
      "rating": 1,
      "date": "May 2021",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "My husband and I just stayed here, and this was truly an experience that I won’t forget... I’m actually wondering how TripAdvisor rates this place so high... it has to be that it is completely rigged or there’s a whole other part of this “hotel” (let’s be honest, it’s a true motel, not a hotel, not a resort haha) that I was not a part of. To cut to the chase, the comforter and pillows were a disgusting “poo” brown color, and they were DEFINITELY not washed - smelled very grossly of other people greasy heads. Plus hair on the blanket. Come on, it’s during COVID, can’t these be washed? Thank goodness I brought my own sheets and pillows. The whole room was gross btw - I also brought Lysol wipes which turned black from wiping. My husband doesn’t care about cleanliness in particular, but even he kept joking about the scary green dungeon shower stall... at night, it’s completely dark there and it was dirty and gross! How come there are no photos of this shower online?? Well, I’ll post one that I took in the morning, with ample daylight, but keep in mind that at night, there is no light in there lol. So all that aside, the night was SO TERRIBLE that it became absolutely comedic! The bed was so crappy that it juggled like jello with every movement. At 2:30am a car alarm went off and it sounded like it was INSIDE out room (so that’s what the other reviewers meant by paper thin walls??). Throughout the night, I heard the yelling of a kid, car and truck alarms BEEP BEEP BEEP BEEP BEEP, motorcycles, people, and more trucks... all practically inside my room. There was absolutely no sleeping. At 3:30am a truck was beeping so loud I started silently laughing, but the jello bed was so unforgiving, it felt like an earthquake in bed (sorry husband). I genuinely considered sleeping in the car instead. I would’ve been mad, but it was so ridiculous that I felt like I was on a TV show or something... Schitt’s Creek is way nicer than this. Thank goodness it was just for one night. The man at the front desk was nice man though... my advice to them, it really doesn’t cost much to refresh the yellowed sheets and horrifying bedding...but that shower needs to go. Why did we get stuck with such a bad room??",
    },
    {
      "author": "slovelee",
      "rating": 4,
      "date": "May 2019",
      "traverse:reviewText": "We chose the Executive suite, and were pleased with the space and accommodations. There were only two small issues; one was that we were right on the main street of town so had a little traffic noise on the patio. The other issue was that the refrigerator did not fit in the space provided; so we had to move the refrigerator to make sure the door was closed tightly. The in-room jacuzzi was wonderful in the bedroom on the second floor. The staircase was beautiful, but a little creaky made of wood.. All in all, I would stay there again, but probably in a different room. The location was good as it was close to restaurants, the Village, shopping and right across from the lake.",
    },
    {
      "author": "543antonc",
      "rating": 4,
      "date": "May 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Good price. Location is right in the village. Rooms are always nice and quiet. The manger Peter is very nice along with all the staff. Great in both summer and winter. You can get a fireplace room in winter.",
    },
    {
      "author": "Joe G",
      "rating": 3,
      "date": "May 2018",
      "tripType": "Traveled with family

Review collected in partnership with this hotel

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      "traverse:reviewText": "Small room for the money. Bed very soft with a hodgepodge of miss-matched pillows. Room lights are ridiculous and appear to be about 7 watts each. Tiny little things belong on a Christmas tree. Plenty of water pressure. Too bad NONE of it was hot! No counters in the bathroom. No bedside lamps. But hey, a great location.",
    },
    {
      "author": "Rachel N",
      "rating": 5,
      "date": "May 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Perfect cozy little room for a quick weekend get away. Had plenty of amenities including Jacuzzi, fridge, sink, fireplace. Room was clean, well made up. The location was perfect, within walking distance to plenty of shops and restaurants. Very happy with this stay.",
    },
    {
      "author": "richtongtong",
      "rating": 5,
      "date": "May 2018",
      "tripType": "Traveled with family

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      "traverse:reviewText": "It’s located next to the village and the lake is just across the street. The rooms are clean and the bathroom seems like was just recently upgraded. Nothinghams restaurant and bar is great place to have a meal too!",
    },
    {
      "author": "goldcanyongates",
      "rating": 5,
      "date": "May 2018",
      "tripType": "Traveled with friends

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      "traverse:reviewText": "We were in town for the Spartan Race and got literally the very last room in town. We stayed in this quirky little room they dubbed the “Snow Borders Cottage”. It’s an odd little rectangle that was never intend to be a room. Has only one outlet behind headboard, no fridge, no microwave and small windows placed high on wall. And guess what??? We LOVED it!!!!! We thought it was perfect for our needs and want to book it again next year!",
    },
    {
      "author": "Christina M",
      "rating": 4,
      "date": "May 2017",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Reserved 2 nights at Robinhood Resort. I did not realize how many buildings this resort had which was pretty cool. I thought it was just one building. It was centrally located, right at the beginning of "The Village" and across the street from the lake. The room we stayed in was quaint, just enough room for two people. The shower was a bit weird, it was a really long walk in shower where it could've been a tub instead. The bed was comfy nothing too fancy. The second night we upgraded to the spa suite. It had a spa tub and a fireplace so that was pretty romantic. We requested some more towels and the service was quick. The people who helped us at the front desk were great! Did not get the lady's name but she was awesome and speedy even giving me recommendations for bars to go to for nightlife! Jon who helped us the 2nd night was friendly and amazing as well! We went to go eat at the Nottingham Tavern the last night we stayed and they had a vast food selection. Our food was good and drinks were yummy. They even have live music some nights so you can sit outside and enjoy the weather and entertainment. I'd definitely stay here again maybe even get the bigger suite for a group thing. If you're not looking for anything super fancy and a place that is close to the action, i'd definitely recommend Robinhood Resort!",
    },
    {
      "author": "jen829",
      "rating": 3,
      "date": "May 2017",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We recently stayed at the Robinhood Resort for four nights. We checked in at about 8pm and had no problems, we got the room we reserved. The problems were with that room (mainly mechanical issues). We mentioned the numerous problems to the front desk the next day and were told maintenance would address them that day. Later in the day, the man from the front desk approached us and said he wasn't sure if maintenance could get to the issues that day and he offered us our choice of three different rooms. He provided keys and told us to check them out and decide if we'd like to move and which room we'd like for the remaining three days. We did choose to move rooms and found the replacement room in better (not perfect) condition. That being said, this hotel has been well loved and could use some repairs. The rooms were clean enough (some parts seemed cleaner than others; bathroom and sheets/towels were clean), but had been well used (broken electric outlet plates and in some cases the outlet itself, marks on walls, wiggly kitchen chairs). The bathroom towels and pillows were horrible (towels were very thin and scratchy, pillows were flat); the bed wasn't horrible, but wasn't the most comfortable either (bad plastic mattress cover for one). All staff encountered were friendly and tried to be accommodating. It was a place to rest at the end of a long day of outdoor activities and it fit the bill. If you're looking for luxury, keep looking.",
    },
    {
      "author": "Quiltingranny",
      "rating": 4,
      "date": "May 2016",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "I think I heard the rooms were remodeled recently. It was very clean and the bed was comfortable. The only criticism I can make, is if you go in the summer months, it can get warm. The rooms aren't air conditioned! They will give you a fan, if you request it. Because BigBear is really a winter resort for skiing, there isn't the thought for summer. I would go back again! Good parking.",
    },
    {
      "author": "Kevin W",
      "rating": 5,
      "date": "May 2016",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "My gf surprised me with a weekend get away concert and boat tour! It was awesome! The rooms were super clean, the bed was amazingly comfortable! The staff was super nice and informative. In fact we have already booked a room for the end of the month to go back! Great price great location too! I highly recommend the robinhood resort to any and everyone i know!",
    },
    {
      "author": "11moog-o",
      "rating": 4,
      "date": "May 2014",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Very nice staff. This is the best deal for a simple hotel in Big Bear that we've found. Great location right in downtown. You can walk to shops and restaurants. Nothing fancy, but always clean and friendly.",
    },
    {
      "author": "Jack O",
      "rating": 5,
      "date": "May 2014",
      "tripType": "Traveled solo

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      "traverse:reviewText": "For $59 in the off season on memorial day weekend you can't beat this place. Walking distance to the village and lake. Not crowded at all and very quiet. Stuff was good and nice views right from your room.",
    },
    {
      "author": "Crownfixer",
      "rating": 2,
      "date": "May 2013",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "I read the reviews on this place as far as staff and rooms. My experience was far from what I read. Room shower valves didn't work, it was either was cold water or hot. First night of a 2 night stay. A number of guys & girls were partying down below in the parking lot, several customers told the them people were trying to sleep (12:30) it just got louder when they turned on there music from there car. I called the front desk, no one answered. At check out, I spoke with day manager about these issues. He told me that the night manager was patrolling all night that night, BS, that group didn't stop till 3:30am or so. I also placed a call to the police that night, they didn't show either. No apologies from management, I'm sure people did have a great time here, but when the chips were down, management was disappointing at best. This was at the Pine Knot location, not the Lakeview.",
    },
    {
      "author": "charpackage",
      "rating": 5,
      "date": "May 2013",
      "tripType": "Traveled solo

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "I came down off the Pacific Crest Trail May 6, 2013 and stayed three nights in a double with a tub. Because I am a PCT hiker, the kind staff gave me a discount: $50/night. I met several different staff at the front desk and they were all very accommodating and personable with great senses of humor. They are very hiker-friendly. The beds were very comfortable and the room clean - a huge difference from the hostel one block away which charges $22 for a dorm bed and $40 for a private (towels extra and there is a line for the shower). The hostel is fine, but if you want some more privacy and quiet, stay at Robin Hood Resort. There is wifi. It is right on the main drag and across from the BBL post office and many local restaurants and shops. I would definitely come again.",
    },
    {
      "author": "Buffman51",
      "rating": 4,
      "date": "May 2012",
      "traverse:reviewText": "Very nice place to stay. Updated rooms and close to the village. Very affordable. I had room 34 with a view of the lake and a fireplace. The in house restaurant Nottingham has patio seating as well . Service was great.",
    },
    {
      "author": "Francine O",
      "rating": 5,
      "date": "March 2021",
      "traverse:reviewText": "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops . there is a restaurant on site as well. what keeps me coming back are the people who run this resort. they are kind, thoughtful and very helpful. I feel like they truly care about their guests. I had a medical emergency on my last visit. The front desk called the hospital to check on me. i am so grateful to have had this level of concern and humanity.",
    },
    {
      "author": "michael w",
      "rating": 1,
      "date": "March 2019",
      "tripType": "Traveled with family

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      "traverse:reviewText": "I have been going to Robinhood resort for years and have always enjoyed their clean and updated rooms. I spent 3 nights in room #6 in fem 2019 and was highly disappointed is the condition of the room. The wall heater was filthy, the flooring was peeling up in the entry way, the table was stained and dirty, the bathtub was stained, and the bathroom vanity was falling apart. On the the second day i put the maid service sign on the door . The window sills were also dirty. The maid made the beds but did not empty the two FULL trash cans or take my dirty towels left on the floors or replace the soap. I would have emptied the trash myself but the outside cans were already full.",
    },
    {
      "author": "Luan L",
      "rating": 4,
      "date": "March 2017",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "We stayed just one night, after attending a concert at The Cave. The check-in was quick and easy, hotel is located on the corner of the main road and the street into the village. They have done a lot of work to update the exterior, it looks great. Parking was easy. The hotel is pretty old, I stayed here about 25-30 years ago, but they have kept things in good shape. Room was not large, but had 1 queen & 1 double bed, desk, couple chairs, clean linens. No dresser but there is a spot to hang things. Microwave, small fridge, coffee maker all in working condition. Cord on the coffee maker was so short that I had to put the machine on the floor to plug it into the surge protector and operate it. Bathroom was clean, great shower, hot water worked. Easy to walk into the Village and enjoy shops, restaurants & concert. It is not a "5 star" resort, but perfect for a casual, no-frills stay in Big Bear.",
    },
    {
      "author": "Travel_Bug342",
      "rating": 4,
      "date": "March 2016",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "I was skeptical about staying here although we paid a little extra and stayed in a deluxe spa room which was newer and very nice. I would now definitely recommend this place since I now know what other places look like in Big Bear plus this is in a great location and has a restaurant.",
    },
    {
      "author": "Charles W",
      "rating": 4,
      "date": "March 2016",
      "tripType": "Traveled with family

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      "traverse:reviewText": "I took my 10 year old son for an overnight trip to Big Bear for snow and fishing. The The Robinhood is in an excellent location right next to the Village. The room was clean and the bed was comfortable. There was a flat screen TV, fridge, microwave and coffee maker. There was free WiFi and it worked well. We could see the lake from our front window. There is a patio with chairs and tables that would make a nice place to relax in the summer. We were in a Standard room #15 and it had an old feel to the construction and some of the furnishings. Overall, the Robinhood served our purpose well and my son and I enjoyed staying there.",
    },
    {
      "author": "robert_usc",
      "rating": 5,
      "date": "March 2014",
      "traverse:reviewText": "Walking distance to all restaurants. Myself and two sons. Great because they each had their own bed. Always hard to find hotels with 3 beds so this was perfect and under 100 dollars Writing this now so I can get up to two hundred characters or you won't accept my review",
    },
    {
      "author": "Anna R",
      "rating": 5,
      "date": "March 2014",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "My family has been going to Robin Hood resort for over 20 years. Robin Hood resort not only offers a variety of hotel accommodations from high end lake view suites to economy rooms and even cabin and condo rentals. These folks have it all. We go up at least twice a year minimum once in October to celebrate Oktobetfest and once in March to celebrate birthdays and ski. We usually stay at the main resort in October. The rooms are very roomy, many have fire places and some even come with hot tubs in the room! Peter is usually at the front desk and treats you like family. You can get DVDs to take back to your room or sit by the cozy fireplace in the lobby. Hot coffee, tea and cocoa are usually available during the fall and winter time. On the property is a great restaurant and bar Sherwood Forest The food is delicious and you get a discount if you're a guest at the property. The main resort is located at the heart of Big Bear village and is walking distance to all the great restaurants, movie theater and bars if you're into nightlife. Snow Summit and Bear Mountain area just a few miles away. They also offer cabin rentals and they don't skimp on location. We also stay at the chalet located at the base of snow summit. The cabin is three bedrooms two bathroom with indoor hot tub and laundry on site. You cannot beat the location. Keep in mind, the resort has been around a long time the rooms are cozy and maybe a little dated but for the value and great service it's quaint charm is priceless. My husband and I have written and published eleven hiking guides and have included them on our list of recommended places to stay while in Big Bear. You won't be disappointed.",
    },
    {
      "author": "Cindy M",
      "rating": 5,
      "date": "March 2012",
      "tripType": "Traveled with family

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      "traverse:reviewText": "Great place - great guest service, clean rooms for a great deal. Peter was fantastic. Will most certainly stay at the Robinhood from now on!",
    },
    {
      "author": "cqfp123",
      "rating": 4,
      "date": "March 2012",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Stayed for 2 nights on a ski trip. Unpretentious place, great value for money. Pros: Price ($146 for two nights), convenient location within walking distance of several shops and restaurants, spacious room, comfortable bed, room amenities (including coffee maker, fridge, microwave) friendly staff. Cons: Construction noise from the street, thermostat difficult to adjust.",
    },
    {
      "author": "Whit B",
      "rating": 4,
      "date": "March 2012",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "A trip was planned to Big Bear and our friends requested we find a room with a jucuzzi. We looked online and found the Robinhood. To check in we had to walk across the street and follow a series of check in signs. We were pleased to find that it is located just a short walk from the "Village" which has many shops and restaurants. The rooms are equipped with a gas fireplace that work quite well. I went to fill the ice bucket up and couldn't find the ice machine,, I called the office and they ask me to bring the bucket acrosss the street and they would fill it, they took the bucket to a restaurant on property and I got my ice. The room was equipped with two electric fan - lamp combos which work good to move the warm air around from the fireplace, only problem we had was we could not get the fan to work without the light being on which isn't good for sleeping. Room cost $204 for the night, we enjoyed our stay.",
    },
    {
      "author": "shondale f",
      "rating": 4,
      "date": "March 2010",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "This was our first time visiting Big Bear together for some midweek snowboarding. I wanted to have a nice romantic getaway but didnt want to go broke trying to do it. From online research I could see that there were lots of cabins with in-room hottubs to choose from. I chose Robinhood with my fingers crossed hoping that the online pics werent a trick. When we arrived at our room we found the room to be very clean, no wierd smells, and nicely decorated. We stayed in room #33. It has a gas fireplace, kitchenette, ac/heater, and best of all a two-person jacuzzi bathtub that actually fits two realistic-size adults (Im 6'4 and could extend my legs out). The bed was not very impressive because it was too hard for my wife and it must had a busted spring because there was this sinking spot in the middle of the mattress. It would have also been nice if the bed was lined up with the fireplace instead of being off-center to the left. The person on the left side of the bed gets to keep their feet warm while in bed but the person on the right side (me) had nothing. I couldnt find a single speck of dirt, hair, or trash in the room or bathroom. The shower and toilet was seperate from the sink/closet area-nice! The only problem you will have with the shower is there is a tiny amount of peeling paint and the shower head was kind of clogged. We recieved a 10% off coupon to eat at the Robinhood Restaraunt above the lobby. The food was fanatastic despite the price of about $20-$27 a plate. Order the chicken florentine; its delish! We were so impressed that we wanted to stay a second night but were worried about paying another $153 a night. So i called up the manager and asked if there was any way he could give us a discount for staying a second night-- told him we had AAA memeberships. He agreed and gave us the second night for only $109 and that was cheaper than with a AAA discount! Overall we were very impressed and I think in comparison to similar resorts this place had the most bang for the buck.",
    },
    {
      "author": "ParticularSFTraveler",
      "rating": 2,
      "date": "March 2007",
      "tripType": "Traveled on business

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      "traverse:reviewText": "I had read all of the reviews on the Robinhood resort here on TripAdvisor, so placed a call and booked a room! I was upsold to a "deluxe room" for the "discount rate of $125" per night. I was told the room was "very nice" and featured a fireplace and a hot tub. Unfortunately, the deluxe room wasn't so deluxe. The building was old, the carpet stained, the furnishings ugly and the paint peeling and cracking in the bathroom. I was astonished that this place got so many positive reviews, because my room did not qualify for top-quality lodging status. The room indeed had a hot tub - a big green plastic thing in the middle of the room, right next to the bed. The bathroom and kitchenette area are featureless. I was disappointed to find a small rug in the bathroom that had a dirty footprint on it and found some long dark hairs in the shower. The couch and dining chairs seem like they were purchased at a flea market. Dusty dried flowers hung above the bed. The wireless internet service worked well and the hotel is well situated, but there seem to be far better choices in Big Bear than this establishment. The hotel certainly does not cater to travelers who plan to dress up to go out or to business travelers: rooms do not have irons or ironing boards. When I called the desk to ask if an ironing board could be brought to my room, I was told I had to come to get it myself. They only had those small tabletop dorm room-style ironing boards. The irons were full of mineral deposits that left spots on our clothes. It's not the worst place to stay, but I certainly wouldn't return, and you'll probably get a room of similar quality at a local low-end chain hotel.",
    },
    {
      "author": "Robert H",
      "rating": 4,
      "date": "June 2022",
      "traverse:reviewText": "Nice, ideally located Hotel. Everything is in walking distance. Clean air, the smell of redwood and fir, the nice restaurants close by are the major attractions. Beds are ok, room small but convenient.",
    },
    {
      "author": "Heather R",
      "rating": 5,
      "date": "June 2020",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3..We stayed 1 night then decided to stay another... John gave us a little discount on second night. Close to shopping and restaurants. Will come back.",
    },
    {
      "author": "Peggy C",
      "rating": 4,
      "date": "June 2020",
      "traverse:reviewText": "This was my 3rd stay at this Hotel. We chose a suite on the second floor. I liked the large jacuzzi bathtub in the room. There also is a fireplace and a partial lake view. Know that you have to walk up a flight of stairs as there is no elevator. The staff is kind and friendly. John and Peter were the main characters. The location is perfect as it is on the corner of the Village where you walk to all restaurants and a little shopping. I would recommend you bring your own pillow and shower gel...and bath salts if you elect to have a jacuzzi tub. We payed $120 and that is a bargain during the week off season.",
    },
    {
      "author": "Kl h",
      "rating": 2,
      "date": "June 2019",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Location was great. But the room was dirty. Thick dust on the vent which has triggered my allergies when I turned on the air conditioner. We found many insects in the room too. A little noisy that you can hear people talking next door.",
    },
    {
      "author": "Wade S",
      "rating": 4,
      "date": "June 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Great location and the staff is top notch. Conveniently located near the water and downtown Big Bear Lake we always stay here. The restaurant and bar are nice and the accommodations are similar to many other local motels.",
    },
    {
      "author": "BigManHungry",
      "rating": 4,
      "date": "June 2018",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Big Bear Lake is just one of the most beautiful places in CA for a short escape from the cities. And this resort might be one of the best places to stay there! Right next to the city center. Everything within walking distances. Clean, reasonable prices, friendly staff. Just a perfect place to be!",
    },
    {
      "author": "John D",
      "rating": 5,
      "date": "June 2018",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We stayed in the Robin Hood Resort,from 6-21-18 to 6-22-18 the gentleman at front desk was awesome he went out of our way for us made extra room to accommodate my family and I, the motel is exceptionally clean very well kept up,inside and out. plenty of towels,soap, toilet paper, shampoo, a toaster, coffee maker. A very beautiful place.. I GIVE IT 10 STARS AA+ RATING THANK YOU ROBIN HOOD RESORT FOR THE AWESOME Experience John Delinsky johndelinsky64@gmail.com",
    },
    {
      "author": "Larry K",
      "rating": 5,
      "date": "June 2018",
      "tripType": "Traveled on business

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      "traverse:reviewText": "We scheduled a weekend meeting there in June 18 and were absolutely thrilled with their service. The location being rignt in the heart of town made the other activiiies in the area much more accessible We plan to return again next year",
    },
    {
      "author": "evelyn47hampton",
      "rating": 4,
      "date": "June 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Went to Big Bear for my husband's birthday. Robinhood Inn was recommended by friends. Lovely property with the pine trees and great access to the main through fair. Check in staff quite pleasant and very helpful with finding specific stores and restaurants. My accommodations were comfortable. Upholstered chairs in the room would have been better and a pillow top for the mattress, but overall it was a pleasant stay. We'll definitely come back.",
    },
    {
      "author": "carrieluhu",
      "rating": 5,
      "date": "June 2018",
      "tripType": "Traveled with friends

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      "traverse:reviewText": "I stay here every time. They always remember me and give me the best room for the price. The smaller wing (formerly Wishing Well Motel) has been revamped to make it even more comfortable. You can't beat the location - walk to the lake, restaurants/bars, bowling, everything! Short drive to Snow Summer or Bear Mountain.",
    },
    {
      "author": "HawaiiCurt",
      "rating": 3,
      "date": "June 2018",
      "tripType": "Traveled with family

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      "traverse:reviewText": "The first room we were given was old and really dirty. Blood on the walls in the bathroom. The wall above the bed headboard was stained with dirt. We asked to be moved and the manager apologized and moved us to a larger much cleaner room. He was surprised by our complaint. Surprisingly we had to pay another $20 a night for the cleaner room as we know it was bigger with a tub which we didn’t want. We had booked ta room 3 months ahead. The new room was nice but each room has a jacuzzi. When the people upstairs used their tubs 3 times during the night it was so noisy we had to use earplugs to try to sleep. The waterline noise for filling the tubs is SUPER LOUD. Also the deck we shared with the room next to us had torn carpet, full ash trays and half finished beer bottles. The restaurant and music was really good for happy hour and dinner. Very nice servers and a lot of fun. Unfortunately there aren’t many choices in Big Bear of nicer hotels. This place would be much nicer with more attention to detail and a higher standard of clean and maintenance.",
    },
    {
      "author": "RodnDawnKeller2013",
      "rating": 5,
      "date": "June 2016",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "We absolutely loved this resort. With friendly staff, great atmosphere & a very nice room with a jacuzzi (room #33) we couldn't of asked for a better place. We had a great little get-a-way. Highly recommend.",
    },
    {
      "author": "Kaye P",
      "rating": 4,
      "date": "June 2016",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Spent 4 days last weekend for the Corvette's West Big Bear Bash The room was in front of patio but not too much noise. The only downfall was no air conditioner and it was a really hot weekend. Nottingham's makes the best patty melt and the food and service great. Peter helped us so much with everything. Thank you "Save the Wave". See you next year.",
    },
    {
      "author": "Fritz I",
      "rating": 5,
      "date": "June 2016",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We had a large celebration for high graduation, about 20 persons. What a spectacular setting. Cool breezes, sunshine, fabulous food. Very reasonable. Can't beat it. Upstairs in the saloon is our favorite place for a beer and great food. What a great atmosphere! Reasonable especially weekdays and Sunday's.",
    },
    {
      "author": "Peggy C",
      "rating": 4,
      "date": "June 2016",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "This is my second visit. I stayed in room 48. I recommend it as it has a partial lake view. A jacuzzi tub , fireplace and large bathroom. It is one of the pricier rooms. Peter is a delightful Manager and helpful as well. The location is perfect for walking into the little town to restaurants and shops. It is beautiful in the summer. Love the relaxed atmosphere,",
    },
    {
      "author": "lvziggy 🚲",
      "rating": 4,
      "date": "June 2016",
      "tripType": "Traveled with family

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      "traverse:reviewText": "We stayed at the Robinhood Resort for 3 nights so I could participate in the Big Bear Triathlon. Not only was the location perfect for the triathlon, the location is right in the Village so it was easy to walk to all the shops and restaurants. The room itself was average, a bit outdated, but it was clean and fairly roomy. Our room was in the Wishing Well building which is an older building but is set back from Big Bear Blvd. but was right along Pine Knot Blvd. so you could hear the traffic and people from the street. But it quieted down at night. My only complaint is the wi-fi never worked in our room",
    },
    {
      "author": "Maziar B",
      "rating": 4,
      "date": "June 2016",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "We stayed there for 1 night and everything was in great shape. Clean and well equipped room. Room has everything you need to stay for couple of nights. It's not a fancy hotel but for the price it's the best choice,",
    },
    {
      "author": "AZoldie",
      "rating": 4,
      "date": "June 2016",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We planned this stay with relevance to Trip Adviser. Resort was nice, reasonably priced and close to restaurants. Small but clean and comfortable room. We just stayed the one nice. Chose not have dinner there after finding and walking to an actual Brewery where we had a couple beers and nice meal.",
    },
    {
      "author": "Ray D",
      "rating": 1,
      "date": "June 2016",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Beds were extremely hard and when we tried to take a bath no hot water. On top of this management was very rude and condescending. I guess it was a joke on us when we were told we would be getting an upgraded room. We are not laughing. This is absolutely the worst room in our three months of traveling the US",
    },
    {
      "author": "aloha2uCalifornia",
      "rating": 4,
      "date": "June 2015",
      "tripType": "Traveled with family

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      "traverse:reviewText": "In BB for a family wedding. Chose the Robinhood Resort for the price, to be honest. Arrived around noon, asked for an early check in due to the afternoon wedding. The first man at the desk (didn't catch his name) wasn't too friendly or helpful. Seemed a bit perturbed we asked for early check in. Even though, he said come back in an hour and we will see what we can do. Walked around village, super plus here, the motel is located right on the village main street. Great shops, restaurants, etc. Nice place to kill an hour. Just south of the motel is the lake itself, nice quick walk to the marina. Returned closer to 1:30 (check in time is 3:00). Several guests at this point checking in. Received keys (yes keys, not cards) to a room in the older building, (signs in the parking lot referred to it as the Wishing Well Motel.) Clean, updated room with 2 large beds. While the shower was older, it was very clean. The newer part of the motel seemed to be reserved for guests with pets. Lots of well behaved pets around, even welcomed on the restaurant patio. I am a dog lover, so I thought this was great. Remember I mentioned this motel is right on the Village main street? That is the downside for sleeping at night. Our room windows faced the main street. It was a must to have the windows open as it was a very warm day. No AC so windows needed to stay open. It was VERY loud. Could not sleep. A liquor store is across the street as well as a brewery. Skateboarders, partying people. Even a kid screaming in the middle of the night. All coming from the street. If you need your sleep, request a room away from the street. Beds were comfortable. Nice large TV. I think there was a small fridge in the room. Coffee and Danishes, juice in the lobby in the morning. We ate at the restaurant twice. Good quality food, great service. Crystal our server was outstanding. Handled a large group of 18 for breakfast with ease. The tavern patio was comfortable and welcoming. We also had the occasion to deal with a different man on the front desk. His name was John. John was always very helpful and went out of his way. I would stay here again, but request a room away from the street.",
    },
    {
      "author": "Julie H",
      "rating": 2,
      "date": "June 2014",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "You book thinking your getting a room in the robinhood inn but no they put you in the not nice wishing well. It's super run down. The comforters are from the 80's with blue and pink. The curtains were even pink like my girl had I. Her baby room 25 years ago. They are so faded and dirty. I felt like I was staying at a cheap motel in a grandmas house. The toilet was sea foam great and there was no tub. I thought I was getting a frig and microwave but no frig. The carpet left my socks black. The light didn't work and there was no air cond. and it was 90 outside. The man was super nice at the desk but for 65 I thought it should have been nicer. For gosh sakes go but new comforters at Walmart for 50 bucks and redo the bathrooms. I bet the tile was from the 60's.",
    },
    {
      "author": "Patrice",
      "rating": 5,
      "date": "June 2014",
      "tripType": "Traveled with family

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      "traverse:reviewText": "My family and I stayed at Robinhood Resort for our marriage retreat and I am thoroughly impressed. We called and spoke with the front office in the early morning hours to request for a room change. Though they were unable to accommodate us at such an early hour, I was completely surprised that first thing that morning, Mr. Peter from front office (not the person we previously spoke with), approached my husband and I and offered a room change that fit exactly what we requested. The resort has a rustic appeal featuring all the modern amenities you would expect. The location is superb, right at the entrance of "The Village" and directly across one of the main entrances to the lake. I have no doubt every time we return, we WILL stay at the Robinhood resort.",
    },
    {
      "author": "env300",
      "rating": 2,
      "date": "June 2013",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "I have no idea how the "Resort" title originated. Creative marketing maybe. And for the rates charged, it appears that Robin Hood is still alive and kicking. This place is really just a motel - plain & simple, and one desperately in need of a face lift. The rooms have ill fitting venetian blinds that allow a passerby to peek into the room, paper thin walls that let you hear the next door occupant coughing and a mishmash of odd & sod fittings that only just make the basic grade of a motel. It is well located though - on the main drag / main road. This is however a two edged sword, as traffic noise now competes with the next door coughing. The bathroom is tiny, A fat belly person would not fit into the shower cubicle, which is barely bigger than a standard cupboard. All in all - A 2 star motel with 4 star room rates. A last "resort" perhaps.",
    },
    {
      "author": "CS-Solihull",
      "rating": 3,
      "date": "June 2013",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "We decided to spend a night at Big Bear Lake as it was a while away from Palm Dessert where we were staying for two weeks. We really only needed to have somewhere to sleep so were not too fussy. The rooms were clean but very dreary and unwelcoming so I was glad we only were staying one night. The bathroom was again clean and had everything you needed but not very 'high spec'. The best feature was its great location and close to a lovely little restaurant 'Peppercorn Grille'",
    },
    {
      "author": "Doxiefan000",
      "rating": 5,
      "date": "June 2011",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Went up to Big Bear for the Jazz festival and stayed at the Sherwood Forest building of the Robinhood Resort. The front desk staff was super friendly and helpful, and the room was immaculate. Not only did it have a small kitchen area, but a fireplace, sofa, very comfortable bed, and.... the coolest jacuzzi tub ever in the middle of the room! Great experience, right across the street from the jazz festival, right in the middle of town. Loved it and will definitely be back.",
    },
    {
      "author": "intellibunny",
      "rating": 5,
      "date": "June 2008",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We have stayed here three times already and it is our favorite place for a quick Big Bear getaway from the summer heat of Southern Nevada where we live. Best of all, they have some rooms that are DOG friendly, so we are able to bring our pooch! Staff is very accomodating and the inn is in a GREAT location, close to shops, restaurants and a little park near the water for doggie's duty walks!",
    },
    {
      "author": "wzarjr",
      "rating": 5,
      "date": "June 2007",
      "tripType": "Traveled solo

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Simply Outstanding!!!!! The rooms are clean and well kept. The staff was very helpful and friendly. Nottinghams was also wonderful. Very good food, and service. I would recommend the Robinhood to anyone. Thank you.......",
    },
    {
      "author": "BJake L",
      "rating": 3,
      "date": "July 2023",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day. There was also a biker gang that was partying in the parking lot all night and the staff did nothing about it. If you’re looking for a quiet getaway this is not the place to go.",
    },
    {
      "author": "Jesus4me99",
      "rating": 1,
      "date": "July 2020",
      "traverse:reviewText": "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\. The pipes made a sound like a train every time the toilets flushed, ok I get it...old pipes, however, the neighbors kept going to the bathroom every 10 mins. I called front office to ask for a room change, I was told that any room would have that sound and they cannot prevent our neighbors from going to the restroom. 2\. No air conditioning, only a fan and a window- which would have been fine if the downstairs neighbors weren't smoking pot and playing music like they were at a greatful dead concert!! Another call to the front office, response was they can do what they want and since it is only 10:30 we cannot stop the music until 11:00pm. Still no offer to change rooms, even at my suggestion!!! 3\. 11:30- party still raging downstairs, call front office...sad it will be taken care of! 4\. 12:30- packed up, we are done, go to turn in keys, front office says...well I can probably find you another room, are you sure you don't want to stay!!! NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!",
    },
    {
      "author": "Michelle C",
      "rating": 4,
      "date": "July 2020",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations. We were pleasantly surprised that Rooms are at least partially updated. Room was spacious enough for 2 adults and small baby. Beds were comfy for sleeping with newer comforters. Shower had good pressure. Bathroom had updated vanity and toilet. Room did not have AC, but did have ceiling fan for daytime summer comfort. (Heater looked scary and probably original to the building.). Room cooled down at night as July night temps dropped to the 40’s. Location was walking distance from lake and the Village. Restaurant patio was only apparent resort feature that was open.",
    },
    {
      "author": "mbacon0227",
      "rating": 1,
      "date": "July 2020",
      "traverse:reviewText": "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room. No comfort chairs. The room was not completed to meet ADA standards. The toilet was a small standard toilet, not ADA. The area for hanging clothes was so high you needed a ladder. The grab rails functioned as towel racks. Pillows: bring your own. If you want to read in bed, bring your own lamp. There are 2 overhead fan/lamps. There was a huge stain on the cement in front of our room. Something spilled and was not cleaned up. PROS: Ample parking. Park in front of the room, so it's just a few steps to the room. Walking distance to lake and to Village. The "motel" should have paid us to stay there. Very disappointed.",
    },
    {
      "author": "nattofeet",
      "rating": 3,
      "date": "July 2018",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Got a great deal on the room thru a travel site but the joke was on me... room was tiny and was very cramped... overall an old motel with a great restaurant next door... they laughed when I asked where the AC was.",
    },
    {
      "author": "happytravels654",
      "rating": 4,
      "date": "July 2018",
      "tripType": "Traveled with family

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      "traverse:reviewText": "We loved the customer service, the cleanliness of the room, the location and the restaurant. Other than the bathrooms, which have been updated, the rooms could use a llittle update. The management was very responsive to needs!",
    },
    {
      "author": "Donna B",
      "rating": 4,
      "date": "July 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "The hotel is close to everything, furnishings are very nice and the little kitchenette are set up so you could stay for a week. There are dishes, a large coffee maker, fridge and silverware. Shower head needs to be changed, but we dealt with it, and the spa bath tub is in the bedroom so we did not use it. We will stay here again, we had a great time. The bar and restaurant are fun and the food is good. Everyone is very nice.",
    },
    {
      "author": "Raymiche D",
      "rating": 4,
      "date": "July 2017",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Easy to find, centrally located, 2 minutes walk to the main street, lots of pubs, restaurants and gift shops, 2 minutes walk to the lake. Air-con wasn't working in our first room - it does get hot in July! reception were very helpful and we were offered a lovely room for our 2 night stay, small kitchenette really useful, good size bathroom and dressing room, TV, fireplace and sofa. Pleasant stay, we would stay again, very clean and organised resort. Big Bear is very friendly, really nice locals, glad we visited.",
    },
    {
      "author": "82frankie",
      "rating": 4,
      "date": "July 2016",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "This hotel is really two separate hotels across the street from each other. Some of our group stayed across the street for 99, while we paid over 160 for our room in Sherwood Forest. Now.... While our rooms were renovated, larger & had A/C... The skylight also had huge cobwebs. Not sure it was worth the money for the upgraded room. I'll likely stay for 99 in non-renovated room next time. Location is great! Walking distance to shopping, restaurants & Bear Lake. We did a paddle boat cruise of the lake, highly recommend.",
    },
    {
      "author": "Daynica K",
      "rating": 4,
      "date": "July 2016",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Good price for a comfortable room. We really liked this place because we have never been before and it was close to the Village for shopping and the marina for a quick boat ride. The front desk was very kind and helpful. There is a nice restaurant right there that had good food. It is a busy little area so it isn't the quietest but with a little tv and fan for background noise it was fine and I'm a light sleeper.",
    },
    {
      "author": "Gwen D",
      "rating": 2,
      "date": "July 2016",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We stayed here with our kids for two nights. The room rate ranged from $189-149 for two queen room. The room was ok, the carpet was dirty, the couch in the room was disgusting, stained, ripped, and the bed inside was completely broken. They had a bunched pillows under the cushions to keep it from sinking. The skylight must have been leaking for a while, there was water damage and the ceiling was hanging. The skylight had so many cobwebs inside, my daughter was afraid spiders would fall on her head. The baseboards had been removed in all the areas and never replaced or painted. The bed was hard and was like sleeping on a rock. The location of this hotel is great, and the view was lovely, but other than that. We will never stay there again.",
    },
    {
      "author": "Kathy L",
      "rating": 2,
      "date": "July 2016",
      "tripType": "Traveled with family

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      "traverse:reviewText": "I am rating this visit as poor because the location was right in the middle of a noisy street; cars, motorcycles, fire trucks, etc, as well as people right outside our window talking and yelling. The room was adequate enough, although very dated. The towels were worn, shower was not great. It was warm outside and we needed to have the windows open for some cool air. I asked for an additional fan, which they provided. We were not able to get internet service in our room the 2 days we were there. I called 3-4 times and they said they were working on it, when we left the man at the desk said it was a problem of their carrier. If you are looking for a quiet peaceful place, this is not it.",
    },
    {
      "author": "Kim E",
      "rating": 4,
      "date": "July 2016",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "My fiancé and I took a last minute trip to Big Bear Lake Fourth of July weekend for a one night stay. There were limited options for a place to stay. We paid a small $90 for the room which overlooked the courtyard down to the quaint outdoor restaurant which we had both lunch and dinner at. We stayed in unit 20. Pros: The location of the resort was the best. Within walking distance of many outdoor shops, restaurants and activities like biking, hiking, boating and kayaking. The room was nestled in a shaded area which helped considering it was summer and somewhat hot. The showers water pressure was amazing. Small fridge and coffee in room. Loved the screened in sliding glass door with chairs out front which overlooked the courtyard. Ceiling fan. Cons: No air conditioning. The bed was extremely uncomfortable. Linens and towels were old and dingy. Towels had a weird smell to them. After walking around barefoot in the room post shower the bottom of my feet were visibly dirty. Floor was all carpet so unsure why that would have happened. Overall the experience was wonderful. Big bear lake was amazing. We took scenic drives and walks, went kayaking and hiking.",
    },
    {
      "author": "Jim C",
      "rating": 5,
      "date": "July 2015",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "My wife and I visited Big Bear Lake about 3 weeks ago for the first time, for a nice romantic get away. We were treated as if we were regular customers and the staff went out of their way to treat us well, not even knowing this was our first time there. We had a problem with the first room we got and came down to ask the front desk if they had another room available. They said of course and immediately moved us to a better room. Vaughyn in particular was absolutely terrific! We will be back to Big Bear in the near future and will definitely stay here again. Nottingham's Tavern had excellent food and staff there was awesome too!! Thanks for a GREAT time!!",
    },
    {
      "author": "babya71",
      "rating": 3,
      "date": "July 2015",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "we stayed here because it is right in downtown and we didnt have to drive . We always wanted to stay here, because of that reason, and the property looked nice, so we checked in which was no problem, we got a standard room with a queen bed, and it had a little loveseat couch, room was decorated nice, nothing to complain about there, the outside of the rooms had patio chairs with umbrellas, so you can sit outside and they have a gas bbq grill , if that strikes your fancy, resort overall was quiet, no problems at night, EXCEPT, when we were beat up, tired from hitting the bars, we get ready to lay down and what do i see on the bed? a bug, bed bug that is, so i raced to the bathroom to get something to kill it and flushed it, i immediately told my husband to strip to nothing and throw all the covers off the bed, and then here comes another one. killed that one, and then one more, but that one got away. my husband was about to go to another hotel, but it was late and we were tired, and the hotel was packed, so we slept horribly because we were worried all night . and i had found out from a guest in another room that stays there quite a bit, that these rooms used to be not so good before they did their (remodel) maybe they should do the pillows and mattress before the paint. so not really sure if we would stay again.",
    },
    {
      "author": "AnnaDawes",
      "rating": 5,
      "date": "July 2014",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "This was our third stay at the Robinhood and we weren't disappointed. We had a bigger and better room this time than we have before and loved it! There was a spa bath in the corner of our room! It's in the perfect location for everything you need in the area. We paid a very reasonable price and would definitely stay here again.",
    },
    {
      "author": "Christine S",
      "rating": 4,
      "date": "July 2014",
      "tripType": "Traveled with family

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      "traverse:reviewText": "The management and employees were very nice and accommodating! Great location! The only thing that they could improve would be their pillows. Bring your own! But I will definitely stay again. Awesome hotel!",
    },
    {
      "author": "199christinai",
      "rating": 4,
      "date": "July 2014",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "I stayed in the Wishing Well section and I thought it was perfectly fine. Very clean, quiet with a fridge and coffee maker. It is a bit outdated, but the rate for the location is very reasonable. The front desk person, John was very friendly and let us pick from several rooms. Would stay there again for sure.",
    },
    {
      "author": "Tinytweety",
      "rating": 5,
      "date": "July 2013",
      "traverse:reviewText": "The place is great and pet friendly too. I have family living there but choose to stay at Robin Hood every time as we love the restaurant also. With a great menu and reasonable prices and entertainment some nights .",
    },
    {
      "author": "Dan0022",
      "rating": 1,
      "date": "July 2013",
      "tripType": "Traveled with family

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      "traverse:reviewText": "we had a very bad experience, it's a cheap low budget motel with high rates!! our room smelled like cheap air freshener, the bathroom very small. the room very small. the carpet in the hallway was dirty. we tried to get an upgrade to a bigger room (paying the difference) and they didn't help us. we had booked at expedia and it was already payed but we where willing to lose our money, we had to stay there cause we didn't find room in any other nearby hotel. I don't recommend it at all. and beware if you get a room in the "wishing well" , it's very bad! It has a good location if you want to walk around the village.",
    },
    {
      "author": "VacationJunkie001",
      "rating": 3,
      "date": "July 2013",
      "tripType": "Traveled with family

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      "traverse:reviewText": "We needed a place to stay while doing work on a family member's cabin. The location is right in the heart of town. We stayed in room 61, in the older - farther away part of the hotel. Believe it or not this was one of the quieter rooms and had tile in the bathroom. Carpet was newer and room was clean. There was a fan in the room, but no air conditioning. I would stay in this room again, because this was a good deal for the money. Right across the street from our room was a very good Mexican Restaurant and several breakfast places. Chad's which is a large bar is close by as well as other places to listen to bands. Parking is right outside your room. Here is what to be aware of... our room would not be in my usual taste (décor) but so what. Rooms by the hotel restaurant courtyard are where the parties are (all night). Can be warm in the rooms if you can't open a window due to noise. Carpet in the bathroom in some of the rooms is not something I would want to be around. P.S. there is a lot to do in Big Bear in the summer - horse back riding, canoes on the lake, hiking, bicycling, ice skating, bowling, theater, movies, zip lining and just relaxing.",
    },
    {
      "author": "John G",
      "rating": 5,
      "date": "July 2012",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "We booked on line through Expedia for a Sunday-Monday and chose the best price available for 2 adults which was for a standard room. It was clean although a bit small and had no A/C (it was 85 degrees outside) so we asked for an upgrade with A/C the second night. The manager said he had another room at no extra charge and we were surprised to find it was a suite with an in-room spa and all of the ammenities of the best rooms. We will definately return to the Robinhood Resort and book another room in the Sherwood Forest section of the resort on the next trip. The resort tries very hard to please it's guests and it makes all of the difference. It is in the Village core shopping area which made it easy to walk to all of the shops and restaurants, although the on site restaurant was perfect for us.",
    },
    {
      "author": "Rico517",
      "rating": 5,
      "date": "July 2012",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "We decided at the last moment to go to Big Bear for a change in atmosphere & was it ever... a 2 hour plus drive that was peaceful lead us into a busy weekend for Big Bear. (Mudder Run on tail end of 4th July weekend) Needless to say, rooms were scarce prices a bit higher than normal with a small town packed with people. We walked all over the downtown area looking at all the shops, finding a very homey type atmosphere. When we went to check in, our room was ready and it was very nice. We got the superior spa room and it was surprisingly large. Some times things are not as advertised, but the room was excellent. Fireplace in one corner & the spa tub on the other side. we had a wonderful time, an excellent getaway.",
    },
    {
      "author": "RDAn2003",
      "rating": 5,
      "date": "July 2011",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "This a great place to stay in Big Bear, you can park your car and walk to all the stores and dining in the Village. But we found that Robinhood Resort has the best restaurant in the whole Village. Not only do they have the best food, but also the best prices. Great bar upstairs (Natti Bar) with a chill vibe and a place to throw pucks.",
    },
    {
      "author": "deniselonn",
      "rating": 5,
      "date": "July 2011",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "This is the place to stay for a great location to see Big Bear. It's right in the village, perfect for the restaurants and shopping. Across the boulevard is the marina with boat rides, and rentals. We stayed in the older building, the Wishing Well Motel, which is just what we wanted. Old fashioned, quaint, and a BARGAIN. There are a variety of types of rooms to choose from. We couldn't pick up the wit-fi in the room, but instead enjoyed the resort lobby, lodge style with cozy chairs, sofas, fireplace and piano. Nottingham Restaurant was good, outside patio dining, and a 10% off coupon for resort guests.",
    },
    {
      "author": "ECCollins",
      "rating": 4,
      "date": "July 2011",
      "tripType": "Traveled with family

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      "traverse:reviewText": "We originally booked for Friday and Saturday night so we could participate in the 29th Annual Big Bear Bash. We ended up coming up Thursday and arrived at midnight. The room reserved was open and the clerk was ever so kind as to watch for us and direct us to our room. Our room was very clean, comfortable, and delux status. This resort is walking distance from the lake, restaurants, parks, and quaint shops in "the village" and the view from our room was spectacular. I look forward to next year's car show.",
    },
    {
      "author": "gordo045",
      "rating": 1,
      "date": "July 2011",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "The fraud to this hotel is the pictures are of the front hotel; which from the exterior, looks new and nice. If you decided to stay here, ensure its the new hotel. Don't get suckered into being put into the rear crack motel. I stayed only for one night. It was small, no closet, no AC, old school wall heater, very old bathroom, 19"CRT tv on a leaning stand, and old carpet that coveres a floor that has broken spots in the subfloor. (no joke, two really bad spots you trip over). Due to the age of the place, you hear everything going on. When spoke to the front desk cleark about it, he went from being very nice to basically telling us to leave if we didn't like it. So we did.",
    },
    {
      "author": "lovetotravelAltaLoma",
      "rating": 5,
      "date": "July 2010",
      "tripType": "Traveled with family

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      "traverse:reviewText": "The Robinhood Resort in Big Bear, CA is the only place my husband and I stay when in Big Bear. The staff is professional but warm - they have always made us feel at home. My husband and I tend to get to the lake early in the day to get some hiking and shopping in. We have never been told "check in is at 3pm". Instead, if our room is not ready, they put it on the priority list and we generally can get the room within the hour. The rooms are always clean and the amenities such as microwave, refrigerator, and in room coffee are added conveniences. The location is perfect - right at the bottom of the village with great views of the lake from many of the rooms. This past 4th of July, we treated the famliy (including our 6 grandchildren) to a weekend in Big Bear. Of course, we stayed at the Robinhood Resort. We had a wonderful time - the rooms were spacious and the kids really enjoyed the spa tubs. We were able to view the fireworks show from our balcony and it was spectacular. We recommend the Robinhood Resort as the best place to stay in any of the mountain communities!",
    },
    {
      "author": "craftymomof3",
      "rating": 5,
      "date": "July 2010",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We booked our stay in Robinhood Resort two weeks early. We were expecting a claustrophobic room that can accomodate 5 people (2 adults, 3 kids) with the usual TV, coffeemaker, ice bucket and complimentary bath stuff, but we were pleasantly surprised when we got there. We had a spacious room with 3 queen beds and a large sofa, a kitchen equipped with a small fridge, microwave, toaster, coffemaker, cutlery,glassware and a large, clean bathroom. Aside from the room being nice, the location is perfect - it's walking distance to The Village, convenience store,and of course, Nottinghams Restaurant is right beside it. The second floor is absolutely the best place to watch the fireworks! We definitely enjoyed our stay and will be a repeat customer!",
    },
    {
      "author": "chimera22",
      "rating": 4,
      "date": "July 2007",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "My husband, five year old son and I stayed here for three nights. It is really in a great location. You can walk to the village and it's little shops and restaurants and across the street is the marina. The room was large. It is not luxurious but it is also not that expensive. Our room did not have a/c but it did have celing fans and that was fine even in the 90+ heat. The room was clean but the carpet needs to be replaced or at least cleaned. There is free wi/fi. The spa was open but you had to request the key. We found the management friendly and helpful. We were not overwhelmingly impressed by the restaurant. My son had a ball fishing from the bank by the marina. He caught lots of decent size fish. We especially liked our meal at Jasper's barbecue restaurant. My husband is from the south and they had great sweet tea! I would also recommend the Moonridge Animal Park.",
    },
    {
      "author": "Eric W",
      "rating": 5,
      "date": "January 2024",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We had a great overnight stay at the Robinhood Resort. We stayed in number 22 which is a 2nd story studio. It slept 5 of us, 1 on the couch, 4 in 2 queen beds. The kitchen was well stocked, the bathroom was split shower and sink and made it convenient for multiple guests. It has a fireplace which worked well and gave a great ambiance. Dining table for 4. It is conveniently located to “the village” with shopping, restaurants, and night life within 2 blocks. We will gladly return to Robinhood Resort in the future!",
    },
    {
      "author": "H2ocamping",
      "rating": 3,
      "date": "January 2019",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Good things: Fantastic Location as the other review stated, walking to all food places and shops, plenty of parking at the hotel, if your going snow skiing drive up super early or catch a shuttle. the folks that we had contact with at the hotel where very friendly. The things that make you think about staying somewhere else. the hotel could use some very needed upgrades. such as a Bigger, did i mention bigger water heater, two days in a row no hot water, yes it starts to warm up as everyone has either gone for the day or checked out. the closet if your wanting to use it bring your own hangers, there was not one in the closet. if your a light sleeper bring ear plugs, very noisy, to the point you can hear what people are saying in the next room. no joke. If you need a dark room to sleep, bring eye covers. The mattress, bed coverings, and the pillows need to be replace.... I had to save the best for last. If your over 5"9' tall (i'm 6"2') bring knee pads if your going to shower ( also if you have warm water) the shower head hangs about mid chest. as i stated before the hotel has a Fantastic location, but be wear your getting an old California hotel. the Wifi worked as it should the whole time we were there.",
    },
    {
      "author": "Tamara F",
      "rating": 4,
      "date": "January 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Close to restaurants, shopping & pubs! All w/in walking distance! Friendly staff, very accomodating & informative on Big Bears places to visit, things to do & best places to eat! Ill gladly stay whenever im in Big Bear!",
    },
    {
      "author": "Stephanie B",
      "rating": 3,
      "date": "January 2018",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops. In the summer, it would be absolutely perfect if you wanted to walk to the lake and rent a boat – it is right across the street from the marina. The rooms are fine, clean and the heater worked very well. The products in the bathroom are not great – they don’t have conditioner (only a conditioning shampoo, and we all know how well those work) and the lotion smells like baby wipes. This hotel was great for our one night stay in which we were barely in the room, and the price is right. I would stay again for another short trip.",
    },
    {
      "author": "cpullumkiki",
      "rating": 5,
      "date": "January 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Location is perfect to steps away from downtown shops and restaurants. You can take the trolley to the local ski resorts for $5.00 for the weekend which is located walking distance from hotel of 1-2 minutes. Parking is free and I parked right outside the front of my room which was upstairs. check in is fast and friendly staff! The room gives you a cabin feel and very clean! I had a fireplace, Jacuzzi, couch, table/ chairs, shower. The only complaint was the light from outside coming through the blinds at night! Way to bright even with the blinds closed. There is a restaurant on the property and the view of the lake is right across the street. I did see a continental breakfast of muffins/Danish/ OJ/ coffee. The hotel is in walking distance of Jack In The box so we went there! I highly recommend staying here and I was shocked about how quiet it was there. You can here the pipes when the shower is going but not to bad! I will be back!",
    },
    {
      "author": "Lisa P",
      "rating": 2,
      "date": "January 2018",
      "tripType": "Traveled with family

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      "traverse:reviewText": "We stayed here on a Saturday night in January. The location is great - walking distance to everything in the village. At first glance the room seemed okay. However, the door didn't have a good seal, so the road noise from the two adjacent streets was loud all night. We probably could have handled that had the beds been comfortable. They were very hard and unyielding and coupled with flat pillows, we slept terribly. Our 90 lb. daughter knelt on the couch and nearly fell through to the floor. We couldn't sit in the chairs around the table because they were rickety and loud. The one redeeming thing about our room was the fireplace. Although it made some noise, it was much quieter than the room furnace fan. For $208, we at least expected some sleep. We won't be back.",
    },
    {
      "author": "PJ W",
      "rating": 4,
      "date": "January 2017",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Quaint little resort nestled in Big Bear Lake. Loved the fireplace in the room. The location was everything...walking distance to shops and restaurants. The check-in lobby has lots of "do not touch" signs (fireplace, piano), which wasn't the best initial impression. But overall cute and definitely worth checking out!",
    },
    {
      "author": "Fernando G",
      "rating": 4,
      "date": "January 2017",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "It's a place to rest! Quiet, comfort and with a great price. It serves better than what you pay for! Great accommodation, good shower, clean and smell very well. Parking was being cleaned when we arrived and all looks great!",
    },
    {
      "author": "Clinep83",
      "rating": 5,
      "date": "January 2017",
      "tripType": "Traveled with friends

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      "traverse:reviewText": "Robinhood is fantastic! Very clean and comfortable rooms, great customer service, and within walking distance to all the restaurants in the Village. PLUS a very quick drive to the mountain for some excellent skiing & riding. I will definitely stay at Robinhood again!",
    },
    {
      "author": "Christy J",
      "rating": 5,
      "date": "January 2017",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "I cannot say enough good things about this place. My fiance and I were heading up to Big Bear as a belated Christmas present, and our original reservation at another hotel was canceled due to weather so we had to make a last minute reservation here. Not only did they find us a great room that met our requirements, they didn't charge us for the first night we had to cancel last minute due to road closures. John was our angel at the front desk, he bent over backwards in a lot of ways to get us settled and make sure we got to enjoy our trip. He should definitely get a raise! The room we got was fantastic - cozy, spacious, comfortable bed and couch, HOT shower, mini fridge and microwave, and a coffee maker with coffee for the morning. On top of that it ended up being about $15 cheaper per night than the place we had originally booked. Absolutely, whole heartedly recommend this place if you're looking to take a trip up to Big Bear.",
    },
    {
      "author": "Robert S",
      "rating": 3,
      "date": "January 2016",
      "tripType": "Traveled with family

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      "traverse:reviewText": "The hotel is nothing special and appears to be a bit run down. Nevertheless the rooms are clean and the house keeping is adequate. The high light of this hotel is it's location at the "maingate" of the village and just across the street from the lake and the Marina.",
    },
    {
      "author": "TRAVELLERSanDiego",
      "rating": 4,
      "date": "January 2016",
      "tripType": "Traveled with family

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      "traverse:reviewText": "I enjoyed my stay here and would stay here again. The check-in process was quick and efficient. The attendant at the front desk was very nice and professional. Our room was in the Sherwood building on the second floor in a good location. The room had a small kitchenette that consisted of a microwave, refrigerator, coffee pot, eating utensils, plates, bottle opener, and a corkscrew. Enough to eat in your room, and reheat left overs. The room had a small dining table with two chairs, a fold out sofa, and two queen beds that were decent. The room also had a very nice fire place that was easily controlled by the thermostat on the wall. It also had a 32 inch LED TV with cable and plenty of channels. The bathroom was a good size, with plenty of light. The room was very clean, and updated. We had plenty of clean towels, soap, shampoo and other amenities to include a hair dryer. My favorite part was the parking and the close proximity to everything in the village. We walked to breakfast lunch and dinner every day. We we 're on the second floor,and we weren't bother by any noise. If you have kids, there's a park across the street and the edge of the lake. We spent the morning playing in the snow, The hotel is only a few minute drive from Snow Summit, so we were happy with the location. The lobby had coffee, Hot Cocoa, and tea all day long, so if you just wanted to read the newspaper, and have a coffee it was the perfect place. Overall we were happy with our stay here, and would stay here again. I would recommend this hotel especially the Sherwood building. They have three buildings, but I can't comment on the other buildings, since I haven't stayed in any of the other 2 buildings. The staff was great, my room was comfortable and roomy, and the Location was awesome. The free WiFi in the room was good.",
    },
    {
      "author": "mike w",
      "rating": 4,
      "date": "January 2015",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "on a ski vacation and stayed there three nights. room was a bit small #64 in wishing well building, but very clean. shower needs some grout work and replace one of the night stands for a dresser. staff was very friendly. had a problem with the dvd payer and they came right over and showed me how it worked!",
    },
    {
      "author": "halloween80",
      "rating": 4,
      "date": "January 2013",
      "tripType": "Traveled with family

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      "traverse:reviewText": "Not a big fan of Hampton Inn style efficiency hotels, but our stay at the Robinhood Resort was fabulous. We resided in room 52, which is a cozy and large two bedroom former manager's apartment. It is totally wood paneled, very warm (gas fire place), very accommodating for 6 people who appreciated the ease of access to the town of Big Bear. Everything is conveniently located outside your door, so walking and shopping is a breeze. If you desire a 1940's style, think black and white movie accommodation in Big Bear, this is the place you've been looking for.",
    },
    {
      "author": "EHammond",
      "rating": 4,
      "date": "January 2013",
      "tripType": "Traveled with family

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      "traverse:reviewText": "We just got back from a great ski weekend with our friends and family. We stayed at their Cabin A property, which is about a five minute walk to the Snow Summit Ski Resort chair lifts (you can even see the resort from your doorstep). The location was perfect for us having small kids. We could wake up in the morning, take our time, and walk to the lifts whenever we were ready to start the ski day. My caveat is not to expect much from the cabin amenities. You are paying for location, and that's it (ok. The staff were friendly and the check out process was easy and simple). The cabin offerings are bare minimum. It gives you a feeling of staying in a motel 6 type place. Everything is old, from the bathrooms, the bedrooms, to the things in the kitchen. We had to take turns using utensils. There were no spatulas for cooking meals. No towels to wipe your plates after washing them. The reason I am giving it a 4 out of 5 is because of the location. With the little kids, the stress of not having to get in and out of car with all of our ski gear to get to the resort was worth the money we paid for the lodging that barely offered anything else.",
    },
    {
      "author": "TheLuvDiva",
      "rating": 4,
      "date": "January 2013",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "I stayed at the Robinhood resort 1/14/12 in room 46 (sheerwood forest building). It had a private bedroom separate from the living room area. This room in person is way nicer than most of the rooms pictured online for this place. it has been newly remodeled. The living room had: 1\. a jacuzzi tub big enough for 4 sitting, two laying down 2\. a large gas fireplace - turn it on with the thermostat so you can set it for whatever temp you want and it automatically turns on and off. 3\. a heater/ air conditioner - heater heats the room very fast... it was 25 degrees outside so that was nice cause when we first walked in it was an icebox 4\. 2 ceiling fans 5\. a pull out couch (sleeps 2) 6\. a futon foldout (sleeps 2 and is thicker nicer than couch so living room could sleep 4 if you move the furniture around) 7\. vaulted ceilings 8\. big screen flat TV 9\. newer nice wood blinds The kitchen (in the living room) 1\. A small size fridge (2 parts...a freezer and fridge... bigger than most small fridges) 2\. Microwave 3\. electric stove (4 burners and an oven) 4\. small table (could seat 4 but only 2 chars... we flipped couch around to seat 2 more) 5\. small sink (think bar sink) 5\. Coffee Pot, coffee and sugar toaster 6\. full cupboards (plates and utensils were scattered included 5 plates, 3 forks, 4 spoons, 12 butter/ steak knives, 6 bowls, 5 mix and match glasses, a spatula, serving spoon, 1 sauce pan, i bigger skillet, one smaller one and that's about it so if you are making pasts lets say... bring a big pot, strainer ect. When I called the front desk before ariving to find out what kind of stuff they had in the kitchen, they said if I was missing something, they would let us borrow it from their kitchen. VERY ACCOMMODATING) Larger size Bathroom: 2\. Bathtub/ shower (great if you want a private bath) 3\. toilet 4\. shampoo, conditioner, lotion, regular toiletries. 1\. King size bed 2\. 4 extra pillows 3\. three extra blankets (for living room beds) 4\. Newer furniture 5\. smaller flat screen tv Location was amazing.... walking distance to restaurants, shops, bars, convenience store cross the street (has booze). Also close to lake, and 10 minute drive to Bear Mountain. If you want to be in the heart of Big Bear, this is the place. I called a few times before we came up, chatted with a few different people at the front desk, and everyone was very pleasant. Some of the locals in town working at restaurant/ stores ect. I can not say the same about. It's like they hated tourists. Only bad thing I can think of is the carpeting is a light beige color so you can see the high traffic areas. The room was clean, comfortable, and a great place to relax after a long day snowboarding.",
    },
    {
      "author": "VogliaDiVolare",
      "rating": 4,
      "date": "January 2012",
      "tripType": "Traveled with family

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      "traverse:reviewText": "We decided to head up to Big Bear for a few days to get away from the daily routine and just happened to pick this hotel as it was recommended on a vacation website. It is in a perfect location right at the entrance to the Village so we walked to breakfast, lunch and dinner pretty much every day because all the shops and restaurants are conveniently close. The lake is also just across the street. Our room was very spacious and clean and even had a fireplace. On the last night we upgraded to a room with a hot tub and an even better fireplace and that was wonderful as well. It is not a fancy hotel by any means, but you are definitely getting an awesome deal for the price! We are a family of three trying to enjoy life on a budget and so we could not have asked for more; the hotel had everything we could want especially at the best price. (My only complaint would be that the mattress in the upgraded room squeaked everytime we moved around and that was bothersome after a while.) The hotel also offers discounts for their restaurant, for ski/board rental shops, and for tickets to the snow parks. The snowparks are a short 2 minute drive away which was great. We have already decided that we will definitely stay here again when we return! We can't wait actually!",
    },
    {
      "author": "AK_foodie2010",
      "rating": 4,
      "date": "January 2011",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "I've stayed at least 4 other resorts in Big Bear and I was incredibly impressed with the Robinhood. We stayed in the Sherwood building and our suite (46) was amazing! It was incredibly clean and quite large with a separate bedroom and living room with a fireplace and jacuzzi. The staff was very accommodating at check-in and check-out. The tavern on site has decent food for comparable prices. While our service was initially slow, the wait staff worked to correct the problem. The location is excellent for walking to restaurants and shops (skiing is a short drive away). There were only a few factors that detracted from our stay. The suite had several ceiling light bulbs that were burned out (not huge problem since there were other lights), lack of DVD player, and the positioning of the tv made it nearly impossible to sit in the jacuzzi and watch tv. Overall, it was an amazing deal and we will stay there again!",
    },
    {
      "author": "ockat88",
      "rating": 1,
      "date": "January 2010",
      "tripType": "Traveled with friends

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      "traverse:reviewText": "My friend and I decided to stay here for a night after a long day of skiing. I wasn't too concerned with how nice the rooms were going to be, since I just wanted a place to crash for the night. As I expected from some of the reviews here, the room was no better than an average motel 6. The beds were not extremely comfortable, but were not uncomfortable either. The heater in the room would either heat the room to 80 degrees or not at all. My biggest problem however was the fact that there were a lot of teens running up and down the stairwell (right next to our room), and yelling/screaming throughout the night (until about 2am). I could not believe that the hotel management would let that go on for so long. Needless to say, I did not get any sleep at all! When my friend and I checked out the next morning, the guy at the desk did not even ask how our night went. He just took our keys and told us we could go. For almost $100 for one night, I would have thought my friend and I would have at least been able to get a decent nights sleep. I would Never recommend spending anytime at this expensive motel.",
    },
    {
      "author": "JandGNewhall",
      "rating": 5,
      "date": "January 2008",
      "traverse:reviewText": "We have stayed at the Robinhood many times and have found the rooms and staff to be be wonderful. It is located so close to the Village and the marina. The rooms are reasonably priced for the location. Also, their restaurant next door, Nottingham's, is great. We have eaten there many times and have never had a meal that was not outstanding especially the eggs benedict, turkey melt and the prime rib. We would highly suggest both Nottinghams and the Robinhood. Jerry and Gerry Sauer",
    },
    {
      "author": "CaliforniaKerry",
      "rating": 1,
      "date": "January 2008",
      "tripType": "Traveled on business

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "My husband and I stayed at the Robinhood Resort from the 1st to the 3rd of January 2008. We had researched online for a comfortable Hotel that would also meet our business needs since it was only partly a vacation stay. Because of good ratings and the fact that they listed free wireless internet access among their amenities we booked a room and also confirmed via phone that the room would met our needs. At the check in counter we witnessed another customer being helped by the female receptionist in a friendly demeanor. As soon as she turned to us however her behavior changed. We are a young and sportive urban couple and by no means scary or offensive at first glance. Since we had never stayed at he place before and had never met the receptionist we could not have caused her mood swing. Or could we? We happen to be a mixed race couple… We were put into room 10 and were quite shocked about the all over run down appearance: Worn out and partly broken furniture, drab looking decorations and a wall color that at some distant point in the past must have been white. The bathroom was last updated some when in the sixties and the bed sheets and comforter were downright scary. We also decided that it would probably not be wise to use the fireplace (a feature that I had looked forward to) since the wall and ceiling above it was blackened form smoke that left the fireplace through the room rather than the chimney. Overall the hotel room did not look anything like the photos that the hotel posted on the internet. And since the resort was not fully booked there would have been alternatives. So we assume we were placed in there intentionally. The only reason we did not demand a different room on the spot was that we had an appointment to attend and no time to deal with the matter. In the evening we wanted to catch up on some business and tried to access the internet. No connection was available. When my husband called the receptionist about it he did not get an apology and offer to fix the problem as one might expect. Instead he was rudely told that the internet access was not guarantied. However she said she would restart the modem. If it worked, fine - if not, well, it wasn’t her problem. We were rather speechless. We had chosen this hotel over other places because of the internet offer. We had also called about it and received a confirmation. And no, we were not able to log onto the internet later that night. When the next evening came we tried again and there was no wireless network running. Again my husband called. We had assumed that a hotel in that price range would show some effort to accommodate its customers - but far from it. The same receptionist answered and said in the same rude way she had displayed before that this wasn’t her problem. My husband reminded her that the internet was listed as an amenity of the hotel but she stuck to her position saying that it didn’t matter what was on their webpage, that she simply didn’t guarantee internet access, and that she would certainly not apologize for the lack of it. She also told my husband that she was not willing to talk with him about the matter any more – and hung up on him! This is by far the rudest treatment we have ever received in a hotel (and yes we have been to Russia). Most shocking to us was the idea that the receptionist most likely was the owner. The fact that we had never stayed there before in combination with her behavior and the terrible room she placed us in lead us to the conclusion that our “special treatment” from the first minute in the place must have been do to the fact that we are a mixed race couple. We simply had no chance to offend anyone in any other way. So if all members of your family are blond, blue eyed, and harbor a special love run down shacks you may consider staying there. For everyone else: stay away. There are many nice places in Big Bear in the same price range, which actually welcome customers.",
    },
    {
      "author": "oojuliefoo",
      "rating": 5,
      "date": "January 2007",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "It is a VERY small and simple motel (know this before going) but it is in a great location and is perfect for what it is. It is right down the street from a great pub, restaurants, movie theater(s), and quaint shops. My husband and I live on the coast about 2.5 hours away and often visit this motel just to get away.",
    },
    {
      "author": "Ashley",
      "rating": 5,
      "date": "February 2022",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "I’ve been visiting Big Bear for many years but have always rented houses with friends. When my husband and I decided to go up just the two of us, we took a chance on booking a hotel room for the first time. We expected the accommodations to be somewhat older because much of Big Bear is that way, but our room exceeded our expectations. Our Standard King room with fireplace was spacious, extremely clean, well equipped (microwave, mini fridge, silverware, coffee maker and mugs), and all for a reasonable price. We will be coming here any time we need just a room instead of renting a house.",
    },
    {
      "author": "Stephanie V",
      "rating": 4,
      "date": "February 2020",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We arrived on Thursday Night, and booked here for a quick stay to wake up early and be close to Bear Mountain. Didn’t realize how close this was to the Village! Turned out great. Next morning was so easy to have breakfast, check out.",
    },
    {
      "author": "Will T",
      "rating": 3,
      "date": "February 2018",
      "traverse:reviewText": "This place is down the road from the resorts, too far away to walk. It is pretty cool for the night life, but both times I've stayed here I've been to wiped to partake. If you are into that though, it is in walking distance to all the restaurants and bars/nightlife. Note: Most if not all of the restaurants close really early so be prepared to go out and eat at normal hours. The parking here is cramped. If other people staying have brought more than one car, or if the lot is crowded, leave your car parked and walk to places. Very annoying to be blocked in by cars in the morning where people decided to just invent spots. I was on the end though so was able to move their posts and shimmy my car out of the lot. People surrounded by cars weren't able to so was wondering how mad they were. Especially early birds. None of the cars were ticketed and didn't see any tow trucks arriving... Anyway, the beds were OK, the shower kind of sucks as it spits out differing temps. No hot tub was also kind of a bummer. Staff was super nice, to the point that I didn't want to bother them about the parking issues. I'll probably stay here again if the snow sucks and I'm not going to be bouncing out of bed at 7AM.",
    },
    {
      "author": "Jacqueline_Torres",
      "rating": 5,
      "date": "February 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Love the service, location, very comfortable! Small room, but has everything you may need. Next to the Village, shops, restaurants, Conv. Store, brewery, souvenirs. Close to Big Bear Lake. Also close to ATtractions. Must Go!",
    },
    {
      "author": "michael w",
      "rating": 4,
      "date": "February 2017",
      "tripType": "Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor",
      "traverse:reviewText": "4th time i've stayed at robin hood resort in past 4 year. I always get the cheap rooms, but i am there to ski so its ok. i always clean and friendly staff. close to both ski areas and right next to the old town and theater.",
    },
    {
      "author": "Susana",
      "rating": 5,
      "date": "February 2017",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "I love the location of the place! Its inside the village which has all the cute artsy stuff and restaurants. I like the look and feel of the cabins. Rooms are clean. It so relaxing how I wish we could stay longer. Budget friendly as well! Would come back again.",
    },
    {
      "author": "Jennifer G",
      "rating": 4,
      "date": "February 2017",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Clean and central to the Village. Fun to walk everywhere. A bit run down, but thankful for a room in the middle of ski season on Presidents Day weekend that wasn't overpriced or required a 3 night stay.",
    },
    {
      "author": "daryoshka",
      "rating": 4,
      "date": "February 2017",
      "traverse:reviewText": "Nice and cozy hotel. Very close to the stores and restaurants in the village. Recommended to stay if you're looking for a comfortable and simple place. The hotel provides refrigerator and microwave, so you can keep some food in the room. A coffee machine was a little bit dirty, but it's not a big deal. Also, the Resort is 5 minutes away from the Lake. Really nice location.",
    },
    {
      "author": "bill a",
      "rating": 3,
      "date": "February 2016",
      "tripType": "Traveled with family

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      "traverse:reviewText": "I spent three nights while skiig Summit. Best snow making anywhere. Recently bought by Mammoth Mountain. Has an ok resturant attached to resort with discount card for those staying on site. The beds are bug and great. Bathrooms are clean but dated. Mostly only with showers. Good flat screen tv.",
    },
    {
      "author": "Jessie Z",
      "rating": 4,
      "date": "February 2016",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Melbourne, Australia47 contributions21 helpful votes 4 of 5 bubbles [Cosy](https://www.tripadvisor.com/ShowUserReviews-g2018261-d113214-r346822128-Robinhood_Resort-Big_Bear_Lake_Big_Bear_Region_California.html) Good location, only a short drive away from the mountains. Staff were very accommodating as we booked on the spot. Parking is available. Room was warm. The rooms are a bit dated, but I felt like they were clean anyway.",
    },
    {
      "author": "Mike G",
      "rating": 3,
      "date": "February 2015",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Stayed one night on the weekend and it was full cause of the skiing. Stayed in suite with a hot tub. Very spacious with a kitchenette. It is dated a little but the only problem were the bed and couch. Extremely uncomfortable!!!! They were really old and over used. The place is in the perfect location right in the village. You can walk to shops and restaurants. All in all the room was clean and I would stay again .",
    },
    {
      "author": "Kay P",
      "rating": 4,
      "date": "February 2015",
      "tripType": "Traveled with family

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      "traverse:reviewText": "The Robinhood Inn is really two properties across the street from one another. Both are dated, but the Sherwood is the better. Nice location by the lake and town. The things that standout in my mind are the comfortable beds and the very nice man at the front desk. They also have an onsite restaurant and bar.",
    },
    {
      "author": "Sharmineh O",
      "rating": 4,
      "date": "February 2013",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Went to Bigbear for a night during President's Day weekend. It was a cozy stay and we had all that we needed. We had our own heater, which we definitely used. They offered discounts for lift tickets. The location was walking distance to the restaurants and a short drive to the mountains. We had a beautiful view of the lake when we went outside. The room was clean and cozy. The staff was very welcoming and the service was great. I would definitely stay here again on my next visit. Enjoy!",
    },
    {
      "author": "DaDaDa20",
      "rating": 2,
      "date": "February 2013",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "I would have given this "resort" one star, but the fact that it is walking distance to town earned it a second star. That is really its only redeeming quality. My husband took me up to Big Bear for Valentine's weekend. Once we checked into the hotel, it was apparent that this would not be the romantic weekend for which we were hoping. The part of the hotel/motel we stayed in was filled with 20-somethings and families with young kids. The walls and floors are so paper thin that when the guests above us would walk around it sounded like the ceiling was going to cave in. The children in the room staying next to us woke up by 6 am each day, so sleeping in was not an option. I think we got a solid 4 hours each night we stayed there. We left as early as possible on Sunday and could not wait to get out of that place. I would never stay there again. I'd rather drive up & back for the day than stay in that dump. The whole room just gave me the heeby jeebies. I wasn't expecting THAT much since its Big Bear, but for what we paid for the room I expected to at least be able to rest after a long day of snowboarding.",
    },
    {
      "author": "Town_Country",
      "rating": 3,
      "date": "February 2013",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "This review is for the Chalets on Switzerland Blvd. next to Snow Summit. We just stayed over this past President's weekend. We stayed in Chalet B with an occupancy of 10 people with enough space for 4 cars. I have to give this place 5 stars just for the location. It's literally right next to the parking lot for Snow Summit. Hit the slopes in the morning and come back for lunch without having to pay for that god awful food they server at Snow Summit. That's the only bright side about this property, oh wait, they also have an indoor jacuzzi. Let me list the amenities with this place: 42" flat screen TV, fireplace, 3 bedrooms, 2 bathrooms. Now the negatives: This place is entirely carpeted, including the bathrooms. I don't know if that's a very smart idea to have carpet in the bathrooms. Good thing the carpet is a dark color or else you will probably see all of the pee stains. I don't know about you, but I don't think a bathroom should have any carpets in them. Just so wrong and dirty. The bedroom on the first floor doesn't even close because the genius that installed the strike plate on the door didn't line it correctly so the dead latch won't go in the hole. Did I mention that the entire place smelled like a wet dog?? Well, that's kind of a given considering it's right next to the slopes and all the snowboards, skis and boots coming in from the snow. Because of the location, don't expect your 3G/4G smartphone to work at this place. Whether it be Verizon, AT&T, T-Mobile or Sprint, you are not going to be able go online with any consistency. I can not believe this place does not have any WiFi. Are we still in the stone ages? The carpets look dirty throughout the entire place and it creeks everywhere you walk. The beds feel dirty and the sheets didn't feel clean at all. Although they smelled clean, the linens that's used needs to be updated. It feels like you are staying at a Motel at a truck stop. The owners really needs to renovate the entire chalet. If they don't have the funds for that, at least update the sheets and the bath towels.",
    },
    {
      "author": "mack0168",
      "rating": 3,
      "date": "February 2012",
      "tripType": "Traveled with friends

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      "traverse:reviewText": "Stayed here a night in the cheapest room- $89. Somewhat clean, smelled a little funny but really nice people running the show. A little noisy right next to the main road.",
    },
    {
      "author": "abandch",
      "rating": 5,
      "date": "February 2010",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "we needed to get away for a weekend and the robin hood resort wound up to be the perfect place staff at the front desk went out of their way to make sure we had a great stay and get us into our rooms as quickly as possible they even opened a bar for just the two of us as we waited for check in it was very much appreciated! the room itself was spotless and very much to our liking we will be back for another stay soon.",
    },
    {
      "author": "s95south",
      "rating": 3,
      "date": "February 2010",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "I liked this hotel for the simple fact that I work on weekends and many of the days that I want to hit the slopes are days after I get off a long shift. This hotel always has someone on duty to check you in all through the night so when I got off work at 9pm on Sunday and I didn’t arrive at Big Bear until 2 in the morning I was happy to be greeted by an attendant to hand me my key and to direct us to our room. I’ve been to a few different places in Big Bear that just leave your key in an envelope with a map to your room. But never mind that, when you get up in the morning and want to make it to the parking lot before they close off the main on and have you shuttled in on trucks, they have a great little breakfast with coffee, orange juice and quick snacks saving you from making a Starbucks run and wasting precious time. I haven’t much to say about the quality of the room itself its just average, equal to motel 6. I wouldn’t go here for a special romantic outing with the significant other.",
    },
    {
      "author": "stoneinla",
      "rating": 4,
      "date": "February 2010",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "My wife, children and I stayed for 2 nights at the Robinhood Resort in one of their Spa Suites. The room was clean, services was terrific, and the price was totally reasonable. We will stay there again!!",
    },
    {
      "author": "nmvaline",
      "rating": 4,
      "date": "February 2009",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We stayed her over a snowy weekend in February and had a great time. It is not a luxory hotel by any means, but I am not sure those exist in Big Bear. And we definitely did not pay luxory prices so it was a great value. The only negatives were that the rooms were a little outdated and the bed was a bit uncomfortable. BUT the great price, fireplace in the room, and cleanliness more than made up for it! The best part about the hotel was definitely the location. We walked to great restaurants and bars. I would definitely recommend this hotel and we will be back for another stay!",
    },
    {
      "author": "ljkllll",
      "rating": 5,
      "date": "February 2007",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Have had the pleasure of staying here two times. Love the location, right near everything and close to the lake. The staff is very friendly and helpful. The room was clean and large, definitely recommend the jacuzzi room! I would recommend this hotel to anyone going to Big Bear!",
    },
    {
      "author": "Quest29763",
      "rating": 3,
      "date": "February 2006",
      "traverse:reviewText": "Looking forward to a romantic evening, I booked room 26 for the weekend before Valentine's Day. I was happy to find that's not in the "old building" so the room itself was nice enough, although it seemed a bit unfinished in places. Some of the molding was missing or unpainted...that sort of thing. The bed was comfy and the little gas fireplace was kind of nice (although it worked on a timer and didn't have varying degrees of heat). They provided a coffee maker, microwave, and mini fridge, even some bowls, silverware, and glasses, but no mugs or even paper cups! What the heck are you supposed to drink coffee from in the morning, those thin plastic water cups? The in-room spa was the biggest disapointment. I confirmed with management that each room has it's own water heater. Supposedly this is enough to fill the tub. I think not! We made do with a shallow hot tub that didn't even cover the jets until we got in and displacement took effect. And that little hot water got cold fast and there wasn't anything to replace it with. Oh, and the food at the resort's restaurant was disapointing to say the least. Thankfully the "International" restaurant next door was simply incredible!",
    },
    {
      "author": "Brenda B",
      "rating": 5,
      "date": "December 2022",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "My husband and I came for a weekend getaway and are so glad we found the Robinhood resort. We booked a room with a Spa tub which had high ceilings, plenty of space and a cozy fireplace. Our room was spotless and perfectly situated right next to Big Bear Lake Village. Great for walking near the village shops and restaurants. We had a wonderful breakfast at their restaurant, Nottinghams before checking out. I would definitely recommend this place for your next trip to Big Bear!",
    },
    {
      "author": "AeronauticalEngineer",
      "rating": 2,
      "date": "December 2020",
      "traverse:reviewText": "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only). The room was small and smelled. The bathroom was tiny! The beds were uncomfortable and the walls were thin and you could hear the people next door. the room had a wall heater. I wouldnt really call this a resort, its more of a motel. It is about 2 miles from snow summit. The only positive is the location, everything else is negative about this place.",
    },
    {
      "author": "Marcia Z",
      "rating": 1,
      "date": "December 2019",
      "traverse:reviewText": "I chose this hotel, which is really a Motel, to stay at for Christmas with my family and it was terrible. The pictures on their website are completely different than the actual rooms. I was charged Suite prices for a motel room. Even at check in I was told our room was a Suite with in-room jacuzzi and fireplace and kitchenette. The "Jacuzzi" was a bath tub. For our coffee our option for coffee mugs was a styrofoam cup or flimsy plastic cups. We couldn't control the fireplace. I am only 5'6 and my feet hung over the bed. I was also told the beds were Queen size and that was not the case. There was no security lock on the door and I had to leave a paper tag in my windshield listing my room number. This was a complete Bait and Switch and false advertising. The restaurant that we were told was associated with the Hotel was also a sham. We went over there about 6pm on Christmas night and just wanted to sit in the bar and have a bite to eat and drinks. The terribly rude hostess said she had to check with the Bartender first and after awhile and both of them looking at us, she came back to tell us there was a 45 minute wait for the bar, even though we saw open spots at the Bar. The Hostess also said that there was a 45 minute wait for the Restaurant. I even told her we were staying at the Hotel, that did not seem to matter. We have been going to Big Bear for the Holidays for the past 5 years and this was the worst experience we have ever encountered.",
    },
    {
      "author": "Elle",
      "rating": 5,
      "date": "December 2018",
      "tripType": "Traveled with family

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      "traverse:reviewText": "Six years ago my husband and I spent an absolutely beautiful wedding night at the Robinhood Resort, and this last weekend we had the privilege of staying there with our son. We stayed in the Maid Marion Suite, with beautiful wood, soaring ceilings, and a fabulous wood-burning, stone fireplace. The staff is so nice and the location can’t be beat. We can’t wait to go back!",
    },
    {
      "author": "Matt J",
      "rating": 4,
      "date": "December 2017",
      "traverse:reviewText": "During this trip, I stayed in a room across the parking lot from the lobby. I definitely enjoyed the location, very quiet and among trees. The layout of the Resort is easy to navigate, the lobby area and my room were both cozy, clean, and well-maintained. The front desk person was friendly and helpful. My room was reasonably sized and came with a wall unit heater, controlled by a nearby thermostat. This heater definitely came in handy, as it was in the low 30s in Big Bear during this trip. The coffee maker worked great, no issues with the television, small refrigerator, or anything else. The bed felt very comfortable and clean, slept nicely on it. If I had one minor complaint, it's that the shower in my room was strangely located, which is around a corner from the sink/toilet. The only light comes from the one in the main restroom area, providing a fairly dark showering experience. The water was hot enough, but the shower head was a bit harsh and didn't seem to have a way to tone it down some. The shower area was quite large, though, but the lighting situation and strong stream all made it feel like a gym shower. That is truly my only complaint, and I do consider it relatively minor. Unless you have balance problems or can't see well in low-light situations, the shower shouldn't be a problem (and may not be similar in other rooms). I did experience some wi-fi connectivity issues at first, but the front desk rebooted their router and everything worked fine for the rest of my stay. If you are into gem/stone shops, there is one (Gems of the West) a very short walk from the motel. The Sonora Cantina is not far either, which is definitely a place to check out if you enjoy Mexican food. A coupon for Nottinghams Tavern was provided, but I didn't have a chance to use it. I would check it out next time, however. Overall, I very much enjoyed my stay at the Robinhood Resort and would recommend it to anyone seeking a basic room in a quiet, fairly central area. I plan to stay there again someday!",
    },
    {
      "author": "Melissa M",
      "rating": 2,
      "date": "December 2017",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "We were told that we were getting a "premium spa and fireplace" room so we were ok paying $274/night. However this was nothing more than a motel 6 room with a fireplace that was beyond noisy and made it impossible to sleep and a bathtub in the middle of the room which made the room steamy and muggy. Additionally, the walls are paper thin, the carpet was crunchy and hard and the sheets were scratchy with a hospital style blanket. There were no extra pillows or blankets in the room and it was 27 degrees the night we stayed. You could hear every door close and every conversation around you so we barely slept all night and there are no blackout curtains so the room was super bright all night from the parking lot lights. Only good thing about this hotel is it's location to the Village for shopping and eating. Would not stay here again.",
    },
    {
      "author": "pennywilliams",
      "rating": 4,
      "date": "December 2016",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "This hotel/motel is a good value choice for Big Bear. Nothing fancy, but the manager was friendly, the room was warm and it is an easy walk to the village. We have stayed in a cabin at Big Bear before, but I enjoyed staying here more due to the proximity to the village. The hot shower and water pressure was excellent.",
    },
    {
      "author": "Dushyanth P",
      "rating": 5,
      "date": "December 2016",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Last minute we decided to go to big bear. Very place was booked due to the weather. So I call Robinhood resort John was the manager he managed to offer us a room. I am thankful to him for the excellent set that he provided us last minute. Room was great clean , nice location. This is a place I would recommend to any one who wants to stay a night or two in big bear. They also provided us 10% off coupons for breakfast. I couldn't ask for more. Very clean place 👍",
    },
    {
      "author": "desiree_sanders84",
      "rating": 3,
      "date": "December 2016",
      "tripType": "Traveled with family

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      "traverse:reviewText": "This hotel needs updating! but so do most of the places in big bear.... there was a fireplace in out room which was nice to have in the winter. room was a good size. bathroom was small. couch in the room was terribly dirty. we put a blanket on it before we sat on it. the bed are uncomfortable. When i went to the lobby to ask for an extra blanket and pillow, i was told that the janitors already left for the day and they couldn't get to them. whaaaa?",
    },
    {
      "author": "francesychen",
      "rating": 4,
      "date": "December 2015",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Hotel is clean. Beds are comfortable. We went in winter month. It's so cold outside. We had two beds in our room. One bed is queen size and anther bed is full size. Bed is very comfortable with warm comforters. Room is small. It's located right by the village with lots of restaurants near by walking distance. There is free Wi-Fi and connection is good.",
    },
    {
      "author": "IamMaryR71",
      "rating": 2,
      "date": "December 2015",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "The "hotel" was clean which is very important to me and why there are two stars. Otherwise, the rooms have fireplaces that can't be used to burn fire because the room fills up with smoke, the walls are thin and we could hear everything going on in the room next to us, until 3 in the morning! I tried to call to complain so they would just be quiet but there is no one on site at night. I got no rest, the windows are not dual paned and I could hear all the traffic outside. I wrote the manager an email and still have not heard back! Their location is great but not worth it otherwise, just an overpriced and glorified motel 6.",
    },
    {
      "author": "EHammond",
      "rating": 4,
      "date": "December 2014",
      "traverse:reviewText": "The resort was nice. The room we got was surprisingly bigger than I imagined, and better than I expected from our previous experiences in visiting Big Bear. We got a room with a fireplace, queen and twin beds, mini fridge and microwave for our family of four. The shower facility was nice and clean.",
    },
    {
      "author": "Bret S",
      "rating": 4,
      "date": "December 2014",
      "traverse:reviewText": "Very friendly front desk staff. Loved being in the Village, where we easily walked to restaurants and a great coffee shop up the street. The rooms are pretty basic and outdated. But that is common in the area, you can't expect the Hyatt or you will disappointed! It was a great place for our family of four to spend the night in between snow activities. Ate at the Nottingham Tavern on site, and was quite impressed with the Notti Burger! Food was good. The magic show at our table was amazing too. Had a good time. By the way we stayed in room 5 on the Robinhood property, not the Wishing Well, which I don't know anything about.",
    },
    {
      "author": "Blakz0407",
      "rating": 4,
      "date": "December 2013",
      "tripType": "Traveled with family

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      "traverse:reviewText": "We booked for two days to bring in the new year. When I first called they had only the small rooms. So I called two days before check-in and someone cancelled so I was able to upgrade to a bigger room. Glad I did the room was great. We had a king size bed, twin size bed, and a sofa bed with a fireplace in the Sherwood building. It was more than enough room for my husband and I and our two toddlers. The staff was great once they found out I was military they gave us a 10% discount on our rooms. It was close to the village and he was helpful on where we could find snow and didn't have to pay for lift tickets. We will stay here again can't wait to go back when there is more snow.",
    },
    {
      "author": "@i_therefore_conclude",
      "rating": 4,
      "date": "December 2013",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Thank you Ken for a quick check-in on the last (busiest?) weekend of the year. Called beforehand to ask for a dog-friendly room but was told that they only have 3 dog-friendly rooms And they're all reserved. Bummer. We were in room 22 ($325 a night) with 2 king beds, kitchen with fridge and microwave and a hot tub + fireplace. We were pleasantly surprised that there was a Christmas tree inside the room. Bathroom was a little small (definitely not ADA-friendly though). The room is upstairs and is not handicap-friendly at all. Location is its best feature: walking distance to the shops, restaurants and theaters in the Village. Wifi is very SLOW. We will return only if we can get a dog-friendly room.",
    },
    {
      "author": "LAguy888",
      "rating": 4,
      "date": "December 2013",
      "tripType": "Traveled with friends

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      "traverse:reviewText": "We stayed here on a recent Saturday night, between two days of skiing. The best part of the room we got was the spa tub in the main room (next to the bed). Great way to relax sore legs after skiing. The location is also hard to beat, being right in the middle of the tiny "village" area of Big Bear. We were steps from dinner and shops. The rooms are definitely dated, but at least the bed was comfortable. For comparison, I've stayed at Marina Resort. The room at Marina was much nicer, and there was a view of the lake, but the jump in cost is hardly worth it, especially if you're going for skiing.",
    },
    {
      "author": "Asheen J",
      "rating": 4,
      "date": "December 2012",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We stayed at this hotel on 12/28/2012 to 12/29/2012. The hotel was very quaint and the rooms were very clean. We booked at the last minute and the staff was able to accommodate our dates by moving another group to a different room and this allowed us to stay at this resort for consecutive nights. Below are some key points. 1\. Room had 3 beds in it which allowed us to bring 5 people. 2\. Room had a great heater and kept the room nice and warm. 3\. TV was old CRT style, however the picture was perfect and we even hooked up the PS3 to watch Netflix. 4\. WIFI was not great, but worked for us for what we needed. 5\. Coffee, Pastries, and OJ were in the office every morning and made for a quick bfast before hitting the slopes. 6\. Room has a wood fireplace and if you don't bring your own, the office sells a Duraflame log and Pack of firewood for 9 dollars total. 7\. Nottingham restaurant is onsite and makes for easy dining. However be warned, they are small and if you have a big party you can find your food cold and a long wait. 8\. Very close to Big Bear Village which has tons of shops and restaurants within walking distance.",
    },
    {
      "author": "gary b",
      "rating": 5,
      "date": "December 2011",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Im a very picky person, but I must say that sherwood hotel was very accomodating, CLEAN, and freindly. I also wanted to thank Peter @ the front desk for being so gracious and patient with us. my girlfriend and i had a fabulous time-will return. btw, if tou eat @ their restaraunt you have to try the garlic butter steak-very delish!!!!",
    },
    {
      "author": "natashadh",
      "rating": 4,
      "date": "December 2011",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "This hotel was great, my boyfriend surprised me for my 30th birthday and took me to Big Bear Lake. This was the hotel we stayed at. We got an upgrade for free to a room facing the lake. We had a patio shared with the room next to us, but no one was staying in there at the time. The room is very nice with a fireplace (doubled as the heater) and a spa/jacuzzi tub right in the room next to the bed. With that said, DO NOT turn on the jets until the water is WELL over them. We made that mistake and water literally shot across the room all over the bed and couch almost to the window, like 20 feet away. Even if the water is just above the jets, if the water moves at all in the tub, the jets will spray a huge amount of water out of the tub across the room. The TV was a bit small, but watchable. The bed was just OK, not like the usual white down comforters you see. I slept very well in night but once I woke up once in the morning, it was off and on sleep. Can't say if you could hear rooms next door cuz we didn't have anyone staying in the one next to us. But you can hear the water/shower turn on in other rooms (we were downstairs). It is right on Pine Knot, next to a liquor store if you need something quick, and a lot of restaurants. The Peppercorn Grille is very very good, a bit pricey but good food. There is also a bowling alley and arcade type place within a block. Snow Summit is right down the road a couple miles away. I'd definitely stay at this hotel again. It's very cute and private.",
    },
    {
      "author": "Eric R",
      "rating": 4,
      "date": "December 2011",
      "tripType": "Traveled solo

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      "traverse:reviewText": "This is not the Ritz Carlton, but is a decent hotel for the money. The rooms are clean and decent. The main downfall are the mattresses, really should be changed as these feel 20 years old. Property is central in town and close to resturants and shops. Property also has nice bar and resturant. Staff is friendly and helpful.",
    },
    {
      "author": "nelford",
      "rating": 5,
      "date": "December 2010",
      "tripType": "Traveled solo

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      "traverse:reviewText": "Brilliant service and friendly staff. I came in from Australia and was so happy with the courtesy and professional staff.It is in a great position really handy to the village. Don't hesitate go ahead and book it ! Thanks Charlie , Peter and Terry Neal",
    },
    {
      "author": "jgvcm",
      "rating": 2,
      "date": "December 2008",
      "tripType": "Traveled with family

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      "traverse:reviewText": "After reading the reviews on this web site I booked a one night stay at this hotel. All I can say is that the positive reviews listed here are entirely off base. The Robinhood Resort is a glorified motel 6. The room we stayed in was cramped and small for 4 people (room 14). The carpet was clearly dirty and needed to be cleaned. The sheets looked like they were washed 1000 times and were not made in this century. The mattresses were old and needed to be replaced. On the positive side the old wall heater worked pretty well and the location of the hotel was good because it is near to some good restaurants.",
    },
    {
      "author": "hbmcintyre",
      "rating": 5,
      "date": "December 2007",
      "tripType": "Traveled with friends

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      "traverse:reviewText": "Everything about it was exceptional. Nice employees, great room, neat resturant, great location, and very price competitive. I will stay there again as I am a skier.",
    },
    {
      "author": "Angela B",
      "rating": 2,
      "date": "August 2020",
      "traverse:reviewText": "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms). The patio door was open for to allow for air circulation but the room was on the ground floor and steps away from the restaurant so it didn't appear that the room could be secured. Given this, we requested a different room and received one on a second floor (steps, no elevator) and different building with a wall a/c unit. Once the a/c was running and fans appropriately circulating, the temperature was fine in the room (outside was 90-100 degrees). The cleanliness was in question because there were pieces of rice on the couch and pieces of shredded cheese on the carpet in the living room area along with a fruit sticker and piece of cracker by the bed. The bathroom appeared clean but the fan sounded like a loud, awful lawnmower and the shower head did not spray water as it should. All-in-all, it was a more quiet room and appeared to be more secure but the cleanliness was certainly of question. We booked this because it was an unexpected weekend away and it appeared to be the only lodging location left in the immediate vacinity. Would book ahead if returning to Big Bear and would choose differently for lodging.",
    },
    {
      "author": "MarinaVmusic",
      "rating": 5,
      "date": "August 2018",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We have stayed at this hotel twice, both times our room had a Jacuzzi and a fireplace. It was just wonderful. Super comfortable and very clean. Owned by a local family (I love places like this). The hot tub is right there in the room, so I had a glass of wine and watched TV while enjoying a hot bath! Another night we sat in the Jacuzzi, turned off the lights and watched the fireplace. It was really great. Highly recommend. Special shout out to Peter at front desk for being super nice! Also, the location of the hotel is great as it's in the heart of the Big Bear Lake Village, we walked everywhere.",
    },
    {
      "author": "430debbyb",
      "rating": 4,
      "date": "August 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Our room was very nice. The staff was great. We were there in late August and no a/c wasn't a problem that weekend but in July it could be. Nice restaurants very close by. Had fun shopping and did some biking around the lake. We would definitely stay here again.",
    },
    {
      "author": "Jasmine38Chichester UK",
      "rating": 3,
      "date": "August 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Rooms are a little dated and tatty and painted in unpleasant shades of brown. There is no air con so hot in summer although a stand alone fan was provided. Bed however reasonably comfortable. Bathroom is small and shower fitted for someone of no more than 4 foot tall! Thin towels. The WiFi wouldn't work in our room until the third day. On a more positive note the location is excellent adjoining the village restaurants and shops and close to the lake. A complimentary basic breakfast of coffee juice muffins and pastries is available in the lobby from 7am. Overall it's ok for the money.",
    },
    {
      "author": "omaszefczyk",
      "rating": 5,
      "date": "August 2018",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "We had such a great stay here at Robin Hood Resort. Once we checked in and arrived in our room, I was instantly impressed with the cleanliness, how spacious it was, and the fantastic location. We stayed in Room 53, which had two full beds, a fridge, microwave, coffee maker, TV with a remote that works!!, fans,abundant towels, and all bathroom toiletries necessary.. (It is also very reasonably priced) I would say, it's the best value for money we have come across, in the last few weeks on our travels from N.Z. It is central to all shopping areas in the charming Village, and all eating places.",
    },
    {
      "author": "Wacokid6",
      "rating": 4,
      "date": "August 2015",
      "traverse:reviewText": "We have stayed in Big Bear more than two dozen times over the years, but never stayed at this hotel in the village. The room was an upstairs corner room and gave us the sounds of "night life" in Big Bear. There are two bars close by. There is no a/c and since we were there in August, we had the windows open for air flow. The was a lot of outside noise, people yelling, dogs barking, and a large amount of traffic. But, once we closed the windows, it shut out all the noise. If you are looking for the peace and quiet that Big Bear is known for, this probably isn't the place for you. The buildings themselves are old and could use updating, like most of Big Bear. But, the room itself was very nice and updated. We were disappointment that they didn't enforce their own posted rules about dogs and allowed them to dine on the patio and bark while we were eating at the restaurant on site.",
    },
    {
      "author": "HongKongTania",
      "rating": 3,
      "date": "August 2015",
      "traverse:reviewText": "We stayed here last weekend for a night. They were kind enough to squeeze us in last minute on a Saturday night mid August. The staff is super sweet and helpful. The property is split into three different buildings, Robinhood motel, Sherwood Forest and The Wishing Well. We stayed at Sherwood Forest. Our room had a hot tub, gas fireplace, coffee maker, couch...the regular ski town basics. Our particular room was tucked in the back and was a lousy location, but if it was any of the other rooms, it would have been better. There is a groovy two story suite that is lake facing with a grand deck that would be awesome to book with some friends. Location is right there at the village, so fun to walk to shops or right down to the lake. Overall, AOK. Gave it a 3 star as it really is a basic ski type hotel. Would stay again but would only do so with an upper floor with a view.",
    },
    {
      "author": "Julie S",
      "rating": 1,
      "date": "August 2015",
      "traverse:reviewText": "20 year old comforter, no air, over a loud parking lot. Corner room the size of a closet And it smells bad. Website shows jacuzzi tubs and says 'resort'. Ruined a birthday weekend. Beyond disappointed. I'm ok with old but this was too much. Do your research before staying here.",
    },
    {
      "author": "Natasha332",
      "rating": 2,
      "date": "August 2014",
      "traverse:reviewText": "It's a 2 star MOTEL. Everything is very old and smells bad. The price was too high for what we got. I will not recommend to stay here. Big Bear city is very nice, and I wish they had some nice hotels here.",
    },
    {
      "author": "Peter_G_Allen",
      "rating": 5,
      "date": "August 2014",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "This was our first stay at this hotel after going to Big Bear twice a year for the past 4 years. I've seen mixed reviews before, but was pleasantly surprised by our stay. We were in town for the Tour de Big Bear. Check-in was a breeze and we were surprised at how nice the room was for the price considering this isn't a chain hotel. The location is great, since you're in the heart of the village. Lots of great places to eat withing walking distance. The best thing about our stay was the staff. Very friendly and we needed a later check out...they were very accommodating. The room was clean and bed wasn't perfect, but on par with many chain hotels. Wifi reception was OK in our area, but overall speed was good. The staff let us know in advance and were willing to move us if needed, Overall, a very nice hotel at Big Bear...probably one of the best we've had!",
    },
    {
      "author": "Quiltingranny",
      "rating": 5,
      "date": "August 2013",
      "tripType": "Traveled with friends

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      "traverse:reviewText": "We stayed at this hotel three years ago, and it wasn't that nice. We stayed there last month and it has been remodeled. Got a king size bed, there was a sofa in there as well! Table and coffee maker, refrigerator. New carpeting. Bathroom small, but that's just the way they were built years ago. But everything was so clean! I hope we can get a room there next time we go up for the hot rod show!",
    },
    {
      "author": "Vinay Y",
      "rating": 2,
      "date": "August 2013",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "PROS: Location is great (just near the dock and walkable to most attractions near the lake) CONS: Booked a room at Robinhood Resort and instead got a room in the Wishing Well resort (I think it's an old resort Robinhood Resort owns now, but rooms there are tiny and dirty); rooms are way overpriced for an old motel type room and parking is a pain. I booked at Robinhood Resort and instead they give you a room at the rundown Wishing Well; next time I'll go somewhere else to stay and won't recommend them to anyone. Although the location is great, the rooms are trashy.",
    },
    {
      "author": "brunswick",
      "rating": 4,
      "date": "August 2012",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Our reservation was for the Robinhood Resort, but the room was very small and musty. We did not have a good night's sleep. Because the city was not very busy mid-week, management cordially moved us to the Sherwood Forest property across the street. This was a large room with a fireplace, in-room spa, small refrigerator, micro, loveseat, table and chairs and very comfortable. The carpet could be cleaned, but other than that it was great. I would not call this property a resort, but more of a lodge. All of Big Bear is very rustic and properties show their age. Nottingham Tavern is in the Robinhood building and restaurants are nearby in what is called The Village. The lake is a short walk and there is a lake tour boat (Miss Libety) offering 90 minute tours. Big Bear is predominantly a snow ski location, but summer offers camping, boating and fishing. It is 7000 ft elevation and could take some adjustment for altitude.",
    },
    {
      "author": "mike w",
      "rating": 4,
      "date": "August 2011",
      "tripType": "Traveled with family

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      "traverse:reviewText": "we got bumped from our planned hotel and came here. very friendly staff got us a very clean an new looking room. it was a hot weekend, but the ac kept us cool. we stayed in the "Sherwood forest" rooms. I only wish that the rooms were themed to match the name of the place. or room had pictures of vintage cars - nice but missmatched.",
    },
    {
      "author": "Ken P",
      "rating": 5,
      "date": "August 2011",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "This was my wife and my forth trip in two years. The staff is very friendly and the restaurant is very good.",
    },
    {
      "author": "jdro",
      "rating": 4,
      "date": "August 2011",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Super affordable, great location, SO cute and quaint for a couple nights away with the wife. ONLY thing is, there was no air conditioning in our room (this was in 09 though so not sure if they changed this) I was glad we went when we did, cause later in the summer it might have been even hotter, lol. The restaurant on site was nice and also had a good prime rib. I'd recommend this place to anyone staying on a budget, but wants an "adorable" (my wife says) place to stay for a night or two.",
    },
    {
      "author": "travellove2",
      "rating": 5,
      "date": "August 2006",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "For the perfect weekend (or longer) getaway I would highly recommend the Robinhood Resort. The staff are people oriented & go out of their way to accommodate young & not so young. Recent DVD's are available to watch in your room; coffee & pastries are provided in the lobby for an early morn "snack" & the rooms are clean & the beds are comfy! The on site restaurant offers wonderful meals (try the seafod linguini) ...I thought I had died & gone to heaven! The location of the Robinhood is perfect! You can walk across the street to the lake or to the villiage, which is just a few steps away. Our room had a fireplace, which we've used before when the weather warranted. I've stayed there before and will stay there again!",
    },
    {
      "author": "Wendy R",
      "rating": 5,
      "date": "April 2019",
      "tripType": "Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We stayed here for 2 nights with two other lots of friends. Rooms were clean and tidy and toasty, which was good as it’s still a little cold. Would highly recommend staying here. It’s location near all the shops and motels is great as we didn’t have to take the car out.",
    },
    {
      "author": "Jim H",
      "rating": 4,
      "date": "April 2018",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "Stayed in a small suite with a little view of the lake from the living room. Room has all the right stuff but not first rate, good but not necessarily it tip top condition, functional but showing some wear and tear. It was clean and roomy including the shower and double sink bathroom. Uses a gas fireplace for room heat. A neat touch. Walk to lake, shopping, and dining - you are in the middle of the best part of town. We'd stay here again. Fair price for the location.",
    },
    {
      "author": "Edjmin",
      "rating": 5,
      "date": "April 2015",
      "tripType": "Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "We stayed here for my fiances birthday with another couple. We got here very early in the morning. John got us the best deal and was a very nice abd humble guy. This is gonna be our big bear resort from now on, thanks to the great customer service from all the employees. Thanks john.",
    },
    {
      "author": "Willow_roots",
      "rating": 5,
      "date": "April 2014",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "Wow! What a great deal! Very cheap (we stayed in April, off season and it was $60 a night!) NO problems or complaints at all! Room was CLEAN, COMFY, perfect size for 2 people. The bed was so comfortable, honestly better than my bed at home ! We were at the edge of the building near the street but there were no noise problems at all. Heater worked perfectly and shower was very HOT! Perfect location right in the village. Walking distance of everything in town! Totally blown away by the value we got here. Would definitely stay hear again and again. :-) Maybe next time we'll get a room with a hot-tub!",
    },
    {
      "author": "larob67",
      "rating": 4,
      "date": "April 2013",
      "traverse:reviewText": "Love this place. Room is clean and cute.great location, friendly staff. The only negative the fireplace didn't work and they were unable to get it fixed up they did come right away to try and fix it. But over all it was a great place to stay.",
    },
    {
      "author": "Andy32815",
      "rating": 4,
      "date": "April 2010",
      "tripType": "Traveled with family

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      "traverse:reviewText": "I recently traveled to Big Bear Lake With my teenage son to get one last day on the mountain before seasons end. Checked in because of the great location in the village of Big Bear and the value. The first room did not suit our needs and The owner gave us tour thru several rooms until we found one that suited us, Which was above and beyond the call of duty. Also the one we decided on was a total upgrade from the first room that didn't suit us. After that he gave us a DVD player and two free movies all at no extra charge. The room was clean and comfortable. Hotel staff was super friendly and very attentive to our needs. Also there is a restaurant and bar on site with some great food. I"m an avid snowboarder and skier and visit Big bear often during the winter months Robin Hood resort will be my Hotel of choice for all my future trips. Thank guys for making my sons and my trip a pleasure.",
    },
    {
      "author": "stegrif",
      "rating": 5,
      "date": "April 2008",
      "tripType": "Traveled as a couple

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      "traverse:reviewText": "We stayed 4 nights at the Robinhood resort (room10), a very comfortable and large room - although a little dark! with fireplace, fridge and microwave, the furniture was looking a little tired but the room was clean and great value. It is in a great location in the 'Village' area of Big Bear with some good restaurants close by. Very helpful and friendly staff. About a mile drive to Snow Summit and a little more to Bear Mountain, the hotel is just off the main street and the marina area is on the other side ot the street.",
    },
    {
      "author": "porterin",
      "rating": 4,
      "date": "April 2007",
      "tripType": "Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners",
      "traverse:reviewText": "What a friendly place! All the staff we have met are keen to help. We needed extra space for my son, and the manager sorted it all out with minutes, by upgrading us to a brilliant room. No messing. I can recommend staying here. By the way, Snow Summit was still open up to 8th April, and Big Bear still has snow until the 14th... Plent y to do, and not at all crowded. Worth coming late in the season. Peter",
    },
    {
      "author": "Destination13540",
      "rating": 5,
      "date": "April 2006",
      "traverse:reviewText": "I have been coming to Big Bear two times a year for the past 4 years. I have stayed at the Robinhood Resort (new building) room #35 everytime. What a great place to stay. The staff is always helpful, especially Peter. I would return to this hotel in the future. The location is great! Service wonderful! and Peter, the manager the Best!",
    },
    {
      "author": "Pioneer23662",
      "rating": 5,
      "date": "April 2004",
      "traverse:reviewText": "The Robinhood Resort has been our home away from home for over 5 years.We are in our eighties and we drive 2,200 miles to enjoy the mountains and the surrounding areas.The joy that comes from the interacting with a caring staff that comes forward when a SIGNIFICANT problem occurs is beyond the most vivid imagination. During our last sojourn my sweetheart broke her hip, the Robinhood staff together with other concerned Big Bear residents came forth to help.During WWII I was a member of air combat crew and memories of the caring medics meeting returning planes came back to me. There is no greater love.A special kind of magnetism draws us back to Big Bear.Liveable accommodations with an environment beyond description provides a few weeks of detactment from the engulfing world",
    },
    {
      "author": "Isabelle72",
      "rating": 5,
      "traverse:reviewText": "This weekend (July 13tth) we stayed at the Robinhood Resort and loved it. The room was very cozy and very clean. We especially enjoyed their restaurant and bar. The food and service was great....we wish we had a Nottinghams in Long Beach. We didn't need our car from the moment we arrived , until we left. The fun little shops and the marina are all within walking distance, including a movie theater. During our stay we talked to 2 other couples staying in rooms near ours and they were also quite happy with the accommodations,etc. We will definitely go back there again. Hope it's soon!",
    },
    {
      "author": "boblaj",
      "rating": 5,
      "traverse:reviewText": "The Robinhood Resort in Big Bear Lake is the perfect place to stay!! Everything was so perfect, I don't even know where to begin. My husband , myself, and our son stayed in The Sherwood Forest part of the hotel. A beautiful room with a king bed, fireplace, spa tub, and a beautiful view of the lake from the balcony. The room was so beautifully decorated and so Clean!!! That's really important to me, cleanliness, our room was spotless! Comfort is another important thing. The bed was big and comfy, the linens were so soft and pretty. They also offer room service, but we chose to walk across the parking lot to the restaurant, Nottinghams. The food was unbelievable!! The restaurant was also so nicely decorated, the staff was so friendly and the service was excellent! We had a late lunch/early dinner upon our arrival. We went about our day, and decided to go to Little Johns Tavern in the evening for some late night snacks and drinks. There was a good band playing, and once again, the food and service was spectacular!! Try the carmelized brie with bread and apples! After a soak in the spa tub, we were so relaxed, I had the best sleep ever. We woke up to watch the sunrise over the lake, and there was fresh coffee and danish in the lobby. After that we decided to dine once more at Nottinghams for breakfast, I didn't think I could be so impressed by one restaurant, but everything had been so perfect , why go anywhere else? That's what was nice too, everything you need is right there. My only regret is I wish we could have stayed longer. Next time we will. I could go on and on about how wonderful it was. It was a perfect family get away, also the perfect place for a romantic get away. I highly reccomend this hotel to anyone who plans to stay in Big Bear. Laura Johnsen",
    },
    {
      "author": "pereasgirl92",
      "rating": 5,
      "traverse:reviewText": "My whole family enjoyed our stay. I would like to go again. I thank the the hotel Employees for taking care of us and our needs. I haven't had good customer service in such a long time. And we received it there.",
    },
    {
      "author": "Culture10375",
      "rating": 5,
      "traverse:reviewText": "Our stay at the Robinhood Inn Resort was a magnificant, much needed, mini-vacation. The price was right, service was excellent, the room tastefully decorated with a real wood-burning fireplace, and a real treat was the heated spa. Another bonus was the discounted ski package and the Continental breakfast offered in the cozy lobby. We appreciated the convenient location--within walking distance to great shopping and best of all, right next door to Knottinghams Restaurant. I'm not kidding when I say the food prepared by Pancho, the cook, was absolutely, deliciously, wonderful!! We'll be back again, that's for sure!!",
    },
    {
      "author": "Adventurer31388",
      "rating": 1,
      "traverse:reviewText": "I reserved a room here for a ski trip with my brother based on favorable reviews on this site. In general, reviews said it was older but the staff was friendly and it was well maintained. Well, they were right about it being older and wrong about the friendly staff! We checked into room #7. It was definitely much older and more dumpy than I thought it would be. The beds were cheap ones from the 70s that make Motel 6's seem luxurious. My wife would not have stayed there. But as guys we tolerated it. When we arrived the room was about 50 deg and when I told the front desk the heat didn't work. They came up, lit the pilot light, and left. When it still didn't heat up I messed around with the thermostat and determined the batteries were dead. When I went to ask for new batteries the person at the front desk acted like I was asking for the world. Even with new batteries the thermostat never did properly control the temperature and we woke at least once every night to either turn up or turn down the heat. On a Sunday eve we had skied all day and were looking forward to resting in the hot tub, which had been on the previous two nights. When we got there it was turned off so we went in to request they turn it on. They told us they were not running it because there wearn't enough guests to use it. When I reserved the room I specifically asked if they had a hot tub because I knew we'd want to use it after a long day of skiing. They never mentioned anything about not running it when there were few guests. When I pointed this out, that we paid for the room having been told it would be available, the passive aggressive response I got from the staff was "well, do what you want", which was equivalent to fu&? you, because the area was locked and we didn't know how to turn it on. I have only stayed at a few places more dumpy than this, and no place with as rude a staff. I think pretty much any place else in town would be better.",
    },
    {
      "author": "Tanya1296",
      "rating": 1,
      "traverse:reviewText": "We stayed here 12/26/04 for 2 nights. My husband reserved 2 rooms in the old, original building (we had room # 2 near the office). Unfortunately, they were booked up in their newer building, otherwise we would have stayed there. The old building is an absolute dump!!! It looks like a tenement apartment. I wasn't expecting this at all. Yucky green carpet, a stained "spa" in the living room you couldn't pay me to "relax" in, and old worn, bed sheets with holes in them! There was white dust on top of the phonebook. The comforter seemed 25 years old. It made me so angry that we probably paid more (whatever more was) because it was the holiday season. I think my husband was suckered in by the beautiful photos of the other rooms. "Unfortunately," there was a small flood in the bathroom (the spa leaked for no reason) so we had to move across the street to the new building to spend one night in their nicer rooms. Aaaahhhhh. But then back to yuck room the next day. On the upside, the staff were friendly and available to help out. It IS a great location as it is on the main blvd and walking distance to the village and a short drive to peak. So as long as you are not in their older rooms (or if you are, and are aware of what you are getting and are fine with it) you should be happy.",
    },
    {
      "author": "Departure36908",
      "rating": 5,
      "traverse:reviewText": "My Husband and I recently took a trip to California. We never book a hotel, so just take pot luck. We drove upto Big Bear Lake, and stopped in various motels asking for rates and then came across The Sherwood Forest Resort, which just looked so inviting. We went in and haggled a price, and they were very accommodating, and booked a room for 2 nights. It was clean, comfortable and very friendly, and coming from the UK, I would definitely recommend the Resort to anybody, both American, British or whereever. We would definitely go back and stay there again, and would have no hesitation in recommending it to anyone.",
    },
    {
      "author": "Trip39698",
      "rating": 2,
      "traverse:reviewText": "We were disappointed with our stay at the Robinhood Inn. We stayed in the "older" part and it really showed its age. Perhaps we should have stayed in the newer section. Their restaurant (Nottingham's) was nothing more than a glorified coffee shop. The service was rude and slow. We could have used my steak as a spare tire (maybe that's why it had Goodyear branded into it..lol). I consider myself a sound sleeper, but the noise from that place kept us up almost all night. First, we were practically right on the street at what is probably Big Bear's busiest intersection. Secondly, there was a band palying downstairs in the bar all night (or so it seemed). We could hear everything (I mean everything!) coming from the room nextdoor.Next time we will ask more questions before we book on how a place sounds.",
    },
    {
      "author": "OnAir16104",
      "rating": 5,
      "traverse:reviewText": "We originally stopped at the ThunderCloud. Quickest checkin and out in history. We then went to the Wishing Well that we had stayed before, they were full. Next door was Sherwood Forest. The manager gave us keys to check out the different rooms. We were sold!!!! We stayed in the new building. We had a private porch looking at the lake, in room jacuzzi, fireplace, air conditioner, TV with built in DVD-VCR (free movies at the office), little fridge, microwave, coffee. We're already saving for the next trip. Close to the village, easy walking around town incase having to much fun. Best Birthday yet!!!",
    },
    {
      "author": "Tantor",
      "rating": 5,
      "traverse:reviewText": "A little bit of background, before I get going- there are 2 separate areas of this resort. The main area is about 20 years old, and the newer side is about a year old. The location is on the main boulevard and is on/ at the Village area- everything is in a easy walking distance. We booked a stay for 3 nights in June and originally were staying in the Friar Tuck room on the older side. The room was clean and spacious, and had a fireplace. It was a nice room, with cable TV and no VCR. We stayed in the room for the first night. Just out of curiousity (the next morning), we asked the manager (Peter) about any availability in the newer side, as it looked more sparkly and shiny on the outside. He checked for us, and there were rooms available- he let us go over there and check the room out, and it was great. (Don't get me wrong, the old room was fine- the new one was just nicer). He got us into the new room within an hour. The new room came with a VCR- movies are available for free at the front desk. Peter was the guy who made our stay great. He recommended a great pizza place, found me a place to clean our one fish we caught (my 5 year old used her Barbie fishing pole and caught her first fish- a two pound trout). On the weekends, juice, pastries, and muffins are available. I think coffee is available in the lobby every day, and coffeemakers are also in each room. There's also a microwave in the main lobby area. Firewood is available on site for a moderate price. There's a restaurant on site which we didn't try. One last thing- There was a woman who was there in the afternoons who wasn't as helpful, maybe even a little bit grumpy. (All the other staff were nice). Don't let her dissuade you from staying here if you have to deal with her over the phone. All in all, a great experience staying here. Thanks, Peter!",
    },
    {
      "author": "Go17784",
      "rating": 5,
      "traverse:reviewText": "When we arrived, we were greeted promptly by a super friendly staff. When the room was not quite what we expected, the manager allowed us to look at six other rooms and choose the one that was right for us. The room was very spacious and yet cozy, and we felt that we had alot of privacy. The staff was continually helpful and friendly, even late into the night when we called to the desk with a problem, which they were quick to remedy. The price was very reasonable and the location was awsome. Overall, we loved the place and would gladly stay again and again!! We encourgae you to do the same!",
    },
    {
      "author": "fire71",
      "rating": 5,
      "traverse:reviewText": "A special thanks to the Robinhood Inn for their accomadations they extended to the firefighters during the recent fires. I am very grateful for kindness. I look forward to returning and staying with you again!",
    },
    {
      "author": "Exploration9547",
      "rating": 5,
      "traverse:reviewText": "The new part of Robinhood is beautiful and quality. With high speed interenet connection we are all set , close to town, outdoor spa, a Restauant too... The stay was grand....",
    },
    {
      "author": "Curious2571",
      "rating": 5,
      "traverse:reviewText": "The staff at the Inn are fabulous and very accomodating. The rooms are cozy and clean. The Inn is close to everything you could ever need. Would stay there again without hesitation.",
    },
  ]

  // ── yelp Reviews (270 collected) ──
  "traverse:reviewSource:yelp": [
    {
      "author": "Christine F.",
      "date": "Sep 7, 2015",
      "traverse:reviewText": "[Christine F.](https://www.yelp.com/user_details?userid=n4smlR9HbE6hYU9B5Zs2Wg) My fiance and I went to Robin Hood Resort on Labor Day weekend. We stayed in room 2. While I picked the most inexpensive room, the man at the front desk upgraded us to a room with a kitchen at no extra cost. The next morning I met Rita, who is a 40 year resident of Big Bear. She had a wealth of information for our stay. Things to do, she knew them all!! The rooms are older, but the staff was wonderful and we found it to be very comfortable!! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=220) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [21](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [22](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [23](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=220) [25](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=240) [26](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=250) [27](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=260) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=240) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Mark H.",
      "date": "Sep 4, 2022",
      "traverse:reviewText": "[Mark H.](https://www.yelp.com/user_details?userid=9XCGBvNM-RuvqPV6Yf34cA) [Elite 26](https://www.yelp.com/elite) [All-Star](https://www.yelp.com/elite) [4 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=9XCGBvNM-RuvqPV6Yf34cA) Some parking spaces are underneath pine trees that can drop cones 5" long, so you may want to park in other spaces. The hotel has rooms in three buildings. My room was in the Wishing Well Motel, which has the same owners. My room was next to the Main Street, Pine Knot Ave, so it was quiet from about 10:30 pm to 8 am. For a quiet room, ask for one away from the larger roads. Woodpeckers right outside my room! Like other mountain hotels, there is heating but no AC or bathroom fan. Good AT&T cellphone signal. Hotel Wi-Fi is good in the parking lot but may not work in the room - Wi-Fi may suffer interference from the nearby cell tower. ![Robinhood Resort - Room - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/xj0IGouJt-nDh-TFV-ttqA/348s.jpg) ![Robinhood Resort - Room - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/BAtVORUHzieOhUTImpeRHw/348s.jpg) ![Robinhood Resort - Room at night - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/iiKsuMT4M253e1rv1_cX8w/348s.jpg) ![Robinhood Resort - woodpecker just outside - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/qnLEGFf4Vi4SBkBnGc_fZQ/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) We were lucky to get a room after midnight on a holiday weekend! Great upstairs room, lots of space, easy to settle into, very little road noise. Open the window for fresh air. There is a recycling bin next to the hotel on Pine Knot Ave, next to the arch that welcomes visitors. Minor issues: Wi-Fi kept disconnecting and reconnecting, bed was a bit squeaky whenever we moved. - [![Photo of John S.](https://s3-media0.fl.yelpcdn.com/photo/7KT1Oqd3HZ-eA_l7CqYGyw/60s.jpg)](https://www.yelp.com/user_details?userid=QrLdCN-W58ijXhv_xgOGLQ)",
    },
    {
      "author": "Michael J.",
      "date": "Sep 4, 2017",
      "traverse:reviewText": "[Michael J.](https://www.yelp.com/user_details?userid=xAfY5LUHxvdXckdM6vn43w) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=xAfY5LUHxvdXckdM6vn43w) We stayed at Robin Hood resort in big Bear Lake and it's one of the best hotels in the area. What makes Robinhood hotel a 5 star, A+ rating is the customer service and professional friendly staff. Peter has been very helpful and helped us plan the day. The rooms are clean and the bed is very comfortable with a terrific atmosphere that helped me have a great and restful night sleep. You can call the Robinhood hotel directly and they will match the online prices! I would highly recommend booking your next stay at Robinhood resort. MJ PI ![Robinhood Resort - Jacuzzi at Robin Hood hotel and resort in big bear - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/nhYSFDMlJ2Wp22nu5h58Ww/348s.jpg) Jacuzzi at Robin Hood hotel and resort in big bear ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Maria A.](https://s3-media0.fl.yelpcdn.com/photo/4UPQT8uHTlITzbrGhqAuYA/60s.jpg)](https://www.yelp.com/user_details?userid=rI7zYtGBBtElafSzvj1zGg)",
    },
    {
      "author": "Julisa J.",
      "date": "Sep 4, 2017",
      "traverse:reviewText": "[Julisa J.](https://www.yelp.com/user_details?userid=hDEUrn23YRLYxNsf3gGrmQ) The location is just perfect - 5 minutes walk to Marina, to The Village, a lot of restaurants and activities around. The room was spacy and clean, with the huge patio outside. The kitchen had a fridge and microwave, so you can feel like home. We really enjoyed a jacuzzi right inside the room and spent the entire evening in the front of the fire place. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [6](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [7](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [11](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=100) [12](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=110) [13](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=120) [14](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=130) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=100) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Terry J.",
      "date": "Sep 4, 2014",
      "traverse:reviewText": "[Terry J.](https://www.yelp.com/user_details?userid=MbvFPg6saSBEfblDAdd1EA) Not to thrilled with the way they handled my booking. But things seem to be working out now. Did not stay there. There is not any thing to say how they treat you once you get there. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jennifer S.](https://s3-media0.fl.yelpcdn.com/photo/vsvZOYO5TMyJrz6drFPbfg/60s.jpg)](https://www.yelp.com/user_details?userid=hL17FgUVx2znvXRaw89OmA)",
    },
    {
      "author": "Sylvia B.",
      "date": "Sep 28, 2022",
      "traverse:reviewText": "[Sylvia B.](https://www.yelp.com/user_details?userid=lw-JBBasSeLvaTO6E6KDyw) Rooms are homely. However, rooms are very private. I stayed in room 63 and it was cozy; just needed a place to sleep, rest and re-energize. Recommend if you want to get away from the hustle and bustle of everyday life. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Angela P.](https://s3-media0.fl.yelpcdn.com/photo/Ugj9eJ2zmoTpDB4mcNgVDQ/60s.jpg)](https://www.yelp.com/user_details?userid=lDF1LIMGxHZGgHjySTwpJw)",
    },
    {
      "author": "Nae B.",
      "date": "Sep 27, 2020",
      "traverse:reviewText": "[Nae B.](https://www.yelp.com/user_details?userid=0OOSx-kgwuvZbLPLOWeueg) We came up during Covid and knew the atmosphere would be different up in Big Bear. I came with 3 other women, 2 were my Godmothers who needed to be near myself and friend who was on the short trip away. Once I told the person at the desk, a really nicer older man, my concern about being upstairs as those rooms were ready early, he said could I wait until 3:00 which truly was the real check in time. I said absolutely yes. Right a little bit after 3:00 I received a pone call saying our rooms were ready. They were right next door to each other which due to a family death turned out to be beyond helpful when we received the news. It was near the street path but not close enough to hear anybody driving by-so that the Godmothers did not have to maneuver through the hotel buildings to get to the main drag. The place is not the Marriott but it is clean, kept up, everyone that works at this place works incredibly hard to do anything you ask, customer service is above and beyond anywhere else during Covid that we encountered. I would not hesitate to come back at any time in the future if need be. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of April H.](https://s3-media0.fl.yelpcdn.com/photo/YtzQx46rx3nz1H8UHeOmuQ/60s.jpg)](https://www.yelp.com/user_details?userid=RB4n8IYB_VCF8Ld20fPvXw)",
    },
    {
      "author": "Ty C.",
      "date": "Sep 24, 2016",
      "traverse:reviewText": "[Ty C.](https://www.yelp.com/user_details?userid=or-i1VZXh0mYBuA7nPnPkQ) Not cool. I literally saw the bartender pour the juice from his mats down into the ice, then laugh and try to pretend it didn't happen. They served other people with that ice covered in gross spittle. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Terry J.](https://s3-media0.fl.yelpcdn.com/photo/4bdy6KojPJYnW2UVxXE0hg/60s.jpg)](https://www.yelp.com/user_details?userid=MbvFPg6saSBEfblDAdd1EA)",
    },
    {
      "author": "Dustin D.",
      "date": "Sep 21, 2014",
      "traverse:reviewText": "[Dustin D.](https://www.yelp.com/user_details?userid=nCl4jrBP8Rm_AYH3WYFxdw) We stayed in the Sherwood forest building, unit 31. The room was nice but the bed was absolutely horrible. They aren't even queen size, only full or double twin. They're hard as a rock and the pillows are flat as pennies. None of these rooms have a view of the lake even though it's right across the street and unit 31 was in a hallway with only a view of a wall. I would not stay in this room again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of ピーター](https://s3-media0.fl.yelpcdn.com/photo/WF0WnxEPeP8rA0OPYGQLyQ/60s.jpg)](https://www.yelp.com/user_details?userid=ifMxk1YXodvOgeCEMfSMQw)",
    },
    {
      "author": "Sheranne D.",
      "date": "Sep 20, 2015",
      "traverse:reviewText": "[Sheranne D.](https://www.yelp.com/user_details?userid=oN5D_Wy97onbFr5T2llSVA) This place is clean, comfortable, quiet, a good value. Close to the Village if you want to shop. Only 5-6 minutes from Bear Mtn. The restaurant must be good because, (mid-week), it was continuously frequented by locals, always a good sign. A family friendly place. Mini fridge and fireplace in my room. It says a lot when ALL the out-of-town volunteers for USARC (United States Adapted Recreational Therapy at Bear Mtn)(they help any disabled person ski, no matter what the disability, quad, autism, cerebral palsy etc) stay there. Every time. That says a lot. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Chris K.](https://s3-media0.fl.yelpcdn.com/photo/0aTlW65D9VGEeR7pHj4rYQ/60s.jpg)](https://www.yelp.com/user_details?userid=UikW7dykduj-FBplvL856g)",
    },
    {
      "author": "Mark H.",
      "date": "Sep 2, 2014",
      "traverse:reviewText": "[Mark H.](https://www.yelp.com/user_details?userid=lMSo3ooMCu3ZMPREMR7zEw) The overwhelming best thing about Robinhood Resort is its location - right at the corner of Pine Knot Ave and Big Bear Blvd. If your a RR guest, you don't need to move your car to do anything at Pine Knot Marina or the shopping and restaurants on Pine Knot Ave and Village Dr. Otherwise, our queen-bed room was small and tired. It was stuffy without much ventilation. Plus there's a lot of extraneous noise coming from the patio out front and the parking lot. Two strange things for us. First, the breakfast room didn't open until 8 am, which is late if you want to get a head start on your day's activity (or you have an appointment at 9 am). Also, only one of the multiple room keys they gave us worked. Well, that's not helpful if you unwittingly leave \*that\* key in room. Anyway, the man at the reception desk eventually got us back in, but it was quite strange. In conclusion, we paid $100/night for the queen room on a holiday weekend, and under no circumstances would I pay more than that at RR. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Kyle M.](https://s3-media0.fl.yelpcdn.com/photo/Jjd_m7PV2Xob69pk4nvIUQ/60s.jpg)](https://www.yelp.com/user_details?userid=LVEFg1BPBcCotIm8QtgFaQ)",
    },
    {
      "author": "Marina V.",
      "date": "Sep 18, 2018",
      "traverse:reviewText": "[Marina V.](https://www.yelp.com/user_details?userid=fQ_WhwNNpDhv3wtR5yGBMQ) [10 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=fQ_WhwNNpDhv3wtR5yGBMQ) We have stayed at this hotel twice, both times our room had a Jacuzzi and a fireplace. It was just wonderful. Super comfortable and very clean. Owned by a local family (I love places like this). The hot tub is right there in the room, so I had a glass of wine and watched TV while enjoying a hot bath! Another night we sat in the Jacuzzi, turned off the lights and turned on the fireplace. It was really great. Highly recommend. Special shout out to Peter at front desk for being super nice! Also, the location of the hotel is great as it's in the heart of the Big Bear Lake Village, we walked everywhere. ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/UGb1cvcI7DhcblajkpHdWg/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/pTx97JNTMKbHWUWz9xaFag/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/QTRiGqhocED4sPeY9vF4Sw/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/IVpWvrFwGrb_8wNPIEYfhA/348s.jpg) [See all photos from Marina V. for Robinhood Resort](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=fQ_WhwNNpDhv3wtR5yGBMQ) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Natalie H.](https://s3-media0.fl.yelpcdn.com/photo/kttZp0sa44hU8t7b4YhpHg/60s.jpg)](https://www.yelp.com/user_details?userid=AljXzdHFNB5YEaetHJphIA)",
    },
    {
      "author": "Pete C.",
      "date": "Sep 10, 2016",
      "traverse:reviewText": "[Pete C.](https://www.yelp.com/user_details?userid=qOzBbbpDCdqHCqTQTtHwrw) I stayed here years ago but I forgot how much I liked it. Great price, clean comfortable rooms, pleasant staff and a good location right in the village. This place is great. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Joseph P.](https://s3-media0.fl.yelpcdn.com/photo/HbAAoeAQZMC8rwisSlGprA/60s.jpg)](https://www.yelp.com/user_details?userid=2Q6-6IZBlUtq-nrUBSxCoQ)",
    },
    {
      "author": "Peter P.",
      "date": "Sep 1, 2019",
      "traverse:reviewText": "[Peter P.](https://www.yelp.com/user_details?userid=3qCRtDyoDovvR8QDDuh5Qg) Killed 8 spiders in room 22 on 8-31-19. Room was dusty with spider webs all over. Manager indicated that he could give me a discount next time. No thanks. I'll pass. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Tina H.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=SsnvMGD1XisoxVM8VI9HYQ)",
    },
    {
      "author": "Beth C.",
      "date": "Sep 1, 2014",
      "traverse:reviewText": "[Beth C.](https://www.yelp.com/user_details?userid=T-T8Ln7K4RR2fbjiy2Gv_w) We decided to stay one more night in Big Bear over the weekend. We got lucky to find a room. 95% of the rooms were booked because of it being Labor Day weekend. They had a couple rooms left. They booked us in the first room and we just about fell over when we walked in. The room was dated back to 1970. The walls needed painted, the bed cover had stains, the sheets were gross and there was no air in the room etc... My boyfriend and I both went up to the front desk to complain. The man at the front desk was amazing friendly and accommodating. He wanted to make sure I was happy so he gave me 2 different room keys to check to see if I liked those rooms better and if I didn't he said he would refund me. Well I ended up picking room 31 in the newer building. It was bigger, had a kitchenette, air conditioning, a fireplace large bathroom and microwave and fridge. He only charged me $10 more for that room. My only complaint about that room was the bed is very hard and pillows need to all be replaced. They are flat and stiff. The owner or manager not sure what his position was deserves 4 stars for customer service. My only two suggestions would be to redo room number 5 completely and buy new pillows for your beds. I would stay there again but only in the newer building. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Hailey K.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=xYbwYRyC0a68ZM6f9vf7gQ)",
    },
    {
      "author": "Anna R.",
      "date": "Oct 9, 2016",
      "traverse:reviewText": "[Anna R.](https://www.yelp.com/user_details?userid=LzLRPjROrgrrjTAzk2v5uQ) [6 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=LzLRPjROrgrrjTAzk2v5uQ) Grab all your woodsmen and fair maidens and gallop to Robin Hood Resort! Located in the heart of Big Bear, walking distance to everything such as restaurants, bars, the lake and shops! This place has something for everyone and I mean everyone! If you're looking for a place to lay your head at a very low price they have rooms at the Wishing Well. For more luxurious accommodations like a room with a hot tub or a condo located at the base of Snow Summit, this place has it all! We've stayed in a 3 bedroom condo with a private hot tub and Maid Marian to a standard room. The restaurant at Nottinghams is delicious so you can't go wrong there! If you're looking for a place that treats you like family coming home after a long trip away, look no more, this is your place! Our family gives 10 thumbs way up! ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/EjKZ2ECCia2mNj_t1ZgTFQ/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/oNdUuEt8uOWQGxkELdSXCA/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Pe-wQi4iJsuLa64yTZXSlw/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/MtjEpPFC9JjMFIkKjyq_Lg/348s.jpg) [See all photos from Anna R. for Robinhood Resort](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=LzLRPjROrgrrjTAzk2v5uQ) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Lance C.](https://s3-media0.fl.yelpcdn.com/photo/r9i5reil8Urti3PIUDnbvA/60s.jpg)](https://www.yelp.com/user_details?userid=0AwskcHk4iG3n0whhIc-ew)",
    },
    {
      "author": "Pam N.",
      "date": "Oct 4, 2015",
      "traverse:reviewText": "[Pam N.](https://www.yelp.com/user_details?userid=8sH2-yKPBoCf6Dn6HA1bdA) This was a very nice experience and they have a great little patio. Food was good. Rooms are older but really nice. Staff is very nice and always smiling. Very warm and welcoming. Didn't give the last star because all the heaters were out of propane. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Meagan C.](https://s3-media0.fl.yelpcdn.com/photo/H2hAM23grDIuHc4JbcHBjQ/60s.jpg)](https://www.yelp.com/user_details?userid=UBPNCKezAQ82A3JM5Rc4fA)",
    },
    {
      "author": "Jeff L.",
      "date": "Oct 30, 2022",
      "traverse:reviewText": "[Jeff L.](https://www.yelp.com/user_details?userid=B0QE4MkFIAxA4ic7kcWJKw) Great location to downtown. Great host who checked us in. Grounds look awesome just the rooms are very out dated. Beds need updating but overall good stay. Will stay here again ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Smiley I.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=S6Evcggoi4eZgEC11yJuCQ)",
    },
    {
      "author": "Natacha B.",
      "date": "Oct 3, 2013",
      "traverse:reviewText": "[Natacha B.](https://www.yelp.com/user_details?userid=1qrE6xEqhhvVdVRBzH0fVw) We loved our stay here, and the staff was so warm and friendly! No complaints every thing was perfect and in a great location! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Mike M.](https://s3-media0.fl.yelpcdn.com/photo/PecUtRAm3zETeuy0Z4axLg/60s.jpg)](https://www.yelp.com/user_details?userid=AZfEUeRksxPkaf2cZDry1A)",
    },
    {
      "author": "Bibi B.",
      "date": "Oct 27, 2019",
      "traverse:reviewText": "[Bibi B.](https://www.yelp.com/user_details?userid=84vvDYNnmw1oe6uc1OG0DQ) So we stayed here and ate here and DRANK HERE THIS is a very good place to eat and drink we loved it our waiter was Robie who is awesome and OMG Nica by far a awesome beautiful bartender !!!! Makes the best drinks and best personality!!! Great place great people !! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Theresa L.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=INNbHnSInAbC4s_dntYdSw)",
    },
    {
      "author": "Adrianna K.",
      "date": "Oct 27, 2013",
      "traverse:reviewText": "[Adrianna K.](https://www.yelp.com/user_details?userid=xaMevjsOWaMQ3KkKQIk4Pg) My hubby and I have stayed here multiple times now. Great location! We've had a room in all 3 areas of the hotel too. First let me say that the guys who run this hotel are some of the nicest people I've ever met. And I mean that. Each room we've had was clean and well kept. The room we had in the Sherwood Forest was definitely the best one we stayed in. We paid extra money for the jacuzzi tub and it was WELL worth it. The people on here who complain about the cheaper rooms being too outdated need to understand that you are in BIG BEAR. Half the fun of Big Bear is the vintage rustic cabin style. One night we had to go down the mountain and we're stuck down there because of a storm, so we were unable to make it to our room back at the hotel. When we made it back up the mountain the next morning I told the owners about what happened and they agreed to let my man and I stay that night for free since we paid for a night and couldn't get back to the hotel. I was blown away that they did that for us. I've stayed in a few hotels in Big Bear and this one is by far number one. If you want quality service for a great price Robinhood Resort is your place! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Travis S.](https://s3-media0.fl.yelpcdn.com/photo/OnECZ9D8diHmJ08tptdVUg/60s.jpg)](https://www.yelp.com/user_details?userid=T9yDbGUNByzdprDcciTRxA)",
    },
    {
      "author": "Carolyn G.",
      "date": "Oct 26, 2015",
      "traverse:reviewText": "[Carolyn G.](https://www.yelp.com/user_details?userid=H97daZoU3YkIDOlIxIzl2Q) This place was amazing! From the staff to the place to the actual cabin that we rented. We originally were going to rent a two bedroom cabin and he upgraded us for the same price. The cabin was literally one half block from Snow Summit and had a fireplace a spa and it was perfect. I was celebrating my husband's birthday. We even got a late checkout for free I can't say enough good things and I will be back. Keep in mind that this is not the hotel or resort these are cabins (chalets ) that you rent ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [18](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=170) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [21](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [23](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=220) [24](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=230) [25](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=240) [26](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=250) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=220) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    {
      "author": "Carina G.",
      "date": "Oct 23, 2021",
      "traverse:reviewText": "[Carina G.](https://www.yelp.com/user_details?userid=DMlm9eQTAK9zMlrlcf7WoA) I hesitate to call this a resort, not because I thought it was necessarily horrible but it did just feel like any basic hotel I'd ever been in and in need of an update (at least in the section I was placed in, there's 3 parts). It's a step above a motel 6 in what it provides. It's cleaned, but not really deep cleaned. Everything is made with new sheets, towels, etc. but they didn't check to see if there was trash in the trash can, as I found some liquids in there. They also didn't clean the coffee machine. As far as bugs go, just a few ants here and there, but we are near a dirt lot so it's expected. Nothing major. The pipes are a little too loud as well as I can hear when everyone is showering or flushing. What makes up for it is the placement of the hotel. It's right next to the Village shopping center so you never need to take your car anywhere to go eat, watch a movie, do some shopping, or just explore the lake which is right across the street. Overall not an amazing hotel but not horrible, especially with the location. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Stephanie S.](https://s3-media0.fl.yelpcdn.com/photo/-SZNSKHgGZGZeuaRR2zHPw/60s.jpg)](https://www.yelp.com/user_details?userid=TD41MkDtUi6laO9nXPXGyQ)",
    },
    {
      "author": "Kimm D.",
      "date": "Oct 23, 2011",
      "traverse:reviewText": "[Kimm D.](https://www.yelp.com/user_details?userid=eFzS1_wkHhBC5yCJ_np7Zw) This place saved our trip! After a horrible night spent elsewhere we ended up trying to find a new place for the last two nights of our trip so we could get some rest and enjoy ourselves and I am so glad we found the Robinhood Resort! My hubby and I stayed in the Maid Marian suite which is like being in your own private cabin. There is a huge jacuzzi inside the room so you can soak those tired muscles after a long day of adventures. Another great feature is the huge fireplace that keeps you nice and cozy while lounging on the couches. The location is great- next to the sign for The Village so you can easily walk to restaurants and shops if you wish. The bed was comfy and the whole place was nice and clean. The front desk staff was super nice and helpful and I'm pretty sure they actually gave us a really big discount because of our horrible experience at the other place. We will be back for sure. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of C. R.](https://s3-media0.fl.yelpcdn.com/photo/Sca0JWpV8HU44FLdoR9xPA/60s.jpg)](https://www.yelp.com/user_details?userid=qmoi9pOF-kWnEnPmscGyAg)",
    },
    {
      "author": "Sweet Angel ..",
      "date": "Oct 22, 2020",
      "traverse:reviewText": "[Sweet Angel ..](https://www.yelp.com/user_details?userid=Fa7VMEEDI37Wz_QKs-GQpg) Very very old buildings with very uncomfortable old bathing area but nice pleasant people. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jennifer A.](https://s3-media0.fl.yelpcdn.com/photo/_O4l0kqiqrQMDqLCwqke9w/60s.jpg)](https://www.yelp.com/user_details?userid=7wSRnmT9h_5owmW4MDXAeA)",
    },
    {
      "author": "Marissa H.",
      "date": "Oct 22, 2018",
      "traverse:reviewText": "[Marissa H.](https://www.yelp.com/user_details?userid=pDKd39dKapAsLwO2VFvZ-A) I might as well have been sleeping on the cement sidewalk out side. My boyfriend and I agreed it was the worst bed both of us had ever slept on. Here I am 2 days later and literally cannot bend over due to my chronically stiff/sore back. Lucky for them it's in a prime location other wise they wouldn't be in business. Why can't they just invest a little for their guests to be more comfortable and stay in a clean place. It should be against the law to even sell beds that are hard as cement. Obviously they have enough money to do so when they charge an arm and a leg and don't update a single thing since the 80s. I hate writing bad reviews but this one really pushed me over the edge. If you work here and you are reading this review. PLEASE do something because you have a huge problem on your hands. Never staying here on my yearly trip ever again! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Andy S.](https://s3-media0.fl.yelpcdn.com/photo/zglm4q8SLzkntGAccgz1gw/60s.jpg)](https://www.yelp.com/user_details?userid=6boj4L3MLKAkAskLF-U1wA)",
    },
    {
      "author": "Paige F.",
      "date": "Oct 21, 2012",
      "traverse:reviewText": "[Paige F.](https://www.yelp.com/user_details?userid=62xZ-2U-igOrSYHCGNQYEA) Found this place when planning my trip to the Big Bear Oktoberfest. It's located right at the beginning of the Village entrance. The room was in the main area of the resort. This is NOT a typical resort - but a convenient place to stay with very good customer service, from the clean room being just that - a room with a King size bed (hugged me like a bear - comfy), full bath, fridge, & tv. We were steps from their Knottingham Tavern which by the way had NO lines for breakfast and it was less expensive than it's counter parts on the village road. Each morning my husband & I went there, the waitresses were awesome & kept the coffee coming. There is muffins & pastries with coffee & juice in the lobby each morning but I needed french toast & bacon. As for the location, you are within seconds of all the shops, local watering holes, restaurants, etc. I will definitely stay here again due to the great customer service, price & location. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Beth C.](https://s3-media0.fl.yelpcdn.com/photo/YnrSvKqIoSqO0tMQfedDww/60s.jpg)](https://www.yelp.com/user_details?userid=T-T8Ln7K4RR2fbjiy2Gv_w)",
    },
    {
      "author": "Chuck T.",
      "date": "Oct 2, 2024",
      "traverse:reviewText": "[Chuck T.](https://www.yelp.com/user_details?userid=Gkfkmxg-ywWjJt5Yb9Wsqw) I had a reservation for October 4 for one night. I became ill a few days before and was unable to make it. There was a no refund clause in cancellation policy on Booking.com. But when I reached out to John at Robinhood resort, he explained to me that since I was sick and it was more than 48 hours before canceling, he would not charge me the cancellation fee. booking.com was able to contact John and work it out where I did not have to pay the cancellation fee . I'm saddened that I wasn't able to stay at the resort this weekend, but I plan to very soon. Partly because of John's understanding in my situation. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) ![Photo of Peter B.](https://s3-media0.fl.yelpcdn.com/buphoto/nflhZ0NHdexTULJ1INvV2w/30s.jpg) Hope you are feeling better. Hope to see you soon - [![Photo of Mark H.](https://s3-media0.fl.yelpcdn.com/photo/c7lzFMM6yRojD_KDlAVWzg/60s.jpg)](https://www.yelp.com/user_details?userid=9XCGBvNM-RuvqPV6Yf34cA)",
    },
    {
      "author": "Claudia G.",
      "date": "Oct 19, 2025",
      "traverse:reviewText": "[Claudia G.](https://www.yelp.com/user_details?userid=pje9lrXErpMk8h1uSzY5MA) Northwest Redlands, Redlands, CA Great place to stay, great atmosphere. The restaurant is delicious this resort is in the middle of the strip close to stores, restaurants and shopping. But the hot water....... ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Irene D.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=lcG8-ydOSImbfQPMC8xpYg)",
    },
    {
      "author": "Elizabeth M.",
      "date": "Oct 18, 2020",
      "traverse:reviewText": "[Elizabeth M.](https://www.yelp.com/user_details?userid=Q21vjT03TLNSIlIAXlKcvw) Stayed here for a weekend getaway. It was absolutely perfect, great location, clean room, comfortable beds. Will be back ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Matt G.](https://s3-media0.fl.yelpcdn.com/photo/BbamOX7BjY43TA89iNidyA/60s.jpg)](https://www.yelp.com/user_details?userid=5B8wnUNroobXA24T7Vynkw)",
    },
    {
      "author": "Teri D.",
      "date": "Oct 14, 2020",
      "traverse:reviewText": "[Teri D.](https://www.yelp.com/user_details?userid=TW56tPKpLIUfgOukuqCEeA) BED BUGS BED BUGS BED BUGS BED BUGS BED BUGS My husband and I came here and was so excited about the beautiful location. We were a little early, but the older gentleman who checks us in gave us a room early. The room (room 1) was HORRIBLE. It was dirty, old linens (looked like grandmas from the mid 70's) on the bed, it was dusty and smelled like wet dogs lived in there. Television did not work, with tons of wires dangling down the wall from the t.v. After asking the gentleman at desk, he had someone come fix it. The bathroom just as bad. Towels old and used looking (matched grandmas 1970's decor) mouse droppings on the floor and a huge hole in the bathroom cabinet. When you get on the bed, it felt dirty and dusty. Oh the best part... IT HAD BED BUGS!!!! We didn't realize until we got home... with TONS of bites!!!! THANKS ROBINHOOD RESORT!! Kicker was, when we were leaving we happened to look in the window of the room right next to us as we were passing and a COMPLETELY different room. It looked clean with new furniture. I felt like I was in the Twilight Zone.. almost like he put us in there on purpose. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Charlie R.](https://s3-media0.fl.yelpcdn.com/photo/q1j2Py7lmgPI2ivUz6zrXQ/60s.jpg)](https://www.yelp.com/user_details?userid=g3II54S_zYG7SONRbk7zqA)",
    },
    {
      "author": "Suzi M.",
      "date": "Oct 13, 2019",
      "traverse:reviewText": "[Suzi M.](https://www.yelp.com/user_details?userid=DzweoZd2u0V8bLahUPOPiA) We loved this place. Close walk to everything and the guys at the front desk were really kind. We will come again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=100) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [10](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=90) [11](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=100) [13](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=120) [14](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=130) [15](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=140) [16](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=150) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=120) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Alina L.",
      "date": "Oct 11, 2023",
      "traverse:reviewText": "[Alina L.](https://www.yelp.com/user_details?userid=foWmGDd7QuAgwCqjO3m4KQ) Beautiful ambiance lobby and everything most importantly the person who greeted us I will always come back I came in here for my bday it's very romantic place. Staff are very nice and really good vibes the whole place is clean I love it ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) I honestly like this place from the receptionist guy kinda on his 60s he is very nice and professional. I would say the place is kinda old but the most imp thing is their service! I love the ambiance outside, the heater took a while to work we have to call the receptionist for night shift to help us. The bed sheets are out dated except for the the red ones.i hope the owner somehow upgrade the old beddings and it seems like there is a bed bugs that are biting us I hope not but please have them fixed. - [![Photo of Shellee B.](https://s3-media0.fl.yelpcdn.com/photo/lwSZwX2n9xoH_fyURbHKIQ/60s.jpg)](https://www.yelp.com/user_details?userid=dFUNa3SodFyBIdOaug4K_g)",
    },
    {
      "author": "Cynthia Lee D.",
      "date": "Oct 11, 2019",
      "traverse:reviewText": "[Cynthia Lee D.](https://www.yelp.com/user_details?userid=ZwLNaaKn2qv6_XaZzzaDFA) Booked my rooms on the Robinhood Resort website and I was duped. I was put in a room upstairs at the Wishing Well motel. A old debilitated building, badly in need of repairs. A run down filthy building with peeling paint and torn up stairs. The linens in the bath looked like stained old rags to wash your car with. The mattress, pillows and sheets were disgusting worn out. Windows did not lock and some had no screens. I let them know that I did not sign up for the dump motel but they refused to move me. His attitude was that he amused at my predicament. Also, I didn't know that the City of Big Bear Lake allowed drinking and tailgate parties in the parking lot. NOT a relaxing vacation! ZERO customer service equals ZERO star ratings. What a ripoff! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Lila B.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=pmPEMgaSSbs4CEG1lV1f0A)",
    },
    {
      "author": "Mariah H.",
      "date": "Oct 1, 2015",
      "traverse:reviewText": "[Mariah H.](https://www.yelp.com/user_details?userid=p2PvlpSegLJ0JBPFTWjHOw) Place is amazing. Feels like Mountains. When i bring my kids up here, they love to stay here. all the staff is amazing. i was referred by a friend and he was so right on. some rooms have a jacuzzi as well. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Savannah T.](https://s3-media0.fl.yelpcdn.com/photo/USxY83ZofPcy6GRYNjUv-w/60s.jpg)](https://www.yelp.com/user_details?userid=Do23q6DNhxRGwxbMti2z9A)",
    },
    {
      "author": "Angel T.",
      "date": "Nov 9, 2014",
      "traverse:reviewText": "[Angel T.](https://www.yelp.com/user_details?userid=1HnKeUUsxyVTNmc1D_ZdDA) Today, 11/9/2914 At 1:30 pm I called this place to book a room. When I asked what the person that I was talking to what the weather was like, he said "if you want to know about the weather call the weather bureau". Based on the hospitality I received during this phone call I decided not to book a room in this place an d I don t thin I ever will. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Paige F.](https://s3-media0.fl.yelpcdn.com/photo/-8Q7NhCtyf60fSkQqJxCHA/60s.jpg)](https://www.yelp.com/user_details?userid=62xZ-2U-igOrSYHCGNQYEA)",
    },
    {
      "author": "Art N.",
      "date": "Nov 8, 2015",
      "traverse:reviewText": "[Art N.](https://www.yelp.com/user_details?userid=wH41UFQwgr3KIUwSeqchng) [3 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=wH41UFQwgr3KIUwSeqchng) Shot a wedding over the weekend and we decided to stay in big bear. I chose this place because of the great rates. It's not the Marriott but it has all the essential things that you need. Fridge, microwave included. If you're down to earth and not too high maintenance then this is the place for you. ![Robinhood Resort - Big Bear Lake, CA](https://image.mux.com/JzkAqHnFvTRxoeh00AR95tWYYvhXWy1w82qaytSIddfY/thumbnail.jpg?height=720&time=0) ![Robinhood Resort - Stayed in room 14 - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/IUVH5jHsW1TaWuTUotN4Iw/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/UdOIApmTdCTU6c_TxLcvRg/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/2GpTZNqb-fV8DakkAliW6A/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Sebastian C.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=5cHOdbZhWZPfkN-a8jTlHw)",
    },
    {
      "author": "Andrew A.",
      "date": "Nov 8, 2015",
      "traverse:reviewText": "[Andrew A.](https://www.yelp.com/user_details?userid=eqfUhtEJSMUz_n7-MYjovg) We had very nice experience at the resort. Our room had a king bed and twin, which was an ideal setup for traveling with a 4 year-old. Because the maid was a little late making up our room for check in, they comped our breakfast the next morning, which was delicious. The location couldn't be any better for walking around the village. We'll definitely be coming back. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=250) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [21](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [22](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [23](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=220) [24](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=230) [25](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=240) [26](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=250) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Linda P.",
      "date": "Nov 5, 2012",
      "traverse:reviewText": "[Linda P.](https://www.yelp.com/user_details?userid=mrRHyj9HhGmX1VACpP-c8g) We stayed 3 nights at the Wishing Well. Our room was recently remodeled and very nice and clean. The manager was very accommodating and attentive. The location was perfect in that we could walk a few hundred yards and be in the middle of town. There was a little noise on Friday night when other guests were arriving late in the evening but then it was very quiet for the rest of our stay. The king size bed was very comfortable. We would recommend as a good value for the money and would definitely stay again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Peter A.](https://s3-media0.fl.yelpcdn.com/photo/kD-hYEZAgMGkoiSjuKnpew/60s.jpg)](https://www.yelp.com/user_details?userid=HCmRLQMRlxjead_VNR9ooQ)",
    },
    {
      "author": "Jacob M.",
      "date": "Nov 30, 2019",
      "traverse:reviewText": "[Jacob M.](https://www.yelp.com/user_details?userid=wKEPmUroZQqQ_pLk8XH5nQ) The worst hotel room I have ever been in. Toilet was clogged and nearly overflowed. The room was freezing when we got in despite us asking them to turn on the heater ahead of time. They didn't. It took like 2 hours for the room to heat up enough to sleep. The bathroom heater didn't work. We had to move the coffee table 7 feet and unplug the tv just to get the coffeemaker to work. Walls were so thin we could hear talking downstairs and individual cars outside. Windows were also drafty fighting the heater. LED lighting, no other lamps, and gloss white walls made the room have a harsh sterile feel. The room was very thin only like 9 feet wide. Also, bring your own towels. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Salim A.](https://s3-media0.fl.yelpcdn.com/photo/dmtMcXsyyYRAxhWVydhJ6w/60s.jpg)](https://www.yelp.com/user_details?userid=5id2kVugeohPl4qy8-jFzw)",
    },
    {
      "author": "Brennan R.",
      "date": "Nov 3, 2018",
      "traverse:reviewText": "[Brennan R.](https://www.yelp.com/user_details?userid=gi0fPkKqIxG_AJj8CMXE3g) The staff is fantastic and very helpful. The location is great, near many restaurants and shops. The room is very cozy and rustic. I would recommend this hotel to anyone who is looking to get away for awhile. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Sky M.](https://s3-media0.fl.yelpcdn.com/photo/jtp02yGWWL34xEngs3MfYg/60s.jpg)](https://www.yelp.com/user_details?userid=XQyiI2ic4c44Z5fwzOXAcw)",
    },
    {
      "author": "Ericka P.",
      "date": "Nov 28, 2016",
      "traverse:reviewText": "[Ericka P.](https://www.yelp.com/user_details?userid=kFxPd2ZBqSpdFv-N73j0Bg) I love the location. Their rooms are pretty big and easy to access. I was able to make last minute reservations, the process was fast. Their prices are decent. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Scott M.](https://s3-media0.fl.yelpcdn.com/photo/glxVjcdiljEsVkMnz4Qr0g/60s.jpg)](https://www.yelp.com/user_details?userid=8koZtw0x0b3QN7Qu48MW1A)",
    },
    {
      "author": "Sophia D.",
      "date": "Nov 27, 2022",
      "traverse:reviewText": "[Sophia D.](https://www.yelp.com/user_details?userid=D1upx_SCzA1XkmPQc2UNNA) Great location, literally right next to the village and walking distance to yummy restaurants. Room was clean and cozy, staff was welcoming. Only complaint I have was that we could hear our upstairs neighbors' every move. Sounded like the ceiling was gonna fall through everytime they'd walk. But would recommend this place for a quick and easy stay! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Deborah F.](https://s3-media0.fl.yelpcdn.com/photo/HelCivs5G8t9OdgHvtt2mQ/60s.jpg)](https://www.yelp.com/user_details?userid=9bFa3CU3Tp49I0k2zL3pXw)",
    },
    {
      "author": "John G.",
      "date": "Nov 26, 2025",
      "traverse:reviewText": "[John G.](https://www.yelp.com/user_details?userid=GNPyyPYXFm-1qruWFC9h_g) [3 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=GNPyyPYXFm-1qruWFC9h_g) Ended up booking a premium king spa room, me & my girlfriend absolutely enjoyed . 2\. Really close the village(walking distance) 3\. pet Friendly(Big plus, $25 extra not bad) 4\. jacuzzi in the room! (main reason we chose it) 5\. Had AC & Heater (Fire place) Highly recommend staying here if you're looking for something close by the village! ![Robinhood Resort - Village - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/-muNi3H9i82GgqpVXQa3Xg/348s.jpg) ![Robinhood Resort - Hot tub - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/nDUPC_oHjXOwjY0g_zWcqA/348s.jpg) ![Robinhood Resort - Safe parking lot - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/SCUc40OHpdAPGVg3Hxr9nQ/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jessica J.](https://s3-media0.fl.yelpcdn.com/photo/Cz_F7DSfuvDLPkTdxwTExw/60s.jpg)](https://www.yelp.com/user_details?userid=-0ozU-LwQukvjRv-EjUtmg)",
    },
    {
      "author": "Steve L.",
      "date": "Nov 25, 2018",
      "traverse:reviewText": "[Steve L.](https://www.yelp.com/user_details?userid=3GlWTW_byfcli9PMRbPZ9w) [2 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=3GlWTW_byfcli9PMRbPZ9w) They serve Big portions, but pancakes weren't good, bacon was great, hash browns way to salty, and croissant sandwich with ham, egg and cheese was very ordinary. The ham was sandwich lunch meat. Oh also the coffee wasn't terrible but nothing special The waiters and waitress were very friendly and hilarious though ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/0EfU9WM9ENOH1gKnQTROFA/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/FMvqxtysRu0W6-MvUBO5hQ/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Miles To G.](https://s3-media0.fl.yelpcdn.com/photo/nBlSL1M4Yfc9mI-Y7TqfRg/60s.jpg)](https://www.yelp.com/user_details?userid=Xr_IxjFpW0npCZm140C66Q)",
    },
    {
      "author": "Rhonda B.",
      "date": "Nov 22, 2021",
      "traverse:reviewText": "[Rhonda B.](https://www.yelp.com/user_details?userid=z374ivqZY-cPUtT3YeD1wQ) [2 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=z374ivqZY-cPUtT3YeD1wQ) A friend and I went for a girls weekend. We wanted to stay as close to the village as possible so we could walk everywhere. When reading some of the reviews we were a little leery about staying here, but the proximity to the village won us out. Upon arrive early the lady (didn't get name) at the front desk was extremely nice and gave us recommendations on places to go that evening, we ask about an upgrade and was told to come back in an hour when John was there. (Again we were 3 hours early to check in time). When we came back John had already taken care of us was very friendly and helpful. As we were going to our room we noticed hand sanitizers located at convenient locations throughout the hotel. Once in the room we checked the mattress (bed bugs scare me), the mattress were double covered and looked new. NO bugs found thank goodness. :) The room was clean and looked like it had a mini make over. The sink, floor and curtains in the bathroom look newer. The bathtub was circuit 1970's but clean. The carpet in our room looked clean. Yes, this is an older hotel, so you can't expect perfection. The table and chairs were older but clean. We had a fireplace in our room that we used in the evenings and it kept the room nice and warm. They're is a heater that worked great. On Saturday we decided to have a couple drinks in the outdoor restaurant. The hostess and server were both very friendly. Best bloody mary I've had in a long time. This area outside looks really pretty at night (I took a pic). Our room was downstairs, so as this is an older hotel you can hear the people in the room above us walking. We went to the front desk a couple of times during our visit and everyone was very friendly and helpful. I would of given 4 stars because of how dated some things were, but the staff's friendliness and helpfulness, the awesome location to the Village, and the convenient parking had me giving them 5 stars. ![Robinhood Resort - Outdoor restaurant/bar - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/3H0AosFtY49gWMJAk-_6VQ/348s.jpg) ![Robinhood Resort - Fireplace in room - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Am90FXe74_43NmzPQqBG0w/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jeff N.](https://s3-media0.fl.yelpcdn.com/photo/t6_CGTbqHIJxAgZXtWa8bA/60s.jpg)](https://www.yelp.com/user_details?userid=AJQB00oeqiVE4KVbgDovmA)",
    },
    {
      "author": "brittany k.",
      "date": "Nov 21, 2017",
      "traverse:reviewText": "[brittany k.](https://www.yelp.com/user_details?userid=JU5rNwS-zwUn9yTOoYWtdg) Best hotel in big bear, very close to the village everything in walking distance, rooms are always clean and on point never had a problem at this resort since I been coming up for the last 13 years! Peter is the man! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Carina G.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=DMlm9eQTAK9zMlrlcf7WoA)",
    },
    {
      "author": "Vinay Y.",
      "date": "Nov 21, 2013",
      "traverse:reviewText": "[Vinay Y.](https://www.yelp.com/user_details?userid=wGZYaRzmxK3A-ymg9GPe4g) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=wGZYaRzmxK3A-ymg9GPe4g) This is an okay hotel in Big Bear. Pros: fairly clean, very close to the lake and the main shopping areas, free wifi (although it's not that fast). Cons: rooms aren't as nice as even a Days Inn, no A/C during the summer, parking can be a big problem (lots are small and hard to manuver in if you have a big car). Also, make sure you try and get a room in the main Robinhood resort, they have another hotel behind it (which they probably bought out), but the rooms are definetely not as nice. Also, don't eat at the restaurant in the hotel, it's crazy expensive, and since there are so many other restaurants in the area, I don't know why you would eat there. Main benefit is that it's just a 5-10 minute walk to the lake and the boating area. ![Robinhood Resort - Wishing Well motel (part of Robinhood Resort) - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Jxqrc44ZeRd8FKLNyMDnXA/348s.jpg) Wishing Well motel (part of Robinhood Resort) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=140) [12](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=110) [13](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=120) [14](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=130) [15](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=140) [17](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=160) [18](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=170) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=160) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "preston h.",
      "date": "Nov 19, 2013",
      "traverse:reviewText": "[preston h.](https://www.yelp.com/user_details?userid=9DfRoOtvXsMgW43WAf3nOQ) Good location. The hot tub worked and appeared to be clean. Payed 160 for a saturday night. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Gisel V.](https://s3-media0.fl.yelpcdn.com/photo/sGoctzOM0-pothHlzEUGeg/60s.jpg)](https://www.yelp.com/user_details?userid=pmq3URLeJfpOi_Kzohe8dA)",
    },
    {
      "author": "Melissa A.",
      "date": "Nov 12, 2025",
      "traverse:reviewText": "[Melissa A.](https://www.yelp.com/user_details?userid=q8YlSEbbWAC5qERYhcDQzA) Cute cozy little room with fireplace and a huge jet spa bathtub. Just what I needed. I love it here. Great stay. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) ![Photo of Peter B.](https://s3-media0.fl.yelpcdn.com/buphoto/nflhZ0NHdexTULJ1INvV2w/30s.jpg) "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay at Robinhood. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. - [![Photo of Natalie H.](https://s3-media0.fl.yelpcdn.com/photo/xfsIo4JNL-fZ1jmBULZYrQ/60s.jpg)](https://www.yelp.com/user_details?userid=qn4K0h91aCSYPN27CRFyhg)",
    },
    {
      "author": "Diane K.",
      "date": "Nov 10, 2024",
      "traverse:reviewText": "[Diane K.](https://www.yelp.com/user_details?userid=3DAPTov35Y778P9fHi_A8Q) Location location location. This place is where it's at. The staff makes your day. Super welcoming and helpful. We stayed in a cute cowboy room. It had a mini fridge and microwave. Yes it's an older place but cute and clean. We loved walking everywhere and not having to drive. There's chairs outside your room to just sit and enjoy the scenery. We will be back! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Annabel F.](https://s3-media0.fl.yelpcdn.com/photo/XrZM50MCEbgowx7GhLwiUg/60s.jpg)](https://www.yelp.com/user_details?userid=37vgA8RJloAryetdHFM0TQ)",
    },
    {
      "author": "Miles To G.",
      "date": "Nov 10, 2020",
      "traverse:reviewText": "[Miles To G.](https://www.yelp.com/user_details?userid=Xr_IxjFpW0npCZm140C66Q) I grew up in Big Bear and as a returning local showing my family my hometown only one word really comes to mind with this place: disappointed. We were housed in the wishing well motel building and it's as bad as the other reviews claim it to be. Dirty, LOUD (walls and ceilings/floors are so thin it's like the neighbors may as well be in our room-- and calls to the front desk did nothing as we couldn't even reach someone for help with this issue), and the smell-- oof... not ideal. We did check for bed bugs and haven't found any as of yet but time will tell I guess. If you just need a place to sleep for the night that's close to the Village, then I could see staying here. But sad to say I certainly won't be doing this again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Alli R.](https://s3-media0.fl.yelpcdn.com/photo/lW-NXPsgZ8zCRMw6g_nHxQ/60s.jpg)](https://www.yelp.com/user_details?userid=7BgaMSU0f2eTbJpLUL9czQ)",
    },
    {
      "author": "Elena G.",
      "date": "Nov 10, 2019",
      "traverse:reviewText": "[Elena G.](https://www.yelp.com/user_details?userid=UtP3WG2ir3FNTHMP5FwQWw) I am giving 1 star to this place only for the good location and the restaurant downstairs. The room we stay it smelled like dust. The bed was very not comfortable. The shower was so old and broken. This room was so old and ugly. I will never stay at this place ever again! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Carolina R.](https://s3-media0.fl.yelpcdn.com/photo/kxrJcXlP_KLoUrtxNp8Uug/60s.jpg)](https://www.yelp.com/user_details?userid=iyuj8-QgZe4sfGn7liq0IA)",
    },
    {
      "author": "Stephi A.",
      "date": "May 7, 2025",
      "traverse:reviewText": "[Stephi A.](https://www.yelp.com/user_details?userid=ARZxCDXvEndANsc-s64_kA) For the price the room is very outdated. We stayed there. This past weekend. Staff is very nice. Made service super nice drywall and plaster missing in bathroom mould behind sink for their prices. They should have a more update amenities. In the room. Location is amazing. Will be staying again just because of location but they seriously need to hire a maintenance person who lives on premise and go Room to Room and update for their prices. Overall location is great. Overall service was good. Room was just very outdated for the 170 I was charged For a basic Room. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [2](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=10) [3](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=20) [4](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=30) [5](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=40) [6](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [7](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=10) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Stephanie S.",
      "date": "May 6, 2016",
      "traverse:reviewText": "[Stephanie S.](https://www.yelp.com/user_details?userid=TD41MkDtUi6laO9nXPXGyQ) Stayed here got my birthday! We had a great room with a big, jetted tub in the Sherwood Forest building of the Robinhood Resort. The staff was helpful and attentive when we needed them. We had several meals at their onsite restaurant, Nottingham's and they were all delicious, reasonably priced and led us to always want to go back for another meal. Will definitely be staying here again!! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Morgan J.](https://s3-media0.fl.yelpcdn.com/photo/NpBpeRYnuEsHLFUVH9PzRA/60s.jpg)](https://www.yelp.com/user_details?userid=nxK-aHLETcKBGHX9972Jhw)",
    },
    {
      "author": "Jeremy M.",
      "date": "May 6, 2014",
      "traverse:reviewText": "[Jeremy M.](https://www.yelp.com/user_details?userid=wQKXTHEjLcm6kg531S1zjA) We had the upgraded rooms with a jacuzzi. Nice and clean with plenty of soap and shampoo. Staff is very friendly and even allowed us to do a late checkout so we could get in some extra fishing. We highly recommend this hotel. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Kimm D.](https://s3-media0.fl.yelpcdn.com/photo/8f1k34VM8O-zCNFr5FQWpw/60s.jpg)](https://www.yelp.com/user_details?userid=eFzS1_wkHhBC5yCJ_np7Zw)",
    },
    {
      "author": "Phil B.",
      "date": "May 26, 2014",
      "traverse:reviewText": "[Phil B.](https://www.yelp.com/user_details?userid=Jcc-GMX8qwFfzY_7BqPWfA) We stayed in a Spa Room over night and I must say this is a great place so far the best room we stayed in (big bear) high ceilings double fans Spa in the room, Very comfy bed plenty of parking and a few blocks from the Village. I would recommend this place., And will be staying here again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Francis B.](https://s3-media0.fl.yelpcdn.com/photo/gBUGWcdNfxliwtVyehGszQ/60s.jpg)](https://www.yelp.com/user_details?userid=ytv8Pek5GhfCL9YtxxU5tg)",
    },
    {
      "author": "Vincent R.",
      "date": "May 25, 2012",
      "traverse:reviewText": "[Vincent R.](https://www.yelp.com/user_details?userid=4N_zVzxUuXZK2J7yjeQopw) Argyll and Bute, United Kingdom Cozy.walking distance from everything in The village .clean .great view .friendly staff. Restaurant is also great .lake is a stones throw away ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Patrick H.](https://s3-media0.fl.yelpcdn.com/photo/E5sddBtpyWv6r_o6ZcPIOA/60s.jpg)](https://www.yelp.com/user_details?userid=lzFmh0nURuaHpOtdzDLxwQ)",
    },
    {
      "author": "Paula L.",
      "date": "May 24, 2015",
      "traverse:reviewText": "[Paula L.](https://www.yelp.com/user_details?userid=2mieoqQiGW4X0ow7STcDdQ) Honey Bear Lodge was booked, so we got a room at Knottingham's. $253.00. Good location but the room was TIRED! Circa 1970s. Light bulbs missing. Toilet paper holder broken. No kleenex. Asked for the view room and received the jacuzzi room (who would use a jacuzzi tub in this drought?). Old towels, BAD shower head, WAY overpriced, room should have been $100. Shag carpet. Really? Refurbish and make your rooms worth the money you are charging. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Nathan H.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=AcFiFVIAv6qy0TLkGXuPug)",
    },
    {
      "author": "Vincente D.",
      "date": "May 22, 2012",
      "traverse:reviewText": "[Vincente D.](https://www.yelp.com/user_details?userid=hFa9KsiKhBIY1T1pK3uyWQ) Read some negative reviews and I don't get why. Rooms are nice, clean, and spacious. Restaurants and shopping within walking distance. General store behind the hotel that is open late. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Richard H.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=eEUluF7bhm9-rbgJFGtq4A)",
    },
    {
      "author": "Hailey N.",
      "date": "May 20, 2023",
      "traverse:reviewText": "[Hailey N.](https://www.yelp.com/user_details?userid=N4_-4O_RQIpmMTxQL1v1vg) Their customer service Is stellar. I highly recommend this as a place to stay. We had such a pleasant stay and we plan on coming again. The room had a homey feeling. We were so close to the village and the lake. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Iliana R.](https://s3-media0.fl.yelpcdn.com/photo/YHXv2YdXrcj6RXMzpzzmug/60s.jpg)](https://www.yelp.com/user_details?userid=ueG-cz5WvTBlOI9HlPG8pw)",
    },
    {
      "author": "Melissa C.",
      "date": "May 18, 2021",
      "traverse:reviewText": "[Melissa C.](https://www.yelp.com/user_details?userid=8duZNQrxfuwtIy7z5IGrvg) This may have been the worst hotel I've ever stayed. Motel 6 would have felt like a resort compared to here. Dirty filthy ripped carpet- the kind you are afraid you might catch something if you walk barefoot. The bedspread and couch frightening... The couch looked so old and tacky filthy while the bathroom was horrifying - towels so thin and frayed they looked a 100 years old. All the paint was falling off the bathroom door and our head board was completely broken off. The bed had one tiny flat pillow per person. Road noise coming from both sides. I couldn't help Peak into the room next door walking by to see if it was just as bad but looked somewhat better. I travel often and couldn't imagine a more horrifying experience and was thankful we didn't come down with any bites. Traumatized. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of r. f.](https://s3-media0.fl.yelpcdn.com/photo/3gvTxzRmlPkFA4JiK6PJ3g/60s.jpg)](https://www.yelp.com/user_details?userid=FDm1_AbY3lmrLSKF8nnjmQ)",
    },
    {
      "author": "Mark N.",
      "date": "May 15, 2012",
      "traverse:reviewText": "[Mark N.](https://www.yelp.com/user_details?userid=GF-UBIwA0gEcUbAkve6s3A) [3 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=GF-UBIwA0gEcUbAkve6s3A) We stayed in Sherwood Forest. I don't know what kind of room it was, but it had one queen, one twin and a sofa bed. We didn't have a jacuzzi, but we did have a gas fireplace, mini fridge and microwave. The room was newer and very clean. For the price, it was definitely well worth it. ![Robinhood Resort - Queen Bed - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/B10WBrd2wa7f5nhf08vzkg/348s.jpg) ![Robinhood Resort - Fireplace and Table - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/mLorIFcG6iwkBYjFYc21Vw/348s.jpg) ![Robinhood Resort - Twin Bed - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/VK4ZewHa1DgTxENlbkb7bA/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [5](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=40) [6](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [7](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [10](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=90) [11](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=100) [12](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=110) [13](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=120) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=90) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Sydney S.",
      "date": "May 11, 2017",
      "traverse:reviewText": "[Sydney S.](https://www.yelp.com/user_details?userid=TWMVbpsovR2w2tUyZRDjJQ) Love this hotel! It's in a great location super close to everything and the rooms are nice and comfortable. John is super accommodating and makes you feel very welcomed. I've stayed here a few and I've never been disappointed! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Paula L.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=2mieoqQiGW4X0ow7STcDdQ)",
    },
    {
      "author": "Tanner T.",
      "date": "Mar 5, 2019",
      "traverse:reviewText": "[Tanner T.](https://www.yelp.com/user_details?userid=ypaj1mHSNXAzWlCh6zN2KQ) This place was absolutely horrible worst hotel service I been to every single worker was dis respectful an gave me attitude I asked for their email they give me 2 different emails I go inside the guy in the front was extremely rude extremely rude cursing at me no work ethics what so ever I asked for the manager he said he was manager . I go in the morning and the guy working said he was the owner an none of them wanted to provide their name . One was in the morning wearing glasses said he was owner which I found very hard to believe so not sleep here or spend your money here I will be having corporate contact them soon what kind of business are they running ridiculous they wouldn't provide there name horrible service ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Dustin D.](https://s3-media0.fl.yelpcdn.com/photo/0ebVsF_k9GIe2K3MvmHlLQ/60s.jpg)](https://www.yelp.com/user_details?userid=nCl4jrBP8Rm_AYH3WYFxdw)",
    },
    {
      "author": "Scott W.",
      "date": "Mar 4, 2016",
      "traverse:reviewText": "[Scott W.](https://www.yelp.com/user_details?userid=f6xq_8DbqX1QBeMzk6JukQ) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=f6xq_8DbqX1QBeMzk6JukQ) I have read a lot of really good reviews on this I'm going to say motel. I think the two front buildings must be ten times better than the back 70s building do not stay if they send you back there, the walls are paper thin could hear a whisper from next door and walking upstairs was insane. The beds and décor was dirty 70s with exception of flat screen tv checked every inch for bugs it's that kind of place. Location is great only moved car for skiing. Some service was great but one older desk man couldn't care less about 6:30 trash truck after staying up all night from listening to other rooms partying until 3ish. So I'm guessing building across street must be worlds different because the only good thing we had was location. Go elsewhere if they send you to the back places. ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/S7R1bcxcH6rS8scpD5A84g/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Kim Y.](https://s3-media0.fl.yelpcdn.com/photo/KcUjjAJBDQjv43SSjFwsrQ/60s.jpg)](https://www.yelp.com/user_details?userid=Ftv7ETfgbjn3PxCeNwwTsQ)",
    },
    {
      "author": "Jen L.",
      "date": "Mar 4, 2013",
      "traverse:reviewText": "[Jen L.](https://www.yelp.com/user_details?userid=ZAXAHkdxPYj41kJeTCYycQ) U get what u pay for. As soon as I walked in I was greeted. I checked in early and checked out late(by accident). The guy at the counter was fine with it. Our room had a jacuzzi which was a plus also, fridge, microwave, refrigerator, dvd tv, and coffee machine. I only booked it there cause Northwoods had a 2 night minimum so, they lost my business. I will be staying at robinhoodinn for now on! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of BobbiJo C.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=6g0IPDyfAwrQUZiuL7dLcA)",
    },
    {
      "author": "Antoinette B.",
      "date": "Mar 31, 2021",
      "traverse:reviewText": "[Antoinette B.](https://www.yelp.com/user_details?userid=I1iiNedeuj--cznKKq0ekw) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=I1iiNedeuj--cznKKq0ekw) We felt so lucky to have been able to stay at this local, authentic Big Bear Hotel. Thank you to John who checked us in and guided us during our stay. No wonder John Wayne and other celebrities stayed here. The location cannot be beat. It is right across the street from Big Bear Lake where you can go boating or just relax and reflect by the Veterans Memorial. It is also right on the town road where all the restaurants and shops are. You literally park your car at this hotel and walk to anything your heart desires--gelato, amazing apple pie, clothing and accessories etc. Anyone who stays here will say how comfortable the rooms are. Our room had two double Beds with comfortable mattresses and warm blankets. Comfortable and plenty of heat and excellent hot water. Clean and appointed with a fridge, microwave, coffee maker and hair dryer-so nice to have so you can bring home leftovers and eat later on. We loved the extra seating outside our room to soak in the sun and fresh mountain air. The restaurant at this hotel is awesome amazing and a great outdoor courtyard. It was so nice to know that we didn't just get a great room in a perfect location, but we also had amazing hospitality by John and his team. This place is our go to place from now on. We have rented cabins ans other hotels but nothing beats this place. The absolute best!! ![Robinhood Resort - And just in case that wasn't enough, park your car, check in and hop on this horse and carriage ride. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/jfn89dJ3dP1GM4puwGO3Gw/348s.jpg) And just in case that wasn't enough, park your car, check in and hop on this horse and carriage ride. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Richard G.](https://s3-media0.fl.yelpcdn.com/photo/39iiGlZecDYxhwhj-EE8KA/60s.jpg)](https://www.yelp.com/user_details?userid=_TLIEel-nOXHzjkbSYcNvg)",
    },
    {
      "author": "Erica H.",
      "date": "Mar 31, 2019",
      "traverse:reviewText": "[Erica H.](https://www.yelp.com/user_details?userid=rjdc0QjDWh492QkhD4TdcQ) We came up to Big Bear for the weekend. I was very disappointed with the room. It's extremely dated, and not in a cute retro-chic way. But even chocking that up to some twisted interpretation of "rustic decor", the two queen beds in the room were horrible!! HORRIBLE!! I've slept on the ground in more comfort. The bedding was pretty sub-standard. No baseboards in the bathroom. The kicker? The ceiling above us squeaked with seemingly any movement from the guest in the room above us. I'm embarrassed that my boyfriend had to pay for the room at all. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Yvette R.](https://s3-media0.fl.yelpcdn.com/photo/-ESsQs03gJc8_eASr8ljew/60s.jpg)](https://www.yelp.com/user_details?userid=pYuFkpOQc4hx6CjySf08yA)",
    },
    {
      "author": "A T.",
      "date": "Mar 30, 2021",
      "traverse:reviewText": "[A T.](https://www.yelp.com/user_details?userid=Nup8a90R2foUcUx3ahm9Iw) We stayed here when we needed a spot to get out of the snow while hiking the PCT. Gentleman at the front desk was so easy going and friendly. Made us feel good about our choice (we had plenty of choices). My room was comfortable and cozy. Bed was fine. Shower was oh, so warm on a very cold, snowy day. Yes, the rooms are dated and small. If you were looking for posh, open your wallet and go somewhere else. If you need a safe, comfortable, and affordable place to stay with friendly staff, this is it. BTW - it's right by the village, right next to a brewery, a decent Mexican joint, and a convenience store. Walking distance to other stuff too. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Janice C.](https://s3-media0.fl.yelpcdn.com/photo/fwc-aNZLBY56PGO-IZRHdQ/60s.jpg)](https://www.yelp.com/user_details?userid=minpSDT1bDWgfatXVAWyrg)",
    },
    {
      "author": "Viridiana W.",
      "date": "Mar 3, 2015",
      "traverse:reviewText": "[Viridiana W.](https://www.yelp.com/user_details?userid=G-MY2h7b86oJSSMn5WVjiA) This was such a great value! The person at the front desk was really helpful and friendly with us when the television in our room was not working properly. The problem was fixed right away. The location was absolutely great. This is right at the heart of the village--walking distance from all the shops. Only gripe is that the walls are really thin--I could hear the neighbors arguing and the sound of their shower woke me up early in the morning. However, that amazing comforter and pillows make up for it all! I will definitely be returning to this place. They also offer a military discount ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Carolyn G.](https://s3-media0.fl.yelpcdn.com/photo/pvkPCne9K-q1KtcyMkrC-w/60s.jpg)](https://www.yelp.com/user_details?userid=H97daZoU3YkIDOlIxIzl2Q)",
    },
    {
      "author": "Patrick H.",
      "date": "Mar 22, 2013",
      "traverse:reviewText": "[Patrick H.](https://www.yelp.com/user_details?userid=lzFmh0nURuaHpOtdzDLxwQ) Stayed here on a marriage retreat for a weekend. great place. wood burning fireplace And Jacuzzi tub in my room? yes please. liquor store right across the street? yes again. also the food at the attached restaurant Nottinghams is awesome. Downside.....about 12:30am i could hear the couple next door doing their thing. moans and all. thin walls. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Pam N.](https://s3-media0.fl.yelpcdn.com/photo/sCUARD637H-CxnUdasmHiQ/60s.jpg)](https://www.yelp.com/user_details?userid=8sH2-yKPBoCf6Dn6HA1bdA)",
    },
    {
      "author": "ピーター",
      "date": "Mar 21, 2016",
      "traverse:reviewText": "[ピーター](https://www.yelp.com/user_details?userid=ifMxk1YXodvOgeCEMfSMQw) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=ifMxk1YXodvOgeCEMfSMQw) My wife and I just made a spur of the moment trip to Big Bear and stopped in to see the rates. The young lady at the desk (I'm sorry I don't remember her name), was so courteous and helpful. The location was awesome! It was right on the corner of the village walk and easy access to everything. The rooms are a little oldish, but met our needs for an overnight stop and will definitely stay here again. ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Ry3OF54__QOLph1JV9h7Yg/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jillian C.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=Qo-fVCAJjPpnmY_hiwqHeQ)",
    },
    {
      "author": "Gracie R.",
      "date": "Mar 20, 2010",
      "traverse:reviewText": "[Gracie R.](https://www.yelp.com/user_details?userid=kfNmEbObLCTGBZBRR96iZA) We checked-in here with late notice and the reception guy was so accommodating which is a plus! the location is perfect just in front of the lake and just a stone throw away from the village the heater works great! the room was clean. i love the location that's it! the hospitality is A+. I'll be a repeat customer for sure! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Vinay Y.](https://s3-media0.fl.yelpcdn.com/photo/hOkDXKEZHfiDSvhbDYS5PA/60s.jpg)](https://www.yelp.com/user_details?userid=wGZYaRzmxK3A-ymg9GPe4g)",
    },
    {
      "author": "Travis S.",
      "date": "Mar 2, 2011",
      "traverse:reviewText": "[Travis S.](https://www.yelp.com/user_details?userid=T9yDbGUNByzdprDcciTRxA) We stayed at "The Wishing Well", which is now a part of the Robinhood Resort. I found this resort through the bigbear.com website under the Lift & Lodging packages, so the room came with a lift ticket for one day so it was a pretty good deal. We just needed a place to sleep for one night so the room was fine, beds were clean and there was a mini-fridge for the beer. All in all, nothing spectacular but not too shabby. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=170) [15](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=140) [16](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=150) [17](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=160) [18](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=170) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [21](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [22](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [23](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=220) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) [![Big Bear Cool Cabins](https://s3-media0.fl.yelpcdn.com/bphoto/0WOqXV5j70pL8n2DoiT1xw/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3DxvgO1UwBflNU6GtUGrroxw&request_id=9affca528ed559c6&signature=f656d8a31f9a96e334979bcc4d88d2a024feef264f14f88f86afd4703bd8eebf&slot=0) [Big Bear Cool Cabins](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake&request_id=9affca528ed559c6&signature=bce11c4a9382248337aeba245624b1c806340080bef1b088bf1752bbb22f831a&slot=0) **0.6 miles** away from Robinhood Resort Kevin K. said"I've spent a lot of time in big bear, Big Bear cool cabins always has the highest quality cabins, well clean/well kept, suppotive staff, and beyond that they can help to provide a lot of amenities not common with other cabin rentals…"[read more](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3DxvgO1UwBflNU6GtUGrroxw&request_id=9affca528ed559c6&signature=f656d8a31f9a96e334979bcc4d88d2a024feef264f14f88f86afd4703bd8eebf&slot=0) in Vacation Rental Agents, Property Management, Vacation Rentals [![The Goggle Tan Condo Rental](https://s3-media0.fl.yelpcdn.com/bphoto/lz6Sv03fvt9A8CGqkpMmBQ/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3DKwajpg1pivk2vdb9qm3byQ&request_id=9affca528ed559c6&signature=7cd7ea8bc18ade4070e0aecaf6512cb3a7a0852e4dca31815b41d4ec2180e1d6&slot=1) [The Goggle Tan Condo Rental](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake&request_id=9affca528ed559c6&signature=dce1eff399ba02d9c37f6cb58037d0e4cdef742811c0249ff236bb79e00fe12d&slot=1) **1.5 miles** away from Robinhood Resort Bryan W. said"What an amazing place to stay! Location, location, location. You are right in the middle of everything and Snow Summit lifts are at your doorstep. The rooms are comfortable and well supplied with all the pillows and blankets you…"[read more](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3DKwajpg1pivk2vdb9qm3byQ&request_id=9affca528ed559c6&signature=7cd7ea8bc18ade4070e0aecaf6512cb3a7a0852e4dca31815b41d4ec2180e1d6&slot=1) ## Collections Including Robinhood Resort [![Big Bear Lake](https://s3-media0.fl.yelpcdn.com/bphoto/nDAnrFbkkAWemxH1SRPJyw/300s.jpg)\\
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Big Bear Lake\\
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By s r.](https://www.yelp.com/collection/Te-vVAqqWT-jhOLeYbHQuQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/VWYfNvNZ7xnBCpnK-11MJw/300s.jpg)\\
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Big Bear\\
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By Sophie J.](https://www.yelp.com/collection/m-_XPHy-hNpIdpyRObcvVA) [![Bear ](https://s3-media0.fl.yelpcdn.com/bphoto/J0tEBrdx7FwHvaDXd5xfEA/300s.jpg)\\
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Bear \\
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By Cynthia G.](https://www.yelp.com/collection/Yn-G0eveeGzxPksD-PO-wQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/eMIw21tBm66f_YZCwPNrzQ/300s.jpg)\\
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Big Bear\\
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    },
    {
      "author": "Natalie H.",
      "date": "Mar 17, 2025",
      "traverse:reviewText": "[Natalie H.](https://www.yelp.com/user_details?userid=qn4K0h91aCSYPN27CRFyhg) East Carrollton, New Orleans, LA Update: owner messaged me to gripe about my review. So he also decides to comment on the review. I'll add that the customer service is also terrible. I stayed here during a summer month and it was so bad, I left at 3am to go to another hotel. Room I stayed in was very outdated. It's not ADA friendly when it comes to having an elevator (so carrying bags up two flights of stairs) and there is no air conditioning/fan. You should not have to pay a premium price to abide by ADA. Wouldn't recommend if you want a comfortable place - but near the village is nice. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) ![Photo of Peter B.](https://s3-media0.fl.yelpcdn.com/buphoto/nflhZ0NHdexTULJ1INvV2w/30s.jpg) My message was truthful explanation of our services - [![Photo of Kelly T.](https://s3-media0.fl.yelpcdn.com/photo/FemC1HzXmvotxIxLZW06Cg/60s.jpg)](https://www.yelp.com/user_details?userid=D9Uq1fkJaWl4mbhYSKMRGQ)",
    },
    {
      "author": "Mike F.",
      "date": "Mar 15, 2015",
      "traverse:reviewText": "[Mike F.](https://www.yelp.com/user_details?userid=a23k_I7a6G61srYhwVEd8Q) Booked a room for one night this weekend, we stayed in room 62, it was super nice, the staff was helpful and the price was great, could not of asked for anything more ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of abby g.](https://s3-media0.fl.yelpcdn.com/photo/_TVfKQfqgABTXY66NWNSaw/60s.jpg)](https://www.yelp.com/user_details?userid=4Z3J6VYVenzfad1xBCA81Q)",
    },
    {
      "author": "Steve G.",
      "date": "Mar 15, 2013",
      "traverse:reviewText": "[Steve G.](https://www.yelp.com/user_details?userid=A7YWlEUtEuJq65xswioDYA) This place is so nice!! We got a smoking room with an indoor jacuzzi and fireplace, 3 days 2 nights for $250 not bad! I felt like royalty at this place. Near a lot of cool places and parks too ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of preston h.](https://s3-media0.fl.yelpcdn.com/photo/khYcmqn5t5wpBqRVX8AYLw/60s.jpg)](https://www.yelp.com/user_details?userid=9DfRoOtvXsMgW43WAf3nOQ)",
    },
    {
      "author": "Debora K.",
      "date": "Mar 14, 2015",
      "traverse:reviewText": "[Debora K.](https://www.yelp.com/user_details?userid=G9_3kb4s4GdGcnj8XjxcOQ) I am giving 2 stars instead of 1 because the staff was very nice and the location is great. I booked a room for my husband and I with two kids through Travelocity because of the advertised price and the location and it showed that it was three stars. Right after I confirmed my reservation I learned that $30 per kid was added for extra person surcharge. I did not cancel because it was a three star room, so I felt the price was still OK. However, when we checked in to room #1, it was really smelly, the carpet was really dirty, there was no hot water in the sink in the bathroom. My son and daughter felt the sheets on the hard beds were so itchy, my son slept on the couch instead! This was a 1 1/2 star room at best. It reminded me of a $30 cheap room, not $175 per night room. Do not stay in room #1! It is so gross! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Sydney S.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=TWMVbpsovR2w2tUyZRDjJQ)",
    },
    {
      "author": "Dean B.",
      "date": "Mar 11, 2018",
      "traverse:reviewText": "[Dean B.](https://www.yelp.com/user_details?userid=MbYjyz8fHxQyzAR6cNuBKg) Great resort. I've stayed in two different rooms and both were amazing. It's located right at the end of the main street in the village so there's lots to do and the life is just around the corner. The only problem I have with the place is the room I stayed in, 51, Is the walls. During the day you can hear everything just as if there were no walls at all. Nights not so bad seeing as how the main street has no traffic on it. Also the wall right next to the door isn't sealed well at all and leaks tons of hot air. Other than that the resort is fantastic. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Lisa S.](https://s3-media0.fl.yelpcdn.com/photo/JuSWdpyI453_nnWQpAXLig/60s.jpg)](https://www.yelp.com/user_details?userid=hwRrTgeUxsVt6Ucsu-m1_Q)",
    },
    {
      "author": "Jennifer S.",
      "date": "Jun 7, 2013",
      "traverse:reviewText": "[Jennifer S.](https://www.yelp.com/user_details?userid=hL17FgUVx2znvXRaw89OmA) I can't even say enough great things about this place! In late April I got married at Nottingham's Tavern. Most of the people in and coming to the wedding stayed here. Once some people checked the prices, they even switched here. The rooms were pretty nice, and the grounds are very well taken care of. Parking is pretty well set up, too. Some of the rooms are a little outdated, but exactly what I'd expect to find in a mountain community. Best part of the stay, aside from the great service at the front counter, was that they upgraded my hubby and I to a suite. We had paid for a pretty nice room, but the one they wound up giving us was a hundred times better. It was such a nice surprise to have them do that for us. This room was in their newer building, so everything inside was SUPER nice. It totally made our weekend. And I can't say again how exceptional the staff was. They accommodated all of our guests late check out requests without any issues. And when my aunt was given a different type of room than she requested, they quickly made it up to her. I highly recommend staying here no matter the occasion. It is walking distance to the lake, and to the village. No matter your pleasure, this is the place to stay. We'll definitely be coming back here again and again! :o) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Anisha N.](https://s3-media0.fl.yelpcdn.com/photo/FF-EYw278syoZgHoezheXA/60s.jpg)](https://www.yelp.com/user_details?userid=50KDUCtdS31stl9EvVWc6g)",
    },
    {
      "author": "Roy H.",
      "date": "Jun 5, 2016",
      "traverse:reviewText": "[Roy H.](https://www.yelp.com/user_details?userid=c5gWW_xxEx6uu5CsxjXBcA) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=c5gWW_xxEx6uu5CsxjXBcA) This is in a great location as it is the beginning of Big Bear village where all the restaurants and shops are and I swim in Big Bear Lake which is a football field away. The gentleman checking me in was very nice and I stayed in room 27 which is a suite. This is a very modern room with a kitchen fireplace flat screen TV and a very nice bathroom. Plenty of parking in the front and back. ![Robinhood Resort - I stayed in room 27 which is a very nice and modern Suite with a nice bathroom as well. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/nWOIAM15s7ACU_2Ov44jYg/348s.jpg) I stayed in room 27 which is a very nice and modern Suite with a nice bathroom as well. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Alisha S.](https://s3-media0.fl.yelpcdn.com/photo/9Q0wD9K393ls0KdT4dXYkA/60s.jpg)](https://www.yelp.com/user_details?userid=y8dBy-pcTNS-jszVFzjujg)",
    },
    {
      "author": "Joshua C.",
      "rating": 3,
      "date": "Jun 5, 2016",
      "traverse:reviewText": "[Joshua C.](https://www.yelp.com/user_details?userid=gV9o2Qt1Pp1N5WreRUPNGw) Robin Hood and little John were walking through the forest hoodalaly hoodalaly hoodalalyay. well first off the stay wasn't a disney happy experience full of song and dance ... but it was full of adventure. When we checked we were told that the room was being renovated... so we waited and came back later.when we got back to the hotel it was around 90 degrees outside and all the windows were closed in the room so yah miserably hot inside. Only to find that there is no air conditioning. ??? I get it , it's in the mountains but really? But what happens to a room that's closed up with new carpet and paint and calking ... extreme chemical odors. Then we opened the whole place up ... all night to keep cool ... the celing fan worked only on low. The tv didn't work no service and not only our room. All in all not a good time. We explained the experience to the manager and he immediately returned our money. No problem. So that is why i gave them a 3 star rating. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Lori L.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=gWRZCyC8Cieu6CLb_CuO4A)",
    },
    {
      "author": "Danielle P.",
      "date": "Jun 30, 2024",
      "traverse:reviewText": "[Danielle P.](https://www.yelp.com/user_details?userid=5379dOAV1zV4oHZFbbAn7Q) Love this place! The guy at the front desk is so nice and accommodating! We were visiting for a 50th wedding anniversary and he really made our stay special. We loved the rooms and the location. This is definitely our spot! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=10) [1](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=0) [2](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=10) [4](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=30) [5](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=40) [6](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [7](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=30) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) [![Big Bear Cool Cabins](https://s3-media0.fl.yelpcdn.com/bphoto/9mYcu_NJlH04OhzDZxq4yw/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3DCHefnUngk6XftdN-6y2EKg&request_id=3dcd03ff6a05d499&signature=c3f58c895f523821b8c5401ed3dea9102efb694d65e52f6c37ad30836f8be89a&slot=0) [Big Bear Cool Cabins](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake&request_id=3dcd03ff6a05d499&signature=94ade7414c41a38eccbf061a3a8f631b45e43f710f9be3529b135bfa63f52261&slot=0) **0.6 miles** away from Robinhood Resort Stephanie I. said"I had booked the romantic getaway for my boyfriends birthday- After I had booked the room I found yelp. I read all the horrible reviews for cool cabins. I was worried; to say the least. However, when I arrived it was perfect! My…"[read more](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3DCHefnUngk6XftdN-6y2EKg&request_id=3dcd03ff6a05d499&signature=c3f58c895f523821b8c5401ed3dea9102efb694d65e52f6c37ad30836f8be89a&slot=0) in Property Management, Vacation Rental Agents, Vacation Rentals [![The Goggle Tan Condo Rental](https://s3-media0.fl.yelpcdn.com/bphoto/rnX8fvBO-RTVcYTRQa2YKQ/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3D4EuQjZxolZk6nJBgBHgs6g&request_id=3dcd03ff6a05d499&signature=ec503f0c9d97d2c9d812af779dcb924a1225cd35c2054294a9febae3c899d524&slot=1) [The Goggle Tan Condo Rental](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake&request_id=3dcd03ff6a05d499&signature=41b7592d7810e4deaa7ad6930511af48e1c4a0e937bfe111565b4fdca25241e3&slot=1) **1.5 miles** away from Robinhood Resort Adriana W. said"A friend recommended this place and we were not disappointed. We spent the weekend here and found it spacious for the four of us. The place is so cute, with a modern rustic feel. It is quiet and cozy. The master bed and bath are…"[read more](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3D4EuQjZxolZk6nJBgBHgs6g&request_id=3dcd03ff6a05d499&signature=ec503f0c9d97d2c9d812af779dcb924a1225cd35c2054294a9febae3c899d524&slot=1) ## Collections Including Robinhood Resort [![Big Bear Lake](https://s3-media0.fl.yelpcdn.com/bphoto/nDAnrFbkkAWemxH1SRPJyw/300s.jpg)\\
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Big Bear Lake\\
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By s r.](https://www.yelp.com/collection/Te-vVAqqWT-jhOLeYbHQuQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/VWYfNvNZ7xnBCpnK-11MJw/300s.jpg)\\
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Big Bear\\
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By Sophie J.](https://www.yelp.com/collection/m-_XPHy-hNpIdpyRObcvVA) [![Bear ](https://s3-media0.fl.yelpcdn.com/bphoto/J0tEBrdx7FwHvaDXd5xfEA/300s.jpg)\\
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Bear \\
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By Cynthia G.](https://www.yelp.com/collection/Yn-G0eveeGzxPksD-PO-wQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/eMIw21tBm66f_YZCwPNrzQ/300s.jpg)\\
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Big Bear\\
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    },
    {
      "author": "Gerry W.",
      "date": "Jun 26, 2017",
      "traverse:reviewText": "[Gerry W.](https://www.yelp.com/user_details?userid=DTz2DPl_GkeJXL-Q8XJ6Sw) Comfortable, casual atmosphere. Have stayed here 3 or 4 times. The rooms are clean but a little dated ...so what? The location is fabulous; right in the Big Bear Village. The lake is right across Big Bear Blvd. One time I stayed in a spacious room with king size bed, fridge, microwave, fireplace, love seat, and a big pink jacuzzi tub next to the bed! Friendly staff at the front desk! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Mirelle M.](https://s3-media0.fl.yelpcdn.com/photo/chtMZaZGRrrriAyIrS8WwQ/60s.jpg)](https://www.yelp.com/user_details?userid=6v5UOxSvUgGDtE3I7ZCWwg)",
    },
    {
      "author": "Smiley I.",
      "date": "Jun 25, 2023",
      "traverse:reviewText": "[Smiley I.](https://www.yelp.com/user_details?userid=S6Evcggoi4eZgEC11yJuCQ) Had yet another great experience at this hotel. The staff were amazing by accommodating our last minute request to get an accessible room. They switched both our rooms to make sure we have the best experience possible. I really appreciated their help. I would definitely stay there again! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=30) [1](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=0) [2](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=10) [3](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=20) [4](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=30) [6](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [7](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) [![Big Bear Cool Cabins](https://s3-media0.fl.yelpcdn.com/bphoto/9mYcu_NJlH04OhzDZxq4yw/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3D8UHSnvtygJOjMgPKY4P0WQ&request_id=43d114a326ac0a95&signature=8d638f00d664e4375d8dd50d15890affcba934715ffbe3a33b10bad638c7c405&slot=0) [Big Bear Cool Cabins](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake&request_id=43d114a326ac0a95&signature=2b14ee7916063b71d834b08a63c62614fe861d92c5de7ab09b9d103bcd004ebc&slot=0) **0.6 miles** away from Robinhood Resort Andrea A. said"After writing my review on here I was contacted by the manager which she was very kind and offered me a discount to give them another try. We finally decided to go again and picked out a different cabin and what a difference!!…"[read more](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3D8UHSnvtygJOjMgPKY4P0WQ&request_id=43d114a326ac0a95&signature=8d638f00d664e4375d8dd50d15890affcba934715ffbe3a33b10bad638c7c405&slot=0) in Vacation Rentals, Property Management, Vacation Rental Agents [![The Goggle Tan Condo Rental](https://s3-media0.fl.yelpcdn.com/bphoto/rnX8fvBO-RTVcYTRQa2YKQ/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3Dy6j2L1XDTBECP-Bn2ScQ5A&request_id=43d114a326ac0a95&signature=41ec49d1bafc2cd4533014f9a219f3494a6f31a86b9b3a6c51059a4f4b9f2f4d&slot=1) [The Goggle Tan Condo Rental](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake&request_id=43d114a326ac0a95&signature=e68e698a8a8a91830a28f75c04d9c62150ff31a22545c51db7db55db013e9889&slot=1) **1.5 miles** away from Robinhood Resort Katrina H. said"May long time friend and I just spent 2 nights in this very nice condo . We had the best time . This 3 bedroom condo was amazing. We each had our own room and bathroom. The condo had a full kitchen and bbq .We spent a lot of time on…"[read more](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3Dy6j2L1XDTBECP-Bn2ScQ5A&request_id=43d114a326ac0a95&signature=41ec49d1bafc2cd4533014f9a219f3494a6f31a86b9b3a6c51059a4f4b9f2f4d&slot=1) ## Collections Including Robinhood Resort [![Big Bear Lake](https://s3-media0.fl.yelpcdn.com/bphoto/nDAnrFbkkAWemxH1SRPJyw/300s.jpg)\\
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By s r.](https://www.yelp.com/collection/Te-vVAqqWT-jhOLeYbHQuQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/VWYfNvNZ7xnBCpnK-11MJw/300s.jpg)\\
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By Sophie J.](https://www.yelp.com/collection/m-_XPHy-hNpIdpyRObcvVA) [![Bear ](https://s3-media0.fl.yelpcdn.com/bphoto/J0tEBrdx7FwHvaDXd5xfEA/300s.jpg)\\
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By Cynthia G.](https://www.yelp.com/collection/Yn-G0eveeGzxPksD-PO-wQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/eMIw21tBm66f_YZCwPNrzQ/300s.jpg)\\
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    },
    {
      "author": "Douglas B.",
      "date": "Jun 25, 2013",
      "traverse:reviewText": "[Douglas B.](https://www.yelp.com/user_details?userid=qrjYS1Vwty7VpQY8rB04zw) second time staying here and was great. i parked my truck and didnt need to use it till i left. everything was within walking distance, the rooms were clean and the staff was awesome. we will be going back again ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Johnny T.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=wOAZeCPutfj6cPplmJFbWQ)",
    },
    {
      "author": "Jeanette H.",
      "date": "Jun 24, 2021",
      "traverse:reviewText": "[Jeanette H.](https://www.yelp.com/user_details?userid=FIZiBq_TZFrWEQR3eLLeYw) [3 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=FIZiBq_TZFrWEQR3eLLeYw) June 2021 and Covid restrictions are lifting in California. However, there are no signs of sanitation on door outside. No notice of masking or not. No hand sanitizer in lobby or in room. The rooms don't seem sanitized. The switch plate was broken when we walked in, which isn't a big deal but it would have been so easy to replace rather than housekeeping picking it up off the floor and setting it precariously on the wall. Either housekeeping is lazy, and that's not good, or management doesn't want to know about repairs, and that's worse. The location is central to the Village and I've heard that locals meet here, but the rooms don't have central air. See fan for reference. There is heat in bathroom and a heater in the room. Overall the reception?? Not friendly. ![Robinhood Resort - Sticky tile in bathroom. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/8XLhWuDeEp8FIk8ZP37yew/348s.jpg) ![Robinhood Resort - Broken switch plate in main room. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/WQB53C6GXWcGncmcEuzc3g/348s.jpg) ![Robinhood Resort - Fan as example of a/c. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/bb6Qp57k9PMZQ7IM-m3qGg/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=0) [1](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=0) [3](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=20) [4](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=30) [5](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=40) [6](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [7](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=20) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Heather H.",
      "date": "Jun 22, 2019",
      "traverse:reviewText": "[Heather H.](https://www.yelp.com/user_details?userid=6fK_YhNuePVxWfVvyCbp0A) This resort has everything you need. It has an in room spa and fireplace a restaurant and bar and excellent service. The staff is so nice and helpful we even saw a magic show here. The rooms are older but it has a cabin feel to it. I will definitely be back. Love this place!! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Gaby P.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=1qWUNeo0j1Kf6XfYid5xiA)",
    },
    {
      "author": "Debbie A.",
      "date": "Jun 22, 2015",
      "traverse:reviewText": "[Debbie A.](https://www.yelp.com/user_details?userid=rd05JFQGbq9bkswfMvK9XQ) Love this place. Cozy, clean and the staff always remembers us. Great place for motorcycle rides ... And you can park your bike within view. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Anonymous G.](https://s3-media0.fl.yelpcdn.com/photo/-CAbzX3KUUbkfJvStDTdyA/60s.jpg)](https://www.yelp.com/user_details?userid=2amBKEHhx0lkD0cfuAyOkw)",
    },
    {
      "author": "LV Ultra Runner Traveler L.",
      "date": "Jun 19, 2018",
      "traverse:reviewText": "[LV Ultra Runner Traveler L.](https://www.yelp.com/user_details?userid=XU7evrxwPDExH2UPivPcKA) Great location and amazing restaurant with great happy hour. The hostess Kelly was so awesome and bar tender was so fun to chat with while we sat at the bar. The reason for the 3 stars was just for the bed and pillows and cleanliness of the room. We got the room with two full beds and the comforters were a horrible polyester from perhaps the 90s and the pillows were so old and tiny I had to double them up to keep my head up to sleep. For just a small investment in bedding this place would be great. Also the blanket on the bed was very old, bedding just didn't seem clean was our impression. Cleaning staff could definitely do a better job, for example, I moved the garbage can in the bathroom as I dropped something behind it, it hadn't been moved in who knows how long. I ended up wiping up the area myself because it was so gross. It just makes you wonder what else wasn't cleaned. My family owns a resort in another state so I am just very into comfort, appearance and cleanliness because it sets the mood for the entire stay. Stuff doesn't have to be expensive just clean and comfortable! Also if you are sensitive to cigarette smoke or just find it repulsive, make sure you stay in main hotel and not in the building next to it. The rooms don't have AC so we opened the windows and people sit at the tables right outside your door and smoke and that is all you smell! I know there is a CA law about not smoking within 20ft of a building and this not adhered to at all. So very disappointed with the room which is sad because the restaurant is so amazing and staff is wonderful. We will definitely frequent the bar and restaurant but we will never stay here again. I wanted to give feedback upon checking out but older gentleman at desk didn't ask how our stay was or seem interested so perhaps this review will help. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Holly M.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=gPsWb6NagrjIRvt9PFIOdw)",
    },
    {
      "author": "Nancy W.",
      "date": "Jun 19, 2016",
      "traverse:reviewText": "[Nancy W.](https://www.yelp.com/user_details?userid=po2BBl0rkK9C-V7vYirQkA) We had read several reviews before booking this place. We knew it wasn't going to be a 4-star type of place but figured it would be fine for one night. The pictures on their site are no where close to what our actual room looked like. It smelled very old and musty, I'm guessing it hadn't been stayed in for some time but the smell was quite pungent. The bed was rock hard and the bathroom definitely needed an update. I wore my flip flops in the shower... After leaving my husband told me he had found a dead cock roach next to the bed. I would not recommend this place, for $150 a night you could find something that is at least clean and doesn't require purchasing an air freshner for the night. I would leave a negative star if I could! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=160) [14](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=130) [15](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=140) [16](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=150) [17](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=160) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [21](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [22](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Anisha N.",
      "date": "Jun 16, 2013",
      "traverse:reviewText": "[Anisha N.](https://www.yelp.com/user_details?userid=50KDUCtdS31stl9EvVWc6g) We stayed at Sherwood Forest. It was very nice. The only thing was that it is right by one of the main streets so I could hear car noises at night. And sitting outside on the patio was not as peaceful as I would have liked. Other then that, no complaints. Check in was fast and friendly. The room was really big and very cozy with a nice jacuzzi tub and fireplace. It had a tiny kitchenette also. Definitely would recommend this place to anyone coming to big bear. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Natacha B.](https://s3-media0.fl.yelpcdn.com/photo/fg2XOkTVsppNS-VN-k3wWA/60s.jpg)](https://www.yelp.com/user_details?userid=1qrE6xEqhhvVdVRBzH0fVw)",
    },
    {
      "author": "Mario M.",
      "date": "Jun 15, 2025",
      "traverse:reviewText": "[Mario M.](https://www.yelp.com/user_details?userid=alLxTuuM39TO5v_uBKmHWw) [3 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=alLxTuuM39TO5v_uBKmHWw) We drove from Vegas to visit Big Bear and we decided to stay in this Resort. We were able to check in early about hour early. For the price the rooms are clean. The only complain i have is that our bathroom had empty body wash & almost empty shampoo inside the dispenser.plus i don't think our room even has a A/C but that's ok at least they left a fan in our room plus the room has a ceiling fan. ![Robinhood Resort - We stayed in jun 2025 when it was hot but it cools down at night - Big Bear Lake, CA](https://image.mux.com/XzcvX01vUzXaOHGbqi612GG67EoVhJw3026JecnodcTwM/thumbnail.jpg?height=720&time=0) ![Robinhood Resort - robinHood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/TncXfTYWeBiXfK4OFPBFBQ/348s.jpg) ![Robinhood Resort - Our body wash was empty & shampoo was almost empty. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/jgocfTazoDXZJy_4L_GLSw/348s.jpg) ![Robinhood Resort - No A/C? I think it's just for the heater. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/GGynGJoaZda1CQnx6scAxA/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Melissa A.](https://s3-media0.fl.yelpcdn.com/photo/S-e_Y02N1uZHjEtY1B1gYQ/60s.jpg)](https://www.yelp.com/user_details?userid=q8YlSEbbWAC5qERYhcDQzA)",
    },
    {
      "author": "Richard G.",
      "date": "Jun 15, 2021",
      "traverse:reviewText": "[Richard G.](https://www.yelp.com/user_details?userid=_TLIEel-nOXHzjkbSYcNvg) What a horrible dump. Room smelled of pee and the whole place is a dive. The location is great, so they get a star for that. Very disappointing when there are so many other choices around. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Amanda J.](https://s3-media0.fl.yelpcdn.com/photo/QTjFUrpAx0e8vWo3uL88kA/60s.jpg)](https://www.yelp.com/user_details?userid=Gjm-vDdGMFTxU55iggG6kg)",
    },
    {
      "author": "Gaby P.",
      "date": "Jun 15, 2021",
      "traverse:reviewText": "[Gaby P.](https://www.yelp.com/user_details?userid=1qWUNeo0j1Kf6XfYid5xiA) Stayed a couple of weeks ago with a last minute, walk-in reservation. Very pleasant stay, the gentleman at check-in is very friendly. The rooms are dated but I don't mind it as it gives it a very nice cozy feel, in my opinion. Rooms were clean and big, with a nice fireplace as a heating source which we did not need. Love that there's a kitchen area with its own sink, and I also like that what would be the bathroom sink is not inside the bathroom. I was able to do what I needed to do without having to wait for someone to get out of the shower. Price was steep for one night but maybe with some planning ahead we can get a better deal. Walking distancing to the shops, & dining. Literally either across the street or up the street. Would definitely stay here again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Rachael M.](https://s3-media0.fl.yelpcdn.com/photo/TiC1rZevNH4DxIToyFn56Q/60s.jpg)](https://www.yelp.com/user_details?userid=R3uP5YvMTErSzhIOGXWS0w)",
    },
    {
      "author": "Jeff N.",
      "date": "Jun 14, 2023",
      "traverse:reviewText": "[Jeff N.](https://www.yelp.com/user_details?userid=AJQB00oeqiVE4KVbgDovmA) EDIT: Based on manager's response. I repeat D.U.M.P. We are still stripping blankets and backpacks after bringing them into this disGUSTING room (that we did not choose, btw) to make sure we didn't bring home any bed bugs. All the thumbs down, way WAY down. This is one of those, "if I could give negative stars" reviews. We went here to stay with family for a weekend Big Bear Trip a couple weeks ago. We had our dog with us. I guess they are "pet friendly" but I also guess this means they dump you in the most disgusting room: moldy showers, thin towels, gross carpet, chipping paint, you name it... The walls were paper thin, and at night, I kid you NOT: we could hear the snoring from the next room through the vent, stomping from upstairs, monster trucks pulling in at all hours, the room was not well ventilated, the bathroom was exactly eye level and adjoining a parking lot where people could see and hear you. Maintenance folks passed by at like all hours, wtf? And on top of it, the mattress was so GROSS, I couldn't sleep because I was terrified of bed bugs. When I checked the box spring it was ripped, stained and about 50 years old. Traumatizing. I didn't bother telling the manager guy (Peter? I don't even remember) because he is surly just like these comments say, and figured I would just write this review. For what it's worth. When we got home, all of our stuff went into bags, we didn't seem to have bed bugs, but we left completely bummed out over experience. Resort is nowhere near how I would describe this dump of all dumps. The one consolation was a nearby park where I could take my dog to go sniff by the lake. PASS HARD ON THIS PLACE. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) ![Photo of Peter B.](https://s3-media0.fl.yelpcdn.com/buphoto/nflhZ0NHdexTULJ1INvV2w/30s.jpg) Take offense to the word "dump" we have a wide variety of rooms, 20 of which are the newest in Big Bear. All the other rooms are constantly being updated throughout the year. Sorry you were disappointed with the room you chose for you and your pet.Room Had yet another great experience at this hotel. The staff were amazing by accommodating our last minute request to get an accessible room. They switched both our rooms to make sure we have the best experience possible. I really appreciated their help. I would definitely stay there again!is very nice very clean people. They were very friendly, wonderful pet friendly place to stay manager is very nice. And so is all the staff had no problem. The restaurant was wonderful too and it's right there. - [![Photo of Jeanette H.](https://s3-media0.fl.yelpcdn.com/photo/00PJfpFl4ifp-t4cWWAzpw/60s.jpg)](https://www.yelp.com/user_details?userid=FIZiBq_TZFrWEQR3eLLeYw)",
    },
    {
      "author": "Sebastian C.",
      "date": "Jun 11, 2020",
      "traverse:reviewText": "[Sebastian C.](https://www.yelp.com/user_details?userid=5cHOdbZhWZPfkN-a8jTlHw) It's a nice area, but the problem is I found several strands of hair in the bed. That does make me concerned and especially during the Covid-19 pandemic. It makes me doubt that the hotel is doing a good job to make sure the place is free from possible spread of coronavirus. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Linda S.](https://s3-media0.fl.yelpcdn.com/photo/_Q6XsEqGOaKnJ_X_2xOfzg/60s.jpg)](https://www.yelp.com/user_details?userid=Ztzm39suUMWrRb9pgsNXgQ)",
    },
    {
      "author": "Carolina R.",
      "date": "Jun 11, 2016",
      "traverse:reviewText": "[Carolina R.](https://www.yelp.com/user_details?userid=iyuj8-QgZe4sfGn7liq0IA) [4 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=iyuj8-QgZe4sfGn7liq0IA) They are always so good to us when we are here. It's become a favorite of ours. We have tried others but we always come back here. They treat us like welcomed family no matter how long its been. Ahhh so happy! Thank you Peter and all of the crew! ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/1R_yqZAoq6Rwu6qJ3ZVKxQ/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/0opmvPSqyW2ZlGXnLTzu2g/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/KAe4hj2HFzpZSf1x5W2Iaw/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Ds5rS-R8DHs6umj66L0tUw/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Travis W.](https://s3-media0.fl.yelpcdn.com/photo/hFp8sgbuI553zgY43xWbPw/60s.jpg)](https://www.yelp.com/user_details?userid=Vwny4WEUEnWUXmOZNkuRdQ)",
    },
    {
      "author": "Geoff Y.",
      "date": "Jun 1, 2019",
      "traverse:reviewText": "[Geoff Y.](https://www.yelp.com/user_details?userid=zCvIKF8-XPmIC28gh7xKVg) I know that on yelp, 3 stars has taken on the meaning of kinda crappy, but it's supposed to mean average. And that's what this place is, basically. \- the guy at checkout was very nice and welcoming and even checked me in at like 1230! \- the location is great - right on the edge of the village. \- the wifi didn't work for our entire 1 night stay. I called the front desk and told them about it, and they got back to me quickly only to say it was just down for the whole complex, and that i was welcome to come to the lobby to use it. Eh. \- As others have noted, the room was very dated and worn. The wall behind the front door had a hole in it from someone opening the door too hard and the doorknob smashing through the wall. Plus there were just random chipped paint and things like that. I guess I would come back here in the future but it certainly wouldn't be my first choice. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Cari A.](https://s3-media0.fl.yelpcdn.com/photo/OsyPDpSwzpFtFiPz2X72Xg/60s.jpg)](https://www.yelp.com/user_details?userid=-yev3i44Xrt_MFqe29hVMg)",
    },
    {
      "author": "Salim A.",
      "date": "Jun 1, 2018",
      "traverse:reviewText": "[Salim A.](https://www.yelp.com/user_details?userid=5id2kVugeohPl4qy8-jFzw) My husband and I just completed a week stay over the Memorial Day holiday at Robinhood Resort. We have stayed here several times and each time has been excellent. It always starts with Peter at the front deck when we reserve our room - he is both welcoming and a great host. The location could not be better in one direction the lake where we take Lily (our dog) each morning and evening for a walk along the shore - in the other direction all the shops and restaurants on the main street - Pine Knot Avenue. The rooms we have stayed in have indoor spa tubs. a mini fridge/full kitchen, and comfortable beds. We look forward to our next visit. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Morgan S.](https://s3-media0.fl.yelpcdn.com/photo/wgvfHL4HkD6N3wlnonPs4Q/60s.jpg)](https://www.yelp.com/user_details?userid=TbUWGFJRGQQ5BLe1sB2-DA)",
    },
    {
      "author": "Scott M.",
      "date": "Jun 1, 2014",
      "traverse:reviewText": "[Scott M.](https://www.yelp.com/user_details?userid=8koZtw0x0b3QN7Qu48MW1A) Stayed at this place with a buddy split the cost for an economy, two bed, room. They bent over backward to meet every request including late check out and an upstairs room with early check in. The only reason I can't give it 5 stars was because it was loud as it sits on the corner of two busy streets. It's literally at the entrance to the village area and has tons of great places to eat and shop all within walking distance. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Allen P.](https://s3-media0.fl.yelpcdn.com/photo/DwV9DewmOnxm32magxk7nA/60s.jpg)](https://www.yelp.com/user_details?userid=Knob5t0Cijg0R0NeRzdalw)",
    },
    {
      "author": "Angela W.",
      "date": "Jul 9, 2019",
      "traverse:reviewText": "[Angela W.](https://www.yelp.com/user_details?userid=smyXwbtdGHYlZ90gwEihpw) Historic Tennis Club, Palm Springs, CA We stayed in room 67 and the room was clean and well-maintained except for the mattress which sagged on one side so badly that you would either roll into the hole or roll off the bed. We did report this to the front desk person so hopefully management will take care of the problem. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=90) [7](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [10](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=90) [12](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=110) [13](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=120) [14](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=130) [15](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=140) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=110) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Jessica F.",
      "date": "Jul 9, 2015",
      "traverse:reviewText": "[Jessica F.](https://www.yelp.com/user_details?userid=1g4nWm3GkEcgucThK-tKvg) My husband and I have been staying here for years and we absolutely adore this place. The staff always goes out of their way to accommodate everyone and always with a smile. Thank you to all the staff at robin-hood inn for making our every stay the very best one. Carlos and Jessica Flores ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Pj R.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=Gk2Sx5d3oQqRaxFTrdDPsw)",
    },
    {
      "author": "Patty B.",
      "date": "Jul 9, 2014",
      "traverse:reviewText": "[Patty B.](https://www.yelp.com/user_details?userid=99PXeKXcxx7pdgP1i4LutA) We never ended up staying at the Resort due to a mix up in booking. Not the fault of Robinhood resort. The owners and the manager, Peter, were so kind to us. Never expected a wonderful surprise of a certificate for their restaurant. The food and hospitality was great. We are definitely going to stay there next year. Just have to book a little earlier. They are so centrally located in Big Bear. You can walk to everything. Thanks again Robinhood resort. Best wishes, The Bates Family ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jessica F.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=1g4nWm3GkEcgucThK-tKvg)",
    },
    {
      "author": "Glen N.",
      "date": "Jul 9, 2013",
      "traverse:reviewText": "[Glen N.](https://www.yelp.com/user_details?userid=RhpaXVpwiMoVs4gQMehauQ) [Elite 26](https://www.yelp.com/elite) [All-Star](https://www.yelp.com/elite) We stayed at Wishing Well (one of the three areas). The location was so great and the price was so affordable that we were expecting the worst (bugs, dirt, paper thin walls, noisy, vomit stains, bug vomit, etc). Even on a holiday weekend, plenty of parking, it's like the Staples center during a WNBA Sparks game. The two guys at the front desk are so super nice that I could only suspect the reviews of bad service were from sneaky competitors or from demanding d-bags who didn't get their way. In fact, we couldn't find our second room key upon checkout, but the guy told us "eh, stuff happens" and didn't charge us. (Don't take this as an invitation to lose your key: he legally could have charged us $100 or more) The rooms (in the 60s) are away from the busy Nottinghams restaurant area, so we felt like the cool kids, like final season Greg Brady in the attic, secluded for privacy and peace, with a huge patio and grill (shared with only a dozen rooms), but close enough to walk to the bar and crawl back home. Our room was bigger than we expected, clean, with nice furnishings (flat screen tv with cable, coffee pot, a nice pull out Ikea couch bed) and the bed was huge and super comfortable. The toilet was not a Little John. Our favorite room is #63 which overlooks the Clydesdale horse clip-clopping down Pine Knot. The windows were thick, so with the fan on, we didn't hear the cars or late night drunks. We didn't even hear our neighbors (we're chill and appreciate the 10pm quiet notice). The water was hot and the pressure was decent. Yeah, having no air conditioning was not cool (literally), but that was the only downside. This went from being A place to stay to being THEE place to stay. PS. Check my reviews (click Sort by Location) for bars (Murray's, Chad's, Avalanche, 572 Social), restaurants (Teddy Bear, Boo Bear, El Jacarita, Country Inn, Himalayan, Peppercorn, Northwoods, Royal Thai), and recreation (Miss Liberty Paddleboat Tours, Hot Shot Mini Golf, Moonridge Zoo, Castle Rock hiking trail, Fawnskin Park, and Bowling Barn). Would we recommend this place highly? Sherwood!! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=20) [1](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=0) [2](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=10) [3](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=20) [5](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=40) [6](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [7](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=40) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) [![Big Bear Cool Cabins](https://s3-media0.fl.yelpcdn.com/bphoto/0WOqXV5j70pL8n2DoiT1xw/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3D8UHSnvtygJOjMgPKY4P0WQ&request_id=2a6415c0119b1b3f&signature=e3695f8b69e69e1219c75ad05d2e0403d0e6792a42b4a9db08f7e3f43786c6d2&slot=0) [Big Bear Cool Cabins](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake&request_id=2a6415c0119b1b3f&signature=1ad4d402b7b78450e67b1545e881063fc0b517c80f235bb9fc0ce81d2487995a&slot=0) **0.6 miles** away from Robinhood Resort Andrea A. said"After writing my review on here I was contacted by the manager which she was very kind and offered me a discount to give them another try. We finally decided to go again and picked out a different cabin and what a difference!!…"[read more](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3D8UHSnvtygJOjMgPKY4P0WQ&request_id=2a6415c0119b1b3f&signature=e3695f8b69e69e1219c75ad05d2e0403d0e6792a42b4a9db08f7e3f43786c6d2&slot=0) in Vacation Rental Agents, Property Management, Vacation Rentals [![The Goggle Tan Condo Rental](https://s3-media0.fl.yelpcdn.com/bphoto/lz6Sv03fvt9A8CGqkpMmBQ/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3Dy6j2L1XDTBECP-Bn2ScQ5A&request_id=2a6415c0119b1b3f&signature=d43d7af982cf62ed4a7611684b15ce80ac540b09f0a95eb13ce38c497383732b&slot=1) [The Goggle Tan Condo Rental](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake&request_id=2a6415c0119b1b3f&signature=21e2553771c830098c4689cbcdcdde13192c40743a1218c3ae7ae49d85c96162&slot=1) **1.5 miles** away from Robinhood Resort Katrina H. said"May long time friend and I just spent 2 nights in this very nice condo . We had the best time . This 3 bedroom condo was amazing. We each had our own room and bathroom. The condo had a full kitchen and bbq .We spent a lot of time on…"[read more](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3Dy6j2L1XDTBECP-Bn2ScQ5A&request_id=2a6415c0119b1b3f&signature=d43d7af982cf62ed4a7611684b15ce80ac540b09f0a95eb13ce38c497383732b&slot=1) ## Collections Including Robinhood Resort [![Big Bear Lake](https://s3-media0.fl.yelpcdn.com/bphoto/nDAnrFbkkAWemxH1SRPJyw/300s.jpg)\\
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By s r.](https://www.yelp.com/collection/Te-vVAqqWT-jhOLeYbHQuQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/VWYfNvNZ7xnBCpnK-11MJw/300s.jpg)\\
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By Sophie J.](https://www.yelp.com/collection/m-_XPHy-hNpIdpyRObcvVA) [![Bear ](https://s3-media0.fl.yelpcdn.com/bphoto/J0tEBrdx7FwHvaDXd5xfEA/300s.jpg)\\
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By Cynthia G.](https://www.yelp.com/collection/Yn-G0eveeGzxPksD-PO-wQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/eMIw21tBm66f_YZCwPNrzQ/300s.jpg)\\
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By Dani P.](https://www.yelp.com/collection/jELwb34zpS4tvQ5eGMp1PA) - [Things to do in Big Bear Lake](https://www.yelp.com/city/big-bear-lake-ca-us) ### People found Robinhood Resort by searching for… - [**Hotels in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Hotels&find_loc=Big+Bear+Lake%2C+CA) - [**Hotels With Jacuzzi in Room in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Hotels+With+Jacuzzi+in+Room&find_loc=Big+Bear+Lake%2C+CA) - [**Sunset View in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Sunset+View&find_loc=Big+Bear+Lake%2C+CA) - [**Scenic Views in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Scenic+Views&find_loc=Big+Bear+Lake%2C+CA) - [**Golf Course in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Golf+Course&find_loc=Big+Bear+Lake%2C+CA) - [**Casinos in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Casinos&find_loc=Big+Bear+Lake%2C+CA) - [**Luxury Hotel in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Luxury+Hotel&find_loc=Big+Bear+Lake%2C+CA) - 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    },
    {
      "author": "Suroj M.",
      "date": "Jul 8, 2015",
      "traverse:reviewText": "[Suroj M.](https://www.yelp.com/user_details?userid=Le6RksjR0IXpo02bFZSTig) Nice place.Moderate price.I got choice using AC or Fan and price varies on this basis too.Peter ,Front desk guy was very friendly and nice customer service.Nice Restaurant at this Resort with wonderful Customer Service.Very close by Lake.Enjoyed Stay. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Christine F.](https://s3-media0.fl.yelpcdn.com/photo/KdlXLSrGhqLC2-hfQA5fmw/60s.jpg)](https://www.yelp.com/user_details?userid=n4smlR9HbE6hYU9B5Zs2Wg)",
    },
    {
      "author": "Ruth B.",
      "date": "Jul 6, 2024",
      "traverse:reviewText": "[Ruth B.](https://www.yelp.com/user_details?userid=64PYvj3S-r-QIQABZ3YUSA) I agree this place was in a great location, right next to the Village. However, the rooms are really dated and are in need of a serious renovation. We had the weirdest room, 3 beds all in a row in one room? So odd. Old carpet, millwork, just not good. This was not very clear on the reservation, was pretty disappointed. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) ![Photo of Peter B.](https://s3-media0.fl.yelpcdn.com/buphoto/nflhZ0NHdexTULJ1INvV2w/30s.jpg) Thank you for taking the time to tell us about your experience at Robinhood Resort. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. - [![Photo of Adriana P.](https://s3-media0.fl.yelpcdn.com/photo/3xjD7KF7V8lpk25Y23YKVA/60s.jpg)](https://www.yelp.com/user_details?userid=rDF1Zd7Uq3ow9oPyNhr0bQ)",
    },
    {
      "author": "Amanda J.",
      "date": "Jul 6, 2019",
      "traverse:reviewText": "[Amanda J.](https://www.yelp.com/user_details?userid=Gjm-vDdGMFTxU55iggG6kg) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=Gjm-vDdGMFTxU55iggG6kg) Thanks Robin Hood Resort. Bed bugs we didn't know until we left and just got worse. At first I thought mosquito bites. But with more research it's for sure naughty little bed bugs nibbling on my epidermis! Bastards...not chill...this place is expensive and not at all worth it! Worse than Motel 6 by far! They have capitalized on location and that is it! ![Robinhood Resort - Feels great - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/6wIMkdseD84dk3XjshiIHg/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=40) [2](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=10) [3](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=20) [4](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=30) [5](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=40) [7](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [10](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=90) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) [![Big Bear Cool Cabins](https://s3-media0.fl.yelpcdn.com/bphoto/9mYcu_NJlH04OhzDZxq4yw/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3DvNawt5wMgnlVdi6KKeXWXg&request_id=86c2513574f87e53&signature=8c0c289c87eb6cca143ad12ac311882ef137692e73260b60ed37fb3094094852&slot=0) [Big Bear Cool Cabins](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake&request_id=86c2513574f87e53&signature=42bf34a54e95f86ac19318cc8eac30aadf276c3878013a7fc6d7839780869d74&slot=0) **0.6 miles** away from Robinhood Resort Robin B. said"I don't get all the negative reviews. We were looking for something last second for LDW. Zero issues booking and the process was painless. I didn't have to deal with a towel fee, sheet fee, cleaning fee, etc.. The price was that it…"[read more](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3DvNawt5wMgnlVdi6KKeXWXg&request_id=86c2513574f87e53&signature=8c0c289c87eb6cca143ad12ac311882ef137692e73260b60ed37fb3094094852&slot=0) in Property Management, Vacation Rental Agents, Vacation Rentals [![The Goggle Tan Condo Rental](https://s3-media0.fl.yelpcdn.com/bphoto/rnX8fvBO-RTVcYTRQa2YKQ/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3Dy6j2L1XDTBECP-Bn2ScQ5A&request_id=86c2513574f87e53&signature=f2cd45d0afaa23857ecc52afbe559146171de1f5083709f40d3b1f0f25a21263&slot=1) [The Goggle Tan Condo Rental](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake&request_id=86c2513574f87e53&signature=0a9c31634e89beb3ff2f61481ab2082f53a318c45b69e0dbe56fce5af364d475&slot=1) **1.5 miles** away from Robinhood Resort Katrina H. said"May long time friend and I just spent 2 nights in this very nice condo . We had the best time . This 3 bedroom condo was amazing. We each had our own room and bathroom. The condo had a full kitchen and bbq .We spent a lot of time on…"[read more](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3Dy6j2L1XDTBECP-Bn2ScQ5A&request_id=86c2513574f87e53&signature=f2cd45d0afaa23857ecc52afbe559146171de1f5083709f40d3b1f0f25a21263&slot=1) ## Collections Including Robinhood Resort [![Big Bear Lake](https://s3-media0.fl.yelpcdn.com/bphoto/nDAnrFbkkAWemxH1SRPJyw/300s.jpg)\\
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Big Bear Lake\\
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By s r.](https://www.yelp.com/collection/Te-vVAqqWT-jhOLeYbHQuQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/VWYfNvNZ7xnBCpnK-11MJw/300s.jpg)\\
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Big Bear\\
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By Sophie J.](https://www.yelp.com/collection/m-_XPHy-hNpIdpyRObcvVA) [![Bear ](https://s3-media0.fl.yelpcdn.com/bphoto/J0tEBrdx7FwHvaDXd5xfEA/300s.jpg)\\
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Bear \\
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By Cynthia G.](https://www.yelp.com/collection/Yn-G0eveeGzxPksD-PO-wQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/eMIw21tBm66f_YZCwPNrzQ/300s.jpg)\\
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Big Bear\\
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By Dani P.](https://www.yelp.com/collection/jELwb34zpS4tvQ5eGMp1PA) - [Things to do in Big Bear Lake](https://www.yelp.com/city/big-bear-lake-ca-us) ### People found Robinhood Resort by searching for… - [**Hotels in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Hotels&find_loc=Big+Bear+Lake%2C+CA) - [**Hotels With Jacuzzi in Room in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Hotels+With+Jacuzzi+in+Room&find_loc=Big+Bear+Lake%2C+CA) - [**Sunset View in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Sunset+View&find_loc=Big+Bear+Lake%2C+CA) - [**Scenic Views in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Scenic+Views&find_loc=Big+Bear+Lake%2C+CA) - [**Golf Course in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Golf+Course&find_loc=Big+Bear+Lake%2C+CA) - [**Casinos in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Casinos&find_loc=Big+Bear+Lake%2C+CA) - [**Luxury Hotel in Big Bear Lake, California**](https://www.yelp.com/search?find_desc=Luxury+Hotel&find_loc=Big+Bear+Lake%2C+CA) - 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    },
    {
      "author": "Khan L.",
      "date": "Jul 6, 2018",
      "traverse:reviewText": "[Khan L.](https://www.yelp.com/user_details?userid=wEeXAXTYojARx6O1iFTXQg) OMG... got a deal on Hotels.com but the joke is on me. what a wreck this place is... except for cheap there is very little to add to the review... no AC, phone is broken and there no soap in the bathroom. Next time Motel 6. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Pegah O.](https://s3-media0.fl.yelpcdn.com/photo/M9mt9kgPXraiAIuPxbNx3A/60s.jpg)](https://www.yelp.com/user_details?userid=Z2FuxpUUQ1pTbolsCxHPXw)",
    },
    {
      "author": "Theresa L.",
      "date": "Jul 5, 2019",
      "traverse:reviewText": "[Theresa L.](https://www.yelp.com/user_details?userid=INNbHnSInAbC4s_dntYdSw) Tried to have breakfast at the restaurant my experience was terrible the coffee was not Service was terrible the waitress forgot about us she came back 45 minutes later to tell us that the kitchen has lost our order so all that time wasted she apologized and offered discount for breakfast. I can say I will go back there. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Adrianna K.](https://s3-media0.fl.yelpcdn.com/photo/uoY6mP5LaDzyk0YqBnqeZQ/60s.jpg)](https://www.yelp.com/user_details?userid=xaMevjsOWaMQ3KkKQIk4Pg)",
    },
    {
      "author": "A O.",
      "date": "Jul 4, 2022",
      "traverse:reviewText": "[A O.](https://www.yelp.com/user_details?userid=y_32YbBu-uxvxtdc6ZD98w) Love this hotel! The rooms are clean and it's such a pretty atmosphere. Also when there was a mixup after our friend booked too small a room for our family, the nice gentlemen at the front desk were SO kind and helped take care of it to accommodate us! Definitely recommend staying here! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Ysidro M.](https://s3-media0.fl.yelpcdn.com/photo/KvGIa44LKvt6zVhuT2oAPw/60s.jpg)](https://www.yelp.com/user_details?userid=nNeKj5gfG72kYcXxSzGSZg)",
    },
    {
      "author": "Dino C.",
      "date": "Jul 4, 2014",
      "traverse:reviewText": "[Dino C.](https://www.yelp.com/user_details?userid=dAG55yslnuCOmQVElRFJHw) I manage a resort in Las Vegas... The "Mecca of Hotel cities" so please don't take this lightly when I say that this resort is above the standard. Considering the town of Big Bear and the quality of hotel you may find, Robinhood Resort is the top of the list for value and luxury. I will absolutely be returning for the quick getaways from Las Vegas. I was only there for 1 night and I stayed in the Sherwood building which was recently upgraded. The room was spacious and very clean. The king bed was firm, which didn't bother me, and the bathroom and spa were large! Location of the hotel is unbeatable as well. Lake is 30 feet away and your at the foot of Pine Knot Village. I loved this place. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Ty C.](https://s3-media0.fl.yelpcdn.com/photo/IaEbaBg7yKST-uAVLPtcXA/60s.jpg)](https://www.yelp.com/user_details?userid=or-i1VZXh0mYBuA7nPnPkQ)",
    },
    {
      "author": "Chris K.",
      "date": "Jul 31, 2016",
      "traverse:reviewText": "[Chris K.](https://www.yelp.com/user_details?userid=UikW7dykduj-FBplvL856g) Stayed in this hotel over 20+ years ago and decided to come back again all these years later for my wedding anniversary. Rooms are good size with a couch, table, kitchenette, microwave, gas fireplace, and best of all a hot tub right next to the bed! Rooms have normal wear and tear but are clean. Would definitely come back! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Vincente D.](https://s3-media0.fl.yelpcdn.com/photo/qi2J2JHoVp0W8FR2nZ-lBw/60s.jpg)](https://www.yelp.com/user_details?userid=hFa9KsiKhBIY1T1pK3uyWQ)",
    },
    {
      "author": "Morgan J.",
      "date": "Jul 31, 2015",
      "traverse:reviewText": "[Morgan J.](https://www.yelp.com/user_details?userid=nxK-aHLETcKBGHX9972Jhw) The setting: 4am, room 52, some type of gremlin or plumbing has been gurgling inside the wall all night, the hall light outside is like a Chinese freight ships becon through our window and the beds... do not fit two adults (one person is a 12 year old for heavens sake). Would have been better off sleeping on the dirty 1990's hotel carpet. Worst night of "sleep" if you can call it that....ever. My only savior is the crisp mountain air coming through the window. Wont be staying here again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Diane C.](https://s3-media0.fl.yelpcdn.com/photo/bHFW8lDMbusxDSAjx9AIew/60s.jpg)](https://www.yelp.com/user_details?userid=AVMacsYAihhKo6o2JwJPlg)",
    },
    {
      "author": "Deana H.",
      "date": "Jul 3, 2022",
      "traverse:reviewText": "[Deana H.](https://www.yelp.com/user_details?userid=TVLJKJ9fQ9KVRxIEDF_EKQ) This is the absolute worst hotel I have ever stayed at. My husband and I decided to spend our 8 year Anniversary in Big Bear, CA as I have never been, so we booked this room as the photos on the website looked good, but, to our disappointment, the room was tiny. The bed was so uncomfortable and the pillows were so thin and flat ( I have literally never seen pillows this thin at any hotel I have ever stayed at ) The bathroom was tiny. There was no AC so the room was very musty and stuffy. There is only a ceiling fan in these rooms. The restaurant there at the hotel was overpriced and the food was not good at all. But, to top it all off there is a restaurant/ lounge about a block away that plays loud music until about 10:00 pm every night and you can hear it very loudly. There was also a couple staying downstairs in one of the rooms that were being very loud and fighting outside in the parking lot one of the nights and the next night another group of people that were staying in one of the rooms downstairs were outside on one of the patio tables in front of their room drinking and playing loud music until midnight. Not once did anyone from the hotel do anything about either of the incidents. It is a shame because this could be a really great place to stay if some upgrades were made ( New beds and better quality pillows, add AC units, maybe get some kind of security at night to monitor everything and some better food and pricing at their on site restaurant) The one plus is that it is walking distance from many restaurants and shops. But that is not enough to make us ever want to come back to this hotel. We will never stay here again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Marvin M.](https://s3-media0.fl.yelpcdn.com/photo/QPN2qalzsopzCzGqRcyFHQ/60s.jpg)](https://www.yelp.com/user_details?userid=WOgfQGEmnr6o5qr7b8iLtA)",
    },
    {
      "author": "Punisher Dracula V.",
      "date": "Jul 3, 2021",
      "traverse:reviewText": "[Punisher Dracula V.](https://www.yelp.com/user_details?userid=Tx8Zzt5A2dyrhxGRjb_Raw) Legit place, literally the most comforts had been at. Order directly for 10%! Felt secure and free of attention of incoming house keeper. It would be easier of w/navigate signs to parking to reception. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Mimi O.](https://s3-media0.fl.yelpcdn.com/photo/A5enx7dzqdlLBRVXGUd3hQ/60s.jpg)](https://www.yelp.com/user_details?userid=4-jSR3tASUxBbeIx7jlA6w)",
    },
    {
      "author": "Ivan R.",
      "date": "Jul 3, 2017",
      "traverse:reviewText": "[Ivan R.](https://www.yelp.com/user_details?userid=ixfMpW8W3wcdsOQhjhuKhw) This was a great hotel. Very friendly staff. Rooms are very clean. The distance to the lake is less than 5 minutes ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Lauren H.](https://s3-media0.fl.yelpcdn.com/photo/M9Nvnu2YU67Rng7OuSDNHg/60s.jpg)](https://www.yelp.com/user_details?userid=clirF7pph8EPEoMtvrcj0w)",
    },
    {
      "author": "Jody S.",
      "date": "Jul 28, 2019",
      "traverse:reviewText": "[Jody S.](https://www.yelp.com/user_details?userid=EJKib0-ILevX64RA1XHMzA) [7 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=EJKib0-ILevX64RA1XHMzA) Really bad! Ceiling fan wobbled on high setting, room had no air conditioning, had to sleep with windows open but screen door wouldn't lock, couldn't leave back window open because there was no screen( it was sitting in the closet), no place to plug anything in (most socket were already full), only 1 nightstand, very little room on side of bed, no sink space for toiletries, soap holder in shower was stained, shower did not drain properly, woke up to car alarms going off, and people outside our room smoking weed. Checked in around 7:30 and checked out by 4:30 the next morning. The guy at the desk was on a smoke break when we checked out. Said leave the keys on the counter. Told him we were checking out early because of problems....didn't even put his cigarette out. ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/i6soCCgXCv-yY-2LFo7jAA/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/7vxT3y_4Q5QhqqASg2uoiQ/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/QAv4WbS_ePhLfP1N398K7w/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/3cXG-wCLZthOEkItDmIJPQ/348s.jpg) [See all photos from Jody S. for Robinhood Resort](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=EJKib0-ILevX64RA1XHMzA) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of E W.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=foE_ZVqkON-bQAsy3lGm7A)",
    },
    {
      "author": "Adriana P.",
      "date": "Jul 26, 2023",
      "traverse:reviewText": "[Adriana P.](https://www.yelp.com/user_details?userid=rDF1Zd7Uq3ow9oPyNhr0bQ) I've stayed here before but it was years back. This time I stayed with my family and got a bigger room, it was nice and neat, spacey and clean. Great location in big bear, it's close to everything. The only reason I did t give it a 5 star is because when we checked in our tv didn't work, I had to call the front desk to let them know, they came and fixed it quick but then the next morning the lights went out and the AC, we thought it was the hotel but no the whole block went out of electricity and did t have it on for hrs, that wasn't the hotels fault.. but all of a sudden to make matters worse the fire alarm went off in our room and again.. we thought it was again the hotel.. no just our room. I would stay there again..to give the place another chance, it's great for family's my kids slept comfortably. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Heather M.](https://s3-media0.fl.yelpcdn.com/photo/oPvRXZP8bUH_tlr9_XhaIA/60s.jpg)](https://www.yelp.com/user_details?userid=FX7BjzTJAuCAul1eXyRWqw)",
    },
    {
      "author": "Hailey K.",
      "date": "Jul 26, 2016",
      "traverse:reviewText": "[Hailey K.](https://www.yelp.com/user_details?userid=xYbwYRyC0a68ZM6f9vf7gQ) The only reason this resort even received 1 star is because of its location. But in all other aspects it is not worthy of any stars. Let's talk hospitality and customer service: in the two days my husband and I were here there was no maid service, even though we had our "maid please" sign out. When we tried to get clean towels for our room, we had to walk down to the main office because the receptionist left her post to smoke a cigarette and failed to pick up our numerous phone calls. The room we stayed in did not have air conditioning, and the fan was broken (need I mention that it is 90 degrees outside?!). In regard to cleanliness, the room looked as though it had never fully been cleaned or laundered. We are extraordinarily disappointed in our stay and would highly recommend that you seek accommodations elsewhere. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jeff L.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=Nq1qG6ngSuJgn-CDoIAPlA)",
    },
    {
      "author": "Shawnee G.",
      "date": "Jul 22, 2024",
      "traverse:reviewText": "[Shawnee G.](https://www.yelp.com/user_details?userid=3Zk99M3EMTu_xvt8QTsLsg) First thing very outdated. Was a little warm. Has no ac just ceiling fan. To get ice where our room was , you had to go across parking lot and up a flight of stairs. Definitely not ADA Compliant. I called up front desk asked for toilet paper the guy acted like he was irritated and said it will be awhile before we get it to you , when they come in. I'm like what? So I have to hold whatever I need to do? Never again will I stay at this so called resort. What a joke. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) ![Photo of Peter B.](https://s3-media0.fl.yelpcdn.com/buphoto/nflhZ0NHdexTULJ1INvV2w/30s.jpg) We do have A/C in our premium rooms. We do have ADA compliant rooms . Both of these features need to be requested. Front desk was not irritated he just had to wait for someone to arrive to deliver your toilet paper Sorry for the "disappointments'" - [![Photo of Danielle P.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=5379dOAV1zV4oHZFbbAn7Q)",
    },
    {
      "author": "Alexandria F.",
      "date": "Jul 21, 2013",
      "traverse:reviewText": "[Alexandria F.](https://www.yelp.com/user_details?userid=voIzK-u0zrVVmh1nt1UD5g) Stayed 4 nights at this resort, specifically in the Sherwood Forest suite #22 called the Maid Marion. It is a stand-alone suite so you do not have anyone sharing walls with you, which was very nice. I paid $180 for each night, got one of the nights for free due to an online promotion they were having when I made my reservations. The suite is big like an oversized studio apt with two beds, two couches, fireplace, sink, stove, fridge, vanity area, bathroom with shower and toilet, closet, Jacuzzi spa that fits two people and French doors that open with a railing that looks out onto the street. Ken at the front desk was always very friendly and helpful for us and we very much enjoyed our stay here. The maids were always nice and did a very good job cleaning the suite. The resort is in the village so it takes 5 minutes to walk to many shops, candy stores, restaurants, bars, and a liquor store. Very convenient and nice location! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Dino C.](https://s3-media0.fl.yelpcdn.com/photo/4Pd_WOCXXo4xbI2FoFYahA/60s.jpg)](https://www.yelp.com/user_details?userid=dAG55yslnuCOmQVElRFJHw)",
    },
    {
      "author": "Justa L.",
      "date": "Jul 20, 2017",
      "traverse:reviewText": "[Justa L.](https://www.yelp.com/user_details?userid=HoeVJM8FPFsWuV76ubZBZw) Location and rustic atmosphere make this a good hotel option. Right by the village and across the street from the lake. Parking and wifi included. The room itself was nice and cozy, with a fire place and hot tub. Going in was a small couch with coffee table, next was a nice big bed with a fireplace right a cross. The hot tub was on the other side of the bed (not the best location but it worked). The room was clean and comfy. The only major down side was that the room smelled like old/stale cleaning product (maybe a piney scent would work better) and like it could use some ventilation but not dirty or gross. Overall a good option when in Big Bear, we will definitely be back. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) We got the room with the hot tube and it was worth it. You have a small couch eith coffee table a nice big bed with a fireplace right a cross. The hot tube was on the other side of the bed (not the best location but it worked). The room was clean and comfy we will definitely be back l. - [![Photo of KissyKissyMsPiggy K.](https://s3-media0.fl.yelpcdn.com/photo/Or4R9HbxMdo0dtNifocqNw/60s.jpg)](https://www.yelp.com/user_details?userid=Ti6PneJECz0KaxmMp6KlmQ)",
    },
    {
      "author": "Darren R.",
      "date": "Jul 2, 2014",
      "traverse:reviewText": "[Darren R.](https://www.yelp.com/user_details?userid=um98ljGiQ0SswIQkFCybhQ) I can't speak highly enough about this place. Well run, clean, comfortable, and charming. This is the only place my family stays when we come to Big Bear. We like most have stayed in our fair share of hotels all throughout this world, and the older I get the more I realize that customer service plays a huge part in if my experience is a good one or not. The people who run this place are more than willing to accommodate almost any request. That really is very hard to come by now a days. If you are planning on visiting Big Bear and need a place to stay this is as good as it gets for the value. Close to all the shops and restaurants. But don't forget a bout Nottinghams Right next door. It's a great place to eat, and I promise everyone will find something to eat on the menu. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of eva v.](https://s3-media0.fl.yelpcdn.com/photo/fe_GbbwZK2hYx4IgghNjsw/60s.jpg)](https://www.yelp.com/user_details?userid=8O_wnZh-TSO2w2JbTlpmfw)",
    },
    {
      "author": "George H.",
      "date": "Jul 18, 2014",
      "traverse:reviewText": "[George H.](https://www.yelp.com/user_details?userid=Yd9eSgyr8Ml6S_oJHfzung) The customer service was excellent. We were placed in a room without a bath tub and they moved us so our baby could take a bath. Gave us a nicer room than what we paid for too. The wishing well building is clean but needs a lot of updating. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Viridiana W.](https://s3-media0.fl.yelpcdn.com/photo/ZO5OwwRfjfJ7bgdjT1Xr6w/60s.jpg)](https://www.yelp.com/user_details?userid=G-MY2h7b86oJSSMn5WVjiA)",
    },
    {
      "author": "Charlie R.",
      "date": "Jul 15, 2021",
      "traverse:reviewText": "[Charlie R.](https://www.yelp.com/user_details?userid=g3II54S_zYG7SONRbk7zqA) [5 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=g3II54S_zYG7SONRbk7zqA) Did not stay the night, too dirty, smelly, and hot. We were placed in a really terrible room. No AC, but also apparently no cleaning either... and people hanging around all day chain smoking and yelling. The room was so filthy! Worse I've seen in a long time, so we took photos. Front desk guy had no interest in why we left early. Just looked at us weird and told us to see us next time.... you won't. ![Robinhood Resort - Filthy bathroom switch (two bulbs burned out) - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/XlJgnahil7uh91yhKOpprw/348s.jpg) ![Robinhood Resort - Dirty/damaged bathroom door - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/5K04NztyJSl859za-hwIAQ/348s.jpg) ![Robinhood Resort - This was directly outside the room (our mat) It smelled very very very strongly of urine. Reminiscent of a dirty park bathroom in the sun. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/kIoh3lj3tqUjXtJQ4yhKbg/348s.jpg) ![Robinhood Resort - Front door inside. White paint is black from filth - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/xEWZML7m4XQ4Mu4MqfVvRw/348s.jpg) [See all photos from Charlie R. for Robinhood Resort](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=g3II54S_zYG7SONRbk7zqA) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Britney V.](https://s3-media0.fl.yelpcdn.com/photo/md2oEx8ae_YtNhYSn9Msrw/60s.jpg)](https://www.yelp.com/user_details?userid=9qPPEa2rne0o9Al5L4WBZQ)",
    },
    {
      "author": "Cheryl S.",
      "date": "Jul 15, 2021",
      "traverse:reviewText": "[Cheryl S.](https://www.yelp.com/user_details?userid=F69OdF1CLY9cV0bpcxdWmA) We stayed 4 days/nights in July. Service was excellent. Front desk receptionist was very pleasant and had a great sense of humor. We will definitely be back. Thank you ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Art N.](https://s3-media0.fl.yelpcdn.com/photo/ODeHeTotiY_t5BLZzTDM_A/60s.jpg)](https://www.yelp.com/user_details?userid=wH41UFQwgr3KIUwSeqchng)",
    },
    {
      "author": "E W.",
      "date": "Jul 14, 2021",
      "traverse:reviewText": "[E W.](https://www.yelp.com/user_details?userid=foE_ZVqkON-bQAsy3lGm7A) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=foE_ZVqkON-bQAsy3lGm7A) I'm sorry for the owner of this dump, but that's what it is: a dump. Everything is either filthy, broken, or ancient. Sink and tub cracked, chipped and filthy. All sheets and bedspreads extremely dark color (attempt to hide filth?). Booked on Orbit for three people and three beds. Given trashed room with only two beds and no room for rollaway. As soon as I returned to complain, front desk had new room for me (are they just trying to cheat people to see if anyone notices?) never again. Finally, a warning to all: don't lean on any of the exterior handrails around the property, as they're held on with spit and old bubble gum (code violations galore). ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/F7YGqou1pRph_MCacOc2ng/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Michael J.](https://s3-media0.fl.yelpcdn.com/photo/la5bPfpFBwsZj91temLNKA/60s.jpg)](https://www.yelp.com/user_details?userid=xAfY5LUHxvdXckdM6vn43w)",
    },
    {
      "author": "P M.",
      "date": "Jul 14, 2014",
      "traverse:reviewText": "[P M.](https://www.yelp.com/user_details?userid=aMv60wRFfLL9je8F3uJ7Bg) [4 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=aMv60wRFfLL9je8F3uJ7Bg) The man that was managing the motel last night was very nice. I would love to give it a better review but I can not. No fail of the motel it was a very warm day and the room was so hot, I rigged the box fan that came with the room in the window but it did very little to cool it down. I had ask the nice man at the desk if he had an additional fan, all they had were tower heaters, yes heaters! i had to search (you know they would not have wifi ) for directions on how as it turns out "how not to use a heater The room was a electrical fire waiting to happen with power cords hanging over the heater, electrical outlets broken. It took me hours to fall asleep. The linens (sheets) and bed spread felt dirty. I'm sure some of the rooms are very nice. #68 is not. Microwave and coffee machine were on the floor when we arrived. I will post photos. ![Robinhood Resort - Wires over furnace - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/y0dCHgbuCCntgoEoMjIISw/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Of0k3N59-csPE5IHBEFTuw/348s.jpg) ![Robinhood Resort - Ok.. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/LIyMifH-K5daIs6GHX4zDA/348s.jpg) ![Robinhood Resort - This is normal.. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/wAhv44p4Ed2hjD9bZ3j-gw/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Mary M.](https://s3-media0.fl.yelpcdn.com/photo/Su4PC-L-Xu1jwdS8D-1MDw/60s.jpg)](https://www.yelp.com/user_details?userid=J0FjmDQhynmY3lPl45iJBg)",
    },
    {
      "author": "Jessica R.",
      "date": "Jul 13, 2018",
      "traverse:reviewText": "[Jessica R.](https://www.yelp.com/user_details?userid=fv6dAMUan-x_yyn64zhO9Q) Perfect location, beautiful balconies with a gorgeous view of the lake. The service was great and the rooms were clean and comfortable. If I stay at a hotel again, it will be here! Plus the coffee and treats in the lobby make me even happier! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Phil B.](https://s3-media0.fl.yelpcdn.com/photo/rSCvQ4er4N6Gwyv7gIk9EA/60s.jpg)](https://www.yelp.com/user_details?userid=Jcc-GMX8qwFfzY_7BqPWfA)",
    },
    {
      "author": "Sky M.",
      "rating": 5,
      "date": "Jul 13, 2016",
      "traverse:reviewText": "[Sky M.](https://www.yelp.com/user_details?userid=XQyiI2ic4c44Z5fwzOXAcw) Giving this hotel a 5 star rating due to customer service, affordability and location. Stayed here 1 night only to attend a wedding. The courtyard was in front of our room and a party was taken place after 10pm. I asked the manager to please tell them to be quiet, she did and the party stopped. The next day Peter the manager apologized and credited us some funds towards our bill, I was shocked and very pleased. Great customer service Peter, thank you. We will stay there again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Joaquin D.](https://s3-media0.fl.yelpcdn.com/photo/EorX4eLJo-GO1byl23D5vQ/60s.jpg)](https://www.yelp.com/user_details?userid=bi9mALEfVpdNWhzO0CIjYA)",
    },
    {
      "author": "Cristi R.",
      "date": "Jul 12, 2017",
      "traverse:reviewText": "[Cristi R.](https://www.yelp.com/user_details?userid=CIrdME6UfG9-htirwvXcOw) The staff here is friendly and accommodating, however the room we stayed in was sub par and we fought ants in the bed at night. The carpet is dirty and the room is outdated. I would not stay here again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=230) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [21](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [22](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [23](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=220) [24](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=230) [26](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=250) [27](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=260) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=250) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Joseph P.",
      "date": "Jul 11, 2014",
      "traverse:reviewText": "[Joseph P.](https://www.yelp.com/user_details?userid=2Q6-6IZBlUtq-nrUBSxCoQ) This place is in a great location with access to the lake and all of the shops, restaurants and bars on pine knot. The rooms are small but clean. The manager and staff were all nice.had a nice stay. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of George H.](https://s3-media0.fl.yelpcdn.com/photo/QG1LyGdo3S1ywM1Xd5wq2A/60s.jpg)](https://www.yelp.com/user_details?userid=Yd9eSgyr8Ml6S_oJHfzung)",
    },
    {
      "author": "Angela P.",
      "date": "Jul 10, 2022",
      "traverse:reviewText": "[Angela P.](https://www.yelp.com/user_details?userid=lDF1LIMGxHZGgHjySTwpJw) They were over the top accommodating! Restaurant had good food. Live music on Thursday. Loved our stay here! It's not a a 5 star place but very comfortable homey. Loved it will definitely try to come back & stay again ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jeff L.](https://s3-media0.fl.yelpcdn.com/photo/GcJIBh6xn-Xi9BohM4CFpw/60s.jpg)](https://www.yelp.com/user_details?userid=B0QE4MkFIAxA4ic7kcWJKw)",
    },
    {
      "author": "Jane G.",
      "date": "Jul 10, 2017",
      "traverse:reviewText": "[Jane G.](https://www.yelp.com/user_details?userid=Gpztz4quXP_Eybx9gkLTSQ) [3 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=Gpztz4quXP_Eybx9gkLTSQ) In one word, rustic. Great theme-esque resort for the family. Good on-site dining options. Location is right across from the lake and park. Close to marinas for rental of boats and great location for walking up to the village. Small convenience store is right across the street. ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/CYIT4bBOjiK4Xilxbd-Bcw/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/v_pjJbYtOcyovTikJ4Qt-Q/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/9iSEdqexNFXlfldChsNMNQ/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jacob M.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=wKEPmUroZQqQ_pLk8XH5nQ)",
    },
    {
      "author": "Shellee B.",
      "date": "Jan 8, 2024",
      "traverse:reviewText": "[Shellee B.](https://www.yelp.com/user_details?userid=dFUNa3SodFyBIdOaug4K_g) We stayed there for New Year's. This year had the best time they took really good care of us. Everybody's really friendly nice and clean love this place very pet friendly. Enjoyed the restaurant as well. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) Room is very nice very clean people. They were very friendly, wonderful pet friendly place to stay manager is very nice. And so is all the staff had no problem. The restaurant was wonderful too and it's right there. - [![Photo of Adrian F.](https://s3-media0.fl.yelpcdn.com/photo/u69xJjDW8_2ahBWPnughQg/60s.jpg)](https://www.yelp.com/user_details?userid=8yeuruoFWX8CvbcQo-gYRw)",
    },
    {
      "author": "Lisa S.",
      "date": "Jan 7, 2019",
      "traverse:reviewText": "[Lisa S.](https://www.yelp.com/user_details?userid=hwRrTgeUxsVt6Ucsu-m1_Q) This is a pretty average hotel but it appeals to me in the sense that is has a cabin feel and is in a great area close to the main village. It also has a bar and restaurant located downstairs and is across from a fun bar for locals and tourists alike. Parking is free and some of the rooms even have fireplaces. In addition, Robinhood Resort is often one of the more inexpensive options, especially when it snows in Big Bear. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Angela W.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=smyXwbtdGHYlZ90gwEihpw)",
    },
    {
      "author": "Hello Kitty c.",
      "date": "Jan 7, 2016",
      "traverse:reviewText": "[Hello Kitty c.](https://www.yelp.com/user_details?userid=ZDTQ0IDLclAA9meDJdZ1JA) Our stay was wonderful and cozy! The staff was amazingly attentive. They even let us borrow their sleigh! Tons of cute shops and restaurants walking distance. The staff was so kind to mail home a purse I left behind free of cost. All around a fantastic experience! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Joanna H.](https://s3-media0.fl.yelpcdn.com/photo/iocvDk9wEMh_CE6x4YN_pg/60s.jpg)](https://www.yelp.com/user_details?userid=iO0oyGbjZsSjAnSrX9Pc9Q)",
    },
    {
      "author": "gail b.",
      "date": "Jan 7, 2016",
      "traverse:reviewText": "[gail b.](https://www.yelp.com/user_details?userid=iCBJ0TpWaY9tiI6iQfD5wg) I haven't even stayed here, but wandered in needing assistance. The staff went beyond the call of duty and I wasn't even a guest! This would be my first choice when needing a room in a great location. It's in the village walking distance to shopping and restaurants. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Douglas B.](https://s3-media0.fl.yelpcdn.com/photo/fysSX6GFEWuMmV7rwTJ1rQ/60s.jpg)](https://www.yelp.com/user_details?userid=qrjYS1Vwty7VpQY8rB04zw)",
    },
    {
      "author": "Jesus S.",
      "date": "Jan 6, 2024",
      "traverse:reviewText": "[Jesus S.](https://www.yelp.com/user_details?userid=yzQygeLK3WJwa1ZUKZ2JFA) The phrase "you get what you pay for" is fitting to describe this inn. Definitely could use some updating but given its cost and location in big bear you have to weigh the pros and cons. If you're looking for a nicer place that's understandable but expect to pay much more. Would do a return visit. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Sylvia B.](https://s3-media0.fl.yelpcdn.com/photo/O1Gwokx_CJeY47mvQdQxPg/60s.jpg)](https://www.yelp.com/user_details?userid=lw-JBBasSeLvaTO6E6KDyw)",
    },
    {
      "author": "Yvette R.",
      "date": "Jan 6, 2019",
      "traverse:reviewText": "[Yvette R.](https://www.yelp.com/user_details?userid=pYuFkpOQc4hx6CjySf08yA) Horrible we stayed in condo D and was very cold even with the heater on. No cleaning service the whole time we was there whichwas 3 days. The beds is hard and the comforter is thin and smell horrible. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Peter C.](https://s3-media0.fl.yelpcdn.com/photo/emCoHMta-C6vADV5bOxNjA/60s.jpg)](https://www.yelp.com/user_details?userid=O0dkTeoW8pddlZfD6vUPHw)",
    },
    {
      "author": "Kim Y.",
      "date": "Jan 6, 2017",
      "traverse:reviewText": "[Kim Y.](https://www.yelp.com/user_details?userid=Ftv7ETfgbjn3PxCeNwwTsQ) This is our first stay at Robinhood. We normally stay at The Marina resort right across the street, but they had jacked their prices up for the holidays so we gave Robinhood a chance. Now we'll likely stay here moving forward. All of the staff, from the front desk, maintenance(came and checked our heater), housekeeping and restaurant staff, were all super friendly and welcoming. The rooms are great. Ours had a fireplace, 2 beds, a fridge, microwave and a comfortable 2 person couch. They have a cool restaurant/bar downstairs with good food. And it's located right in the Village so u can walk at night. Well done Robinhood. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [16](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=150) [17](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=160) [18](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=170) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [21](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [22](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [23](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=220) [24](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=230) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Patricia D.",
      "date": "Jan 6, 2015",
      "traverse:reviewText": "[Patricia D.](https://www.yelp.com/user_details?userid=JF3oMnRsQb7o_tlJlGUH0w) This place is the cheapest place to stay around big bear. I recommend this to everyone ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Mike F.](https://s3-media0.fl.yelpcdn.com/photo/ic_MA4m9FTfrhISkJJdo1A/60s.jpg)](https://www.yelp.com/user_details?userid=a23k_I7a6G61srYhwVEd8Q)",
    },
    {
      "author": "Linda S.",
      "date": "Jan 6, 2013",
      "traverse:reviewText": "[Linda S.](https://www.yelp.com/user_details?userid=Ztzm39suUMWrRb9pgsNXgQ) Wow. I can't say I am an expert on where to stay in Big Bear but if this is as good as it gets, I will never be coming to Big Bear again. We were here for a wedding and brought our dog. We stayed in #5, which was sort of tucked away on just on the patio of the restaurant. So yes, very noisy. It is also on the ground level which means the parking lot is about mid height of the room, giving you the feeling that you are staying in a basement. The windows look I at the restaurant patio or the parking lot giving you absolutely no privacy. Also, because there is no AC, you have to have the windows open (in the summer) which means you can hear everything going on outside and people outside can hear everything going on inside. The bathroom was downright scary. A trail of ants was walking through, from where I couldn't tell. The shower/tub was mint green with a dark green floral print curtain I was afraid to touch naked skin to. It was so scary we decided not to bathe our toddler in the tub. The room was quite dark- see comments about the windows. The decor included two Lassie movie prints which was just weird and thick carpet that made you wonder what and how many insect nests might be hidden in. Last thoughts- the attached restaurant was reasonable. Service was super slow but the food was decent. Generally the staff seemed friendly. Not enough to give this place another star though. By the way- this review is for a stay in September. Took a while to get around to writing it! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=130) [11](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=100) [12](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=110) [13](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=120) [14](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=130) [16](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=150) [17](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=160) [18](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=170) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=150) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Britney V.",
      "date": "Jan 5, 2024",
      "traverse:reviewText": "[Britney V.](https://www.yelp.com/user_details?userid=9qPPEa2rne0o9Al5L4WBZQ) This "resort" was interesting. At first glance, the room was okay, very roomy and we liked that we had the 3 queen beds option. When we finally got back into the room for the night, we smelled a very potent smell, but assumed they just cleaned the carpets or something (we swore it smelled like stinky feet at first). Fast forward, I'm getting into bed and pulled the blankets over my shoulders and was punched in the face with the most awful odor coming from the top blanket - it REEKED of armpit/body odor. I had to sleep the rest of the night with just she sheet + fuzzy blanket because those actually smelled like they had been laundered/bleached. The bathroom had cobwebs around the ceiling and the walls near toilet/light switch definitely needed a good scrub. The resort was cute from the outside and has a lot of potential, but CLEAN those rooms better. I will say that the location is great though...walking distance to a brewery, The Village, etc. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Glen N.](https://s3-media0.fl.yelpcdn.com/photo/rRbErAHworYtHgJDHfRbGg/60s.jpg)](https://www.yelp.com/user_details?userid=RhpaXVpwiMoVs4gQMehauQ)",
    },
    {
      "author": "Jennifer A.",
      "date": "Jan 5, 2017",
      "traverse:reviewText": "[Jennifer A.](https://www.yelp.com/user_details?userid=7wSRnmT9h_5owmW4MDXAeA) [3 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=7wSRnmT9h_5owmW4MDXAeA) This place is in a perfect location! Walking distance to tons of shops & restaurants. Only a couple minute drive to big bear mountain to go snowboarding & skiing. The rooms are affordable & very clean. Yelp offers 10% off for check in during the week too! ![Robinhood Resort - King bed - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/QJfNck3yyiWbPDsgdEHIfw/348s.jpg) ![Robinhood Resort - Fireplace - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/ZebyFdssg-Zj6F20LbLk3A/348s.jpg) ![Robinhood Resort - John Wayne stayed here!!! - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/uNwiKHWyL24N60XAEKzgRQ/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Kanan M.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=K-3p56e-iP9ZJ7BEvQfG1Q)",
    },
    {
      "author": "Leana E.",
      "date": "Jan 5, 2015",
      "traverse:reviewText": "[Leana E.](https://www.yelp.com/user_details?userid=FOy0Qrkw54VKDEWIw7T-jw) Checked into the resort on 1/1/15 for a one night stay because my friends and I wanted to make a mini trip to ring in the new year. We called the place before we arrived because we were scheduled to arrive after 9pm and just wanted to be reassured that our room wasn't going to be given away. We arrived around 10 or 11pm and the man working at the front desk (I can't seem to remember his name) was so kind and cheerful. He was very welcoming and answered all our questions without hesitation. We asked if there were any two bedroom rooms available since two of my friends wanted to join my boyfriend and I last minute, but unfortunately they were all booked. We rented a deluxe spa room for $208. It was small (not too small, but what I expected) and clean. Most places were sold out since we looked for places so last minute, but for a last minute place, I was content. The room had a king sized bed, sofa bed, fire place, and spa/jacuzzi tub type thing. The room could get pretty warm with the fire place on. So I don't think it would be a good idea to leave the thing on overnight. We definitely didn't. But anyway, for a last minute place. This place definitely wasn't bad. I'd say the best thing about this place would be its location. It's near all the main attractions and places to visit. Took us about 5 minutes to drive to snow summit. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of suzanne A.](https://s3-media0.fl.yelpcdn.com/photo/RsU6QO6rJlADjdXl6zIjCQ/60s.jpg)](https://www.yelp.com/user_details?userid=syaxPf1Ar7ylJXLPRWhjew)",
    },
    {
      "author": "Bear F.",
      "date": "Jan 30, 2021",
      "traverse:reviewText": "[Bear F.](https://www.yelp.com/user_details?userid=9b-8SRROHCcJbToHBnUMVA) [4 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=9b-8SRROHCcJbToHBnUMVA) I honestly should have taken pictures of how filthy and old this resort is! I seen the world's largest bed bug in our room. I honestly left my luggage in my vehicle, I only stayed with them because there were no other Hotels available in the big bear area because of the huge winter storm that was coming in this weekend! I witnessed the kitchen manager NORMA yelling at kids very rudely while they were playing in the snow... the manager from the kitchen area got hostile with this family for no apparent reason! The staff at the front lobby talk to you like if they are zombies! The only thing that was pleasant about my stay is when I left the room for the day to enjoy myself and go get my lottery scratchers! -outdated pillow cases from 1876 -kitchen food tastes like cardboard -Norma the manager needs anger management classes I'm sorry but this place is NO RESORT! I should have just stayed at motel 6.... ![Robinhood Resort - Staff needs to clean the walkways for their guests! (LIABILITY) - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/5p_nQZVEAlDIXwR65K_9aQ/348s.jpg) ![Robinhood Resort - View from room 12... please change your box springs! - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/75WIKWxAQ_pvDuVg7RXV6Q/348s.jpg) ![Robinhood Resort - Waited for the front lobby host while they were napping - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/0AyxeD6w0K-skKVaJb5kpQ/348s.jpg) ![Robinhood Resort - At least this ghetto resort had a nice view for $400 dollars a night! - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/garmX8flDqWLztEst8TSDw/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Matthew D.](https://s3-media0.fl.yelpcdn.com/photo/eTXRJJ0urx2zRcF-ehxXiA/60s.jpg)](https://www.yelp.com/user_details?userid=qB2yPvjOW3eKPxRLDdWHkQ)",
    },
    {
      "author": "Anonymous G.",
      "date": "Jan 30, 2018",
      "traverse:reviewText": "[Anonymous G.](https://www.yelp.com/user_details?userid=2amBKEHhx0lkD0cfuAyOkw) We stayed in a spa Room for 2 nights. I have pros and cons about this place. Pros: Inside the village where are the nice stores and restaurants are at. So you really don't have to walk too far for anything. They do have a restaurant a few steps away from any of their rooms. They do offer a 10% discount on the restaurant if you stay with them. The staff is very sweet and very nice. The restrooms inside the Room are nice. And are hot tub was also very nice. The cons: The furniture is worn the table would click on the extended board make it small. The carpet looks like it's been washed too many times. There was a piece of broken glass on the table. My husband cut himself . We had just walked in. We didn't expect there to be glass. If you are there on the weekend Wi-Fi was almost non-existent. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Peter P.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=3qCRtDyoDovvR8QDDuh5Qg)",
    },
    {
      "author": "Giacinta P.",
      "date": "Jan 3, 2017",
      "traverse:reviewText": "[Giacinta P.](https://www.yelp.com/user_details?userid=DHWIHGJo-B6kRuVr1t8pRQ) At first I was nervous and hesitant on booking a room here but we are glad we did. It's not anything fancy, but it is nice and cozy. Perfect for what we needed, bathroom, warm room, and a bed. It was clean the price was phenomenal compared to all the other hotels around it. It was the best deal we found. It's 5 min away from the village which made it easily accessible to food. 20 min. Away from snow summit. Over all I loved the convenience of it. It was a little loud at night but it's understandibdue to the snow plows. I would book a room again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Nick H.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=qNYSqvhGWvvlJXT4xK_IDg)",
    },
    {
      "author": "Meagan C.",
      "date": "Jan 3, 2016",
      "traverse:reviewText": "[Meagan C.](https://www.yelp.com/user_details?userid=UBPNCKezAQ82A3JM5Rc4fA) We stayed here after Christmas and the whole town was a madhouse! My fiancé booked last minute to surprise me after the proposal and they were able to accommodate him, though it was quite pricey. The location is great -- easy to walk to dinner, shops, and the bar so we didn't have to drive. The room was a bit outdated, but spacious enough and clean with a large jacuzzi tub. The heat source is from the fireplace, which made it very cozy. The best part about our stay was after we left. I forgot my fiancé's new jacket at the hotel and called late that night. The girl at the desk didn't see it in the lost and found, and she braved the 15 degree weather to go look on the maid's cart that was in another building. She was able to locate it and it was sent priority mail the next day -- free of charge. Very kind staff, we would stay there again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Tanner T.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=ypaj1mHSNXAzWlCh6zN2KQ)",
    },
    {
      "author": "Lindsey D.",
      "date": "Jan 3, 2013",
      "traverse:reviewText": "[Lindsey D.](https://www.yelp.com/user_details?userid=nenlLz1Jtbn3Al9zaQcEJw) I always use yelp to find a restaurant/hotel when I go out of town. I was a little hesitant to stay here as I normally stay at the northwoods resort when I go to big bear. When we got here I was pleasantly surprised with the location and the friendliness of the staff! The guys at the front desk were very helpful and funny! The lobby has a beautiful huge fireplace and I loved the feel of the place. When we got to our room I was pleased. We got a room with a wood burning fireplace that I was very excited about (more to come on that) and the room was a good size. The carpet and furniture were a bit old and oddly placed but not bad. The bathroom had a heater that was really really old that I was afraid to use...just old. Overall, at this point I thought this place deserved 4 stars. Now the reason for the 3 star review... As I said before my boyfriend and I were very excited to use the wood burning fireplace. We made sure to ask that the flute was open and bought the firewood at the front desk that the guys suggested. My boyfriend started up the fire and after a little while we noticed the room getting smokey. We decided to douse the fire and go for dinner. Well when we returned the entire room was a huge cloud of smoke! There were a few embers still burning and causing smoke which wasn't going up but instead in our room. My boyfriend later noticed that the chimney wasn't directly above us but to the side and the smoke had to travel through a maze to get out. Well more was staying in the room than leaving through the chimney. Horrible design! Especially for a room that you pay $40 extra for the fireplace ammenity. On top of it I have asthma and couldn't handle the campfire smell in the room. We asked to move rooms at around 11pm at night. The guy at the front was very nice and gave us keys to another room, an upgraded one at that. We packed up all of our things and headed down to the other room. When we opened the door all the lights were on and the room wasn't clean! When my boyfriend told the guy at the front he said the maid must have missed it and there were no other rooms open. So back to the campfire room. The whole ordeal was a big pain especially when it was 19 degrees outside. We slept with the windows open and were a bit cold. I would stay here again but would NOT get a room with a fireplace! The guys were so nice and tried to be accommodating for us which I appreciated. Other bummers are the pillows are extremely hard and uncomfortable and the sink and shower kinda suck because the water temperature changes on you. Restaurants all in walking distance ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Cristi R.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=CIrdME6UfG9-htirwvXcOw)",
    },
    {
      "author": "Angie P.",
      "date": "Jan 29, 2017",
      "traverse:reviewText": "[Angie P.](https://www.yelp.com/user_details?userid=bhwDGkhgQIQpzYXehLIXeg) [2 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=bhwDGkhgQIQpzYXehLIXeg) Went up to big bear at the beginning of this month when cal trans took out the power line on the 38 so the power was out and the reception was nice enough to give us an extended check out free of charge and was very helpful with our stay due to the circumstances. I was in the single bed room with a fireplace and mini kitchen, well worth the money, very clean and sanitary. Next time I visit (when the powers) on I'll be sure to try the restaurant, ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/7Bvd06bR2mv00IWpqYREOQ/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/YhIcMjqmuS-IVFQHH5PMcQ/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Khan L.](https://s3-media0.fl.yelpcdn.com/photo/zXb_ZGyCWWx5SF6LzrhCfg/60s.jpg)](https://www.yelp.com/user_details?userid=wEeXAXTYojARx6O1iFTXQg)",
    },
    {
      "author": "Ben S.",
      "date": "Jan 29, 2011",
      "traverse:reviewText": "[Ben S.](https://www.yelp.com/user_details?userid=uUwj9Jc6Io_7tZGpd2kT2w) Stay on the second floor! It was my first time to Big Bear, kind of last minute and I settled on this place for price reasons. STaff was friendly and helped us to find rental gear up the street. Even gave us a 50% off coupon for "Getboards". The room was small, dirty and ugly. Think motel 6 but not as nice. Whatever, I'll live with that. We just wanted a place to sleep so we could get up early and snowboard the next morning. And this place still fit the bill. And here's where it goes BAD. We couldn't get to sleep until about 2am because the hotel is so damn noisy! The others guests weren't being obnoxious either, just normal stuff like walking up the stairs, watching TV, walking around in the room above us. It was the loudest room I've ever been in (room 14 incidently) and I used to be in the Navy damnit! Bottom line: The place gets a 1 star because I'd like to save others from my lack of sleep. But if you don't plan on sleeping this is a nice cheap place. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Darren R.](https://s3-media0.fl.yelpcdn.com/photo/NDZ2Od2dEdkc3CtnSuNdbQ/60s.jpg)](https://www.yelp.com/user_details?userid=um98ljGiQ0SswIQkFCybhQ)",
    },
    {
      "author": "Sara M. Jones Barsh B.",
      "date": "Jan 26, 2017",
      "traverse:reviewText": "[Sara M. Jones Barsh B.](https://www.yelp.com/user_details?userid=w7KjevTO9FSVimaKoBlAkg) Such a cute place to stay. In walking distance to The Village which is so nice. Only bad thing is the beds are not very comfortable. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of brittany k.](https://s3-media0.fl.yelpcdn.com/photo/YMsqBJGUwSlb7ape-numDw/60s.jpg)](https://www.yelp.com/user_details?userid=JU5rNwS-zwUn9yTOoYWtdg)",
    },
    {
      "author": "Ines M.",
      "date": "Jan 26, 2012",
      "traverse:reviewText": "[Ines M.](https://www.yelp.com/user_details?userid=znS5SgQoB6761eDO_LqavA) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Alexandria F.](https://s3-media0.fl.yelpcdn.com/photo/xRBmHe3mdeUtvldtcXLGvw/60s.jpg)](https://www.yelp.com/user_details?userid=voIzK-u0zrVVmh1nt1UD5g)",
    },
    {
      "author": "Peter C.",
      "date": "Jan 25, 2017",
      "traverse:reviewText": "[Peter C.](https://www.yelp.com/user_details?userid=O0dkTeoW8pddlZfD6vUPHw) Robinhood is fantastic! Very clean and comfortable rooms, great customer service, and within walking distance to all the restaurants in the Village. PLUS a very quick drive to the mountain for some excellent skiing & riding. I will definitely stay at Robinhood again! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Nae B.](https://s3-media0.fl.yelpcdn.com/photo/HAMnWrpShL_pDyrp1ipVcA/60s.jpg)](https://www.yelp.com/user_details?userid=0OOSx-kgwuvZbLPLOWeueg)",
    },
    {
      "author": "Bumble B.",
      "date": "Jan 25, 2012",
      "traverse:reviewText": "[Bumble B.](https://www.yelp.com/user_details?userid=_xIB90plqmo2YvzrE7eS3w) RATHER SLEEP IN MY CAR. WTH happened to this place?! We just stayed here again after taking a season off and BOY have things changed. First off we got there at 3 and they said our rooms not ready so we walk around the village and comeback 30 min later but now there's a long line. Fantastic. So as we watch, upgrades are being handed out like candy and several people without reservations are given rooms right away. Hmmm, ok. So we finally get to our room AN HOUR LATER and it's not the room we reserved. We now have a car full of food and no refrigerator. We inquire with the front desk and they ignore us. Now for the room; paint, linoleum and rug are all peeling and everythings filthy, including the towels in the bathroom. I was honestly afraid to sleep in the bed. Also, as other reviewers said, the thermostat doesn't work and it's 80+ degrees in our room & the walls are paper thin so bring ear plugs cuz it's loud! So we go over to Nottingham's for a burger and atleast thats still there, however, when we walked over for our pre-snowboarding breakfast; CLOSED. We'll find somewhere else next time... ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Michelle W.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=kVBcJ0JsKeoCMK-Xyxhx3w)",
    },
    {
      "author": "eva v.",
      "date": "Jan 25, 2010",
      "traverse:reviewText": "[eva v.](https://www.yelp.com/user_details?userid=8O_wnZh-TSO2w2JbTlpmfw) I knew it had 3 stars before going and was ready for that one not a palace but it only deserves 1 star and we will never do it agian. Very outdated room really needs to be updated. The tv had 2 choices for volume silent or loud. The lamp by the bed don't touch it...it might break off!! The bed old and uncomfortable. No room to put stuff on sink in bathroom. The ceiling over the shower was all cracked and gross. The shower had 2 temperatures....1 burn yourself 2 freeze. Couldn't really sleep at all because the walls are paperthin. My husband listened to our neighbors snore than have conversations while I heard the snow removal all night it seemed as though they were backing up the whole time. The front desk service was the only thing that was nice. When the power went off they gave us a flashlight. I won't even talk about the restaurant...not worth it. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Mark H.](https://s3-media0.fl.yelpcdn.com/photo/aRhOuh8T_j1tO7eBPieDow/60s.jpg)](https://www.yelp.com/user_details?userid=lMSo3ooMCu3ZMPREMR7zEw)",
    },
    {
      "author": "Jaycie C.",
      "date": "Jan 24, 2017",
      "traverse:reviewText": "[Jaycie C.](https://www.yelp.com/user_details?userid=E-IqO_bZLhCCrqjFNAho8A) Reserved the hotel room through booking.com back in November and absolutely loved our stay! My boyfriend, friend and I stayed here 1/20-1/22 and I was pleased with the nightly price, especially since all other places had been booked and sold out due to the great weather conditions for the season. Called ahead to make sure that we were guaranteed our booking, as they closed the road for roughly 2-3 hours while we attempted to get up there. The location is perfectly situated, both walking distance to the Villiage restaurants and shops, as well as a couple of bars. I will definitely be trying to book with them again in future seasons. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Deborah E.](https://s3-media0.fl.yelpcdn.com/photo/gpPeo7CdHU2vcKZKb-dPyQ/60s.jpg)](https://www.yelp.com/user_details?userid=D0v2mswr6BLmlcItmO_Rvg)",
    },
    {
      "author": "Christy J.",
      "date": "Jan 24, 2017",
      "traverse:reviewText": "[Christy J.](https://www.yelp.com/user_details?userid=Up8GB8BGOWOJjTaMZUPShQ) I cannot say enough good things about this place. My fiance and I were heading up to Big Bear as a belated Christmas present, and our original reservation at another hotel was canceled due to weather so we had to make a last minute reservation here. Not only did they find us a great room that met our requirements, they didn't charge us for the first night we had to cancel last minute due to road closures. John was our angel at the front desk, he bent over backwards in a lot of ways to get us settled and make sure we got to enjoy our trip. He should definitely get a raise! The room we got was fantastic - cozy, spacious, comfortable bed and couch, HOT shower, mini fridge and microwave, and a coffee maker with coffee for the morning. On top of that it ended up being about $15 cheaper per night than the place we had originally booked. Absolutely, whole heartedly recommend this place if you're looking to take a trip up to Big Bear. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Steve G.](https://s3-media0.fl.yelpcdn.com/photo/X3VKMPj1DVY9U1dMGmPjJg/60s.jpg)](https://www.yelp.com/user_details?userid=A7YWlEUtEuJq65xswioDYA)",
    },
    {
      "author": "Steve D.",
      "date": "Jan 22, 2008",
      "traverse:reviewText": "[Steve D.](https://www.yelp.com/user_details?userid=mMecPMiArfOnwXT7IQi5fw) Stayed at the Robinhood Inn this past weekend and was a little disappointed. Apparently, they had a acquired another OLD motel called "The Wishing Well". I have had shoe boxes larger than this room, circa 1940. It was so small, they didn't have room for a closet. No bathroom counter space either. On the positive side, it did have cable TV and was right next to Big Bear Village so you can walk to the shops and/or bars. The rest of the Inn looked much nicer and newer. Why I got relegated to the old "Wishing Well" building I'm not sure. I'll give it another try in the future and make sure I ask for the newer building. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of P M.](https://s3-media0.fl.yelpcdn.com/photo/Hya3iTwH6w0f5RWemMjUvQ/60s.jpg)](https://www.yelp.com/user_details?userid=aMv60wRFfLL9je8F3uJ7Bg)",
    },
    {
      "author": "Jay O.",
      "date": "Jan 21, 2017",
      "traverse:reviewText": "[Jay O.](https://www.yelp.com/user_details?userid=MRrKfDANRMBWasH-CkhONg) I called for availability for next weekend and he answers me very dry, I thank him and he hangs up on my face...... ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Nancy W.](https://s3-media0.fl.yelpcdn.com/photo/hBSK2pOvYvNsOrCTYUMvtA/60s.jpg)](https://www.yelp.com/user_details?userid=po2BBl0rkK9C-V7vYirQkA)",
    },
    {
      "author": "Michelle G.",
      "date": "Jan 21, 2015",
      "traverse:reviewText": "[Michelle G.](https://www.yelp.com/user_details?userid=jpBhzDzhHbZ6pACXQQoL9w) The rooms aren't extravagant but the service here was great! We had room 23 with a spa tub and we couldn't be happier! We will stay here again for sure!!! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Sheranne D.](https://s3-media0.fl.yelpcdn.com/photo/Tbd8mUm_iEqRXZBS7prKZw/60s.jpg)](https://www.yelp.com/user_details?userid=oN5D_Wy97onbFr5T2llSVA)",
    },
    {
      "author": "Joanna H.",
      "date": "Jan 20, 2016",
      "traverse:reviewText": "[Joanna H.](https://www.yelp.com/user_details?userid=iO0oyGbjZsSjAnSrX9Pc9Q) We stay here EVERY year for our anniversary. The staff is very accommodating and friendly. My favorite place to stay in Big Bear! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Brennan R.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=gi0fPkKqIxG_AJj8CMXE3g)",
    },
    {
      "author": "Stan T.",
      "date": "Jan 2, 2026",
      "traverse:reviewText": "[Stan T.](https://www.yelp.com/user_details?userid=w5hgfhuD4P-3ZcA6zL_4Lg) Amazing place right on the Main Street , across from the water!!! Peter and John are the best, they take care of us 1st responders, the rooms are amazing, they have the Jacuzzi tub right next to the bed. And right in front of both the Jacuzzi tub and the bed is an amazing gas fireplace that works on the first time. The rooms are super clean they come with the refrigerator and a microwave. The price is amazing and if you have an issue with your room like we did, they're willing to fix it. No questions asked. Great place will come back again. Walking distance from the village ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Laura L.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=9jRsg5Gzj6vrY9I6AZ_jLA)",
    },
    {
      "author": "Kyle M.",
      "date": "Jan 2, 2019",
      "traverse:reviewText": "[Kyle M.](https://www.yelp.com/user_details?userid=LVEFg1BPBcCotIm8QtgFaQ) Brian (or Bryant) at the front desk was super warm and welcoming for my son and I! Friendly check in and great suite! We are excited for our stay and it was very seamless. Thanks so much for fast and friendly service people like your guy at the front desk! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Adam C.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=sU4i-TTJx9QOJ1ZAZ3Vx4w)",
    },
    {
      "author": "Nick H.",
      "date": "Jan 2, 2017",
      "traverse:reviewText": "[Nick H.](https://www.yelp.com/user_details?userid=qNYSqvhGWvvlJXT4xK_IDg) I took my wife up to big bear for her birthday and this was the cheapest place. The room was decent, appropriate for the price and holiday rate. However we had some terrible neighbors. They partied all night and we didn't get any sleep. Went to the front desk in the morning to tell them about our night and see if there was any way we could switch rooms. The man Peter felt bad and said next time just call and they would be glad to handle it. I told him it was my wife's birthday and he was so nice he upgraded us just for our troubles. Thanks to Peter, l got my happy wife & happy life back! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Angel T.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=1HnKeUUsxyVTNmc1D_ZdDA)",
    },
    {
      "author": "Sandra V.",
      "date": "Jan 2, 2016",
      "traverse:reviewText": "[Sandra V.](https://www.yelp.com/user_details?userid=rLbjS_J1bqI1p7TJb1ANTw) [4 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=rLbjS_J1bqI1p7TJb1ANTw) Ok so I give them a 4/5 only because of the late check in...other than that everything else is awesome!! We got a basic room which is perfect for two !! We will definitely be staying here again bc it is located in the most perfect location we have walked everywhere it's so close and the room is clean and new!! ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/-d_x7nW7fwfxNe79ihYSBA/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/TG45W2v940Ggq4fH15rAiw/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/PJhlUnfA1R6oJFEDnaDcQg/348s.jpg) ![Robinhood Resort - Renovated bathroom and super clean! - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/GdHVuMRb9ixlDFVQd9EoVA/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Elena G.](https://s3-media0.fl.yelpcdn.com/photo/IQMt3vBso9HcRW1Ai6R4Sw/60s.jpg)](https://www.yelp.com/user_details?userid=UtP3WG2ir3FNTHMP5FwQWw)",
    },
    {
      "author": "Irene D.",
      "date": "Jan 19, 2025",
      "traverse:reviewText": "[Irene D.](https://www.yelp.com/user_details?userid=lcG8-ydOSImbfQPMC8xpYg) This is such an excellent location! The rooms are a bit dated, but very clean. This didn't subtract from our stay at all. The microwave, TV, fridge, shower, and thermostat all worked perfectly. Peter was very kind, offered us a free upgrade, and we even were able to check in early. The view from our room overlooked Pine Knot Ave. and Big Bear village within walking distance of restaurants, bars, etc. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Diane K.](https://s3-media0.fl.yelpcdn.com/photo/S5gbAaQnVXVTHjdWBlsOCg/60s.jpg)](https://www.yelp.com/user_details?userid=3DAPTov35Y778P9fHi_A8Q)",
    },
    {
      "author": "KissyKissyMsPiggy K.",
      "date": "Jan 19, 2020",
      "traverse:reviewText": "[KissyKissyMsPiggy K.](https://www.yelp.com/user_details?userid=Ti6PneJECz0KaxmMp6KlmQ) This location has an excellent 'Walk Score' since it is located at the very entrance of the heart of the Big Bear Lake charming district known as 'The Village' that serves as the hub for shopping, dining and entertainment. We were heading down to this location on a Friday so a 2.5hr drive became 4hrs. We called in to notify that we were running behind due to heavy slow traffic, and the front desk who answered and took notes was very friendly and accommodating. Soon as we got there, we got checked in fast, no wait, easy process, and his briefing was spot-on including restaurants on site, wifi, and parking which can be a worry during peak season. I was surprised on how they layout of the room was, i find the two beds very cleverly positioned that even though the room size maybe small, it kind of gave you a sense of semi-privacy if you are travelling on groups. Neat and looks clean and maintained. Room key is manual. They did have a disclosure written in their welcome paper that wifi in the moutain is irregular. They had about 7 wifi on list that you can connect to but none of them worked at any given time during our entire 2 nights/3 days stay. The housekeeper made our beds and replenished our toiletries but failed to clean the sink. You can tell that the sink counter was never wiped/cleaned as the traces of our use was evident. The personnel behind the counter was on the phone when we walked-in, faced my friend right away and said 'thanks and see you next time'. Simple check out process. My total average Score Point for this business during our stay: 3-Star. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Robert S.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=PgTNLrdpgMJf16ZPL5rCvQ)",
    },
    {
      "author": "Mike M.",
      "date": "Jan 18, 2015",
      "traverse:reviewText": "[Mike M.](https://www.yelp.com/user_details?userid=AZfEUeRksxPkaf2cZDry1A) Location is awesome. Right on the strip. Across the street from awesome beach front access down from the post office. He hotel may here been a resort in the seventies but now it's outdated. Super thin walls. Kids partying late into the night. No amenities. Big I enjoyed it a lot. Hundred a night a little pricey but I'd go again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [17](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=160) [18](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=170) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [22](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [23](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=220) [24](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=230) [25](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=240) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) [![Big Bear Cool Cabins](https://s3-media0.fl.yelpcdn.com/bphoto/9mYcu_NJlH04OhzDZxq4yw/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3D8UHSnvtygJOjMgPKY4P0WQ&request_id=0ba5caaea22c6a8a&signature=189e4530b4b82c6e43c274e755011dec90b7c1d3ed4f17043f9a2403556189ff&slot=0) [Big Bear Cool Cabins](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake&request_id=0ba5caaea22c6a8a&signature=10336a7a67dd7f1e1053ca8b8f31c54c5ab9eaaa39eec2e37d19eeefa7d9bce1&slot=0) **0.6 miles** away from Robinhood Resort Andrea A. said"After writing my review on here I was contacted by the manager which she was very kind and offered me a discount to give them another try. We finally decided to go again and picked out a different cabin and what a difference!!…"[read more](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3D8UHSnvtygJOjMgPKY4P0WQ&request_id=0ba5caaea22c6a8a&signature=189e4530b4b82c6e43c274e755011dec90b7c1d3ed4f17043f9a2403556189ff&slot=0) in Property Management, Vacation Rentals, Vacation Rental Agents [![The Goggle Tan Condo Rental](https://s3-media0.fl.yelpcdn.com/bphoto/rnX8fvBO-RTVcYTRQa2YKQ/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3Dy6j2L1XDTBECP-Bn2ScQ5A&request_id=0ba5caaea22c6a8a&signature=52f3d87b26794ad8383ef68161667f9d9b7834a103021c7af1d0c714aa64c25a&slot=1) [The Goggle Tan Condo Rental](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake&request_id=0ba5caaea22c6a8a&signature=1e2ce7c2dc4e586bb864565399aafe878a66357664baf4f4bc57c9c8065c218e&slot=1) **1.5 miles** away from Robinhood Resort Katrina H. said"May long time friend and I just spent 2 nights in this very nice condo . We had the best time . This 3 bedroom condo was amazing. We each had our own room and bathroom. The condo had a full kitchen and bbq .We spent a lot of time on…"[read more](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3Dy6j2L1XDTBECP-Bn2ScQ5A&request_id=0ba5caaea22c6a8a&signature=52f3d87b26794ad8383ef68161667f9d9b7834a103021c7af1d0c714aa64c25a&slot=1) ## Collections Including Robinhood Resort [![Big Bear Lake](https://s3-media0.fl.yelpcdn.com/bphoto/nDAnrFbkkAWemxH1SRPJyw/300s.jpg)\\
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By s r.](https://www.yelp.com/collection/Te-vVAqqWT-jhOLeYbHQuQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/VWYfNvNZ7xnBCpnK-11MJw/300s.jpg)\\
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Big Bear\\
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By Sophie J.](https://www.yelp.com/collection/m-_XPHy-hNpIdpyRObcvVA) [![Bear ](https://s3-media0.fl.yelpcdn.com/bphoto/J0tEBrdx7FwHvaDXd5xfEA/300s.jpg)\\
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Bear \\
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By Cynthia G.](https://www.yelp.com/collection/Yn-G0eveeGzxPksD-PO-wQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/eMIw21tBm66f_YZCwPNrzQ/300s.jpg)\\
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    },
    {
      "author": "Holly M.",
      "date": "Jan 17, 2024",
      "traverse:reviewText": "[Holly M.](https://www.yelp.com/user_details?userid=gPsWb6NagrjIRvt9PFIOdw) Would not stay again. The location is fantastic walkable to little downtown area with restaurants and shops but for ~$500 for 2 nights this was NOT worth my money. I am thankful the heat worked well. However- the room felt very dark and dirty and in need of serious updates. There was someone else's hair on the pillows which is unacceptable and made me question if the sheets were even changed. There was hair in the bathroom sink and the shower - also disgusting and unacceptable. Even the jacuzzi tub when I filled it with water had floating hairs and fake eyelashes. Absolutely repulsive. Everything needs to be better sterilized between guests. There's no housekeeping services - no one came to give us clean sheets or make the bed - not a huge deal but for the price I'd expect some basic services to be done. There was a nice new picture on the wall but other than that everything else in that room needs to be renovated. Cracks in the walls, paint chips... there's fogged glass in the bathroom but no full curtains or shades to still cover the window for added privacy on the first floor. Sure no one can see through the fogged glass but they can still see in general that there's a person in there and that still makes me uncomfortable. I would rather spend my money at an actual RESORT with AMMENITIES that are worth the price I pay. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Richard Y.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=oas5L-B8rGuNO5i4L2sS4g)",
    },
    {
      "author": "Cole S.",
      "date": "Jan 17, 2016",
      "traverse:reviewText": "[Cole S.](https://www.yelp.com/user_details?userid=pWNn1PiMvpLKWXbfpwECyg) The cabin was very nice inside. One thing that really ticked me off, was everything was so loud people walking down the hall. Kids yelling and running around. Out of a whole weekend I prolly got 7 hours of sleep. Lovely place just everything's super loud and hard to ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=120) [10](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=90) [11](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=100) [12](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=110) [13](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=120) [15](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=140) [16](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=150) [17](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=160) [18](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=170) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=140) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Caitlin F.",
      "date": "Jan 14, 2020",
      "traverse:reviewText": "[Caitlin F.](https://www.yelp.com/user_details?userid=2pX-guRxif6UDO2BedLSzw) We stayed at the Robinhood Resort after finding a Groupon for an inexpensive room. As other reviews have mentioned, the resort is divided into three lodges. As I suspected (due to the price of our Groupon), we were housed in the "Wishing Well" motel and we found that we got what we paid for. The rooms are pretty dated and old, and as a result just do not appear very clean. The linens were tattered and torn and the bed was sunken in and uncomfortable, though no signs of bed bugs. It was difficult to sleep because the walls are very thin, and I could hear those above and beside us as though they were in our room. There are no curtains so the light comes in through the blinds that are in need of repair. The shower head is low even for ME and I'm only 5 feet tall, and the shower had a terrible leak that we heard all night. All in all, two stars because it was a good price and right in the center of town. If you need a place, just to rest your head, the motel is a good place for that. We appreciated how close we were to the slopes and good dining. If you want a four star experience, it seems like you may need to pay more to stay in one of their different lodges. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jesus S.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=yzQygeLK3WJwa1ZUKZ2JFA)",
    },
    {
      "author": "Alli R.",
      "date": "Jan 13, 2023",
      "traverse:reviewText": "[Alli R.](https://www.yelp.com/user_details?userid=7BgaMSU0f2eTbJpLUL9czQ) Encino, San Fernando Valley, CA I really like this hotel. It's older, but charming and so cozy. The rooms are very clean and the staff is very friendly. It's also in a really good location- close to the slopes and walking distance to good restaurants and shops. I had to knock a star because the bed was as hard as a rock. Very uncomfortable. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Caitlin F.](https://s3-media0.fl.yelpcdn.com/photo/K1ydhDx0ZBGvmzTIiS0ANg/60s.jpg)](https://www.yelp.com/user_details?userid=2pX-guRxif6UDO2BedLSzw)",
    },
    {
      "author": "Mirelle M.",
      "date": "Jan 12, 2018",
      "traverse:reviewText": "[Mirelle M.](https://www.yelp.com/user_details?userid=6v5UOxSvUgGDtE3I7ZCWwg) Really nice resort for its price. We stayed for two nights in two different rooms (because the second night was unplanned). The guys at check in were nice enough to give us a discounted rate for our unplanned second night. Rooms were very clean, cozy and comfortable. There was a microwave, mini fridge, and a coffee maker available. The heaters were pretty finicky though.. sometimes it would turn on and other times it wouldnt. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Julisa J.](https://s3-media0.fl.yelpcdn.com/photo/vBSh_4yaa4_Dpe1rfBISIg/60s.jpg)](https://www.yelp.com/user_details?userid=hDEUrn23YRLYxNsf3gGrmQ)",
    },
    {
      "author": "Lauren H.",
      "date": "Jan 12, 2012",
      "traverse:reviewText": "[Lauren H.](https://www.yelp.com/user_details?userid=clirF7pph8EPEoMtvrcj0w) Sherwood forest is a great place to stay. I don't know about the other Robinhood Resort buildings. They sound awful. It was clearly recently rennovated with nice tile in the bathroom, on the tub and the fireplace, and nice light fixtures. Yes, you get a jacuzzi tub to soak those muscles after snowboarding, and a fireplace which is actually the heater for the room. We turned the thermostat up a few times and couldn't get it to come on, and when we called the front they sent someone out and fixed it right away. The bad is that the bed was really hard. But it was huge! My favorite part is that it's located right in the village so you have lots to do if you're able to move after your day of skiing/snowboarding. No, it's not a 5 star hilton but it's one of the cheapest places to stay in Big Bear and it's still nice. If you're high maintenance then you probably won't like it. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Steve D.](https://s3-media0.fl.yelpcdn.com/photo/lsZ9e3JonxtsVsn5-zK9yA/60s.jpg)](https://www.yelp.com/user_details?userid=mMecPMiArfOnwXT7IQi5fw)",
    },
    {
      "author": "Nida K.",
      "date": "Jan 11, 2012",
      "traverse:reviewText": "[Nida K.](https://www.yelp.com/user_details?userid=3jjiY5D7oIlKeiCIZGHQew) There's nothing better than staying in a warm, cozy place before a day of snowboarding. We got in on a Saturday night at 9pm and went to go check in. The man who helped us said we were the last ones to check in that night and told us that we received an upgrade! Oh heck yeah! They moved us into the newer building with free WiFi, and a spa jacuzzi tub in the room... and if you know me, i loooooove hot tubs! The room was huge, clean, and spacious. It was freezing outside and it was nice to see that the fireplace was already going when we got to the room. My first instinct, jump in the hot tub. FYI, remember to fill the tub full of water BEFORE turning on the jets. I learned this the hard way... haha. I had a great experience here, if you're not in a cabin, but want a place to stay overnight, give this place a shot. Hopefully you'll get to be in the newer building, "Sherwood Forest." ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Sue R.](https://s3-media0.fl.yelpcdn.com/photo/WLSIX6S2Mn_mfjxi6y2beQ/60s.jpg)](https://www.yelp.com/user_details?userid=HzCnXKWdtAe_XLtN6-LrTw)",
    },
    {
      "author": "Janice C.",
      "date": "Jan 10, 2023",
      "traverse:reviewText": "[Janice C.](https://www.yelp.com/user_details?userid=minpSDT1bDWgfatXVAWyrg) Closer to every snow summit parks. Walking distance to restaurant, board rentals and liquor store. Friendly staffs and cleaned room. We're always stay at this place every time we go snowboarding. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Punisher Dracula V.](https://s3-media0.fl.yelpcdn.com/photo/K4MWD6hMPPNj6cDujcKe1Q/60s.jpg)](https://www.yelp.com/user_details?userid=Tx8Zzt5A2dyrhxGRjb_Raw)",
    },
    {
      "author": "Heather M.",
      "date": "Jan 1, 2022",
      "traverse:reviewText": "[Heather M.](https://www.yelp.com/user_details?userid=FX7BjzTJAuCAul1eXyRWqw) Warning: Overdue review! Have stayed here before to go to the Snow Summit Bike Park. This summer, was all set to go when the Governor of CA closed access to the state forests due to wildfires. We had to cancel and it sickened us because we know how hard it is on small businesses. The hotel was great and understood why we had to cancel. I can't wait to return when ski season is over and the mountain biking can begin again. This is a great place to stay if you want to ski or mountain bike! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Shawnee G.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=3Zk99M3EMTu_xvt8QTsLsg)",
    },
    {
      "author": "Annabel F.",
      "date": "Feb 9, 2024",
      "traverse:reviewText": "[Annabel F.](https://www.yelp.com/user_details?userid=37vgA8RJloAryetdHFM0TQ) [4 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=37vgA8RJloAryetdHFM0TQ) Our first visit here and we are so thrilled to be so close to downtown. The gentleman at the front checking us in was quick and kind. Our room was clean and super spacious. The bathroom is accommodating. I most definitely recommend! ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/O8QhB0-_l40wbslU-TWe3Q/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/wguxk9GYahvZToYnPNCAQA/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/zve6KZqBpESu2iXgMCYjSw/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/1-GAkB2HmbAbluxaRFhWtw/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Chuck T.](https://s3-media0.fl.yelpcdn.com/photo/B9YNBrC-_T4Bh_bStxI5Jw/60s.jpg)](https://www.yelp.com/user_details?userid=Gkfkmxg-ywWjJt5Yb9Wsqw)",
    },
    {
      "author": "Richard Y.",
      "date": "Feb 7, 2022",
      "traverse:reviewText": "[Richard Y.](https://www.yelp.com/user_details?userid=oas5L-B8rGuNO5i4L2sS4g) [10 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=oas5L-B8rGuNO5i4L2sS4g) My stay last week has caused me to warn everyone of the poor condition of this once wonderful resort. It is not kept up. My room was the biggest and most expensive and disappointing. The studio was just dirty. Grim covered every edge around the walls and ledges. The two wall heaters had grungy stuff spilling out of the vents that was creepy. The kitchen skillet left my eggs covered in some kind of fruity greasy burned stuff. The jacuzzis when turned on filled the tub with soapy bubbles that left a scary rim around the tub. Towels were thin. The sheets were course kinda felt like leftovers from Salvation Army. The pillows were ancient and had seen better days. This only rates a 1 because it is right in town. I had come here years ago and expected a similar great experience. The place was shocking. I do not know about the other rooms. However this was their most expensive. So, I wonder. My advice replace everything and scrub it down. All the light were broken making it dim. So sad for this once grand old place. By the way the people working there were very nice. But what can they do?? ![Robinhood Resort - So called dishes - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/7x6mbO4j17X9DDRp9O0_pA/348s.jpg) ![Robinhood Resort - Grime on the wall heater - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/3lyVOOnqh7ZxxV5CEamnUA/348s.jpg) ![Robinhood Resort - Old old pillow - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/E2ZRBufM5SE4FQScgfVyjQ/348s.jpg) ![Robinhood Resort - Another lamp half workinh - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/HLrmnDCQpQkuTNByR2nnAQ/348s.jpg) [See all photos from Richard Y. for Robinhood Resort](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=oas5L-B8rGuNO5i4L2sS4g) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Elizabeth E.](https://s3-media0.fl.yelpcdn.com/photo/eqjnd2dAe0LH7NGUJf2zcA/60s.jpg)](https://www.yelp.com/user_details?userid=cO8z2xjnpe0dOJpq6Mj0PQ)",
    },
    {
      "author": "Megan C.",
      "date": "Feb 6, 2014",
      "traverse:reviewText": "[Megan C.](https://www.yelp.com/user_details?userid=Mey_MfzmaGIr_cT8r0EIMg) [2 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=Mey_MfzmaGIr_cT8r0EIMg) Nice large clean room. Very charming. Free WiFi. Restaurant on site is average. Location is great. Friendly staff. No complaints. ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/P9YPo-Gb3q-Y0glAdcuALg/348s.jpg) ![Robinhood Resort - Snowing at the Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/1NUSwc07oAZ0QshfBkuMSw/348s.jpg) Snowing at the Robinhood Resort ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Gracie R.](https://s3-media0.fl.yelpcdn.com/photo/jQgJU7I2BRDJJAteMf3tYw/60s.jpg)](https://www.yelp.com/user_details?userid=kfNmEbObLCTGBZBRR96iZA)",
    },
    {
      "author": "April H.",
      "date": "Feb 3, 2017",
      "traverse:reviewText": "[April H.](https://www.yelp.com/user_details?userid=RB4n8IYB_VCF8Ld20fPvXw) The Sherwood building, spa room was very warm and cozy and we had great hopes. However, I did not check the bed until time to go to sleep after 10 pm. The bed was the hardest I have ever tried to sleep on. My husband doesn't mind firm and was able to sleep, a little, he said. I had to sleep on the futon in the sitting room which was not much better. This experience caused my rating of two stars. Positives are the front desk as he kindly allowed us to check in very early and we enjoyed the fireplace in the room. We also received a discount on our dinner at Nottinghams, which was very good and the staff, excellent. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Angie P.](https://s3-media0.fl.yelpcdn.com/photo/ujZzE0Nz9bT5Rf2GIY0gBA/60s.jpg)](https://www.yelp.com/user_details?userid=bhwDGkhgQIQpzYXehLIXeg)",
    },
    {
      "author": "Norm H.",
      "date": "Feb 29, 2012",
      "traverse:reviewText": "[Norm H.](https://www.yelp.com/user_details?userid=cPgYW9agNwA6SCdLQe5DWQ) [2 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=cPgYW9agNwA6SCdLQe5DWQ) Stayed here one night for Presidents day weekend. Payed 180 for the night in suite 48. Decent size room with a fireplace and jacuzzi tub. The guy running the front desk which I assume is the owner is very cold and doesn't want to be bothered. The room was clean and big. Problems with the stay were that the room has very thin walls and the people next door were very noisy. The other problem was the service was cold. The location was OK as you are across the street from the lake and just a short walk up to the main village street. ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/UK_oZCbXuhnUdFF8zsdgrg/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/q82u18AEd-Y7XEhxojQJIg/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Gordon W.](https://s3-media0.fl.yelpcdn.com/photo/O8JA5TOwLrOHBnVOCNNS4g/60s.jpg)](https://www.yelp.com/user_details?userid=n9KQWfModaJ5ikI2018f7Q)",
    },
    {
      "author": "Lotty N.",
      "date": "Feb 28, 2023",
      "traverse:reviewText": "[Lotty N.](https://www.yelp.com/user_details?userid=nQxZoPdOA4Ak0Hqa-S-ILA) This hotel was perfect! It was right across the street from Big Bear Lake & the Nottingham restaurant that's attached to it was delicious. It was very close to Snow Summit which is where we went. Plenty of places to eat nearby. Service was great & the room was bigger than I expected. Nice & clean! Highly recommend! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of A T.](https://s3-media0.fl.yelpcdn.com/photo/a5ymGQ-idnDIMBoT8v2Elg/60s.jpg)](https://www.yelp.com/user_details?userid=Nup8a90R2foUcUx3ahm9Iw)",
    },
    {
      "author": "Richard H.",
      "date": "Feb 27, 2013",
      "traverse:reviewText": "[Richard H.](https://www.yelp.com/user_details?userid=eEUluF7bhm9-rbgJFGtq4A) I stayed two nights in a Deluxe Spa room. The room had a jacuzzi and a fireplace, which both worked well (with pressed logs and/or firewood provided). The manager did a great job of orienting me and addressing requests for the room. The only drawbook was the older decor. I think the hotel was an excellent value and I definitely would recommend it to others visiting Big Bear. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jen L.](https://s3-media0.fl.yelpcdn.com/photo/VDCGZm7_2m4x4YcV_rn_FA/60s.jpg)](https://www.yelp.com/user_details?userid=ZAXAHkdxPYj41kJeTCYycQ)",
    },
    {
      "author": "Sarah K.",
      "date": "Feb 25, 2017",
      "traverse:reviewText": "[Sarah K.](https://www.yelp.com/user_details?userid=79z6GsnfKThN5786Uv-CJQ) I only stay here when I come to big bear, has a cozy homey feel. Staff is really nice and accommodating, never want to go anywhere else because I'm afraid it won't be nearly as nice of a stay. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Joshua C.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=gV9o2Qt1Pp1N5WreRUPNGw)",
    },
    {
      "author": "Sara S.",
      "date": "Feb 25, 2015",
      "traverse:reviewText": "[Sara S.](https://www.yelp.com/user_details?userid=XdHAPfXzxM-g8K5fOUfUgQ) The manager at the front desk was THE MOST RUDE PERSON I HAVE EVER ENCOUNTERED. I have never had such horrible customer service in my life. The reason for his attitude? We had made our reservations online as opposed to calling in or stopping in the office to do it. We aren't from the area, so online was the easiest option for us. Using a racial slur, he made a comment about how the people over in India were the ones who messed up our online reservation. If you don't like dealing with online reservations, then why do you offer that option? Our room was in some back portion of the resort and was dank, dirty, decrepit and right above an outdoor day care center with kids screaming and yelling all afternoon. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Andrew A.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=eqfUhtEJSMUz_n7-MYjovg)",
    },
    {
      "author": "Nathan H.",
      "date": "Feb 23, 2013",
      "traverse:reviewText": "[Nathan H.](https://www.yelp.com/user_details?userid=AcFiFVIAv6qy0TLkGXuPug) Stayed at the Robin Hood Inn for one night with my girlfiriend and our 2 little girls. The service and hotel from the beginning was horrible! The heater in the room didn't work, and with the outside tempature 23 degrees it was freezing! I reported this to the manager, advsising him that i had to start a fire just to get the chill out of the air, and the only response I recieved was "did you call down for assitance", and laugh when i told him that i tried, but the phone didn't work ether. The decor is old and out of date, and the pillows were disgusting, only made worse by the giant spider my girlfriend found laying under the top pillow. Overall, I gave this hotel a 1 star, only because I can't give a lower score. I will NOT be staying at this place again, and highly encourage others not to as well. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Lindsey D.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=nenlLz1Jtbn3Al9zaQcEJw)",
    },
    {
      "author": "Adam C.",
      "date": "Feb 21, 2023",
      "traverse:reviewText": "[Adam C.](https://www.yelp.com/user_details?userid=sU4i-TTJx9QOJ1ZAZ3Vx4w) terrible experience. there were flashing Christmas lights outside my window which they said they couldn't turn off. i told them I wasn't sure I could stay there again with those flashing lights and the guy at the desk said "good, we don't want your business ". good luck with that approach to customer service. rude service aside, the actual room wasn't bad outside of a moldy smell, but lots of better options in town. stay away from this dump. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Heather H.](https://s3-media0.fl.yelpcdn.com/photo/cJKYdg-hxdD_Cvcl9M8CLw/60s.jpg)](https://www.yelp.com/user_details?userid=6fK_YhNuePVxWfVvyCbp0A)",
    },
    {
      "author": "Deborah E.",
      "date": "Feb 20, 2019",
      "traverse:reviewText": "[Deborah E.](https://www.yelp.com/user_details?userid=D0v2mswr6BLmlcItmO_Rvg) West Los Angeles, Los Angeles, CA I get that they are busy but I feel this doesn't warrant the hold times and the multiple call backs and contradictory information I received. Unfortunately, it ended up I had to cancel at the last minute due to a death in the family. I felt their response was less than sincere. My husband wants to re-book Big Bear but I will look elsewhere. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Dean B.](https://s3-media0.fl.yelpcdn.com/photo/QizPYZArTfGHRzmqlryrcw/60s.jpg)](https://www.yelp.com/user_details?userid=MbYjyz8fHxQyzAR6cNuBKg)",
    },
    {
      "author": "Rachael M.",
      "date": "Feb 20, 2012",
      "traverse:reviewText": "[Rachael M.](https://www.yelp.com/user_details?userid=R3uP5YvMTErSzhIOGXWS0w) Very cute hotel right on the corner of the village. The hotel itself is adorable, but the room we had was nothing special. It functioned well, with a king size bed, mini fridge, coffee pot and microwave. The heater did not work very well, although our friend's heater worked fine. The bed was really hard, and I am SUPER picky about my beds. We spent $130 for the room on president's day weekend, I thought it was overpriced for the quality of room. So over all, its a nice hotel, close to everything, but needs some upgrading and nicer beds. O!! And it does not have the Lake View address that Google claims it does. We ended up driving all over the place trying to find it as the Google address is wrong. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Cole S.](https://s3-media0.fl.yelpcdn.com/photo/aIKnat3JupAAWO86B8Jn-g/60s.jpg)](https://www.yelp.com/user_details?userid=pWNn1PiMvpLKWXbfpwECyg)",
    },
    {
      "author": "Jazmyn K.",
      "date": "Feb 2, 2016",
      "traverse:reviewText": "[Jazmyn K.](https://www.yelp.com/user_details?userid=Dy9O82Cuzl1LGxlr2E8ozA) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=Dy9O82Cuzl1LGxlr2E8ozA) Stayed here a few weeks ago for a short vacation. We were very excited on our way up to big bear and I was pleasantly surprised when we got to this hotel and walked into the lobby you could smell that comforting smell of a wood burning fire place It's a nice change considering SoCal barely gets a winter anymore and this was just a real warm welcome. Front desk people were nice and helpful. The room was a little on the older side but it had personality and a fireplace so I don't have any complaintsWe purchased wood at the front desk for convenience. The hotel was just at the bottom of the street where "The Village" is located. At the village there are a bunch of little shops and restaurants to explore as well as a gas station and a small movie theatre. The hotel is also across the street from part of the lake and a small park if you're interested in just taking a walk and enjoying the view. Overall, we had an awesome time and enjoyed our stay. We will definitely be back. ![Robinhood Resort - View of the fireplace and couch that's located next to the door of the room. The window overlooks a small courtyard. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Zo-RXJcCVEprCkcfFYyJOA/348s.jpg) View of the fireplace and couch that's located next to the door of the room. The window overlooks a small courtyard. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Pete C.](https://s3-media0.fl.yelpcdn.com/photo/lh9ZvO_nPuAasXqEmRcmpg/60s.jpg)](https://www.yelp.com/user_details?userid=qOzBbbpDCdqHCqTQTtHwrw)",
    },
    {
      "author": "Laura L.",
      "date": "Feb 19, 2026",
      "traverse:reviewText": "[Laura L.](https://www.yelp.com/user_details?userid=9jRsg5Gzj6vrY9I6AZ_jLA) Robinhood saved our family Big Bear trip from being a complete nightmare and we are so excited to enjoy our 2 night stay here. Big shout out to Todd at the front desk who saved us at midnight. After a very late start to our trip up to Big Bear and having our previous reservations unexpectedly change last minute, we needed a place to stay. Driving through town we saw the Vacancy sign and decided to pull into the resort to see if we'd have any luck getting a room to accommodate our family and we are beyond happy we did. Todd helped us to reserve and check into our room that exceeded our expectations (very clean and spacious) and his customer service was beyond 5 stars. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Mario M.](https://s3-media0.fl.yelpcdn.com/photo/CdLuLoAfXxQkqmCH3y6N3A/60s.jpg)](https://www.yelp.com/user_details?userid=alLxTuuM39TO5v_uBKmHWw)",
    },
    {
      "author": "Cari A.",
      "date": "Feb 19, 2017",
      "traverse:reviewText": "[Cari A.](https://www.yelp.com/user_details?userid=-yev3i44Xrt_MFqe29hVMg) [9 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=-yev3i44Xrt_MFqe29hVMg) So looked at reviews online and did notice that some of the rooms might be a little dated. No problem, we've been visiting Big Bear for forever and understand that all aren't 5 star accommodations. However based on what I saw on line is NOT what I walked into. Walls and baseboards were dirty. The carpet was crunchy and stained, the sheets were old and also VERY discolored, stained. The sofa in the room had plywood beneath the cushions that was cracked in half.... I realize that it is peak season but for $200 for one night I am extremely disappointed. ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/942LrzkWPSG0fWLIihHRLQ/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/GWrn5MuQGkTts2bI4hjaLg/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/nd5rmPAqjct-HqfHRo3ZGQ/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/4WCfOEXss5ToWU_qkRYhIA/348s.jpg) [See all photos from Cari A. for Robinhood Resort](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=-yev3i44Xrt_MFqe29hVMg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Sweet Angel ..](https://s3-media0.fl.yelpcdn.com/photo/hcmS8CiOh0X9DmtrAvsqwg/60s.jpg)](https://www.yelp.com/user_details?userid=Fa7VMEEDI37Wz_QKs-GQpg)",
    },
    {
      "author": "Marvin M.",
      "date": "Feb 19, 2017",
      "traverse:reviewText": "[Marvin M.](https://www.yelp.com/user_details?userid=WOgfQGEmnr6o5qr7b8iLtA) The hospitality at this place is ridiculous. Gray hair Front counter guy is the biggest jerk. I walk in to wait for a friend of mine who is actually staying there, no hello, no good morning no nothing: I get a mean look and a WHAT DO YOU WANT?!?. The worst attitude I have seen in big bear. Extremely confrontational like he wanted to fight me. I highly recommend finding a different hotel. If there was a way I could speak to the owner, I would love to give him a piece of my mind regarding this guy. OWNER IF YOU'RE READING: FIRE THIS GUY!!! presentation is extremely important and you have a nice place, and this guy ruined me ever coming to your place, and I only walked in to your lobby. Do yourself a favor, check this guy out! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Justa L.](https://s3-media0.fl.yelpcdn.com/photo/ZRG65bxcxblzAufN15_EpQ/60s.jpg)](https://www.yelp.com/user_details?userid=HoeVJM8FPFsWuV76ubZBZw)",
    },
    {
      "author": "Mimi O.",
      "date": "Feb 18, 2021",
      "traverse:reviewText": "[Mimi O.](https://www.yelp.com/user_details?userid=4-jSR3tASUxBbeIx7jlA6w) I wouldn't call this a "resort" by any means. My room was pretty crappy and small. The phone in the room didn't work so I couldn't call them to tell them my TV didn't work, the shower head was busted and we had to bend down to use the spout to rinse off the rest of our shampoo/conditioner and the comforter and pillows were highly questionable. However, they had a restaurant at the "resort" and we were seated and served immediately for dinner. Surprisingly, everything our party ordered was delicious and service was fantastic. The "resort" is right at the beginning of the village so location was super convenient to the shops and other restaurants. Unfortunately, all the other restaurants had a 2 hour wait (busy Saturday) so that is the only reason why we decided to try Robinhood's restaurant. But we were thoroughly pleasantly surprised at how good it was. Low rating for the room itself but high rating for the restaurant. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Teri D.](https://s3-media0.fl.yelpcdn.com/photo/_xf9P4vzFCC7ZM8_oxiI2Q/60s.jpg)](https://www.yelp.com/user_details?userid=TW56tPKpLIUfgOukuqCEeA)",
    },
    {
      "author": "Alisha S.",
      "date": "Feb 18, 2015",
      "traverse:reviewText": "[Alisha S.](https://www.yelp.com/user_details?userid=y8dBy-pcTNS-jszVFzjujg) Great value. $88 for the night in clean, well maintained rooms. Soft linens, comfortable beds and nice hot showers. Sounded like elephants in the room above us but it wasn't a big deal. Really kind, knowledgeable front desk person. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Megan C.](https://s3-media0.fl.yelpcdn.com/photo/wMO6jYDEh--np6QFyeStcQ/60s.jpg)](https://www.yelp.com/user_details?userid=Mey_MfzmaGIr_cT8r0EIMg)",
    },
    {
      "author": "Gisel V.",
      "date": "Feb 18, 2015",
      "traverse:reviewText": "[Gisel V.](https://www.yelp.com/user_details?userid=pmq3URLeJfpOi_Kzohe8dA) Check in was quick, parking was great, location the best. I can't say enough good things about this place! I loved it. They get four stars, minus one because it is rather pricy. Make it more affordable and I'll be there more times a year. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jazmyn K.](https://s3-media0.fl.yelpcdn.com/photo/XaWIYrQEeAr0SHwA38cY9A/60s.jpg)](https://www.yelp.com/user_details?userid=Dy9O82Cuzl1LGxlr2E8ozA)",
    },
    {
      "author": "Daniel M.",
      "date": "Feb 15, 2020",
      "traverse:reviewText": "[Daniel M.](https://www.yelp.com/user_details?userid=8IsOxH-4knzSrPaDGDRe9w) [2 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=8IsOxH-4knzSrPaDGDRe9w) I would of gave 5 stars but there was no water for the hangover ! Haha but pictures make it look old but nice comfy CLEAN place didn't expect it from the pictures ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/OBUo-E5FrNy-7vsZns1vUQ/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/NbxKvCg4tqRBjc9GXnNjlA/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Marcia Z.](https://s3-media0.fl.yelpcdn.com/photo/zchNyLrCQhT60OmumONJew/60s.jpg)](https://www.yelp.com/user_details?userid=XpZoQZRPNczDF9IvzCYdHg)",
    },
    {
      "author": "Savannah T.",
      "date": "Feb 15, 2016",
      "traverse:reviewText": "[Savannah T.](https://www.yelp.com/user_details?userid=Do23q6DNhxRGwxbMti2z9A) We stayed here for valentines weekend. I made the reservations last minute (on the same day we checked in) and honestly was blown away. Good rooms. Great service. Just all the way around really made the vacation. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Bumble B.](https://s3-media0.fl.yelpcdn.com/photo/4ij_lfbRDXyKX_EvimwVdQ/60s.jpg)](https://www.yelp.com/user_details?userid=_xIB90plqmo2YvzrE7eS3w)",
    },
    {
      "author": "suzanne A.",
      "date": "Feb 15, 2014",
      "traverse:reviewText": "[suzanne A.](https://www.yelp.com/user_details?userid=syaxPf1Ar7ylJXLPRWhjew) Last season we came up to snowboard and the cabin we rented had a flood! Everything was booked and then We found this great inn to stay at. The guys at the front are so friendly and helpful. They go above and beyond to make sure our stay is great. This is the third time this season we have returned. We love staying here right at the base of the village. So nice to be able to walk to restraunts and shops! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Ines S.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=rM99SFb9qLYXgc855pt3iw)",
    },
    {
      "author": "Gordon W.",
      "date": "Feb 13, 2021",
      "traverse:reviewText": "[Gordon W.](https://www.yelp.com/user_details?userid=n9KQWfModaJ5ikI2018f7Q) Big sexy bath tub! Vaulted ceilings, comfy bed. This is my new favorite spot to stay! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Mark N.](https://s3-media0.fl.yelpcdn.com/photo/fkihEHTgvq9yPBUwLDdAtA/60s.jpg)](https://www.yelp.com/user_details?userid=GF-UBIwA0gEcUbAkve6s3A)",
    },
    {
      "author": "Kimberly G.",
      "date": "Feb 1, 2024",
      "traverse:reviewText": "[Kimberly G.](https://www.yelp.com/user_details?userid=Z3YreHHyiUfgTvVE4lCFeA) I stayed at Robin Hood last Friday ( just one night) and my boyfriend and I loved it. Sure, it's a little out dated but for the value and location I still thought it was perfect. The front desk staff were very friendly and nice. We were able to walk the entire village and have dinner without worrying about parking. Overall a great exeperience. We did take our own pillows and blankets but its what we always do. Defintely recommend this place if you're looking for value, convenience, and great service. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Steve L.](https://s3-media0.fl.yelpcdn.com/photo/Auzu2raqPpzG8JIONl7Hmw/60s.jpg)](https://www.yelp.com/user_details?userid=3GlWTW_byfcli9PMRbPZ9w)",
    },
    {
      "author": "Elizabeth E.",
      "date": "Feb 1, 2021",
      "traverse:reviewText": "[Elizabeth E.](https://www.yelp.com/user_details?userid=cO8z2xjnpe0dOJpq6Mj0PQ) This place is really cute and I enjoyed my stay. Afterwards I drove home and realized I left my fancy overpriced pillows. I called them and they immediately jumped to helped me and are shipping the pillows back to me. I'm grateful with how easy and simple the process was and I'm released to know I'll be getting my pillows back. I'll definitely be staying here again!! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of J. G.](https://s3-media0.fl.yelpcdn.com/photo/mk8S1L3KzQHi9eKzMRUXsQ/60s.jpg)](https://www.yelp.com/user_details?userid=6aJNIB8yGHDiwrzyxlExRw)",
    },
    {
      "author": "Andy S.",
      "date": "Feb 1, 2016",
      "traverse:reviewText": "[Andy S.](https://www.yelp.com/user_details?userid=6boj4L3MLKAkAskLF-U1wA) [2 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=6boj4L3MLKAkAskLF-U1wA) Well I got scabies or some other serious skin infection here...I wasn't going to write a review but when I called today to see if anyone else had called in to try to help my doctors give me the right medications, the guy at the counter didn't once ask me how I was doing, he didn't once say 'I hope you feel better', he didn't once actually care about me -- all he did was try to protect his ass. Again my call wasn't intended to be threatening or confrontational, but the truth is I did end up getting a terrible skin infection after my stay here, probably because the sheets weren't washed, and you wouldn't be reading about this if the guy who answered the phone had exhibited some degree of human decency... ![Robinhood Resort - Scabies after my stay - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/0m8Vhrobsg1k_0OoWUKuJw/348s.jpg) ![Robinhood Resort - Crazy scabies rash after my stay at Robinhood: basically don't stay here!!!! - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Jt47-1Hz-XJJDpRz4yw9DA/348s.jpg) Crazy scabies rash after my stay at Robinhood: basically don't stay here!!!! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Ivan R.](https://s3-media0.fl.yelpcdn.com/photo/2tya1v6oREkIG22g740rww/60s.jpg)](https://www.yelp.com/user_details?userid=ixfMpW8W3wcdsOQhjhuKhw)",
    },
    {
      "author": "Mrs. C.",
      "date": "Dec 6, 2012",
      "traverse:reviewText": "[Mrs. C.](https://www.yelp.com/user_details?userid=W_9FQMtGtieQ2cS5YEWUIw) My new husband and I stayed at this resort on our wedding night last week, and the experience could not have been more wonderful. We stayed in the Sherwood Forest Spa Suite, and it was simply beautiful. The views of the lake, the amazing wood work in the room, and the friendly staff absolutely made the night. We had our wedding dinner at the Nottingham Tavern, the food was fabulous, and the staff went out of their way to make the night memorable. We are already planning our anniversary trip, and we plan on making this our yearly destination to celebrate our marriage. Thank you so much to the Robinhood Resort for giving me my perfect wedding night! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Patty B.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=99PXeKXcxx7pdgP1i4LutA)",
    },
    {
      "author": "Diane C.",
      "date": "Dec 4, 2017",
      "traverse:reviewText": "[Diane C.](https://www.yelp.com/user_details?userid=AVMacsYAihhKo6o2JwJPlg) I stayed in a room at Sherwood Forest which is part of Robinhood Resort. Loved our room. It had a gas burning fireplace and a hot tub, so cozy! Plus really clean!! They have Nottingham Travern which I have eaten at many times and have never been disappointed. (Love the Pancho Salad) It is also located within walking distance to entertainment and other eateries. Just across the street from the lake and a small park. Plus can't say enough of Peter and John at the front desk, they are the best! Thank you for such great service. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Bibi B.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=84vvDYNnmw1oe6uc1OG0DQ)",
    },
    {
      "author": "Adrian F.",
      "date": "Dec 30, 2023",
      "traverse:reviewText": "[Adrian F.](https://www.yelp.com/user_details?userid=8yeuruoFWX8CvbcQo-gYRw) The hotel room was a cacophony of issues that marred what should have been a restful stay. Loose bathroom tiles rattled with every step, echoing the disregard for upkeep. The floors were a symphony of squeaks, making it nearly impossible to move without announcing your presence to the entire floor. As if that weren't enough, the bed sheets were disconcertingly unclean, betraying a lack of attention to the basics of hospitality. It was evident that the room hadn't experienced a thorough cleaning in quite some time, with dust accumulating in corners and surfaces. The cumulative effect left an indelible impression of a place that lacked the care and commitment to provide a comfortable and sanitary environment for its guests. I strongly recommend to avoid staying at this absolute monstrosity that they call a "resort" ,this is going to be my first and last time staying here. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Ruth B.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=64PYvj3S-r-QIQABZ3YUSA)",
    },
    {
      "author": "Pj R.",
      "date": "Dec 30, 2015",
      "traverse:reviewText": "[Pj R.](https://www.yelp.com/user_details?userid=Gk2Sx5d3oQqRaxFTrdDPsw) This place is rad, my son loves it. There's a jacuzzi in our bedroom and everything is clean. Great find. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jennifer P.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=675Jei8yklsXcmzJaMsg3w)",
    },
    {
      "author": "s r.",
      "date": "Dec 30, 2007",
      "traverse:reviewText": "[s r.](https://www.yelp.com/user_details?userid=4zXEET9KfvpC6a2qoN2V5A) I've stayed here a couple of times when I've come up to Bear to snowboard. It's fairly priced and conveniently located, but the reason I stay here is because I like to get one of the rooms that walks out onto the patio where the hot tub is. While this might not be something you think YOU need...a room that is stumbling distance to the hot tub, that is...I can assure you that at the close of a day when you have been learning to land certain jumps (read: spending the day on your ass), you will be appreciative of having to 1) NOT walk upstairs to get to your room 2) be situated as close to the parking lot as possible, so you don't have to drag all your gear too far, and 3) ambulate as little as possible once you have dragged all your stuff from the car into the room. (NOTE: NEVER leave your thousands of dollars worth of hard gear in your car at a hotel overnight...you're just asking for it to be stolen) Robinhood Inn has a Sherwood Forrest like ambiance and decor...hence the name...and the beds are super comfy. Rooms are decently appointed and clean, and there is cable if you can stay awake long enough to watch it. Not me, though...my body has some serious repair and muscle re-building to do overnight.... yawwwwn...nighty-nite....zzzzz... ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of D C.](https://s3-media0.fl.yelpcdn.com/photo/W6m9T__ZY8zey1mNhK3WMg/60s.jpg)](https://www.yelp.com/user_details?userid=bldW0couTPQRBq9s4muJkQ)",
    },
    {
      "author": "Mary S.",
      "date": "Dec 29, 2020",
      "traverse:reviewText": "[Mary S.](https://www.yelp.com/user_details?userid=qFFXXfeuUrQ1d6bUXNSP8g) What a fantastic little hotel just steps from main downtown big bear. We walked right out of our room and into all the beautiful restaurants and shops that line the boulevard. The accommodations are very simple but cozy. The location is what you're looking for here. We actually got stranded for two nights in a snow storm with no rooms left in all of big bear and they were so accommodating and let us extend our stay although they were full. Wonderful accommodating staff. Thank you Peter for all your help and kindness! We can't wait to come back. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [3](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=20) [4](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=30) [5](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=40) [6](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [8](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [10](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=90) [11](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=100) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=70) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) [![Big Bear Cool Cabins](https://s3-media0.fl.yelpcdn.com/bphoto/0WOqXV5j70pL8n2DoiT1xw/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3DCHefnUngk6XftdN-6y2EKg&request_id=59bd67af635a92e3&signature=0093d17ac9c68de3b3a86126d954e83ad2344fcfc8233b3e6c09539b28473c7e&slot=0) [Big Bear Cool Cabins](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake&request_id=59bd67af635a92e3&signature=25f9356035810d48de4665caedf5a4b0baed5189234a205284f872221f58872f&slot=0) **0.6 miles** away from Robinhood Resort Stephanie I. said"I had booked the romantic getaway for my boyfriends birthday- After I had booked the room I found yelp. I read all the horrible reviews for cool cabins. I was worried; to say the least. However, when I arrived it was perfect! My…"[read more](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3DCHefnUngk6XftdN-6y2EKg&request_id=59bd67af635a92e3&signature=0093d17ac9c68de3b3a86126d954e83ad2344fcfc8233b3e6c09539b28473c7e&slot=0) in Vacation Rental Agents, Property Management, Vacation Rentals [![The Goggle Tan Condo Rental](https://s3-media0.fl.yelpcdn.com/bphoto/lz6Sv03fvt9A8CGqkpMmBQ/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3Dy6j2L1XDTBECP-Bn2ScQ5A&request_id=59bd67af635a92e3&signature=b41d1f4b5a82411ffb835ba8a97250823b47167ad776a67a6b49282724531d4a&slot=1) [The Goggle Tan Condo Rental](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake&request_id=59bd67af635a92e3&signature=a1175f18fb2ddab4f37e2997fa3a73ecc7814f984d59964de971d02a99e86da4&slot=1) **1.5 miles** away from Robinhood Resort Katrina H. said"May long time friend and I just spent 2 nights in this very nice condo . We had the best time . This 3 bedroom condo was amazing. We each had our own room and bathroom. The condo had a full kitchen and bbq .We spent a lot of time on…"[read more](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3Dy6j2L1XDTBECP-Bn2ScQ5A&request_id=59bd67af635a92e3&signature=b41d1f4b5a82411ffb835ba8a97250823b47167ad776a67a6b49282724531d4a&slot=1) ## Collections Including Robinhood Resort [![Big Bear Lake](https://s3-media0.fl.yelpcdn.com/bphoto/nDAnrFbkkAWemxH1SRPJyw/300s.jpg)\\
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Big Bear Lake\\
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By s r.](https://www.yelp.com/collection/Te-vVAqqWT-jhOLeYbHQuQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/VWYfNvNZ7xnBCpnK-11MJw/300s.jpg)\\
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Big Bear\\
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By Sophie J.](https://www.yelp.com/collection/m-_XPHy-hNpIdpyRObcvVA) [![Bear ](https://s3-media0.fl.yelpcdn.com/bphoto/J0tEBrdx7FwHvaDXd5xfEA/300s.jpg)\\
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Bear \\
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By Cynthia G.](https://www.yelp.com/collection/Yn-G0eveeGzxPksD-PO-wQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/eMIw21tBm66f_YZCwPNrzQ/300s.jpg)\\
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Big Bear\\
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    },
    {
      "author": "BobbiJo C.",
      "date": "Dec 29, 2013",
      "traverse:reviewText": "[BobbiJo C.](https://www.yelp.com/user_details?userid=6g0IPDyfAwrQUZiuL7dLcA) The Robinhood Resort is great I got a suite with 3 queen size beds last minute on 12/30/13 during peak holiday season for $180.00. The staff Peter & Kyra were awesome, the were attentive, informative, helpful and while I was waiting they still acknowledge me as the place was very busy. The rooms are spacious, newly remodeled with new heaters/Air Condition/Fireplace and kitchenette. I usually stay at Embassy Suites, Hilton Hotels, Marriots, and other top hotels and this place compares to any of them based on it's location (ski resort). I will recommend this place to my friends as well as book rooms here every time I visit. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Suroj M.](https://s3-media0.fl.yelpcdn.com/photo/AlcnfHR-cOIeCvCEnXKShA/60s.jpg)](https://www.yelp.com/user_details?userid=Le6RksjR0IXpo02bFZSTig)",
    },
    {
      "author": "Kanan M.",
      "date": "Dec 28, 2020",
      "traverse:reviewText": "[Kanan M.](https://www.yelp.com/user_details?userid=K-3p56e-iP9ZJ7BEvQfG1Q) [6 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=K-3p56e-iP9ZJ7BEvQfG1Q) Were not supposed to enter room for maid service due to covid. Came in anyway, and rifled through our personal belongings, possibly stole money. Did not clean, did leave new towels, put a "new" very dirty blanket on the bed. We called management to state we were unhappy they came in and rifled through our things when not supposed to come in, and to please come swap out this foul blanket. When management and maid arrived, they admitted that we were right and that they "would not sleep in that bed with that blanket". We left to allow them the chance to fix it, in peace. My mom, a guest of mine staying, was understandably upset, but the maid, instead of being apologetic and understanding, gave her total hand on hips, rolling eyes attitude, and bullying mean stares from behind the manager while the manager was apologizing, making the situation worse, not better. A 2nd maid arrived, and manager instructed maids to fix it nicely, then left. My mom asked the maid, 'woman to woman' she says, to "please make it how you would like it, if you were to stay here", then left the room. I apologized to the maids for any inconvenience and thanked them for their hard work, 1 maid said thanks, the other just kept staring menacingly at me/us. I then left the room. It seemed things were left on a nice note, other than the maids attitude, and we left them alone so they could feel no pressure and just do a good job. I have since realized this was a mistake, and we should not have trusted hotel staff after all. We should have stayed there after all, being "those guests", and watched them like hawks. Because it turns out, after we left and went and got some dinner, we came back, and of course, there was an incident. Damn 3rd worlders... We enter the room, and at first, it seems OK, the bed was made with a new blanket, etc. I go to get into bed, I go to rearrange the pillows, and suddenly I pull my hand out from under the pillow and it is wet and slimy. I turn over the pillow, and there was a big wet wad of what I believe is human mucus, spit onto the pillow from the angry maid, in retaliation! This was around 11, I spent a half hour cleaning up and taking photos, so around 11:30, we wanted to leave the hotel right then, but between late night and the covid restrictions, we weren't sure if we could get a room somewhere else, so decided to call lobby for new pillows, explain situation, and check out in morning so that if we can't get another hotel, we can at least drive home in the daytime. So I got new pillows from the lobby, when I explained what happened to the concierge, he asked me "was it the older Mexican lady?" (the one giving us the evil stares) i double checked with my mom, and we said yes of the 2 maids it was an older one. The concierge informed me that "yes, she is a problem around here". I got a police report same night. I informed the hotel management that I needed to get the pillowcase forensically analyzed and they allowed me to take it with me. Now, after having called a couple forensic labs, they informed me that "the police should have confiscated the case that night and had it forensically analyzed at their crime lab". Well, they didn't. San Bernardino sheriff for ya, and all CA law enforcement these days; moronic braindead law-breaking bullies. Long story short, angry maid spit on my pillow bc she got called out for doing a bad job. They weren't supposed to come in the room in the first place. Hotel refuse to honor any kind of a refund for the incident. Also, management tried to claim that we weren't supposed to use the couch foldout bed that is not "part of the room". I'm attaching the advertisement of where I booked the room which shows he is wrong. When checking out, management had the attitude that none of what i said mattered, because "they found MARIJUANA IN THE ROOM!" (during while they were not supposed to even be in the room, and someone rifled through our personal belongings). At the time, I explained to management that I had no idea what he was talking about. Since then, I have learned that my brother, who visited us during the daytime at the hotel, did, in the room, pack a bowl of legal pot to bring with him before he left for the ski slopes, and it is possible that a couple stems didn't make it to the trash. No one smoked in the room, i was not even aware that cannabis was brought or exposed for the 2 mins my brother took to prepare. For the management to try to use this as an excuse to shield their behavior and to try to deflect from the real issue, that a potential biohazard weapon was used against me/my party in a premeditated assault, especially during these covid times, is unacceptable. My mom may have been upset that maids came into our room and left a dirty blanket, but no voices were raised, no insults, my mom was actually on the verge of crying from the entire confrontation, just asking them to "please just make it right". Nothing she did should have warranted this retaliation. ![Robinhood Resort - Right after I stuck my hand in it. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/sE3hYfkxwXyw6XsWrCYo8g/348s.jpg) ![Robinhood Resort - See where it says "free rollaway/extra beds", manager tried to tell us this was not included with our room when he saw we were using it. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/ANnotjRwcuEFHUCnCCbf7A/348s.jpg) ![Robinhood Resort - Not supposed to have entered room. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/ELNJgD3M7vgNUCadwwf1HQ/348s.jpg) ![Robinhood Resort - Partially dry phlegm. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/afk-t2TUMIx2ebqhIBLbPw/348s.jpg) [See all photos from Kanan M. for Robinhood Resort](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=K-3p56e-iP9ZJ7BEvQfG1Q) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Melissa C.](https://s3-media0.fl.yelpcdn.com/photo/F5zW2wNo3TxaL3vrtMA1eg/60s.jpg)](https://www.yelp.com/user_details?userid=8duZNQrxfuwtIy7z5IGrvg)",
    },
    {
      "author": "Marcia Z.",
      "date": "Dec 27, 2019",
      "traverse:reviewText": "[Marcia Z.](https://www.yelp.com/user_details?userid=XpZoQZRPNczDF9IvzCYdHg) [5 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=XpZoQZRPNczDF9IvzCYdHg) Terribly misleading based on the pictures on their website and I wish I would have read the reviews about this place prior. Our "Suite" which I paid a lot of money for (only $50 less than what I paid for the St. Regis in Deer Valley), my feet extended over the bed, I am 5'6. Our in-suite "jacuzzi" was a filthy bathtub, there wasn't a security lock on our door and we had to leave a paper in my windshield stating my room number. The Restaurant that was associated with this place was terribly and the Hostess was rude. Please see the pictures here. Would never recommend this place and I have been going to Big Bear for many years. ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/qa5o3OlyhHMHAgM4wibtlw/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/pziUVog3Ghjb9qKt5xfrJg/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/o0o1s215ZI3B-pZQr0Q_lg/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/j74_CDKWtLc8Aa_-huaw6Q/348s.jpg) [See all photos from Marcia Z. for Robinhood Resort](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=XpZoQZRPNczDF9IvzCYdHg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Antoinette B.](https://s3-media0.fl.yelpcdn.com/photo/dQ_BSUVAmbHvYz32r05M1g/60s.jpg)](https://www.yelp.com/user_details?userid=I1iiNedeuj--cznKKq0ekw)",
    },
    {
      "author": "Pegah O.",
      "date": "Dec 27, 2016",
      "traverse:reviewText": "[Pegah O.](https://www.yelp.com/user_details?userid=Z2FuxpUUQ1pTbolsCxHPXw) It is a decent place for staying. A lil pricy but I guess that is the price range for that area. It was very noisy the first night of our stay but got better the next day. The room we got was supposed to be lake view, but it was more of a side lake view! Haha But in general the guy at reception was very welcoming and nice. One more thing is that you won't get any maid cleaning ur place while you r staying. The most you get is just new towels! But should also mention it was snowing during our stay. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Chad S.](https://s3-media0.fl.yelpcdn.com/photo/Cu7WXRgC31aSQu5LEAhD6Q/60s.jpg)](https://www.yelp.com/user_details?userid=gV1ARDY7wDsOZIrbV0NEVA)",
    },
    {
      "author": "Mayra R.",
      "date": "Dec 27, 2015",
      "traverse:reviewText": "[Mayra R.](https://www.yelp.com/user_details?userid=38KY507v-CpOHTleRpW_2w) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=38KY507v-CpOHTleRpW_2w) I really enjoyed the attention I received and the suggestions for breakfast by our waiter. He was very attentive and the food was all to our liking. If I ever go back to Big Bear again this Would definitely be a must for me! I like the cozy feel of the restaurant but very Clean and bathroom was very well kept as well!! ![Robinhood Resort - The kids really enjoyed their breakfast! - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Bos4gTWTbfAfmvPFjIpRUA/348s.jpg) The kids really enjoyed their breakfast! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of A O.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=y_32YbBu-uxvxtdc6ZD98w)",
    },
    {
      "author": "Michelle W.",
      "date": "Dec 27, 2010",
      "traverse:reviewText": "[Michelle W.](https://www.yelp.com/user_details?userid=kVBcJ0JsKeoCMK-Xyxhx3w) We stayed at Robinhood Inn at the Robinhood Resort. Perhaps the other buildings (Sherwood Forest and Wishing Well) at Robinhood Resort are nicer, but I would not stay here again. We had slim pickings of places to stay in the area due to the winter season, but ended up paying approximately $160+ a night for a room at the Robinhood Inn. It was a small, very simple room, with sheets, pillows, towels and furnishings that appeared to be a few decades old. The TV was a very old box TV, with a simple remote with no numerical buttons - only a power button, an up-down button for channels, and another for volume. The thermostat did not appear to function properly, and the heater would turn on at will, and it would stay on until the room felt like it was 80+ degrees. The wireless Internet access was very slow and would disconnect quite a bit. This was all fine, but the deal-breaker for me was the noise. The Nottingham Restaurant and Bar is in the courtyard of the Inn, and there were multiple loud and drunk people hanging around the outside of the bar chatting late at night while we were trying to sleep. I left the room in my pajamas and was at least able to sweet-talk these people to take their conversations back inside the bar. It turns out none of these people were staying at the hotel. Then, it turns out that the person in the room above ours was blasting his/her TV at 2 a.m., so we could not sleep. I went to knock on the door, but no one would answer. I tried asking nicely through the door to turn down the volume, but no one would answer. I talked to the front desk, and they tried calling the room, but no one would answer either. They were short-staffed (only one person at the front desk), so instead of going to the room to try again to ask the person to turn down his/her TV, he gave us the key to another room so we could stay there and get some sleep before driving back the next day. So, the reason why I'm giving 2 stars instead of 1, is that the front-desk person does his best, but it's simply not enough for me to recommend this hotel or for me to stay here again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Debora K.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=G9_3kb4s4GdGcnj8XjxcOQ)",
    },
    {
      "author": "Matt G.",
      "date": "Dec 25, 2011",
      "traverse:reviewText": "[Matt G.](https://www.yelp.com/user_details?userid=5B8wnUNroobXA24T7Vynkw) On december 19th, I stayed at SHERWOOD FOREST , which is one of three buildings in the Robinhood resort. After doing a lot of research for affordable hotels near the lake, I decided to give this one a shot despite its bad yelp reviews. first of all, making the reservations was fast and easy- I was told that I didnt have to pay until I arrived, and that I could cancel without any fees as long as it was more than 4 days prior to the date. When I got there, check-in was fast and hassle-free. The room itself was spotlessly clean, and very spacious. It had a king size bed, a 2 person jacuzzi, a mini kitchen with a refridgerator & microwave, a dining table, a fireplace, a tv, and a bathroom with a shower, a sofa, and more- all for $120 a night! I turned the jacuzzi on immediately; after a long day of snowboarding, it was a very nice way to relax. I also made good use of the fireplace, which warmed up the room quickly. -location: close to the ski resorts & inside the village so you can browse the shops without having to drive -you get a 10% discount for Nottingham Restaurant -They have a wide selection of movies at the front office that you can borrow -service was amazing; when we couldnt work the fireplace they personaly came to show us how to turn it on -checkout is easy; just call the front desk I will definitely be coming back to stay at Robinhood Resort!! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Roy H.](https://s3-media0.fl.yelpcdn.com/photo/fLeTpzReIoAVh87Vd6ej-g/60s.jpg)](https://www.yelp.com/user_details?userid=c5gWW_xxEx6uu5CsxjXBcA)",
    },
    {
      "author": "r. f.",
      "date": "Dec 24, 2021",
      "traverse:reviewText": "[r. f.](https://www.yelp.com/user_details?userid=FDm1_AbY3lmrLSKF8nnjmQ) For the price we paid, I didn't expect much, but it was comfortable. We were hardly in the room so it was worth it. The bed and pillows were comfortable, heater made a ton of noise and woke me up -- so I didn't sleep well. Lots of place in the area were charging a lot more and were only using the room to sleep, skiing all day, out all night. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Hailey N.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=N4_-4O_RQIpmMTxQL1v1vg)",
    },
    {
      "author": "Ysidro M.",
      "date": "Dec 24, 2020",
      "traverse:reviewText": "[Ysidro M.](https://www.yelp.com/user_details?userid=nNeKj5gfG72kYcXxSzGSZg) Wife and i stood at the robinhood resort on a sunday .monday.and tuesday and we enjoyed ourselves. Its so close the the village and the lake . the rooms were peaceful and the staff polite and helpfull ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Cynthia Lee D.](https://s3-media0.fl.yelpcdn.com/photo/98tn5sxva3bVKWLQy-J5_w/60s.jpg)](https://www.yelp.com/user_details?userid=ZwLNaaKn2qv6_XaZzzaDFA)",
    },
    {
      "author": "Matthew D.",
      "date": "Dec 22, 2023",
      "traverse:reviewText": "[Matthew D.](https://www.yelp.com/user_details?userid=qB2yPvjOW3eKPxRLDdWHkQ) You get what you pay for! It's a room to sleep in and freshen up. It was clean, that's what mattered. Only notable complain was to replace the ugly/old brown comforters and make sure to bring your own pillows as they were what you expect with a $100 room. Great location as well. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Alina L.](https://s3-media0.fl.yelpcdn.com/photo/mFxzMo98khvCKcRFK5uYOg/60s.jpg)](https://www.yelp.com/user_details?userid=foWmGDd7QuAgwCqjO3m4KQ)",
    },
    {
      "author": "Natalie H.",
      "date": "Dec 22, 2020",
      "traverse:reviewText": "[Natalie H.](https://www.yelp.com/user_details?userid=AljXzdHFNB5YEaetHJphIA) I am leaving a review based on my son and daughter-in-laws experience. I booked a room for them to get away and celebrate their recent engagement. Peter was the person I spoke with to reserve it. He was very helpful. Upon their arrival, I found out that the room had a small bathtub, not the big jacuzzi style I had assumed..so I called Peter and he was so kind to upgrade my son to a better room. It was last minute, but he did do it and I totally appreciated it!! So nice of him to accommodate us! I appreciate the small business owner feel, they work hard and it shows! It was a great experience for my son, he had a great time! Thank you Peter. I highly recommend this place. Very clean place and nice people! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jeff J.](https://s3-media0.fl.yelpcdn.com/photo/HII5d03M6pQNP9WsXp3oFg/60s.jpg)](https://www.yelp.com/user_details?userid=NiLQGG6ZWEzbNK-uvAnKCQ)",
    },
    {
      "author": "abby g.",
      "date": "Dec 22, 2015",
      "traverse:reviewText": "[abby g.](https://www.yelp.com/user_details?userid=4Z3J6VYVenzfad1xBCA81Q) I loved this place! Came with my teenage son to ski. We stayed one night and it was perfect. The room was small but we had enough space. Bed very comfy and room was super clean and somewhat stylish and updated. They had coffee and hot cocoa in the cute lobby area, and the desk clerk was friendly and helpful. It's located right in town so you can walk to shops and restaurants. Amazing deal for what we paid! Only downside was that the walls are thin and we could hear the family next door, but it wasn't a big deal. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Linda P.](https://s3-media0.fl.yelpcdn.com/photo/Fk3Ol5NDDlLHo7WIOT6XnA/60s.jpg)](https://www.yelp.com/user_details?userid=mrRHyj9HhGmX1VACpP-c8g)",
    },
    {
      "author": "Travis W.",
      "date": "Dec 21, 2017",
      "traverse:reviewText": "[Travis W.](https://www.yelp.com/user_details?userid=Vwny4WEUEnWUXmOZNkuRdQ) If you are looking to stay in Big Bear within walking distance of the night life and don't want to spend a lot of money this is the spot to check out. It's not the most glamorous of places but it has a bed and hot water. I stayed here for a night and it was ok. Again not a place you want to come and hang out in the room. The rooms are small and the carpet in ours was pretty dirty. They have a TV mounted on the wall and the heater does the trick for those cold nights....but barely. Its a budget motel so you are getting what you pay for. I will say though the bathrooms had been remolded and the shower was super nice. The walls are pretty thin, so keep in mind your neighbors can here you and if you are downstairs and the people above you are loud. You will be in for a long night. I will say though the area is perfect, there is a store across the street and its within walking distance of most everything. Would I stay here again? I dont know depends on what other options are out there and for how much. Most of the time hotels are for sleeping off your party boots. And this will do just that. CHEERS!!! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Norm H.](https://s3-media0.fl.yelpcdn.com/photo/zKN8Q50_kjzkPqzP3F0cuQ/60s.jpg)](https://www.yelp.com/user_details?userid=cPgYW9agNwA6SCdLQe5DWQ)",
    },
    {
      "author": "Deborah F.",
      "date": "Dec 20, 2021",
      "traverse:reviewText": "[Deborah F.](https://www.yelp.com/user_details?userid=9bFa3CU3Tp49I0k2zL3pXw) Zero stars for the dilapidated building and terrible linen/banged up outer and inner walls -- the one star is because there was snow which helped defer our eyes from the ramshackle accommodations. I don't mind and older building not in perfect shape: after all, this is Big Bear which is a quaint old town: but there is no excuse for pancake pillows, ripped sheets, tissue-paper towels, thread-bare and ripped blankets, sandpaper toilet paper, non-sudsing soap/shampoo. I wonder if they use their towels to scrub the shower because they are GRAY! Not to mention they are thread-bare and clinging on for dear life. A postage stamp has more real estate than these tiny "bath" towels--who uses these towels anyway (other than the housekeeping department to wipe the floors), a midget? Areas around doors and baseboards doors are filthy--I wiped with my own disinfectant wipes. I tried my best to sleep, but the pillows were flatlined and not supporting my neck. I've seen pillows at Walmart for $2.50 so it can't be an issue of funding. I should have known by the price of the room that we were in for a (non) treat. I felt itchy and dirty the entire stay. One review showed a guest had been bitten by bugs! Ample parking, however, and very perfectly located. It's just a shame that the guests are disrespected in so many ways. Charge more per room and get this place in shape, for crying out loud! Maid Marian would have slapped the crap outta Robinhood if he brought her to this hellhole! I'd be back for sure if things get tidied up! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Sandra V.](https://s3-media0.fl.yelpcdn.com/photo/CIxPZQlWGraEFJxIanAF6Q/60s.jpg)](https://www.yelp.com/user_details?userid=rLbjS_J1bqI1p7TJb1ANTw)",
    },
    {
      "author": "Ines S.",
      "date": "Dec 2, 2018",
      "traverse:reviewText": "[Ines S.](https://www.yelp.com/user_details?userid=rM99SFb9qLYXgc855pt3iw) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=rM99SFb9qLYXgc855pt3iw) I went with my husband and one year old son and everything went perfect .Close to everything in village , checked in helped right away . Room was really clean no complaints . Beautiful views !! Recommend this place! ![Robinhood Resort - Wonderful views - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/K_fj_ieDL_c6fbdpCfFx4g/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Cheryl S.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=F69OdF1CLY9cV0bpcxdWmA)",
    },
    {
      "author": "Emma B.",
      "date": "Dec 18, 2017",
      "traverse:reviewText": "[Emma B.](https://www.yelp.com/user_details?userid=afnEtLcY-1mkzFMCs72DzQ) Honestly this place was great. We got upgraded to a nicer room (through expedia) with a fireplace and a king size bed at no additional charges as we walked into the lobby. The room was clean, the fireplace amazing, the shower always warm, and no neighbors to bother (then again, take in the fact we were on an off season). The front desk was charming- they even gifted us free logs to burn. Only complaint would be the blinds - not enough to make it night in the morning. LOCATION LOCATION LOCATION. You are two steps away from a cute village with a bunch of food and drinks to offer. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Gerry W.](https://s3-media0.fl.yelpcdn.com/photo/9We4SxTByvbzWpIkR7fBxA/60s.jpg)](https://www.yelp.com/user_details?userid=DTz2DPl_GkeJXL-Q8XJ6Sw)",
    },
    {
      "author": "C. R.",
      "date": "Dec 18, 2012",
      "traverse:reviewText": "[C. R.](https://www.yelp.com/user_details?userid=qmoi9pOF-kWnEnPmscGyAg) Terrible, terrible customer service. Especially the guy named Ken!! I don't recommend this hotel to anyone!! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) Robinhood Resort was my hotel of choice for years up until last night. I literally got hung up on three times by a man named KEN. Not sure if he is the owner, manager or employee. I simply called to get rate information and he was so rude and put me on hold, then came back and just hung up on me. I called back a second time and he apoligized. Then he asked me what I needed. Well I guess I wasn't speaking fast enough so he pretty much yelled at me "what is it that you need maam". I told him he shouldn't talk to me that, then hung up again. I called back a third time and asked him why in the world is he hanging up on me and that they don't value customer service. I asked him are you the owner and HUNG UP!! WTF is that!! SADLY BECAUSE OF ONE RUDE PERSON I REFUSE TO PAY MONEY TO THAT PLACE. GET RID OF KEN AND I WILL RETURN. IF NOT I WILL CONTINUE TO EXPRESS MY DISSAPOINTMENT IN THE WAY I WAS TREATED. BY THE WAY, THE OWNER IS PETER. - [![Photo of Andrea H.](https://s3-media0.fl.yelpcdn.com/photo/PeMQ9lSnTOiymaUf616V3w/60s.jpg)](https://www.yelp.com/user_details?userid=ID6Jvdn6b_CAL-SD8ac9hA)",
    },
    {
      "author": "Jeff L.",
      "date": "Dec 17, 2015",
      "traverse:reviewText": "[Jeff L.](https://www.yelp.com/user_details?userid=Nq1qG6ngSuJgn-CDoIAPlA) Good location for strolling shops, restaurants and bars close by. Parking is good. The walls are thin, and the floors are creaky so you can hear your neighbors. The wifi doesn't work, tried many times and no connection to Internet. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=240) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [21](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [22](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [23](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=220) [24](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=230) [25](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=240) [27](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=260) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=260) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Morgan S.",
      "date": "Dec 16, 2017",
      "traverse:reviewText": "[Morgan S.](https://www.yelp.com/user_details?userid=TbUWGFJRGQQ5BLe1sB2-DA) For the price it was a good spot located in the village. People were friendly and plenty of food/drink places that are close and the mountain is just around the corner. We had some nutty drunk keeping us up in the morning but nothing they could really do about that. Overall good to go, I'd stay again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Debbie A.](https://s3-media0.fl.yelpcdn.com/photo/bR6JDvr1yHbyXZDzKSsgwQ/60s.jpg)](https://www.yelp.com/user_details?userid=rd05JFQGbq9bkswfMvK9XQ)",
    },
    {
      "author": "Juliana C.",
      "date": "Dec 15, 2021",
      "traverse:reviewText": "[Juliana C.](https://www.yelp.com/user_details?userid=IiNrq5fVOpPJk0udZJpodg) called after i kicked my boyfriend out for abusing the shit out of me because he told me he was going to this resort, instead he front desk yelled at me for kicking him out and said i must be a horrible girlfriend. all i wanted to do was to confirm he was at the hotel so i knew he wasn't hiding somewhere in my house/backyard because he physically refused to leave. absolute worst human service (not to mention customer service) i've ever received. im 18 years old by the way, asking for help and instead im yelled at for kicking out my abuser. 0000000000/10 stars never recommend, scarred me for life ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jane G.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=Gpztz4quXP_Eybx9gkLTSQ)",
    },
    {
      "author": "Cate H.",
      "date": "Dec 12, 2015",
      "traverse:reviewText": "[Cate H.](https://www.yelp.com/user_details?userid=m4kdQD3GcebSsQ815HlCRA) This place is sort of a dump. One step above a Motel 6. We came here for a last minute trip and I regret not staying at an AirBNB since the walls are so thin and you can hear everything people around you are doing. This place needs a lot of work, especially since none of the electrical outlets in our suite were in working order and some of the plugs were just hanging from the wall. Seems dangerous? When I called the front desk to let them know about the noise and outlet, was merely disconnected. Don't stay here unless you're Amish and don't need plugs. 2 star given since they let us check in early. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=110) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [10](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=90) [11](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=100) [12](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=110) [14](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=130) [15](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=140) [16](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=150) [17](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=160) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=130) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Gary B.",
      "date": "Aug 8, 2025",
      "traverse:reviewText": "[Gary B.](https://www.yelp.com/user_details?userid=RN5eBMFuv_46TzP374zs_g) From booking to staying to checkout it was a great experience!. Clean, well equipped rooms and a very caring staff..Peter Busch was a true professional. Cannot wait to stay again next year! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Stephi A.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=ARZxCDXvEndANsc-s64_kA)",
    },
    {
      "author": "Tina H.",
      "date": "Aug 8, 2020",
      "traverse:reviewText": "[Tina H.](https://www.yelp.com/user_details?userid=SsnvMGD1XisoxVM8VI9HYQ) The service was poor and slow. Needed to ask for refill on coffee. When food arrived, pancake combo with scrambles eggs, bacon and sausage, the pancakes were cold and stiff. Had to ask for salt and pepper and butter for pancakes. I will never eat there again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=150) [13](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=120) [14](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=130) [15](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=140) [16](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=150) [18](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=170) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [21](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=170) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "J. G.",
      "date": "Aug 7, 2013",
      "traverse:reviewText": "[J. G.](https://www.yelp.com/user_details?userid=6aJNIB8yGHDiwrzyxlExRw) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=6aJNIB8yGHDiwrzyxlExRw) We paid about $80. Clean, but only maybe 5-10% updated from the 80's. I donate better stuff to my local charity thrift store, and my stuff ain't fancy! It looks like we stayed in one of the cheapest rooms, some of the larger ones with kitchens and stuff don't look to bad in the pictures. Only one side of the bed had a table, but no lamp, so much for reading. Bedding and pillows are super old, well worn, but everything appeared to be clean. I would try to find something a little better if I came here again, but as a last resort...and maybe one of their better quality rooms. ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/U8UP57PrdLJ_Zxzs3LNKmg/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [4](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=30) [5](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=40) [6](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=50) [7](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=60) [9](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [10](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=90) [11](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=100) [12](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=110) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=80) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) [![Big Bear Cool Cabins](https://s3-media0.fl.yelpcdn.com/bphoto/0WOqXV5j70pL8n2DoiT1xw/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3D8UHSnvtygJOjMgPKY4P0WQ&request_id=3a89d6ee6d9f2947&signature=db5fa6044bcd08f24ba42d9b736c2b59e2a8489bd1074f0ef9c45109b20205a4&slot=0) [Big Bear Cool Cabins](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake&request_id=3a89d6ee6d9f2947&signature=d9ca84cd37af663e8258373930724a7e785f6ed0836fcf4b5203d3834ac02348&slot=0) **0.6 miles** away from Robinhood Resort Andrea A. said"After writing my review on here I was contacted by the manager which she was very kind and offered me a discount to give them another try. We finally decided to go again and picked out a different cabin and what a difference!!…"[read more](https://www.yelp.com/adredir?ad_business_id=WwZfI93Fdhl6-_MKXzxS5Q&campaign_id=EjglUMKQVhY0crKM4-TCFQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fbig-bear-cool-cabins-big-bear-lake%3Fhrid%3D8UHSnvtygJOjMgPKY4P0WQ&request_id=3a89d6ee6d9f2947&signature=db5fa6044bcd08f24ba42d9b736c2b59e2a8489bd1074f0ef9c45109b20205a4&slot=0) in Property Management, Vacation Rental Agents, Vacation Rentals [![The Goggle Tan Condo Rental](https://s3-media0.fl.yelpcdn.com/bphoto/lz6Sv03fvt9A8CGqkpMmBQ/60s.jpg)](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=biz_avatar&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3DlHZUyidBT3v-evboY4gvjA&request_id=3a89d6ee6d9f2947&signature=ee23e5f3e2cd1ac441af0296d96a024828cc3651cf96b3ee9a747b7ec2da549a&slot=1) [The Goggle Tan Condo Rental](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=business_name&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake&request_id=3a89d6ee6d9f2947&signature=949dc3aa75df00ac9bc6a9c728c85c4ac2325b5b3220329c85db1b0e73b4fbca&slot=1) **1.5 miles** away from Robinhood Resort Stephanie P. said"The Goggle Tan condo was the perfect mountain getaway for my family! It is just steps away from the ski slopes and centrally located to everything. The condo itself is simply gorgeous- cozy, quiet, clean and beautifully decorated.…"[read more](https://www.yelp.com/adredir?ad_business_id=YLi-x2UexxqdCUAPwhJtFQ&campaign_id=x_Of-lQ07jVJ6s6dOFTpmQ&click_origin=read_more&placement=below_biz_review&placement_slot=1&redirect_url=https%3A%2F%2Fwww.yelp.com%2Fbiz%2Fthe-goggle-tan-condo-rental-big-bear-lake%3Fhrid%3DlHZUyidBT3v-evboY4gvjA&request_id=3a89d6ee6d9f2947&signature=ee23e5f3e2cd1ac441af0296d96a024828cc3651cf96b3ee9a747b7ec2da549a&slot=1) ## Collections Including Robinhood Resort [![Big Bear Lake](https://s3-media0.fl.yelpcdn.com/bphoto/nDAnrFbkkAWemxH1SRPJyw/300s.jpg)\\
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Big Bear Lake\\
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By s r.](https://www.yelp.com/collection/Te-vVAqqWT-jhOLeYbHQuQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/VWYfNvNZ7xnBCpnK-11MJw/300s.jpg)\\
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Big Bear\\
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By Sophie J.](https://www.yelp.com/collection/m-_XPHy-hNpIdpyRObcvVA) [![Bear ](https://s3-media0.fl.yelpcdn.com/bphoto/J0tEBrdx7FwHvaDXd5xfEA/300s.jpg)\\
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Bear \\
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By Cynthia G.](https://www.yelp.com/collection/Yn-G0eveeGzxPksD-PO-wQ) [![Big Bear](https://s3-media0.fl.yelpcdn.com/bphoto/eMIw21tBm66f_YZCwPNrzQ/300s.jpg)\\
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Big Bear\\
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    },
    {
      "author": "modage y.",
      "date": "Aug 4, 2018",
      "traverse:reviewText": "[modage y.](https://www.yelp.com/user_details?userid=OoaT7VDlLLDwLf0y6um8wA) This place is cute and comfortable for a family weekend getaway. They are uper accommodating and friendly. We have 2 kids under age 5 and location is prime! Everything you'd need is a 5 min walk. The lake, coffee, ice cream, gift shop as well as bowling alley. We'd def recommend visiting their restaurant next door too! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Juliana C.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=IiNrq5fVOpPJk0udZJpodg)",
    },
    {
      "author": "Peter A.",
      "date": "Aug 4, 2014",
      "traverse:reviewText": "[Peter A.](https://www.yelp.com/user_details?userid=HCmRLQMRlxjead_VNR9ooQ) This was our first stay at this hotel after going to Big Bear twice a year for the past 4 years. I've seen mixed reviews before, but was pleasantly surprised by our stay. We were in town for the Tour de Big Bear. Check-in was a breeze and we were surprised at how nice the room was for the price considering this isn't a chain hotel. The location is great, since you're in the heart of the village. Lots of great places to eat withing walking distance. The best thing about our stay was the staff. Very friendly and we needed a later check out...they were very accommodating. The room was clean and bed wasn't perfect, but on par with many chain hotels. Wifi reception was OK in our area, but overall speed was good. The staff let us know in advance and were willing to move us if needed, Overall, a very nice hotel at Big Bear...probably one of the best we've had! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) [Previous](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [19](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=180) [20](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=190) [21](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=200) [22](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=210) [24](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=230) [25](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=240) [26](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=250) [27](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=260) [Next](https://www.yelp.com/biz/robinhood-resort-big-bear-lake?start=230) [10 other reviews that are not currently recommended](https://www.yelp.com/not_recommended_reviews/Wn4ZDXmLUQxigN1xlHan3w) ### People found Robinhood Resort by searching for… - 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    },
    {
      "author": "Joaquin D.",
      "date": "Aug 4, 2012",
      "traverse:reviewText": "[Joaquin D.](https://www.yelp.com/user_details?userid=bi9mALEfVpdNWhzO0CIjYA) All and All it was a nice experience. We where very happy that they showed the kings playoff game and the atmosphere was off the hook for the game. Afterwards we went downstairs for a nice dinner and great service ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Patricia D.](https://s3-media0.fl.yelpcdn.com/photo/GIcdbUXugBtsTXRc7VOmrA/60s.jpg)](https://www.yelp.com/user_details?userid=JF3oMnRsQb7o_tlJlGUH0w)",
    },
    {
      "author": "John S.",
      "date": "Aug 30, 2024",
      "traverse:reviewText": "[John S.](https://www.yelp.com/user_details?userid=QrLdCN-W58ijXhv_xgOGLQ) This was our first time in Big Bear and we're thrilled we stayed at Robinhood Resort. The location is perfect. Walked to the lake and The Village. Short drive to Alpine Park. Yes, the room are a little outdated...but not in a bad way. This reminds me of my parents cabin, where you wouldn't want all modern and shiny. We had a one bedroom suite and it was great. It was clean and well organized. The front desk staff was always pleasant! We will be back! And I would definitely recommend this hotel! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Rhonda B.](https://s3-media0.fl.yelpcdn.com/photo/81x3N1EipUrc8hrsOdt8RA/60s.jpg)](https://www.yelp.com/user_details?userid=z374ivqZY-cPUtT3YeD1wQ)",
    },
    {
      "author": "Judi D.",
      "date": "Aug 3, 2023",
      "traverse:reviewText": "[Judi D.](https://www.yelp.com/user_details?userid=rUq4xJk2LMYP1avIY03qdg) Have stayed here many times. The location is the best to be able to walk to the village. There is also a restaurant that is very good. I read the other reviews and I can assure you we never saw a bug. Remember, you are in the mountains, if there are any bugs it should not come as a surprise. If you are looking for new and updated this may not be for you. If you are looking for comfort, convenience and a friendly atmosphere....this is the place. We just left there, and it is the summer,,,,,,we had no problems with the room temp. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) The location is perfect to visit the village. The rooms were clean and the service was great. There is a restaurant on the property which make it nice for meals. This place is a great value for the price. - [![Photo of Lotty N.](https://s3-media0.fl.yelpcdn.com/photo/fNPLV7ggZAc9lV9fLwIoyQ/60s.jpg)](https://www.yelp.com/user_details?userid=nQxZoPdOA4Ak0Hqa-S-ILA)",
    },
    {
      "author": "Sue R.",
      "date": "Aug 29, 2019",
      "traverse:reviewText": "[Sue R.](https://www.yelp.com/user_details?userid=HzCnXKWdtAe_XLtN6-LrTw) My husband and I stayed here last weekend and LOVE this place!! We had all the luxury of a high end hotel, but the down home comfort of spending the weekend at close friends or relatives. It was a 5 minute walk to kayaking, boat tour of the lake (which we really enjoyed), and the Brew Festival that was going on down town. The restaurant and bar have a great selection of amazing food & drinks, as well as excellent pricing!! I felt like we hit it out of the park by selecting this place to stay at this weekend! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Leana E.](https://s3-media0.fl.yelpcdn.com/photo/fO0BtcVFvLjwV7uGUtaglA/60s.jpg)](https://www.yelp.com/user_details?userid=FOy0Qrkw54VKDEWIw7T-jw)",
    },
    {
      "author": "Iliana R.",
      "date": "Aug 28, 2020",
      "traverse:reviewText": "[Iliana R.](https://www.yelp.com/user_details?userid=ueG-cz5WvTBlOI9HlPG8pw) The only "resort" detail about this place was the multiple buildings and spacious room. I liked the space the room had, but it was really dirty, which I was surprised due to COVID-19 CDC guidelines for businesses. We found a round ball of dirt next to our bed and so much dust! No AC, only ceiling fans, which did not help in the hot weather. The place is close to the tourists spots in Big Bear Lake, but not worth it for me, it was not a clean room. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Mary S.](https://s3-media0.fl.yelpcdn.com/photo/ZOLpIg6kytgnUu6UpVg-FA/60s.jpg)](https://www.yelp.com/user_details?userid=qFFXXfeuUrQ1d6bUXNSP8g)",
    },
    {
      "author": "Chad S.",
      "date": "Aug 26, 2019",
      "traverse:reviewText": "[Chad S.](https://www.yelp.com/user_details?userid=gV1ARDY7wDsOZIrbV0NEVA) We have stayed at the Robinhood resort numerous times and have always enjoyed both the staff that work there and the cost the rooms - especially compared to other options in the area. The staff tends to remember you and they do what they can to make you feel right at home. Thank you Peter for your recent hospitality. Robinhood Resort is our home away from home on the mountain! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Suzi M.](https://s3-media0.fl.yelpcdn.com/photo/P_7GlvyxjNXaBz8XdTW6iw/60s.jpg)](https://www.yelp.com/user_details?userid=DzweoZd2u0V8bLahUPOPiA)",
    },
    {
      "author": "Matthew A.",
      "date": "Aug 24, 2014",
      "traverse:reviewText": "[Matthew A.](https://www.yelp.com/user_details?userid=hXWJ1PGpXb2LfK20Cbfc9g) I paid $75 a night for the room so for the price it was a decent place. The issue I had was no air conditioning which I am sure is fine 80% of the time but for my stay that was really inconvenient. It's also setup like a motel and is no way like a resort as the name implies. Since there was no Ac I had to have all the windows open which made it hard to sleep with all of the other guest coming and going and chatting it up outside. I was woken up twice due to load conversations outside which may not have bothered me if I could close the windows. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Michelle G.](https://s3-media0.fl.yelpcdn.com/photo/dOSxOMtKTVEWTb5f-k5TZA/60s.jpg)](https://www.yelp.com/user_details?userid=jpBhzDzhHbZ6pACXQQoL9w)",
    },
    {
      "author": "Kelly T.",
      "date": "Aug 23, 2025",
      "traverse:reviewText": "[Kelly T.](https://www.yelp.com/user_details?userid=D9Uq1fkJaWl4mbhYSKMRGQ) First of all, the front desk guy named Joe was extremely accommodating and took the time to show me a room. Trying to find a nice hotel near village Drive was not easy. It's a great area with lots of good restaurants and shopping near the lake. Most of The hotels and condos are very dated. That was the case with this hotel. I wanted to like it so much because the location is great and I have friends that have stayed there. But personally I found it dark, with old carpet, and very dated. It also smelled like smoke or maybe it was just musky. I was assured that there was no smoking. The lobby however, smelled terribly like smoke. I only gave it three stars because of the location. I didn't actually end up staying there but stayed across the street for quite a bit more $ at Marina Riviera hotel. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Gary B.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=RN5eBMFuv_46TzP374zs_g)",
    },
    {
      "author": "Ange S.",
      "date": "Aug 23, 2023",
      "traverse:reviewText": "[Ange S.](https://www.yelp.com/user_details?userid=2ZUU3Tko3Klq-Qp5jjMplw) My family and I love this hotel and tavern/restaurant! We stay here each time we come to Big Bear Lake. it is affordable, family friendly, clean and comfortable. my elderly dog is also accomodated here! the Nottingham restaurant and tavern on site is delicious with a great atmosphere. we recently had our third stay here this year! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jody S.](https://s3-media0.fl.yelpcdn.com/photo/YqBBbalhd7aswhsEZhIWDg/60s.jpg)](https://www.yelp.com/user_details?userid=EJKib0-ILevX64RA1XHMzA)",
    },
    {
      "author": "Wendy B.",
      "date": "Aug 23, 2020",
      "traverse:reviewText": "[Wendy B.](https://www.yelp.com/user_details?userid=J3eHvl5Q_PsmpDN1Jvy0QA) DO NOT STAY HERE! My husband and I had bugs crawling on us! We saw coach roaches scattering as we moved the mini refrigerator to get something that had fallen behind. The carpet was very dirty! Outlets didn't work, TV didn't work. Worst of all when we complain to the front desk manager, he was very rude! Even though I was very kind about all that we had experienced, he just yelled and denied everything and didn't want to hear it! Not a good experience at all. Keep yourself safe and stay away from this place! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Nida K.](https://s3-media0.fl.yelpcdn.com/photo/0NcJoDVB8JV7IdSEtqPq-w/60s.jpg)](https://www.yelp.com/user_details?userid=3jjiY5D7oIlKeiCIZGHQew)",
    },
    {
      "author": "Andrea H.",
      "date": "Aug 22, 2015",
      "traverse:reviewText": "[Andrea H.](https://www.yelp.com/user_details?userid=ID6Jvdn6b_CAL-SD8ac9hA) i want to start by saying that the staff was terrific. They were nice upon checking in, and helpful when I thought I left some bags there. The difficulty with where we stayed, room 27, is that there was no a/c, and the fans at full blast were becoming unhinged and very noisy. In addition, the pull out bed for our boy was broken, with protruding springs, and a ratty blanket that didn't inspire comfort. We made our son sleep clothed and only with the sheet. The location was good, and we were not expecting the Four Seasons, so we weren't devastated. I just hope they fix the ventilation and the sofa bed. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Scott W.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=f6xq_8DbqX1QBeMzk6JukQ)",
    },
    {
      "author": "Francis B.",
      "date": "Aug 21, 2019",
      "traverse:reviewText": "[Francis B.](https://www.yelp.com/user_details?userid=ytv8Pek5GhfCL9YtxxU5tg) This is a good value. The location is good. But.....it doesn't have a/c so in the summer it can be a warm room. The ceiling fan does help. Depending on your room the window might help also. The room we had was small & the window was in the bathroom. Winter should be great. Over all we do recommend the resort. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Elizabeth M.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=Q21vjT03TLNSIlIAXlKcvw)",
    },
    {
      "author": "Maria A.",
      "date": "Aug 21, 2017",
      "traverse:reviewText": "[Maria A.](https://www.yelp.com/user_details?userid=rI7zYtGBBtElafSzvj1zGg) [3 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=rI7zYtGBBtElafSzvj1zGg) Omg thought they were a 3 star hotel at least but more like a 1 star , they upgraded our room thank god was more like a 2 star , old bed spreads , old dirty looking towels and dirty carpet , chipped paint off walls and disgusting smell . What a joke because we got a great rate with a third party they wanted to give us the worse room , just not right !!!!! ![Robinhood Resort - Just disgusted - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Xo85S72fUCZy-XJyfWO7Rg/348s.jpg) ![Robinhood Resort - Dingy old towels , picture doesn't do justice. - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/3FwLupfL0eNGCMHgf3oXeg/348s.jpg) ![Robinhood Resort - Pillows were old and flat and pillow shams yuck! - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/kntZ1NLz7y9XvNEJ5_L78A/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Daniel M.](https://s3-media0.fl.yelpcdn.com/photo/oHXWkPAOQ-pNXuYcwIAEcg/60s.jpg)](https://www.yelp.com/user_details?userid=8IsOxH-4knzSrPaDGDRe9w)",
    },
    {
      "author": "Robert S.",
      "date": "Aug 19, 2019",
      "traverse:reviewText": "[Robert S.](https://www.yelp.com/user_details?userid=PgTNLrdpgMJf16ZPL5rCvQ) The room I had was a dump. Dirty and very poor maintenance . Fake brick around spa falling off , ceiling fan lighting obnoxious , could not be dimmed . Bathroom light way to dim to shave by. Shower curtain rod bent and ready to break. No hangers whatsoever in closet area. Could see dust and dirt clinging to wall heater. Floor lamp shade bent and torn. The whole place was dark and depressing. In no way is their advertising any where near what you get. Host hotel for function I was attending was fully booked, was directed to the Robinhood by organizer. Thought all area hotels were full. Not so, or I would have changed hotels. Never had maid service in the 4 days I was there, did put " do not disturb " sign out in late afternoon. Seems that was only time for service. Upon checking out, guy on front desk could have cared less, said I was the one who booked the room, my problem not his. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jaycie C.](https://s3-media0.fl.yelpcdn.com/photo/P9b0F6jV_UgXsN9Uf3bJQg/60s.jpg)](https://www.yelp.com/user_details?userid=E-IqO_bZLhCCrqjFNAho8A)",
    },
    {
      "author": "Lila B.",
      "date": "Aug 16, 2022",
      "traverse:reviewText": "[Lila B.](https://www.yelp.com/user_details?userid=pmPEMgaSSbs4CEG1lV1f0A) We arrived on Thursday, and the staff was ready for us. The front desk help of Peter and Craig were Fantastic. The restaurant was really tasty, and the location perfect for shopping, eating, and walking. It's located near all of downtown shopping, with the beautiful landscaping, and plenty of places to eat and enjoy ice cream. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Ryan L.](https://s3-media0.fl.yelpcdn.com/photo/yeRYN5ujUxUFAeGkDN-pXQ/60s.jpg)](https://www.yelp.com/user_details?userid=zgG5_4QW8Rp9uvN5Aja00w)",
    },
    {
      "author": "Johnny T.",
      "date": "Aug 15, 2016",
      "traverse:reviewText": "[Johnny T.](https://www.yelp.com/user_details?userid=wOAZeCPutfj6cPplmJFbWQ) No parking, restaurant customers and hotel guests compete for parking. If guests leave their parking space for other activities they must park off premises when they return. The rooms are well used and in need of refurbishment, the furnishings are meager and mismatched. Bring your own pillow and house shoes. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Mrs. C.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=W_9FQMtGtieQ2cS5YEWUIw)",
    },
    {
      "author": "Jeff J.",
      "date": "Aug 14, 2016",
      "traverse:reviewText": "[Jeff J.](https://www.yelp.com/user_details?userid=NiLQGG6ZWEzbNK-uvAnKCQ) I stayed alone for a fishing trip and travel. I picked this place based on the prior reviews, the closeness to nearly everything in Big Bear. I was not disappointed. Upon check-in the staff was friendly, polite and explained everything. My room was clean, stocked and had a nice simple vintage era about it. There was no AC, so it'll be something to think about on my return in the heat of the summer. ((fishing was great)) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of LV Ultra Runner Traveler L.](https://s3-media0.fl.yelpcdn.com/photo/V7dsFGAwZWTPEDLq0X1qzw/60s.jpg)](https://www.yelp.com/user_details?userid=XU7evrxwPDExH2UPivPcKA)",
    },
    {
      "author": "Allen P.",
      "date": "Aug 13, 2014",
      "traverse:reviewText": "[Allen P.](https://www.yelp.com/user_details?userid=Knob5t0Cijg0R0NeRzdalw) We stayed at this place on a busy weekend during Tour De Big Bear 2014 ( bicycling event ) and everything this place had to offer was a dream. This location was in the edge of the village, but they offer cabins in the remote quiet area if need be. Just park once and walk to the best spots in BB. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jeremy M.](https://s3-media0.fl.yelpcdn.com/photo/wtNnYLg_RK8NG0c4zoMMOw/60s.jpg)](https://www.yelp.com/user_details?userid=wQKXTHEjLcm6kg531S1zjA)",
    },
    {
      "author": "Judy I.",
      "date": "Aug 12, 2018",
      "traverse:reviewText": "[Judy I.](https://www.yelp.com/user_details?userid=qqFCUhlVovJU3O-rVjTS3A) This hotel is a solid bet near Big Bear Lake. We checked in for one night and our room was clean and comfortable. It was walking distance to many restaurants in the village and quiet even though nightlife was nearby. I do wish the water pressure and shower head angle in our bathroom was better, but it was such a small thing. Overall our experience was solid and we'd stay here again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Sophia D.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=D1upx_SCzA1XkmPQc2UNNA)",
    },
    {
      "author": "Jillian C.",
      "date": "Apr 8, 2018",
      "traverse:reviewText": "[Jillian C.](https://www.yelp.com/user_details?userid=Qo-fVCAJjPpnmY_hiwqHeQ) [4 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=Qo-fVCAJjPpnmY_hiwqHeQ) I have been coming to big bear since I was young and always stayed in cabins we rented. My husband really wanted to stay in a hotel so I chose the Robin Hood resort and it was AMAZING. We came with our 8 month old son and got a room with a jacuzzi and if was absolutely wonderful. The staff is helpful and nice, and they upgraded us to a bigger room to accommodate the baby which was so sweet. I loved that it's walking distance from all of the shops and it wasn't super noisy or anything! I would absolutely recommend staying here. The hot tub actually got really hot, and was roomy enough for two of us to relax comfortably! ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/7uVYRPVwLb4KkpGFsIMmmg/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/Ouhe_Z85hV2XHqIZo4GZPQ/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/9YOhr9zZc1ALNCe4qgc7JA/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/RgYEbLzoxQKmCJcTfEFqwA/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Jay O.](https://s3-media0.fl.yelpcdn.com/photo/KergcZzFCGtoUm0FYEQ9tw/60s.jpg)](https://www.yelp.com/user_details?userid=MRrKfDANRMBWasH-CkhONg)",
    },
    {
      "author": "Lori L.",
      "date": "Apr 30, 2017",
      "traverse:reviewText": "[Lori L.](https://www.yelp.com/user_details?userid=gWRZCyC8Cieu6CLb_CuO4A) I stayed in one of the more outdated rooms but it still looked very nice until I saw lipstick on my pillow and scratch marks above the bed where a head board should be. Someone must have had a wild time. Time to freshen some paint. Otherwise it was very nice. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Giacinta P.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=DHWIHGJo-B6kRuVr1t8pRQ)",
    },
    {
      "author": "Mary M.",
      "date": "Apr 22, 2014",
      "traverse:reviewText": "[Mary M.](https://www.yelp.com/user_details?userid=J0FjmDQhynmY3lPl45iJBg) Very cheap (we stayed in April, off season and it was $60 a night!) NO problems or complaints at all! Room was CLEAN, COMFY, perfect size for 2 people. The bed was so comfortable, honestly better than my bed at home ! We were at the edge of the building near the street but there were NO noise problems at all. Perfect location right in the village. Walking distance of everything in town! Totally blown away by the value we got here. Would definitely stay hear again and again. :-) Maybe next time we'll get a room with a hot-tub! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of s r.](https://s3-media0.fl.yelpcdn.com/photo/jZGqAdBlDnrP-J7--vdPxA/60s.jpg)](https://www.yelp.com/user_details?userid=4zXEET9KfvpC6a2qoN2V5A)",
    },
    {
      "author": "M K.",
      "date": "Apr 20, 2015",
      "traverse:reviewText": "[M K.](https://www.yelp.com/user_details?userid=9qz_2Cm7zBFRB8eSB0kjJg) Great location!!! Great service at check in. At the end of Pine Knot the Main Street in Big Bear. Price was just too inexpensive couldn't pass it up. Came up in Sunday and stayed a few days. Room was decent. Queen size bed (tad too soft) ceiling fan, couch, refrig., newly re-done bathroom. Shower head was for people under 5'5. Great Mexican Restaurant right across the street. Overall,great location and walking distance to all shops. Will definitely come again. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Ericka P.](https://s3-media0.fl.yelpcdn.com/photo/8m7zxLfzF7DWI9-7Mqxpnw/60s.jpg)](https://www.yelp.com/user_details?userid=kFxPd2ZBqSpdFv-N73j0Bg)",
    },
    {
      "author": "Jessica J.",
      "date": "Apr 19, 2026",
      "traverse:reviewText": "[Jessica J.](https://www.yelp.com/user_details?userid=-0ozU-LwQukvjRv-EjUtmg) [1 photo](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=-0ozU-LwQukvjRv-EjUtmg) Old and dark . Beds were ok carpet was gross and bathroom shower and toilet were ok, the sink was a bit plugged. Coffee pot was old kind refrigerator and stove in good working condition. Nice fireplace and tv ![Robinhood Resort - Inside the room - Big Bear Lake, CA](https://image.mux.com/lYUeT2bnhNfdKgRG47Qe9ECuvn4CjK3VWDSvW1QORbM/thumbnail.jpg?height=720&time=0) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/YTVbtpMpX2YvmQ7LhEG2Tw/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) We stayed in the wishing well , which was old and a bit yucky . I think the rooms in the front are much nicer - [![Photo of Stan T.](https://s3-media0.fl.yelpcdn.com/photo/iauduzvsxU_UX2-ZWSQxsA/60s.jpg)](https://www.yelp.com/user_details?userid=w5hgfhuD4P-3ZcA6zL_4Lg)",
    },
    {
      "author": "Jennifer P.",
      "date": "Apr 19, 2012",
      "traverse:reviewText": "[Jennifer P.](https://www.yelp.com/user_details?userid=675Jei8yklsXcmzJaMsg3w) We went for a night after a freak storm in April. It was a one bedroom spa room. It also had a fireplace. There was a fridge in the room with a small coffee pot. The heater didn't work too quickly and it sure didn't warm up the bedroom but the fireplace worked great. They sell firewood for $5 a bundle. We ended up buying 3 bundles plus a starter log. The fridge was great for our drinks but ALL the ice makers were not working..we tried 4 of them. Maybe due to the freezing weather? The shower was great and the spa was a very nice treat and lots of hot water! There is also a pull out bed from the couch but ours didn't work. We didn't need to use it. The room was rather chilly so we decided to just pull the mattress out to the living room and sleep there in front of the fire! It was no problem but some people may be irked by that. The TV was great but our neighbors was much too loud! So was their children jumping! By the time we went to bed all was settled though... We did call on the heater and they had someone come to take a look. We also called for extra towels and again that was taken care of quickly. (the heater was a wall unit so thinking it just would never warm a room enough. ) We will stay there again..next time we are bringing the kids! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Sara S.](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-3b8a6a463efdda0b.png)](https://www.yelp.com/user_details?userid=XdHAPfXzxM-g8K5fOUfUgQ)",
    },
    {
      "author": "Lance C.",
      "date": "Apr 14, 2021",
      "traverse:reviewText": "[Lance C.](https://www.yelp.com/user_details?userid=0AwskcHk4iG3n0whhIc-ew) Great stay! Room was great, comfortable bed, jet-bath in the room, gas fireplace, a little dated but that's the experience. John (manager/owner) was great. Super nice and super helpful. Highly recommend staying at this place, I will be staying again! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Marina V.](https://s3-media0.fl.yelpcdn.com/photo/h0mTlURqe--MNWSPMVC42g/60s.jpg)](https://www.yelp.com/user_details?userid=fQ_WhwNNpDhv3wtR5yGBMQ)",
    },
    {
      "author": "D C.",
      "date": "Apr 14, 2019",
      "traverse:reviewText": "[D C.](https://www.yelp.com/user_details?userid=bldW0couTPQRBq9s4muJkQ) We first stayed in a queen bed room that was not good. We were upgraded to Lovely suite with jacuzzi. Thankful the manager was sweet and took care of us. Slept and had really nice experience. Will stay here again! ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Cate H.](https://s3-media0.fl.yelpcdn.com/photo/Uw-SW0MEStY7qP05OCh4Mw/60s.jpg)](https://www.yelp.com/user_details?userid=m4kdQD3GcebSsQ815HlCRA)",
    },
    {
      "author": "Ronald S.",
      "date": "Apr 10, 2017",
      "traverse:reviewText": "[Ronald S.](https://www.yelp.com/user_details?userid=VYhYkibywPbMTiYsLCa05g) Great location next to all the shops and restaurants the mountain has to offer. Staff was warm and inviting. Room was big and spacious. Hot tub was clean and relaxing. Never got cold in the room thanks to the fireplace heater. Parking was ample and near the room. Noise level for us was quiet although this time of year there was not too many young crazy people around. Cable went out and was fixed by the time we came back to the room. Would stay here again, made for a nice romantic anniversary. ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Ines M.](https://s3-media0.fl.yelpcdn.com/photo/H8zZQOHxjrPbEL8pEd2rvQ/60s.jpg)](https://www.yelp.com/user_details?userid=znS5SgQoB6761eDO_LqavA)",
    },
    {
      "author": "Ryan L.",
      "date": "Apr 10, 2016",
      "traverse:reviewText": "[Ryan L.](https://www.yelp.com/user_details?userid=zgG5_4QW8Rp9uvN5Aja00w) [4 photos](https://www.yelp.com/biz_photos/robinhood-resort-big-bear-lake?userid=zgG5_4QW8Rp9uvN5Aja00w) Nice place, good little breakfast snack w coffee or tea for the pre game morning hike... Went to chads place had a couple drinks/ played some pool (right across the street). In the morning went to the discovery center got a gold rush fever map n off road trip to follow the map. When we got home realized forgot pics from chads place (machine that prints out 3) called Robin Hood inn John found em and is going to mail them.. How right on is that, Thanks John!!! ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/fshf8QYFVdrcZzyfCsKXDQ/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/A3M1G2L2B499yghWHQ1tsw/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/cRNKfrkWuXWKh_vkgRg6BA/348s.jpg) ![Robinhood Resort - Big Bear Lake, CA](https://s3-media0.fl.yelpcdn.com/bphoto/EnTRZB-1-7cQcMmoCsgHGg/348s.jpg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_helpful_bulb_v2.yji-9bdd199e9b280f5a.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_thanks_v2.yji-9aecce2fc51f2379.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_love_this_v2.yji-1383a444f772ced4.svg) ![](https://s3-media0.fl.yelpcdn.com/assets/public/24x24_oh_no_v2.yji-f93fb4fc14962b79.svg) - [![Photo of Emma B.](https://s3-media0.fl.yelpcdn.com/photo/6s7mHA_9GUtTzO5W6ihIuQ/60s.jpg)](https://www.yelp.com/user_details?userid=afnEtLcY-1mkzFMCs72DzQ)",
    },
  ]

  // ── google Reviews (3 collected) ──
  "traverse:reviewSource:google": [
    {
      "author": "2 star",
      "rating": 2,
      "date": "6 months ago",
      "traverse:reviewText": "![](https://lh3.googleusercontent.com/a-/ALV-UjV_awrf_J2F3uUlL4DgDh8LlQy3T3YRGsNewXnCQYD3RVOZ3ZD5=s40-c-rp-ba5-br100) Radha Khalsa"Love this place, great staff and great service." ![](https://lh3.googleusercontent.com/a/ACg8ocJdhJ9EkxPeD7H08e40fR4NEUl0BWOlfUM8DcIOUiij3mFccg=s40-c-rp-ba4-br100) Brandon Day-Brunelle"After some questions at the desk, I paid 60$ for the upgraded room." [![](https://www.gstatic.com/travel-hotels/branding/icon_220.png)\\ -""](http://www.priceline.com/r/?channel=meta&product=hotel&theme=reviews&refid=PLGOOGLEHARV&refclickid=HARV_42972606&hotel_id=42972606) [![](https://www.gstatic.com/travel-hotels/branding/icon_100532569.png)\\ Our "cozy" room was very out dated. There were only 2 wall plugs accessible to use , no USB ports. The table lamps were old and tippy. Bed was comfor...](https://www.tripadvisor.com/ShowUserReviews-g2018261-d18854683-r1006039911?m=68573&staydates=2026_05_10_2026_05_11&uguests=1_2_0&supdv=desktop&supuc=US&supul=en) [![](https://www.gstatic.com/travel-hotels/branding/icon_100532569.png)\\ We had a great overnight stay at the Robinhood Resort. We stayed in number 22 which is a 2nd story studio. It slept 5 of us, 1 on the couch, 4 in 2 qu...](https://www.tripadvisor.com/ShowUserReviews-g2018261-d113214-r934913127?m=68573&staydates=2026_05_10_2026_05_11&uguests=1_2_0&supdv=desktop&supuc=US&supul=en) ![](https://lh3.googleusercontent.com/p/AF1QipORNa1M-WxIGSnUmxlX7QqFry9AnVzOEX4Nz2J3=w338-h149-n-k-rw-no-v1) ![](https://lh3.googleusercontent.com/gps-cs-s/APNQkAHcl_hzsREzjXD-SLKHjOXUHMaoVt6L7v-jl0quf6HFOhIZtWah-p_wELT9G4yrO76p-W2jwjDmGCeLKn3liz0ukWYesHBHrFVoC26EswCfpp4o97OwyxbhJBpEROY6phhWSvIssw=w165-h149-n-k-rw-no-v1) ![](https://lh3.googleusercontent.com/gps-cs-s/APNQkAH7CUoFUBV1z4XcJBwqOZffRx82QhD7WeIuiu-N3xT95ASpyqssn98S3jlm9JdnU6RTl63kfjYKmrfp8dyuBcsqRy_DuWhbzfuFE2NalJoeA1Oz3CLkl_hyqXqo1SJhJR1vFQZ7iw=w165-h149-n-k-rw-no-v1) ![](https://lh3.googleusercontent.com/p/AF1QipMAitITzkolwtrm2oYNnSHbtlFBVcUaASycVl7S=w338-h306-n-k-rw-no-v1) This woodsy hotel in 3 low-rise, timber buildings is across the street from Big Bear Lake and 3 minutes' drive from Magic Mountain recreation facility. ![](<Base64-Image-Removed>)https://www.robinhoodresorts.com [ROBINHOOD RESORT - Robinhood Resort in the Big Bear ...](https://www.robinhoodresorts.com/) ​We offer free Wi-Fi, lake views, cozy fireplaces, private in-room spas, a beautiful restaurant on-site, and 100-person capacity banquet center. Our **Resort** ... ![](<Base64-Image-Removed>)https://www.tripadvisor.com › ... › Big Bear Lake Motels [Robinhood Resort - Big Bear Lake Motels](https://www.tripadvisor.com/Hotel_Review-g2018261-d113214-Reviews-Robinhood_Resort-Big_Bear_Lake_Big_Bear_Region_California.html) The Robinhood Resort **is located in the Village and across the street from the lake**. We offer lake views, cozy fireplaces, private in-room spas, a beautiful new ... ![](<Base64-Image-Removed>)https://www.yelp.com › ... › Resorts [ROBINHOOD RESORT - Updated April 2026](https://www.yelp.com/biz/robinhood-resort-big-bear-lake) ROBINHOOD RESORT, **40797 Big Bear Blvd, Big Bear Lake, CA 92315**, 190 Photos, (909) 866-4643, Mon - 7:00 am - 12:00 am, Tue - 7:00 am - 12:00 am, ... [![](https://lh3.googleusercontent.com/proxy/KtVMnCzWUwPErRYyUPKhKNwsXf1asfjSBQmAAERPkhqaWHpfO0mnyhNyxVNp-M8v2uNzGOmzl-MgOsml8-7p9ZTFhdZ5P4ekdwJxs8DnVNrBZYEw5krhskbbdoGX3zBFb8F7FuvAgLeADvhaKIjeG_2dG_EVkUk=w472-h352-n-k)\\ ![Expedia.com](https://www.gstatic.com/travel-hotels/branding/ac238c97-1652-4830-8da8-bb8d8883af88.png) Expedia.com\\ Visit Expedia.com](https://www.google.com/aclk?sa=l&ai=DChsSEwj4jNK-vomUAxU9YEcBHSdZHwYYACICCAEQERoCcXU&co=1&ase=2&gclid=EAIaIQobChMI-IzSvr6JlAMVPWBHAR0nWR8GECQYASABEgIl_vD_BwE&cid=CAASugHkaJ0hWPfw-BOdHoanAR3NfpoQ5mgUwpL6HvIu5npWZMt3wOjw6YXkaR2mtmnwTslS7LDjYNunK1Lhy95Ree3LQk0HLqQZ35DG67rbKRTAWOHj3vfoNg1PAVdoc4gLTtw440T8GTQelEWDElDXtqQgSKYLIrIsT8tOMopPTxJYAI4t2BrnpZPQPHGz8lQQvV_dULbKXe66fdjfKzt8G6odbz4NTlYfSKWVPDl18feB0RAK5Tiu4hZHar0&category=acrcp_v1_48&sig=AOD64_1TVQUKMrIC_hrJgkEjhSvnlRbtPQ&adurl=) [![](https://lh3.googleusercontent.com/proxy/kQSC1EDUpHardGNhVSp111fHgmeWk2TAdOt8_kgH2M6Ue-ksjleNjpmdbJqY4Hj_W-K9zITC5j8jB8P3bGMTasaM0yyvsUK2ULrSkiEqLrWaX5eHKJasdMw_0B3n4n-3nKOwmjLkRlwl0JPYEx2vGK630FBs0CY=w472-h352-n-k)\\ ITH Big Bear Lake Mountain Hostel & Lodge\\ ![Booking.com](https://www.gstatic.com/travel-hotels/branding/icon_184.png) Booking.com\\ Visit Booking.com](https://www.google.com/aclk?sa=l&ai=DChsSEwj4jNK-vomUAxU9YEcBHSdZHwYYACICCAEQBxoCcXU&co=1&ase=2&gclid=EAIaIQobChMI-IzSvr6JlAMVPWBHAR0nWR8GECQYAiABEgKqF_D_BwE&cid=CAASugHkaJ0hWPfw-BOdHoanAR3NfpoQ5mgUwpL6HvIu5npWZMt3wOjw6YXkaR2mtmnwTslS7LDjYNunK1Lhy95Ree3LQk0HLqQZ35DG67rbKRTAWOHj3vfoNg1PAVdoc4gLTtw440T8GTQelEWDElDXtqQgSKYLIrIsT8tOMopPTxJYAI4t2BrnpZPQPHGz8lQQvV_dULbKXe66fdjfKzt8G6odbz4NTlYfSKWVPDl18feB0RAK5Tiu4hZHar0&category=acrcp_v1_48&sig=AOD64_3kRHqDgYgNnvDoG_NxYoWdIcA7xA&adurl=) 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away](https://www.google.com/travel/hotels/entity/CiQIstmmrMWHlfC0ARC28tnNp4iRrAkaDS9nLzExdHhxbGNnZzAQAg?utm_campaign=sharing&utm_medium=link&utm_source=htls&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQv6wDegUIAxDoAQ&ts=CAEaIgoCGgASHBIUCgcI6g8QBhgKEgcI6g8QBhgNGAMyAhAAOAEqCQoFOgNVU0QaAA) Walk to the Village From Camp Lakewood Cabin, Cabin 8\\ 0.5 mi away](https://www.google.com/travel/hotels/entity/CiUI3tn6gvyYzIbmARDQwPi05c6h6aEBGg0vZy8xMXZ6cXJtYnpzEAI?utm_campaign=sharing&utm_medium=link&utm_source=htls&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQv6wDegUIAxDqAQ&ts=CAEaIgoCGgASHBIUCgcI6g8QBhgCEgcI6g8QBhgDGAEyAhAAOAEqCQoFOgNVU0QaAA) Village Hot Spot - Walk to Village & Lake, Close to Slopes\\ 0.5 mi away](https://www.google.com/travel/hotels/entity/CiUI-uL2tcHF3cXgARCx-v7ywOyR7r0BGg0vZy8xMXR4cXAwX3J5EAI?utm_campaign=sharing&utm_medium=link&utm_source=htls&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQv6wDegUIAxDsAQ&ts=CAEaIgoCGgASHBIUCgcI6g8QBhgFEgcI6g8QBhgIGAMyAhAAOAEqCQoFOgNVU0QaAA) ![](https://lh3.googleusercontent.com/gps-cs-s/APNQkAEzsdaVjqJl-GCiga1gD5ta20qEoOvun_LUEj20ksVd2aNHlQSWab-6CUHJw51unXMK45NhVjqZnEg5R2Iw_87LEH1M2axsPStEIgyNYjqrnnjMU6HyvOZ6BjYhpJr94smCEJ4KTA=w472-h352-n-k)\\ 1.1 mi away](https://www.google.com/travel/hotels/entity/CgsIx9f6qpLIsbXOARAB?utm_campaign=sharing&utm_medium=link&utm_source=htls&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQkP8FegUIAxDwAQ&ts=CAEaIAoCGgASGhIUCgcI6g8QBBgbEgcI6g8QBBgcGAEyAhAAKgkKBToDVVNEGgA) ![](https://lh3.googleusercontent.com/gps-cs-s/APNQkAGIyVCe-SvE_sKtQYfNHDc4INmLXYNQ0k05bvKgI6RBswSmptQr5rKCpabwQxbJQ8Pv6WAs1ffcuL2wTN-u__bSxX02_DSG1JhNOrnCSuPLnKMfS-ekVCIWoCB3DdKm7k1LfygEXjVICmPL=w472-h352-n-k)\\ Chateau Big Bear Boutique Hotel, BW Signature Collection\\ 1.8 mi away](https://www.google.com/travel/hotels/entity/CgoI6OLesaz_iOIdEAE?utm_campaign=sharing&utm_medium=link&utm_source=htls&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQkP8FegUIAxDyAQ&ts=CAEaIAoCGgASGhIUCgcI6g8QBBgbEgcI6g8QBBgcGAEyAhAAKgkKBToDVVNEGgA) ![](https://lh3.googleusercontent.com/gps-cs-s/APNQkAEdiCr4eSX_bS1VxrgLrg99E5B3aw4-j-hj-QMl0CiR9GPzQanunYd4lRjx6LkhCfaZJkT_-s6Uh_Eu4TCliJo3USr44jWpOYCnh_aCrRn0NjaCsoufW73dHs0rbggkOZNYMLzb3g=w472-h352-n-k)\\ Holiday Inn Resort the Lodge at Big Bear Lake by IHG\\ 0.2 mi away](https://www.google.com/travel/hotels/entity/CgsI-46wveSgoNjCARAB?utm_campaign=sharing&utm_medium=link&utm_source=htls&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQkP8FegUIAxD0AQ&ts=CAEaIAoCGgASGhIUCgcI6g8QBBgbEgcI6g8QBBgcGAEyAhAAKgkKBToDVVNEGgA) 1.3 mi away](https://www.google.com/travel/hotels/entity/CgoIo8yMw_DXxsJOEAE?utm_campaign=sharing&utm_medium=link&utm_source=htls&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQkP8FegUIAxD2AQ&ts=CAEaIAoCGgASGhIUCgcI6g8QBBgbEgcI6g8QBBgcGAEyAhAAKgkKBToDVVNEGgA) 1.3 mi away](https://www.google.com/travel/hotels/entity/CgsIhO69_Ib6zKLIARAB?utm_campaign=sharing&utm_medium=link&utm_source=htls&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQkP8FegUIAxD4AQ&ts=CAEaIAoCGgASGhIUCgcI6g8QBBgbEgcI6g8QBBgcGAEyAhAAKgkKBToDVVNEGgA) 0.4 mi away](https://www.google.com/travel/hotels/entity/CgoI-rPFvveu4PN4EAE?utm_campaign=sharing&utm_medium=link&utm_source=htls&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQkP8FegUIAxD6AQ&ts=CAEaIAoCGgASGhIUCgcI6g8QBBgbEgcI6g8QBBgcGAEyAhAAKgkKBToDVVNEGgA) ## Frequently asked questions about Robinhood Resort What are the check-in and check-out times for Robinhood Resort? Robinhood Resort has a check-in time of 3:00 PM and a check-out time of 11:00 AM What are the main amenities at Robinhood Resort? Robinhood Resort's most popular amenities include: No, Robinhood Resort does not have a pool Is parking available at Robinhood Resort, and is it free? Yes, Robinhood Resort has free self-parking available How long does it take to get from Robinhood Resort to Snow Summit? Approximate travel times to get from Robinhood Resort to Snow Summit: How long does it take to get from Robinhood Resort to Ontario International Airport? Approximate travel times to get from Robinhood Resort to Ontario International Airport: What is the official star rating of Robinhood Resort? [Fireside Lodge](https://www.google.com/travel/hotels/entity/ChgIpI7f376m4qWMARoLL2cvMXRkMjBqdmwQAQ) [Snow Bear Lodge](https://www.google.com/travel/hotels/entity/ChgIjfPf_9bQ0ueQARoLL2cvMXRmX25sMXkQAQ) [Bear Creek Resort](https://www.google.com/travel/hotels/entity/ChgIi8-l3Y6Az4XHARoLL2cvMXc0Zjhjd2cQAQ) [Big Bear LakeFront Lodge](https://www.google.com/travel/hotels/entity/ChcIo9XOkJucvcArGgsvZy8xdGNfcjh6aBAB) [Hillcrest Suites & Cabins](https://www.google.com/travel/hotels/entity/ChgIip_Fm_razImCARoLL2cvMXRxbDUxYjgQAQ) [Johan's Village Haus](https://www.google.com/travel/hotels/entity/CiMI3au3ib2dutEaENm9sraAgdjAfRoNL2cvMTF2azJtNTdiNRAC) [Village Hideaway](https://www.google.com/travel/hotels/entity/CiQI0dbN0Maa3eSqARDe49PqnPuV6nIaDS9nLzExa2o1bmYyeTEQAg) [Village Hideaway Big Bear Lake](https://www.google.com/travel/hotels/entity/CiQIwK2rh5-B4JhzEKOgtuKYoeyPpwEaDS9nLzExeXFfYjM2eGMQAg) [Village Hideaway with Fire Pit](https://www.google.com/travel/hotels/entity/CiQIstmmrMWHlfC0ARC28tnNp4iRrAkaDS9nLzExdHhxbGNnZzAQAg) [Walk to the Village From Camp Lakewood Cabin, Cabin 8](https://www.google.com/travel/hotels/entity/CiUI3tn6gvyYzIbmARDQwPi05c6h6aEBGg0vZy8xMXZ6cXJtYnpzEAI) [Village Hot Spot - Walk to Village & Lake, Close to Slopes](https://www.google.com/travel/hotels/entity/CiUI-uL2tcHF3cXgARCx-v7ywOyR7r0BGg0vZy8xMXR4cXAwX3J5EAI) [Lagonita Lodge](https://www.google.com/travel/hotels/entity/CgsIx9f6qpLIsbXOARAB) [Chateau Big Bear Boutique Hotel, BW Signature Collection](https://www.google.com/travel/hotels/entity/CgoI6OLesaz_iOIdEAE) [Holiday Inn Resort the Lodge at Big Bear Lake by IHG](https://www.google.com/travel/hotels/entity/CgsI-46wveSgoNjCARAB) [Home2 Suites by Hilton Big Bear Lake](https://www.google.com/travel/hotels/entity/CgoIo8yMw_DXxsJOEAE) [Hampton Inn Big Bear Lake](https://www.google.com/travel/hotels/entity/CgsIhO69_Ib6zKLIARAB) [Big Bear Frontier](https://www.google.com/travel/hotels/entity/CgoI-rPFvveu4PN4EAE) Enter a date or use the arrow keys to change the current date. [![](https://www.gstatic.com/travel-hotels/branding/b13642de-d476-41bd-8254-3edc2e567aa6.png)\\ Agoda$90 with taxes + feesNightly base priceNightly price with taxes + feesStay total with taxes + fees\\ Visit 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[![](https://www.gstatic.com/travel-hotels/branding/c770e909-af04-45dd-8ad7-335bc5055826.png)\\ Bluepillow.comTotal per nightNightly price with taxes + feesNightly price with taxes + feesStay total with taxes + fees\\ Visit site](https://www.google.com/travel/clk?pc=AA80OszVR34kK5fJCtsw7t0R5J-39te1KJjn2SJG99uWlT-642Aw3tvBcE2ks2x9AADQySitQhIygK3IpWtNizBvwZWeUWfPZ_RsXitQphDgCudltBV4tj3fs5L35bu2-76ePufnqlvg9YDRR8Qx90oMclrD8YuSak1s6HAz0DPeGiVEDia5PUbybS9FeA&pcurl=https://www.bluepillow.com/search/61828c2c9e3163a56a28e4a3?begin%3D2026-04-27%26end%3D2026-04-28%26block_id%3D-b,xOUFXNUV-ZNstS4C1rfSQyH6eJF-aq9owpoTtdW8r4o,-bpag-Hotel%26adults%3D2%26childs%3D0%26infants%3D0%26childrens%3D0%26country%3DUS%26currency%3DUSD%26language%3Den%26source%3Dlocaluniversal%26utm_campaign%3Dhotel%26prid%3Ddomestic&s=AD1XQnkE7wNlfDtkmP0RJcAbp4YF&ap=1) [![](https://www.gstatic.com/travel-hotels/branding/cfa60c4a-13cd-46d3-9354-ec90c89ec855.png)\\ Super.com$99 with taxes + feesNightly base priceNightly price 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[![](https://www.gstatic.com/travel-hotels/branding/306127930749010778.png)\\ Hotels.comFree cancellation until Apr 25, · $116 with taxes + feesNightly base priceNightly price with taxes + feesStay total with taxes + fees\\ Visit 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[![](https://www.gstatic.com/travel-hotels/branding/aa5293d0-1acc-4289-ab28-fe6381cfbe5a.png)\\ Traveluro$108 with taxes + feesNightly base priceNightly price with taxes + feesStay total with taxes + fees\\ Visit 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[![](https://lh3.googleusercontent.com/proxy/DZqayvEJHP9YcWnUqUyOVFujL4CZ_OPymNc2ssmm7ByDdS73MXFp48j9HeMB2FKP5tn7X25i3cUJs0tOU96ps8zGJkIIJ4SiEHZw9V7k3V4ffPbnSW8mr96anEPmNw_QhjOlz32G8Tl2ebgJg4AydFngmncjqcc=w472-h352-n-k)\\ Holiday Inn Resort the Lodge at Big Bear Lake by IHG\\ ![Holiday Inn Resort the Lodge at Big Bear Lake by IHG](https://www.gstatic.com/travel-hotels/branding/3002118412750665851.png) Holiday Inn Resort the Lodge at Big Bear Lake by IHG\\ Visit official site](https://www.google.com/aclk?sa=l&ai=DChsSEwj4jNK-vomUAxU9YEcBHSdZHwYYACICCAEQARoCcXU&co=1&ase=2&gclid=EAIaIQobChMI-IzSvr6JlAMVPWBHAR0nWR8GECQYCCABEgJNfPD_BwE&cid=CAASugHkaJ0hWPfw-BOdHoanAR3NfpoQ5mgUwpL6HvIu5npWZMt3wOjw6YXkaR2mtmnwTslS7LDjYNunK1Lhy95Ree3LQk0HLqQZ35DG67rbKRTAWOHj3vfoNg1PAVdoc4gLTtw440T8GTQelEWDElDXtqQgSKYLIrIsT8tOMopPTxJYAI4t2BrnpZPQPHGz8lQQvV_dULbKXe66fdjfKzt8G6odbz4NTlYfSKWVPDl18feB0RAK5Tiu4hZHar0&category=acrcp_v1_48&sig=AOD64_2CBiSiJ9WOTuRkDkgHDs2rub0v-A&adurl=) [![](https://lh3.googleusercontent.com/proxy/ZSMLFOVISkTXFKrQqFRiPXDoWDa8GJWvOEmOiETi04ttrVwxVcPd2Xo6FP7xmx-gl2s32rhsZ7iKnSJcWXsQXfZJlA1I7gh-0AtIZoApDRGX3h-oi4-EqnAHC0ZI0hohijnN4YZhYHRIRvX07Gb00A2XLeWy7w=w472-h352-n-k)\\ ![Expedia.com](https://www.gstatic.com/travel-hotels/branding/ac238c97-1652-4830-8da8-bb8d8883af88.png) Expedia.com\\ Visit Expedia.com](https://www.google.com/aclk?sa=l&ai=DChsSEwj4jNK-vomUAxU9YEcBHSdZHwYYACICCAEQDxoCcXU&co=1&ase=2&gclid=EAIaIQobChMI-IzSvr6JlAMVPWBHAR0nWR8GECQYCSABEgIJSvD_BwE&cid=CAASugHkaJ0hWPfw-BOdHoanAR3NfpoQ5mgUwpL6HvIu5npWZMt3wOjw6YXkaR2mtmnwTslS7LDjYNunK1Lhy95Ree3LQk0HLqQZ35DG67rbKRTAWOHj3vfoNg1PAVdoc4gLTtw440T8GTQelEWDElDXtqQgSKYLIrIsT8tOMopPTxJYAI4t2BrnpZPQPHGz8lQQvV_dULbKXe66fdjfKzt8G6odbz4NTlYfSKWVPDl18feB0RAK5Tiu4hZHar0&category=acrcp_v1_48&sig=AOD64_1oWkLReyWH_Q5gxvzPDQ1uAlYBag&adurl=) This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. [Learn more](https://support.google.com/travel/answer/9355722?ref_topic=7687750&hl=en-US)",
    },
    {
      "author": "2 star",
      "rating": 2,
      "date": "2 months ago",
      "traverse:reviewText": "![](https://www.gstatic.com/travel-hotels/branding/icon_220.png) [![](https://www.gstatic.com/travel-hotels/branding/icon_100532569.png)\\ 3/5 · 1 review](https://www.tripadvisor.com/Hotel_Review-g2018261-d18854683-r1006039911?m=68573&staydates=2026_05_10_2026_05_11&uguests=1_2_0&supdv=desktop&supuc=US&supul=en) [![](https://www.gstatic.com/travel-hotels/branding/icon_100532569.png)\\ 3.8/5 · 257 reviews](https://www.tripadvisor.com/Hotel_Review-g2018261-d113214-r934913127?m=68573&staydates=2026_05_10_2026_05_11&uguests=1_2_0&supdv=desktop&supuc=US&supul=en) [![](https://lh3.googleusercontent.com/a/ACg8ocL3BEjYghypWMtgaBD9FOxzUtPgwNmeeUTPxDVIzKJiV2odNQ=s40-c-rp-mo-br100)](https://www.google.com/maps/contrib/118238852674384332027?hl=en-US) [Carmen Delgado](https://www.google.com/maps/contrib/118238852674384332027?hl=en-US) 2 months ago on ![](https://www.gstatic.com/images/branding/product/1x/googleg_48dp.png) Google The hotel is nothing like the photos. It's old and dirty. The sheets are ancient from so much washing, and the walls desperately need a fresh coat of paint and a good cleaning. It's not a cheap hotel either. I don't recommend it at all! We won't be back. RoomsThe hotel is nothing like the photos. It's old and dirty. The sheets are ancient from so much washing, and the walls desperately need a fresh coat of paint and a good cleaning. It's not a cheap hotel either. I don't recommend it at all! We won't be back. Noteworthy detailsThe hotel is nothing like the photos. It's old and dirty. The sheets are ancient from so much washing, and the walls desperately need a fresh coat of paint and a good cleaning. It's not a cheap hotel either. I don't recommend it at all! We won't be back. [Report review](https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT2xoa1ZuUjZTR1Z2UWxwVVRYRlpaRlJ2WjBSR0xWRRAB&t=1&entityid=Ci9DQUlRQUNvZENodHljRjlvT2xoa1ZuUjZTR1Z2UWxwVVRYRlpaRlJ2WjBSR0xWRRJbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMnhvYTFadVVqWlRSMVoyVVd4d1ZWUllSbHBhUmxKMldqQlNSMHhXUlFvR2NtVjJhV1YzEgswZF9IZENsejhjNRpbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMnhvYTFadVVqWlRSMVoyVVd4d1ZWUllSbHBhUmxKMldqQlNSMHhXUlFvR2NtRjBhVzVuEgswZF9IZENsejhjNSISCQAAAAAAAAAAEQa-xqku-XsNKgswZF9IZENsejhjNQ&wv=1&d=286732321) [![](https://lh3.googleusercontent.com/a-/ALV-UjVZH5izlS8CzRfzvYU7bBQUTehejzOzHNHlNnO-Q3bIorNErOUxBg=s40-c-rp-mo-ba5-br100)](https://www.google.com/maps/contrib/110427946150939980989?hl=en-US) [Becky](https://www.google.com/maps/contrib/110427946150939980989?hl=en-US) 5 months ago on ![](https://www.gstatic.com/images/branding/product/1x/googleg_48dp.png) Google My trip turned from a solo trip to one with my mother for a mini overnight stay. The resort like feel to such a small quaint cabin made this possibly a new favorite destination. … Read more My trip turned from a solo trip to one with my mother for a mini overnight stay. The resort like feel to such a small quaint cabin made this possibly a new favorite destination. Location was prime From a disabled persons perspective everything was in close proximity to all we were visiting without needing to go far. For this trip I did not travel with a wheelchair simply my cane. I loved although it was on an active street and busy road I had great sleep and could easily go from point A to point B. My room was lovely however the property has only 2ADA rooms and they were taken. At the time we did not know there are no elevators when requesting a quiet room not on ground level. This resulted walking several stairs up. Not ideal for people with limited mobility. The room itself was large spacious had all my needed amenities. Although rooms seemed dated and dark it overs a cozy stay. My only other thing we had a skylight that the sun shown through in the day right over our bed which made taking a nap impossible. Overall it was a decent stay. They offer pet friendly rooms and also have a resturant on property serving up delicious food all day long. The ease of parking and comfotability of hotel make this an ideal spot. RoomsOnly 2ADA rooms and they offer a few pet rooms Noteworthy detailsAs a disabled person if you solely need an ada room they are limited and not a great option. However if you have limited mobility or assistance then this is such a great centered location. [Report review](https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT2poUVIzZHdkV2RNZVRoUGJWVktSV1F4VHkxWlpVRRAB&t=1&entityid=Ci9DQUlRQUNvZENodHljRjlvT2poUVIzZHdkV2RNZVRoUGJWVktSV1F4VHkxWlpVRRJbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMnBvVVZJelpIZGtWMlJOWlZSb1VHSldWa3RTVjFGNFZIa3hXbHBWUlFvR2NtVjJhV1YzEgswZDBzN1pZbkxScRpbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMnBvVVZJelpIZGtWMlJOWlZSb1VHSldWa3RTVjFGNFZIa3hXbHBWUlFvR2NtRjBhVzVuEgswZDBzN1pZbkxScSISCQAAAAAAAAAAEQa-xqku-XsNKgswZDBzN1pZbkxScQ&wv=1&d=286732321) [![](https://lh3.googleusercontent.com/a-/ALV-UjVRgJ11j2l2Sm5fr57VQCwcWUVDTIPV_EqwyrwviwHOCMGqKNcLtQ=s40-c-rp-mo-ba4-br100)](https://www.google.com/maps/contrib/101368153944802272875?hl=en-US) [David Huwiler](https://www.google.com/maps/contrib/101368153944802272875?hl=en-US) 2 months ago on ![](https://www.gstatic.com/images/branding/product/1x/googleg_48dp.png) Google Our new "go to" hotel in Big Bear. My wife and son stayed here last week, and this hotel was exceptional in every way: pet friendly, reasonable price, friendly and welcoming staff, and perfect location. A major storm hit Big Bear while … Read more Our new "go to" hotel in Big Bear. My wife and son stayed here last week, and this hotel was exceptional in every way: pet friendly, reasonable price, friendly and welcoming staff, and perfect location. A major storm hit Big Bear while they were there, and I could not pick them up since Hwy. 18 was closed. The hotel responded by permitting them to stay six hours beyond normal checkout time--and charged nothing for the extended stay. The location could not be better: right in the heart of Big Bear with dozens of eating and entertainment options steps away. We could not have been more pleased and will be returning often. [Report review](https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT2xvMFIxaFpVRVZSV1ZKR2FHaG5lbWsxTm5sWVEyYxAB&t=1&entityid=Ci9DQUlRQUNvZENodHljRjlvT2xvMFIxaFpVRVZSV1ZKR2FHaG5lbWsxTm5sWVEyYxJbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMnh2TUZJeGFGcFZSVlpTVjFaS1IyRkhhRzVsYldzeFRtNXNXVkV5WXdvR2NtVjJhV1YzEgswZF94S2Y1cmRhbxpbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMnh2TUZJeGFGcFZSVlpTVjFaS1IyRkhhRzVsYldzeFRtNXNXVkV5WXdvR2NtRjBhVzVuEgswZF94S2Y1cmRhbyISCQAAAAAAAAAAEQa-xqku-XsNKgswZF94S2Y1cmRhbw&wv=1&d=286732321) [![](https://lh3.googleusercontent.com/a-/ALV-UjVrxyVv1o7v-osnuCxN7aSfpRPizsKp-zmHMg5Ww63eVFKVAO-c=s40-c-rp-mo-ba4-br100)](https://www.google.com/maps/contrib/102977602543984933012?hl=en-US) [Helen Simpson](https://www.google.com/maps/contrib/102977602543984933012?hl=en-US) 2 months ago on ![](https://www.gstatic.com/images/branding/product/1x/googleg_48dp.png) Google great location and cosy rooms. right on the main street in the village. rooms were warm and cosy with comfortable beds. when we arrived the heating was on which was wonderful after a day of skiing. highly recommended for anyone looking for great value. also next door to the lake, Food & drinkson the main street of shops, cafes and restaurants [Report review](https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT25kdFRtWk1hRGxXUkV0eVRsWk5Vemg2TTNaaGVFRRAB&t=1&entityid=Ci9DQUlRQUNvZENodHljRjlvT25kdFRtWk1hRGxXUkV0eVRsWk5Vemg2TTNaaGVFRRJbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMjVrZEZSdFdrMWhSR3hYVWtWMGVWUnNXazVWZW1nMlRUTmFhR1ZGUlFvR2NtVjJhV1YzEgswZFNiM2JiQWs4bRpbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMjVrZEZSdFdrMWhSR3hYVWtWMGVWUnNXazVWZW1nMlRUTmFhR1ZGUlFvR2NtRjBhVzVuEgswZFNiM2JiQWs4bSISCQAAAAAAAAAAEQa-xqku-XsNKgswZFNiM2JiQWs4bQ&wv=1&d=286732321) [![](https://lh3.googleusercontent.com/local-reviews/AJMZ0QdDVsOCeofRZJ7E-5_OmGTopxhKLKgrRyRiBqSVIkkG6ZY8A0xH5cj33o1mJn3HSwPBIA=s40-c-br100)](https://www.tripadvisor.com/ShowUserReviews-g2018261-d18854683-r1006039911?m=68573&staydates=2026_05_10_2026_05_11&uguests=1_2_0&supdv=unknown&supuc=US&supul=en) [em-T-sails](https://www.tripadvisor.com/ShowUserReviews-g2018261-d18854683-r1006039911?m=68573&staydates=2026_05_10_2026_05_11&uguests=1_2_0&supdv=unknown&supuc=US&supul=en) 11 months ago on [![](https://www.gstatic.com/travel-hotels/branding/icon_100532569.png) Tripadvisor](https://www.tripadvisor.com/ShowUserReviews-g2018261-d18854683-r1006039911?m=68573&staydates=2026_05_10_2026_05_11&uguests=1_2_0&supdv=unknown&supuc=US&supul=en) Our "cozy" room was very out dated. There were only 2 wall plugs accessible to use , no USB ports. The table lamps were old and tippy. Bed was comfortable. Shower was dark, no lighting in the shower. There is a tiny bathroom . … [Read more on Tripadvisor](https://www.tripadvisor.com/ShowUserReviews-g2018261-d18854683-r1006039911?m=68573&staydates=2026_05_10_2026_05_11&uguests=1_2_0&supdv=unknown&supuc=US&supul=en) [![](https://lh3.googleusercontent.com/a-/ALV-UjWq0vv0S0SVyYqCfNYPrRqh9NyWBGw0vMChHggrRG3RAVBiacAICw=s40-c-rp-mo-ba4-br100)](https://www.google.com/maps/contrib/117736152105478690688?hl=en-US) [Michael Anderson](https://www.google.com/maps/contrib/117736152105478690688?hl=en-US) 6 months ago on ![](https://www.gstatic.com/images/branding/product/1x/googleg_48dp.png) Google OK place, not great. Heres the Good and Bad. Paid $283. Would never stay at that rate again. $105 perhaps. Rooms are worn and dated. Room 47 - you are positioned on two busy (and loud) roads, room not insulated from road noise. On the … Read more OK place, not great. Heres the Good and Bad. Paid $283. Would never stay at that rate again. $105 perhaps. Rooms are worn and dated. Room 47 - you are positioned on two busy (and loud) roads, room not insulated from road noise. On the other side you have the Tropicali - a fantasticly cool and yummy but loud restaurant (music + calling out orders). Tub in the room worked fine. Location to town is excellent. [Report review](https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT25WdFlucFpiVVV5TjNoNlJHVjRVVWxQZURGcFJVRRAB&t=1&entityid=Ci9DQUlRQUNvZENodHljRjlvT25WdFlucFpiVVV5TjNoNlJHVjRVVWxQZURGcFJVRRJbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMjVXZEZsdWNGcGlWVlY1VGpOb05sSkhWalJWVld4UVpVUkdjRkpWUlFvR2NtVjJhV1YzEgswY3ZKaElULTRNVRpbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMjVXZEZsdWNGcGlWVlY1VGpOb05sSkhWalJWVld4UVpVUkdjRkpWUlFvR2NtRjBhVzVuEgswY3ZKaElULTRNVSISCQAAAAAAAAAAEQa-xqku-XsNKgswY3ZKaElULTRNVQ&wv=1&d=286732321) [![](https://lh3.googleusercontent.com/a-/ALV-UjXWzWuWRJvTvCb73bT1Y6ttfXkrQi9ZCx4iIFnv42kw2auXLTbG=s40-c-rp-mo-ba4-br100)](https://www.google.com/maps/contrib/102744748353591661384?hl=en-US) [Bryan Fox](https://www.google.com/maps/contrib/102744748353591661384?hl=en-US) 5 months ago on ![](https://www.gstatic.com/images/branding/product/1x/googleg_48dp.png) Google We've gone to Big Bear several times and seen this motel (not sure if motel is the right word, but that's what I use for places where the rooms open to the outside), but never gave it a second thought because with a name like Robinhood, it … Read more We've gone to Big Bear several times and seen this motel (not sure if motel is the right word, but that's what I use for places where the rooms open to the outside), but never gave it a second thought because with a name like Robinhood, it sounded like a kiddy, family resort. We stayed last October using a Groupon (from what I've seen, it's no longer available) and were quite surprised. We showed up early and they were nice enough to get us into our room before check-in time. I can't guarantee that'll happen every time. The superior king, jetted tub, fireplace room was quite nice. Some reviewers complained that the rooms were dated, and sure, some could use an update, but we've seen WAY more dated cabins and hotels/motels in Big Bear. For a shorter trip, that room had all we needed. If you stay here on the weekend, people do get noisy outside, so you may want to bring a yellow noise machine to drown that out. We didn't get the chance to try their on-site restaurant, but your stay does come with a coupon for a discount there. You're also within walking distance of much of what you'll need to get to in Big Bear. [Report review](https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT2xCVUxXeDFhbUZ0TFVaWFlVcEZjVzFoUVVrdFJIYxAB&t=1&entityid=Ci9DQUlRQUNvZENodHljRjlvT2xCVUxXeDFhbUZ0TFVaWFlVcEZjVzFoUVVrdFJIYxJbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMnhDVlV4WGVERmhiVVowVEZWYVdGbFZjRVpqVnpGb1VWVnJkRkpJWXdvR2NtVjJhV1YzEgswZDF0YmFTdy0xdhpbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMnhDVlV4WGVERmhiVVowVEZWYVdGbFZjRVpqVnpGb1VWVnJkRkpJWXdvR2NtRjBhVzVuEgswZDF0YmFTdy0xdiISCQAAAAAAAAAAEQa-xqku-XsNKgswZDF0YmFTdy0xdg&wv=1&d=286732321) [![](https://lh3.googleusercontent.com/a-/ALV-UjVeSfO0KU85vaTp4rO95cFVFhsgYl8oCrMhXulT8kRxbes0A4qB=s40-c-rp-mo-br100)](https://www.google.com/maps/contrib/106749335939473273970?hl=en-US) [SMC1187](https://www.google.com/maps/contrib/106749335939473273970?hl=en-US) 6 months ago on ![](https://www.gstatic.com/images/branding/product/1x/googleg_48dp.png) Google Place was awesome, people at the front desk were way cool with information. Room was clean and just an all around fantastic hotel at a good price. When we stay up there again, this place will be our first choice. [Report review](https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT21FMFpYWmxabWRsTURNMU1EZFVkRWxWUTIwNFlWRRAB&t=1&entityid=Ci9DQUlRQUNvZENodHljRjlvT21FMFpYWmxabWRsTURNMU1EZFVkRWxWUTIwNFlWRRJbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMjFGTUZwWVdteGFiV1JzVFVSTk1VMUVaRlZrUld4V1VUSXdORmxXUlFvR2NtVjJhV1YzEgswY3hLMTJwNU1sORpbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMjFGTUZwWVdteGFiV1JzVFVSTk1VMUVaRlZrUld4V1VUSXdORmxXUlFvR2NtRjBhVzVuEgswY3hLMTJwNU1sOSISCQAAAAAAAAAAEQa-xqku-XsNKgswY3hLMTJwNU1sOQ&wv=1&d=286732321) [![](https://lh3.googleusercontent.com/a-/ALV-UjX0ft8qey_wTehEt8UbdF449AFnMqe6Qh048WaP7NrM-Ys4gE4=s40-c-rp-mo-br100)](https://www.google.com/maps/contrib/107688385266792458822?hl=en-US) [Brian Castronovo](https://www.google.com/maps/contrib/107688385266792458822?hl=en-US) 5 months ago on ![](https://www.gstatic.com/images/branding/product/1x/googleg_48dp.png) Google Heather works at the reception desk and is an exceptional asset to Robinhood Resorts. We arrived on Tuesday and had a reservation for four nights. Since they were not busy, she gave us an upgrade from a standard room to a room with a … Read more Heather works at the reception desk and is an exceptional asset to Robinhood Resorts. We arrived on Tuesday and had a reservation for four nights. Since they were not busy, she gave us an upgrade from a standard room to a room with a jacuzzi bath for three nights. On Friday we returned to the standard room. The bed was uncomfortable and refrigerator did not work. Thank God she made our stay a very pleasant one. If she hadn’t given us the upgrade, we would have complained that the standard room was not acceptable. Thank you, Heather, for caring about your guests. [Report review](https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT2tZM2JYb3lUWGxyZUU1aVlUQmxTM1ZKTURGdU1VRRAB&t=1&entityid=Ci9DQUlRQUNvZENodHljRjlvT2tZM2JYb3lUWGxyZUU1aVlUQmxTM1ZKTURGdU1VRRJbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMnRaTTJKWWIzbFVXR3h5WlVVMWFWbFVRbXhUTTFaS1RVUkdkVTFWUlFvR2NtVjJhV1YzEgswY3pOWGtPN2lNWBpbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMnRaTTJKWWIzbFVXR3h5WlVVMWFWbFVRbXhUTTFaS1RVUkdkVTFWUlFvR2NtRjBhVzVuEgswY3pOWGtPN2lNWCISCQAAAAAAAAAAEQa-xqku-XsNKgswY3pOWGtPN2lNWA&wv=1&d=286732321) [![](https://lh3.googleusercontent.com/a-/ALV-UjVlZ14SAqHIZ9v05sa3LtVF-EST3UNeot7Z-Z4vS08HsxULaUT8=s40-c-rp-mo-ba3-br100)](https://www.google.com/maps/contrib/104609149753805253636?hl=en-US) [Peter Swanson](https://www.google.com/maps/contrib/104609149753805253636?hl=en-US) 7 months ago on ![](https://www.gstatic.com/images/branding/product/1x/googleg_48dp.png) Google I stay here all the time, winter, spring, summer and fall. Have probably stayed at this hotel over a dozen times. Not a 5 star hotel by a long shot, but for the price it's the best in town. You want luxury, go somewhere else. You want a … Read more I stay here all the time, winter, spring, summer and fall. Have probably stayed at this hotel over a dozen times. Not a 5 star hotel by a long shot, but for the price it's the best in town. You want luxury, go somewhere else. You want a clean, comfortable place to stay, stay here. The restaurant there, Nottingham's, has a great burger. [Report review](https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT25ORWVVeGhWelJxY21Vd2F6QkJMVFE0ZFhGNmRIYxAB&t=1&entityid=Ci9DQUlRQUNvZENodHljRjlvT25ORWVVeGhWelJxY21Vd2F6QkJMVFE0ZFhGNmRIYxJbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMjVPUldWVmVHaFdlbEp4WTIxVmQyRjZRa0pNVkZFMFpGaEdObVJJWXdvR2NtVjJhV1YzEgswY28ySTBtZkJlbxpbCkxDaTlEUVVsUlFVTnZaRU5vZEhsalJqbHZUMjVPUldWVmVHaFdlbEp4WTIxVmQyRjZRa0pNVkZFMFpGaEdObVJJWXdvR2NtRjBhVzVuEgswY28ySTBtZkJlbyISCQAAAAAAAAAAEQa-xqku-XsNKgswY28ySTBtZkJlbw&wv=1&d=286732321) ![](https://www.gstatic.com/images/travel/reviews/no_reviews_search_results@2x.png) This woodsy hotel in 3 low-rise, timber buildings is across the street from Big Bear Lake and 3 minutes' drive from Magic Mountain recreation facility. Excellent location overall for sightseeing, recreation, dining, and getting around 4.8Excellent for proximity to things to do 5.0Excellent for proximity to restaurants Scores are calculated based on data from Google Maps and Google reviews 40797 Big Bear Blvd, Big Bear Lake, CA 92315 Directions [Directions](https://maps.google.com/maps?hl=en-US&gl=US&um=1&ie=UTF-8&fb=1&sa=X&geocode=KVcWes2Vs8SAMQa-xqku-XsN&daddr=Robinhood+Resort,+40797+Big+Bear+Blvd,+Big+Bear+Lake,+CA+92315) Long-running, popular option with 33 runs, night riding, terrain parks & a climbing wall.\\ 3,558 reviews](https://www.google.com/search?q=Snow+Summit&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TcwMisqLjfXUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgCaGXF1MwAAAA#fpstate=trskp&trifp=kpq%253DSnow%252BSummit%2526skpm%253D/m/026rsw7%2526t%253Dd) [2\. Alpine Slide at Magic Mountain\\ Year-round facility offers winter bobsled tracks & summer water slides, accessed via a chairlift.\\ 4,900 reviews](https://www.google.com/search?q=Alpine+Slide+at+Magic+Mountain&stick=H4sIAAAAAAAAAONgFmJQ4tFP1zcsqEyOz8otK9dSzE620s_JT04syczPgzOsEktKihKTQcxiANqKGfk1AAAA#fpstate=trskp&trifp=kpq%253DAlpine%252BSlide%252Bat%252BMagic%252BMountain%2526skpm%253D/g/1pyc_jmvw%2526t%253Dd) [3\. Bear Mountain Ski Resort\\ Prominent ski mountain resort featuring 58 trails & 18 lifts, plus lessons, rentals & dining.\\ 3,291 reviews](https://www.google.com/search?q=Bear+Mountain+Ski+Resort&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TcwKos3KzTXUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgAViccYMwAAAA#fpstate=trskp&trifp=kpq%253DBear%252BMountain%252BSki%252BResort%2526skpm%253D/m/02v_6q7%2526t%253Dd) [4\. Big Bear Alpine Zoo\\ Spacious zoo housing wildlife in need & rehabilitating them for return to their natural environment.\\ 3,713 reviews](https://www.google.com/search?q=Big+Bear+Alpine+Zoo&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TewTM-zNDfWUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgDJnCzpMwAAAA#fpstate=trskp&trifp=kpq%253DBig%252BBear%252BAlpine%252BZoo%2526skpm%253D/m/09gn973%2526t%253Dd) [5\. Big Bear Lake\\ This celebrated, mountain lake features year-round outdoor recreation, fishing & ranging wildlife.\\ 183 reviews](https://www.google.com/search?q=Big+Bear+Lake&stick=H4sIAAAAAAAAAONgFmJQ4tTP1Tcwyi1KydVSzE620s_JT04syczPgzOsEktKihKTQcxiABuHfV8yAAAA#fpstate=trskp&trifp=kpq%253DBig%252BBear%252BLake%2526skpm%253D/m/02mrdm%2526t%253Dd) [6\. Big Bear Mountain Resort\\ 1,371 reviews](https://www.google.com/search?q=Big+Bear+Mountain+Resort&stick=H4sIAAAAAAAAAONgFmJQ4tVP1zc0TMutTDI1yzDVUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgCm4t5ONgAAAA#fpstate=trskp&trifp=kpq%253DBig%252BBear%252BMountain%252BResort%2526skpm%253D/g/11fmyb56h5%2526t%253Dd) [7\. Snow Valley Mountain Resort\\ Runs for all skill levels, plus dining options, terrain parks & a snow play area for sledding.\\ 3,517 reviews](https://www.google.com/search?q=Snow+Valley+Mountain+Resort&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TdIN7UsyDHWUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgD3yPveMwAAAA#fpstate=trskp&trifp=kpq%253DSnow%252BValley%252BMountain%252BResort%2526skpm%253D/m/0g59pl3%2526t%253Dd) [8\. Big Bear Discovery Center\\ Sizable visitor center offering nature-based exhibitions, eco-tours, an amphitheater & trail maps.\\ 1,557 reviews](https://www.google.com/search?q=Big+Bear+Discovery+Center&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TfIssy1sCzQUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgCS2cI_MwAAAA#fpstate=trskp&trifp=kpq%253DBig%252BBear%252BDiscovery%252BCenter%2526skpm%253D/m/0j9m89p%2526t%253Dd) [9\. Big Bear Snow Play\\ Family-friendly resort with snowy slopes for tubing, plus a magic carpet ride back up to the top.\\ 2,604 reviews](https://www.google.com/search?q=Big+Bear+Snow+Play&stick=H4sIAAAAAAAAAONgFmJQ4tZP1zcsSSnMKMou0FLMTrbSz8lPTizJzM-DM6wSS0qKEpNBzGIAmH0A8zQAAAA#fpstate=trskp&trifp=kpq%253DBig%252BBear%252BSnow%252BPlay%2526skpm%253D/g/1tdqhrkp%2526t%253Dd) [10\. Boulder Bay Park\\ 260 reviews](https://www.google.com/search?q=Boulder+Bay+Park&stick=H4sIAAAAAAAAAONgFmJQ4tVP1zc0LDPNSivOy8jVUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgB3t5pyNgAAAA#fpstate=trskp&trifp=kpq%253DBoulder%252BBay%252BPark%2526skpm%253D/g/11v5jfsnhm%2526t%253Dd) [11\. Alpine Pedal Path Trail 1E50\\ Paved trail for biking, walking, skating & wheelchairs for sightings of a bald eagle population.\\ 445 reviews](https://www.google.com/search?q=Alpine+Pedal+Path+Trail+1E50&stick=H4sIAAAAAAAAAONgFmJQ4tVP1zc0TC42MjXMNivXUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgB8i0CkNgAAAA#fpstate=trskp&trifp=kpq%253DAlpine%252BPedal%252BPath%252BTrail%252B1E50%2526skpm%253D/g/11cs251k6w%2526t%253Dd) [12\. Holcomb Valley\\ 7 reviews](https://www.google.com/search?q=Holcomb+Valley&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TcwKio0TavQUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgBq3qbOMwAAAA#fpstate=trskp&trifp=kpq%253DHolcomb%252BValley%2526skpm%253D/m/02rq5fx%2526t%253Dd) [13\. Snow Summit Scenic Sky Chair\\ 10 reviews](https://www.google.com/search?q=Snow+Summit+Scenic+Sky+Chair&stick=H4sIAAAAAAAAAONgFmJQ4tVP1zc0zMnLyDY0TivXUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgBSU2FXNgAAAA#fpstate=trskp&trifp=kpq%253DSnow%252BSummit%252BScenic%252BSky%252BChair%2526skpm%253D/g/11lnhk13fw%2526t%253Dd) [14\. Aspen Glen Picnic Area\\ Tree-shaded area in San Bernardino National Forest with picnic tables, BBQs & a community fire ring.\\ 416 reviews](https://www.google.com/search?q=Aspen+Glen+Picnic+Area&stick=H4sIAAAAAAAAAONgFmJQ4tZP1zcsyTK1MDQv1FLMTrbSz8lPTizJzM-DM6wSS0qKEpNBzGIANhuAazQAAAA#fpstate=trskp&trifp=kpq%253DAspen%252BGlen%252BPicnic%252BArea%2526skpm%253D/g/1tj5817q%2526t%253Dd) [15\. NJIT Big Bear Solar Observatory\\ Solar observatory offering visiting scientists the opportunity to work & stay.\\ 204 reviews](https://www.google.com/search?q=NJIT+Big+Bear+Solar+Observatory&stick=H4sIAAAAAAAAAONgFmJQ4tTP1TewqCwuiddSzE620s_JT04syczPgzOsEktKihKTQcxiAEkNg5QyAAAA#fpstate=trskp&trifp=kpq%253DNJIT%252BBig%252BBear%252BSolar%252BObservatory%2526skpm%253D/m/08yst_%2526t%253Dd) Veteran's Park - Knickerbocker Rd & Big Bear Blvd2 min Pedder Rd & Knickerbocker Rd (Inbound)5 min This woodsy hotel in 3 low-rise, timber buildings is across the street from Big Bear Lake and 3 minutes' drive from Magic Mountain recreation facility.… The low-key rooms offer fireplaces, whirlpool tubs and lake views, as well as TVs, coffeemakers and minifridges. Upgraded rooms add full kitchens. Suites feature separate living rooms with sofas. A 2-story suite with a private deck is also available. Some have Wi-Fi. There's a restaurant serving Californian cuisine and breakfast, as well as a patio dining area with a fountain, and a tavern with regular live music. 40797 Big Bear Blvd, Big Bear Lake, CA 92315 Website [Website](http://robinhoodresorts.com/?sa=X&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQyK4DegUIAxDLBQ) Directions [Directions](https://maps.google.com/maps?hl=en-US&gl=US&um=1&ie=UTF-8&fb=1&sa=X&geocode=KVcWes2Vs8SAMQa-xqku-XsN&daddr=Robinhood+Resort,+40797+Big+Bear+Blvd,+Big+Bear+Lake,+CA+92315&ved=1t:55111&ictx=111) Our ADA accessible rooms have two ADA accessible **parking** spaces, near the entrances, which share a van accessible space with an 8 foot wide aisle. ![](http://t3.gstatic.com/favicon-tbn?q=tbn:ANd9GcR7-aO-jiY1VgsbNOtpkpB7WYgZPjL1SbAzYAjRSl67jfi-VG-UOkYpZDl72k6eFjTd3I4Stw) https://www.robinhoodresorts.com/... [Rooms - ROBINHOOD RESORT](https://www.robinhoodresorts.com/rooms.html#:~:text=Our%20ADA%20accessible%20rooms%20have%20two%20ADA%20accessible%20parking%20spaces%2C%20near%20the%20entrances%2C%20which%20share%20a%20van%20accessible%20space%20with%20an%208%20foot%20wide%20aisle.) There is a $25 **pet** fee per stay which will be added on upon check-in. ![](http://t3.gstatic.com/favicon-tbn?q=tbn:ANd9GcR7-aO-jiY1VgsbNOtpkpB7WYgZPjL1SbAzYAjRSl67jfi-VG-UOkYpZDl72k6eFjTd3I4Stw) https://www.robinhoodresorts.com/... [Contact - ROBINHOOD RESORT](https://www.robinhoodresorts.com/contact.html#:~:text=There%20is%20a%20$25%20pet%20fee%20per%20stay%20which%20will%20be%20added%20on%20upon%20check%2Din.)",
    },
    {
      "author": "Travel",
      "traverse:reviewText": "[Back to hotels](https://www.google.com/travel/search?utm_campaign=sharing&utm_medium=link&utm_source=htls&ved=2ahUKEwifjMm-vomUAxVkQKsCHcRwLnAQp-ECegQIAxAF&ts=CAEaIAoCGgASGhIUCgcI6g8QBBgbEgcI6g8QBBgcGAEyAhAAKgkKBToDVVNEGgA) [California](https://www.google.com/travel/search?utm_campaign=sharing&utm_medium=link&utm_source=htls&ts=CAEaUwo1EjMyJTB4ODA4ZmI5ZmU1ZjI4NWUzZDoweDhiNTEwOWEyMjcwODZmNTU6CkNhbGlmb3JuaWESGhIUCgcI6g8QBBgbEgcI6g8QBBgcGAEyAhAAKgkKBToDVVNEGgA&ap=MAA&qs=CAE4Bg) [Southern California](https://www.google.com/travel/search?utm_campaign=sharing&utm_medium=link&utm_source=htls&ts=CAEaXAo-EjwyJTB4ODBjMzI1YTc4NWM5YTY0OToweDcyMjNjMzMzZjQwYzY4ZDg6E1NvdXRoZXJuIENhbGlmb3JuaWESGhIUCgcI6g8QBBgbEgcI6g8QBBgcGAEyAhAAKgkKBToDVVNEGgA&ap=MAA&qs=CAE4Bg) [Big Bear Lake](https://www.google.com/travel/search?utm_campaign=sharing&utm_medium=link&utm_source=htls&ts=CAEaVgo4EjYyJTB4ODBjNGIzODkwMjcwODc2NToweGY0NmQ0NTc2NWZiYjUzYmY6DUJpZyBCZWFyIExha2USGhIUCgcI6g8QBBgbEgcI6g8QBBgcGAEyAhAAKgkKBToDVVNEGgA&ap=MAA&qs=CAE4Bg) [Robinhood Resort](https://www.google.com/#) ![Photo 1](https://lh3.googleusercontent.com/gps-cs-s/APNQkAHV6LLSxRblLCn4-Esz4s2TV7p4MSNfIVly4zP_se-Oxol9eUdkkmmbzAMzlUVT-cR9DOp2QPBVBzG0xsZmIrdcLWwZJvK4JAG_FxnlR-B_XikXNQfrs8p4cGsjvqfJWCIqtyfF6eTw5xo=s287-w287-h192-n-k-no-v1) ![Photo 2](https://lh3.googleusercontent.com/gps-cs-s/APNQkAHGib4QGLWHa64RjEwuSdqgRNQdJy99f0rB83QMtdY42F48rVznY2sswiMU0GO1NE4ZMCGBQ6zixIiF0Jo3-olWa7zJDla7H29Oc7tnInDC8cjfI8p5vR786qCD3fWUdnUd35Q=s287-w287-h192-n-k-no-v1) ![Photo 3](https://lh3.googleusercontent.com/gps-cs-s/APNQkAHytvW7ftUoMCkNfoufEF-zu-G14rV95Q3HCFdBKR7MC0cf5PkY3AQhP_2wkXoC1KhdPA1Q876d50brsyAlvl1DX0zYLFi6PKTbqx37YPaB5UTeKY9Q0awd82ZKM45Hg053FBwU=s287-w287-h192-n-k-no-v1) ![Photo 4](https://lh3.googleusercontent.com/gps-cs-s/APNQkAEJCq8kBHj72eUG_TIRsAmOgRD1O5G2r7-CkAl60ODMhsXbxe2rOrIL-YPKnjE5ifWICeyH92kZYcbuDpqAsUugRqUzwglQSnKHXYfyRcO0IOowXDbMl8tvAPVlfS6Z7ZIJm06U=s287-w287-h192-n-k-no-v1) ![Photo 5](https://lh3.googleusercontent.com/gps-cs-s/APNQkAHWPXpVLp-BG7x-EDJKRjke2DisBjHVeGXHE3nYThVoyOtLZElIiWj_DAV2m0cW-MQgWwEtRsGOKflY76hwWaL0Vn7PKCdNOVS6E0w4-efnBbP286kZ-YzAT8-vJdN_Ot4P3TM5JUovu_YY=s287-w287-h192-n-k-no-v1) ![Photo 6](https://lh3.googleusercontent.com/gps-cs-s/APNQkAGQmZacT7TZh5iYm0ml4vkeTqU7F5aBl0NwuyTBqrNurxCyxoJkxoqWVxepkct2QRw8T2-mHZOYOtQg3ip9DX8YOFnBH5FtfZ4y2XGCpuotW44_X-YLsIDm7Zy7yQahlUrCTtya=s287-w287-h192-n-k-no-v1) ![Photo 7](https://lh3.googleusercontent.com/gps-cs-s/APNQkAGxHvZyhwqeBRif1AgId6jfdrJ2fnt3byiC3awwm0O4gCeIJJ3JUoAf9qbIOSZkZlXePJWvZIRKXnvzfIi6o0ApEzOM-VkCg9fhV9kyv0sQvS8ShG3AK-9YyagSL_8lPZm741MwqQ=s287-w287-h192-n-k-no-v1) ![Photo 8](https://lh3.googleusercontent.com/gps-proxy/ALd4DhGD9wra8Cueu4dFaYfSI69JwVKVJ3LiUD5Vq15t1983TfK-goW-d6_C5VwZ1YbmhpOGz_Lsp7Dfez_TNQC2q-WnusFlUZDybhTWLPsJNf2BQj9Sebv_E2eR7L1p7ZdzZ7pRj_l9R2YlzzYHijTbk7Xz9LzMYKByZIQgTwIu3vChFxBGHcCEAXPRhA=s287-w287-h192-n-k-no-v1) ![Photo 9](https://lh3.googleusercontent.com/gps-proxy/ALd4DhFHV_n7MW5dZglEsOI0_X23qWsg3wIAbDWjQY7ZxL8fDePv8iBWF704WqeI61TxLzghj0FbQdwBlbg-mMzGz1Y0cIAS7bKm4X-a4rvDv1QN4TW3S9j15fTe2SRZk0O6uI11I6Odj7IXd9qKK56TzNMR4Xdb_Z7LPcyccJzD7EjZMDN3aS-lqXiW=s287-w287-h192-n-k-no-v1) ![Rooms](https://lh3.googleusercontent.com/p/AF1QipNgojCSiVertMw4VTuzL1PYSPZXQJZAuEed060D=w252-h168-k-no) ![Interior](https://lh6.googleusercontent.com/proxy/gygtpIHkpKLXBCbeTS6BS7ZUT6Xx1fA6mm4d_45-OJvZffYwm3VxbZjtXDO3QMqKLo34s1wc4QIva64UmgAN3Fs_RV71694N6pVSH5w4WXvhHqDippPVnqKvDAATZZCKylFe_OUGgiB-ebZeTqUig5Cp--oZ7Ss=w252-h189-k-no) 40797 Big Bear Blvd, Big Bear Lake, CA 92315•(909) 866-4643 Website [Visit site for Robinhood Resort](http://robinhoodresorts.com/) Directions [Directions](https://maps.google.com/maps?hl=en-US&gl=US&um=1&ie=UTF-8&fb=1&sa=X&geocode=KVcWes2Vs8SAMQa-xqku-XsN&daddr=Robinhood+Resort,+40797+Big+Bear+Blvd,+Big+Bear+Lake,+CA+92315) Rustic hotel with simple rooms & suites, plus a restaurant & a tavern with live music. Enter a date or use the arrow keys to change the current date. [![](https://www.gstatic.com/travel-hotels/branding/b13642de-d476-41bd-8254-3edc2e567aa6.png)\\ Agoda$90 with taxes + feesNightly base priceNightly price with taxes + feesStay total with taxes + fees\\ Visit site](https://www.google.com/travel/clk?pc=AA80OszLdfAnqJRGUe8KOHIfc2HIJKKm7cZtoAcyZvN7jQD1iLPNt_1NnBVCQCTEhPRWcpQi4coJ4TrGHqEXRn9zTnnHpNZcqUmGtrs6djlhitWZgVc2KV4l6TmO3t-6su2wnqJXDOvR52Tbb4YHcvTKxi5RpaNpGdS4h_HH6VZyjvvVtM8NgEvumgpK3IHcvg&pcurl=https://www.agoda.com/partners/partnersearch.aspx?site_id%3D1917614%26CkInDay%3D27%26CkInMonth%3D04%26CkInYear%3D2026%26CkOutDay%3D28%26campaignid%3D%26CkOutMonth%3D04%26CkOutYear%3D2026%26SearchDateType%3Ddefault%26NumberOfAdults%3D2%26LT%3D2%26NumberOfChildren%3D0%26childages%3D%26NumberOfRooms%3D1%26gsite%3Dlocaluniversal%26los%3D1%26PartnerCurrency%3DUSD%26hid%3D553739%26RoomID%3D2633655%26masterRoomId%3D2633655%26PriceTax%3D10.89%26PriceTotal%3D90.39%26RatePlan%3D%26UserCountry%3DUS%26Currency%3DUSD%26UserDevice%3Ddesktop%26Verif%3Dfalse%26rr%3DUS_pull%26audience_list%3D%26mcid%3D27982%26booking_source%3Dcpc%26adType%3D0%26mpt%3DTlhWMFZ2QnlWQndZRmU0NzU2N21KVWRnaDU1dkRqNS81d2pleVlvSHpsSWpZYnhJMnRtK0lScjdlREFhTnRrNWgzSXhYU3djNUJicQ%26original_rr%3DUS_pull&s=AD1XQnmZcc6C-EF8Vik4VGunTq9Q) [![](https://www.gstatic.com/travel-hotels/branding/c770e909-af04-45dd-8ad7-335bc5055826.png)\\ Bluepillow.comTotal per nightNightly price with taxes + feesNightly price with taxes + feesStay total with taxes + fees\\ Visit site](https://www.google.com/travel/clk?pc=AA80OszVR34kK5fJCtsw7t0R5J-39te1KJjn2SJG99uWlT-642Aw3tvBcE2ks2x9AADQySitQhIygK3IpWtNizBvwZWeUWfPZ_RsXitQphDgCudltBV4tj3fs5L35bu2-76ePufnqlvg9YDRR8Qx90oMclrD8YuSak1s6HAz0DPeGiVEDia5PUbybS9FeA&pcurl=https://www.bluepillow.com/search/61828c2c9e3163a56a28e4a3?begin%3D2026-04-27%26end%3D2026-04-28%26block_id%3D-b,xOUFXNUV-ZNstS4C1rfSQyH6eJF-aq9owpoTtdW8r4o,-bpag-Hotel%26adults%3D2%26childs%3D0%26infants%3D0%26childrens%3D0%26country%3DUS%26currency%3DUSD%26language%3Den%26source%3Dlocaluniversal%26utm_campaign%3Dhotel%26prid%3Ddomestic&s=AD1XQnkE7wNlfDtkmP0RJcAbp4YF) 8 top things to know·Featured in 12 Best Hotels in Big Bear Lake, CA for 2022 (Top-Rated Stays!)+7 more [Featured in 12 Best Hotels in Big Bear Lake, CA for 2022 (Top-Rated Stays!)\\ Visit site](https://familydestinationsguide.com/best-hotels-in-big-bear-lake-ca/) Some guests complained about the bathrooms ![](https://lh3.googleusercontent.com/local-reviews/AJMZ0QftlnsLB8VReEIa8q3x-FUIWL9jAVnw9OiPzFml0xLx7k1DporKgZdMXGALflbNzntF3w=s120-c-br100) The whole room was gross btw - I also brought Lysol wipes which turned black from wiping. ![](https://lh3.googleusercontent.com/a-/ALV-UjUm--of__CZKms9mPTUVU-kxyvE5eb7BDf5s6t5MVfpV9v2ssXf=s120-c-rp-mo-ba3-br100) The location was great, the staff were polite, the size of the unit was good, we didn't spend much time in the unit. One of the few hotels in the area with a restaurant ![](https://lh3.googleusercontent.com/a/ACg8ocJ-CMUvjs7IraKgIH1WjmHeaLsPfNo_iDE3-zyIQXsp3X02xA=s120-c-rp-mo-ba4-br100) ... decorated with a beautiful Xmas tree between the electric fireplace and front window facing the lake. Wasn't lake front... ![](https://lh3.googleusercontent.com/a-/ALV-UjXMt6750NnCqDF4wFXwHI6T9y_tUHSQoyQ6xhm1EF6rfbAJ0PU3kQ=s120-c-rp-mo-ba5-br100) Thursday Night Live Music is Second to None. One of the few hotels in the area with a bar ![](https://www.gstatic.com/images/travel/icon/price_typical_v2.svg)Prices are currently typical for your trip. This hotel typically costs between $69–$110 per night for the dates you selected. This woodsy hotel in 3 low-rise, timber buildings is across the street from Big Bear Lake and 3 minutes' drive from Magic Mountain recreation facility. ![hotel's location on map](https://www.gstatic.com/images/travel/location/hotel_pin_pink_l@2x.png)![hotel's location on map](https://www.gstatic.com/images/travel/location/hotel_pin_pink_l@2x.png) ![](data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2018%2018%22%3E%3Cpath%20fill%3D%22%23666%22%20d%3D%22M0%200v6h2V2h4V0zm16%200h-4v2h4v4h2V0zm0%2016h-4v2h6v-6h-2zM2%2012H0v6h6v-2H2z%22/%3E%3C/svg%3E)![](data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2018%2018%22%3E%3Cpath%20fill%3D%22%23333%22%20d%3D%22M0%200v6h2V2h4V0zm16%200h-4v2h4v4h2V0zm0%2016h-4v2h6v-6h-2zM2%2012H0v6h6v-2H2z%22/%3E%3C/svg%3E)![](data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20viewBox%3D%220%200%2018%2018%22%3E%3Cpath%20fill%3D%22%23111%22%20d%3D%22M0%200v6h2V2h4V0zm16%200h-4v2h4v4h2V0zm0%2016h-4v2h6v-6h-2zM2%2012H0v6h6v-2H2z%22/%3E%3C/svg%3E) Click to toggle between metric and imperial units [Terms](https://www.google.com/intl/en-US_US/help/terms_maps.html) [Report a map error](https://www.google.com/maps/@34.2434701,-116.9115712,16z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 "Report errors in the road map or imagery to Google") [![](https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSYFpotUyVw8K8SxZ2132KGDClME-0vxDxWAuqdVaci3F6-D23n)\\ Long-running, popular option with 33 runs, night riding, terrain parks & a climbing wall.\\ 5 min](https://www.google.com/search?q=Snow+Summit&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TcwMisqLjfXUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgCaGXF1MwAAAA#fpstate=trskp&trifp=kpq%253DSnow%252BSummit%2526skpm%253D/m/026rsw7%2526t%253Dd) [![](https://lh3.googleusercontent.com/gps-cs-s/AHVAweqz32Pf1_5IPXhxLdvJbspE4U2Aj98YrHRPwwr1uF9QwJS78BHd1h7Mj6ngNqK44gXqkLvSYh2qZcsqnLKcfXzJN5yEFKbMC9Ic0hrU_k4edr3RunsXwV6GlR1JqnUeNsw29X-Z=w236-h160-n-k-rw-no-v1)\\ Year-round facility offers winter bobsled tracks & summer water slides, accessed via a chairlift.\\ 20 min](https://www.google.com/search?q=Alpine+Slide+at+Magic+Mountain&stick=H4sIAAAAAAAAAONgFmJQ4tFP1zcsqEyOz8otK9dSzE620s_JT04syczPgzOsEktKihKTQcxiANqKGfk1AAAA#fpstate=trskp&trifp=kpq%253DAlpine%252BSlide%252Bat%252BMagic%252BMountain%2526skpm%253D/g/1pyc_jmvw%2526t%253Dd) [![](https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcTW492JBtZyE7C19N3BthTPryG4FuXZCObyfMZ5x4dbHjpRwxY9)\\ Prominent ski mountain resort featuring 58 trails & 18 lifts, plus lessons, rentals & dining.\\ 8 min](https://www.google.com/search?q=Bear+Mountain+Ski+Resort&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TcwKos3KzTXUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgAViccYMwAAAA#fpstate=trskp&trifp=kpq%253DBear%252BMountain%252BSki%252BResort%2526skpm%253D/m/02v_6q7%2526t%253Dd) Spacious zoo housing wildlife in need & rehabilitating them for return to their natural environment.\\ 6 min](https://www.google.com/search?q=Big+Bear+Alpine+Zoo&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TewTM-zNDfWUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgDJnCzpMwAAAA#fpstate=trskp&trifp=kpq%253DBig%252BBear%252BAlpine%252BZoo%2526skpm%253D/m/09gn973%2526t%253Dd) This celebrated, mountain lake features year-round outdoor recreation, fishing & ranging wildlife.\\ 4 min](https://www.google.com/search?q=Big+Bear+Lake&stick=H4sIAAAAAAAAAONgFmJQ4tTP1Tcwyi1KydVSzE620s_JT04syczPgzOsEktKihKTQcxiABuHfV8yAAAA#fpstate=trskp&trifp=kpq%253DBig%252BBear%252BLake%2526skpm%253D/m/02mrdm%2526t%253Dd) 5 min](https://www.google.com/search?q=Big+Bear+Mountain+Resort&stick=H4sIAAAAAAAAAONgFmJQ4tVP1zc0TMutTDI1yzDVUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgCm4t5ONgAAAA#fpstate=trskp&trifp=kpq%253DBig%252BBear%252BMountain%252BResort%2526skpm%253D/g/11fmyb56h5%2526t%253Dd) Runs for all skill levels, plus dining options, terrain parks & a snow play area for sledding.\\ 17 min](https://www.google.com/search?q=Snow+Valley+Mountain+Resort&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TdIN7UsyDHWUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgD3yPveMwAAAA#fpstate=trskp&trifp=kpq%253DSnow%252BValley%252BMountain%252BResort%2526skpm%253D/m/0g59pl3%2526t%253Dd) Sizable visitor center offering nature-based exhibitions, eco-tours, an amphitheater & trail maps.\\ 10 min](https://www.google.com/search?q=Big+Bear+Discovery+Center&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TfIssy1sCzQUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgCS2cI_MwAAAA#fpstate=trskp&trifp=kpq%253DBig%252BBear%252BDiscovery%252BCenter%2526skpm%253D/m/0j9m89p%2526t%253Dd) Family-friendly resort with snowy slopes for tubing, plus a magic carpet ride back up to the top.\\ 7 min](https://www.google.com/search?q=Big+Bear+Snow+Play&stick=H4sIAAAAAAAAAONgFmJQ4tZP1zcsSSnMKMou0FLMTrbSz8lPTizJzM-DM6wSS0qKEpNBzGIAmH0A8zQAAAA#fpstate=trskp&trifp=kpq%253DBig%252BBear%252BSnow%252BPlay%2526skpm%253D/g/1tdqhrkp%2526t%253Dd) 5 min](https://www.google.com/search?q=Boulder+Bay+Park&stick=H4sIAAAAAAAAAONgFmJQ4tVP1zc0LDPNSivOy8jVUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgB3t5pyNgAAAA#fpstate=trskp&trifp=kpq%253DBoulder%252BBay%252BPark%2526skpm%253D/g/11v5jfsnhm%2526t%253Dd) Paved trail for biking, walking, skating & wheelchairs for sightings of a bald eagle population.\\ 7 min](https://www.google.com/search?q=Alpine+Pedal+Path+Trail+1E50&stick=H4sIAAAAAAAAAONgFmJQ4tVP1zc0TC42MjXMNivXUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgB8i0CkNgAAAA#fpstate=trskp&trifp=kpq%253DAlpine%252BPedal%252BPath%252BTrail%252B1E50%2526skpm%253D/g/11cs251k6w%2526t%253Dd) 38 min](https://www.google.com/search?q=Holcomb+Valley&stick=H4sIAAAAAAAAAONgFmJQ4tLP1TcwKio0TavQUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgBq3qbOMwAAAA#fpstate=trskp&trifp=kpq%253DHolcomb%252BValley%2526skpm%253D/m/02rq5fx%2526t%253Dd) 5 min](https://www.google.com/search?q=Snow+Summit+Scenic+Sky+Chair&stick=H4sIAAAAAAAAAONgFmJQ4tVP1zc0zMnLyDY0TivXUsxOttLPyU9OLMnMz4MzrBJLSooSk0HMYgBSU2FXNgAAAA#fpstate=trskp&trifp=kpq%253DSnow%252BSummit%252BScenic%252BSky%252BChair%2526skpm%253D/g/11lnhk13fw%2526t%253Dd) Tree-shaded area in San Bernardino National Forest with picnic tables, BBQs & a community fire ring.\\ 4 min](https://www.google.com/search?q=Aspen+Glen+Picnic+Area&stick=H4sIAAAAAAAAAONgFmJQ4tZP1zcsyTK1MDQv1FLMTrbSz8lPTizJzM-DM6wSS0qKEpNBzGIANhuAazQAAAA#fpstate=trskp&trifp=kpq%253DAspen%252BGlen%252BPicnic%252BArea%2526skpm%253D/g/1tj5817q%2526t%253Dd) Solar observatory offering visiting scientists the opportunity to work & stay.\\ 12 min](https://www.google.com/search?q=NJIT+Big+Bear+Solar+Observatory&stick=H4sIAAAAAAAAAONgFmJQ4tTP1TewqCwuiddSzE620s_JT04syczPgzOsEktKihKTQcxiAEkNg5QyAAAA#fpstate=trskp&trifp=kpq%253DNJIT%252BBig%252BBear%252BSolar%252BObservatory%2526skpm%253D/m/08yst_%2526t%253Dd) Veteran's Park - Knickerbocker Rd & Big Bear Blvd This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. [Learn more](https://support.google.com/travel/answer/9355722?ref_topic=7687750&hl=en-US)",
    },
  ]
Top Positive Quotes: The positive review evidence for Robinhood Resort reveals the specific experiential elements that generate guest delight, organic advocacy, and the review language that converts prospective guests into bookers. Yes on booking.com (8.6): 'how close shops and restaurants are just walking distance”' — this review highlights the overall experience as a satisfaction driver. Staff on booking.com (8.6): 'how close shops and restaurants are just walking distance”' — this review highlights the overall experience as a satisfaction driver. Francine O on tripadvisor (5): 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking i' — this review highlights location and views as a satisfaction driver. Michelle C on tripadvisor (4): 'Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations. We were pleasantly surprised th' — this review highlights location and views as a satisfaction driver. Heather R on tripadvisor (5): 'Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3..We stayed 1 night then' — this review highlights location and views as a satisfaction driver. Peggy C on tripadvisor (4): 'This was my 3rd stay at this Hotel. We chose a suite on the second floor. I liked the large jacuzzi bathtub in the room. There also is a fireplace and a partial lake view. Know that you have to walk u' — this review highlights location and views as a satisfaction driver. Stephanie V on tripadvisor (4): 'We arrived on Thursday Night, and booked here for a quick stay to wake up early and be close to Bear Mountain. Didn’t realize how close this was to the Village! Turned out great. Next morning was so e' — this review highlights the overall experience as a satisfaction driver. slovelee on tripadvisor (4): 'We chose the Executive suite, and were pleased with the space and accommodations. There were only two small issues; one was that we were right on the main street of town so had a little traffic noise ' — this review highlights location and views as a satisfaction driver. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's positive quotes characteristics. Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (55), Traveled as a couple This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (37), Traveled with family This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate positive quotes through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.
{
  "traverse:narrative:topPositiveQuotes": "The positive review evidence for Robinhood Resort reveals the specific experiential elements that generate guest delight, organic advocacy, and the review language that converts prospective guests into bookers. Yes on booking.com (8.6): 'how close shops and restaurants are just walking distance”' — this review highlights the overall experience as a satisfaction driver. Staff on booking.com (8.6): 'how close shops and restaurants are just walking distance”' — this review highlights the overall experience as a satisfaction driver. Francine O on tripadvisor (5): 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking i' — this review highlights location and views as a satisfaction driver. Michelle C on tripadvisor (4): 'Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations. We were pleasantly surprised th' — this review highlights location and views as a satisfaction driver. Heather R on tripadvisor (5): 'Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3..We stayed 1 night then' — this review highlights location and views as a satisfaction driver. Peggy C on tripadvisor (4): 'This was my 3rd stay at this Hotel. We chose a suite on the second floor. I liked the large jacuzzi bathtub in the room. There also is a fireplace and a partial lake view. Know that you have to walk u' — this review highlights location and views as a satisfaction driver. Stephanie V on tripadvisor (4): 'We arrived on Thursday Night, and booked here for a quick stay to wake up early and be close to Bear Mountain. Didn’t realize how close this was to the Village! Turned out great. Next morning was so e' — this review highlights the overall experience as a satisfaction driver. slovelee on tripadvisor (4): 'We chose the Executive suite, and were pleased with the space and accommodations. There were only two small issues; one was that we were right on the main street of town so had a little traffic noise ' — this review highlights location and views as a satisfaction driver.  The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's positive quotes characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate positive quotes through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker."
}
Top Negative Quotes: The negative review evidence for Robinhood Resort identifies the specific experiential failures that generate guest dissatisfaction and the review language that deters prospective bookers. Understanding negative feedback is strategically more valuable than positive feedback because negative experiences are actionable — they identify specific operational failures that can be addressed through targeted investment, process changes, or staffing adjustments. AeronauticalEngineer on tripadvisor (2): 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening' — this complaint addresses noise and disruption issues. Jesus4me99 on tripadvisor (1): 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\. ' — this complaint addresses room condition and maintenance issues. Angela B on tripadvisor (2): 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air ' — this complaint addresses noise and disruption issues. mbacon0227 on tripadvisor (1): 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room. No com' — this complaint addresses service execution issues. nattofeet on tripadvisor (3): 'Got a great deal on the room thru a travel site but the joke was on me... room was tiny and was very cramped... overall an old motel with a great restaurant next door... they laughed when I asked wher' — this complaint addresses room condition and maintenance issues. HawaiiCurt on tripadvisor (3): 'The first room we were given was old and really dirty. Blood on the walls in the bathroom. The wall above the bed headboard was stained with dirt. We asked to be moved and the manager apologized and m' — this complaint addresses room condition and maintenance issues. Joe G on tripadvisor (3): 'Small room for the money. Bed very soft with a hodgepodge of miss-matched pillows. Room lights are ridiculous and appear to be about 7 watts each. Tiny little things belong on a Christmas tree. Plenty' — this complaint addresses service execution issues. Will T on tripadvisor (3): 'This place is down the road from the resorts, too far away to walk. It is pretty cool for the night life, but both times I've stayed here I've been to wiped to partake. If you are into that though, it' — this complaint addresses service execution issues. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's negative quotes characteristics. Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (55), Traveled as a couple This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (37), Traveled with family This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate negative quotes through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.
{
  "traverse:narrative:topNegativeQuotes": "The negative review evidence for Robinhood Resort identifies the specific experiential failures that generate guest dissatisfaction and the review language that deters prospective bookers. Understanding negative feedback is strategically more valuable than positive feedback because negative experiences are actionable — they identify specific operational failures that can be addressed through targeted investment, process changes, or staffing adjustments. AeronauticalEngineer on tripadvisor (2): 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening' — this complaint addresses noise and disruption issues. Jesus4me99 on tripadvisor (1): 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\. ' — this complaint addresses room condition and maintenance issues. Angela B on tripadvisor (2): 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air ' — this complaint addresses noise and disruption issues. mbacon0227 on tripadvisor (1): 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room. No com' — this complaint addresses service execution issues. nattofeet on tripadvisor (3): 'Got a great deal on the room thru a travel site but the joke was on me... room was tiny and was very cramped... overall an old motel with a great restaurant next door... they laughed when I asked wher' — this complaint addresses room condition and maintenance issues. HawaiiCurt on tripadvisor (3): 'The first room we were given was old and really dirty. Blood on the walls in the bathroom. The wall above the bed headboard was stained with dirt. We asked to be moved and the manager apologized and m' — this complaint addresses room condition and maintenance issues. Joe G on tripadvisor (3): 'Small room for the money. Bed very soft with a hodgepodge of miss-matched pillows. Room lights are ridiculous and appear to be about 7 watts each. Tiny little things belong on a Christmas tree. Plenty' — this complaint addresses service execution issues. Will T on tripadvisor (3): 'This place is down the road from the resorts, too far away to walk. It is pretty cool for the night life, but both times I've stayed here I've been to wiped to partake. If you are into that though, it' — this complaint addresses service execution issues.  The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's negative quotes characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate negative quotes through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker."
}
Thematic Quote Patterns: Thematic analysis of the Robinhood Resort review corpus reveals recurring patterns in how guests describe their experience — language clusters that indicate the property's authentic character more reliably than any marketing copy. The most frequently appearing positive themes across the 543 reviews are: rooms (459 mentions), service (407 mentions), location (356 mentions), amenities (304 mentions), food (271 mentions). These theme frequencies reveal Robinhood Resort's experiential signature — the aspects of the stay that imprint most strongly on guest memory and that drive the language they use when recommending (or discouraging) the property to others. Positive theme dominance (which themes appear most in positive reviews) indicates competitive advantages, while negative theme dominance indicates operational priorities. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its thematic quote patterns characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's thematic quote patterns represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:thematicQuotePatterns": "Thematic analysis of the Robinhood Resort review corpus reveals recurring patterns in how guests describe their experience — language clusters that indicate the property's authentic character more reliably than any marketing copy. The most frequently appearing positive themes across the 543 reviews are: rooms (459 mentions), service (407 mentions), location (356 mentions), amenities (304 mentions), food (271 mentions). These theme frequencies reveal Robinhood Resort's experiential signature — the aspects of the stay that imprint most strongly on guest memory and that drive the language they use when recommending (or discouraging) the property to others. Positive theme dominance (which themes appear most in positive reviews) indicates competitive advantages, while negative theme dominance indicates operational priorities.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its thematic quote patterns characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's thematic quote patterns represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Competitive Quote Analysis: Competitive quote analysis examines the review language that guests use when explicitly or implicitly comparing Robinhood Resort to alternative properties — the direct evidence of how the property is positioned in the guest's mind relative to its competitive set. Explicit comparisons (naming other properties) are rare but highly informative; implicit comparisons (language like 'for the price,' 'expected more,' 'better than most') are more frequent and reveal the unstated comparison framework guests apply. The sentiment ratio (positive to negative reviews) across platforms provides the most direct competitive metric: 182 positive vs 68 negative reviews indicates a sentiment ratio of 2.7:1. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its competitive quote analysis characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's competitive quote analysis represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:competitiveQuoteAnalysis": "Competitive quote analysis examines the review language that guests use when explicitly or implicitly comparing Robinhood Resort to alternative properties — the direct evidence of how the property is positioned in the guest's mind relative to its competitive set. Explicit comparisons (naming other properties) are rare but highly informative; implicit comparisons (language like 'for the price,' 'expected more,' 'better than most') are more frequent and reveal the unstated comparison framework guests apply. The sentiment ratio (positive to negative reviews) across platforms provides the most direct competitive metric: 182 positive vs 68 negative reviews indicates a sentiment ratio of 2.7:1.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its competitive quote analysis characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's competitive quote analysis represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
11
Booking & Commercial Intelligence
+ Traverse + Narratives
{
  // ── Distribution Channels ──
  "traverse:confidence": 0.9
}
Pricing Strategy: Pricing strategy at Robinhood Resort operates within the competitive dynamics of the Big Bear Lake market, where multiple properties compete for the same traveler pool across overlapping price tiers. The property positions itself in the midscale to upper-midscale segment, where guest expectations for room quality, service, and amenities are correspondingly elevated. Rate strategy must balance three competing objectives: maximizing RevPAR (revenue per available room), maintaining competitive positioning against alternatives, and setting price-calibrated expectations that the property can consistently exceed. Dutko on booking.com captured this dimension of the Robinhood Resort experience: 'Very convenient location , friendly staff , great price for this location' This observation is reinforced by Anonymous's booking.com review, which noted: 'Lot of happening restaurants walkable distance, value for money' Additional evidence comes from Anonymous (booking.com): 'High cost performance and strategic location. It is very convenient for people who are new to Big Be' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Across the review corpus, value-related comments appear in 178 of 543 total reviews (32% mention rate), with 70 positive and 17 negative mentions. This moderate mention frequency indicates that value is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its pricing strategy characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's pricing strategy represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:pricingStrategy": "Pricing strategy at Robinhood Resort operates within the competitive dynamics of the Big Bear Lake market, where multiple properties compete for the same traveler pool across overlapping price tiers. The property positions itself in the midscale to upper-midscale segment, where guest expectations for room quality, service, and amenities are correspondingly elevated. Rate strategy must balance three competing objectives: maximizing RevPAR (revenue per available room), maintaining competitive positioning against alternatives, and setting price-calibrated expectations that the property can consistently exceed.  Dutko on booking.com captured this dimension of the Robinhood Resort experience: 'Very convenient location , friendly staff , great price for this location' This observation is reinforced by Anonymous's booking.com review, which noted: 'Lot of happening restaurants walkable distance, value for money' Additional evidence comes from Anonymous (booking.com): 'High cost performance and strategic location. It is very convenient for people who are new to Big Be' Francine O on tripadvisor (rating: 5) similarly described: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops .' Jesus4me99 on tripadvisor (rating: 1) similarly described: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Across the review corpus, value-related comments appear in 178 of 543 total reviews (32% mention rate), with 70 positive and 17 negative mentions. This moderate mention frequency indicates that value is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its pricing strategy characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's pricing strategy represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Revenue Optimization: Revenue optimization at Robinhood Resort extends beyond room rate management to encompass the full spectrum of revenue-generating touchpoints: F&B spending, spa services, activity fees, parking charges, resort fees, and the ancillary revenue that accumulates when guests are engaged and spending on-property rather than seeking off-property alternatives. The N/A-room inventory creates specific revenue dynamics: at 100% occupancy, the room revenue ceiling is defined by ADR × N/A; revenue above that ceiling comes exclusively from ancillary spending per occupied room. The most significant revenue optimization opportunities typically lie in increasing ancillary spend per guest night rather than in rate increases that risk competitive displacement. Dutko on booking.com captured this dimension of the Robinhood Resort experience: 'Very convenient location , friendly staff , great price for this location' This observation is reinforced by Anonymous's booking.com review, which noted: 'Lot of happening restaurants walkable distance, value for money' Additional evidence comes from Heather R (tripadvisor) (rating: 5): 'Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3..We stayed 1 night then decided to stay another...' BigManHungry on tripadvisor (rating: 4) similarly described: 'Big Bear Lake is just one of the most beautiful places in CA for a short escape from the cities. And this resort might be one of the best places to stay there! Right next to the city center.' carrieluhu on tripadvisor (rating: 5) similarly described: 'I stay here every time. They always remember me and give me the best room for the price. The smaller wing (formerly Wishing Well Motel) has been revamped to make it even more comfortable.' Across the review corpus, value-related comments appear in 178 of 543 total reviews (32% mention rate), with 70 positive and 17 negative mentions. This moderate mention frequency indicates that value is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its revenue optimization characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's revenue optimization represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:revenueOptimization": "Revenue optimization at Robinhood Resort extends beyond room rate management to encompass the full spectrum of revenue-generating touchpoints: F&B spending, spa services, activity fees, parking charges, resort fees, and the ancillary revenue that accumulates when guests are engaged and spending on-property rather than seeking off-property alternatives. The N/A-room inventory creates specific revenue dynamics: at 100% occupancy, the room revenue ceiling is defined by ADR × N/A; revenue above that ceiling comes exclusively from ancillary spending per occupied room. The most significant revenue optimization opportunities typically lie in increasing ancillary spend per guest night rather than in rate increases that risk competitive displacement.  Dutko on booking.com captured this dimension of the Robinhood Resort experience: 'Very convenient location , friendly staff , great price for this location' This observation is reinforced by Anonymous's booking.com review, which noted: 'Lot of happening restaurants walkable distance, value for money' Additional evidence comes from Heather R (tripadvisor) (rating: 5): 'Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3..We stayed 1 night then decided to stay another...' BigManHungry on tripadvisor (rating: 4) similarly described: 'Big Bear Lake is just one of the most beautiful places in CA for a short escape from the cities. And this resort might be one of the best places to stay there! Right next to the city center.' carrieluhu on tripadvisor (rating: 5) similarly described: 'I stay here every time. They always remember me and give me the best room for the price. The smaller wing (formerly Wishing Well Motel) has been revamped to make it even more comfortable.' Across the review corpus, value-related comments appear in 178 of 543 total reviews (32% mention rate), with 70 positive and 17 negative mentions. This moderate mention frequency indicates that value is a significant factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its revenue optimization characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's revenue optimization represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Market Position: Robinhood Resort's market position in Big Bear Lake, California is defined by its unique combination of location advantages, amenity depth, and service reputation. Market positioning is not a static attribute but a dynamic relationship between what the property offers and what alternatives exist — a position that shifts as competitors renovate, new properties enter the market, guest preferences evolve, and the broader destination brand strengthens or weakens. The property's current market position can be assessed through review-based metrics: overall rating trend (improving, stable, or declining), sentiment ratio (positive to negative reviews), and the specific comparative language guests use when evaluating Robinhood Resort against alternatives. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its market position characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's market position represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:marketPosition": "Robinhood Resort's market position in Big Bear Lake, California is defined by its unique combination of location advantages, amenity depth, and service reputation. Market positioning is not a static attribute but a dynamic relationship between what the property offers and what alternatives exist — a position that shifts as competitors renovate, new properties enter the market, guest preferences evolve, and the broader destination brand strengthens or weakens. The property's current market position can be assessed through review-based metrics: overall rating trend (improving, stable, or declining), sentiment ratio (positive to negative reviews), and the specific comparative language guests use when evaluating Robinhood Resort against alternatives.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its market position characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's market position represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Competitive Threats: Competitive threats to Robinhood Resort's market position come from three directions: direct competitors (properties targeting the same guest segments at similar price points), substitution threats (alternative accommodation types like vacation rentals, Airbnb, and boutique hotels that offer different value propositions), and new entrants (properties under development or recently opened that may disrupt the competitive equilibrium). Each competitor represents a different type of threat: some compete on price, others on amenity depth, others on novelty or recent renovation, and still others on location advantages that Robinhood Resort may not be able to match. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its competitive threats characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's competitive threats represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:competitiveThreats": "Competitive threats to Robinhood Resort's market position come from three directions: direct competitors (properties targeting the same guest segments at similar price points), substitution threats (alternative accommodation types like vacation rentals, Airbnb, and boutique hotels that offer different value propositions), and new entrants (properties under development or recently opened that may disrupt the competitive equilibrium). Each competitor represents a different type of threat: some compete on price, others on amenity depth, others on novelty or recent renovation, and still others on location advantages that Robinhood Resort may not be able to match.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its competitive threats characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's competitive threats represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Strategic Recommendations: Strategic recommendations for Robinhood Resort emerge from the synthesis of review data, competitive positioning analysis, and market context, organized by impact level and implementation urgency. The highest-impact opportunities are those that address the most-cited guest complaints (reducing negative review generation) while amplifying the property's distinctive strengths (increasing positive review generation and competitive differentiation). Priority should be given to improvements that affect the highest-frequency guest touchpoints — check-in, room condition, housekeeping, and dining — because improvements at these touchpoints affect every guest rather than just those who encounter a specific amenity or activity. The review corpus suggests 68 specific dissatisfaction drivers that, if addressed, could convert negative reviews to positive ones, improving both platform scores and organic booking conversion. AeronauticalEngineer on tripadvisor (rating: 2) captured this dimension of the Robinhood Resort experience: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' This observation is reinforced by Jesus4me99's tripadvisor review (rating: 1), which noted: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Additional evidence comes from Angela B (tripadvisor) (rating: 2): 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' mbacon0227 on tripadvisor (rating: 1) similarly described: 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' nattofeet on tripadvisor (rating: 3) similarly described: 'Got a great deal on the room thru a travel site but the joke was on me... room was tiny and was very cramped... overall an old motel with a great restaurant next door...' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its strategic recommendations characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in strategic recommendations represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation.
{
  "traverse:narrative:strategicRecommendations": "Strategic recommendations for Robinhood Resort emerge from the synthesis of review data, competitive positioning analysis, and market context, organized by impact level and implementation urgency. The highest-impact opportunities are those that address the most-cited guest complaints (reducing negative review generation) while amplifying the property's distinctive strengths (increasing positive review generation and competitive differentiation). Priority should be given to improvements that affect the highest-frequency guest touchpoints — check-in, room condition, housekeeping, and dining — because improvements at these touchpoints affect every guest rather than just those who encounter a specific amenity or activity. The review corpus suggests 68 specific dissatisfaction drivers that, if addressed, could convert negative reviews to positive ones, improving both platform scores and organic booking conversion.  AeronauticalEngineer on tripadvisor (rating: 2) captured this dimension of the Robinhood Resort experience: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for a night and walked around the village that evening, all the restaurants were open (takeout only).' This observation is reinforced by Jesus4me99's tripadvisor review (rating: 1), which noted: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' Additional evidence comes from Angela B (tripadvisor) (rating: 2): 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' mbacon0227 on tripadvisor (rating: 1) similarly described: 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' nattofeet on tripadvisor (rating: 3) similarly described: 'Got a great deal on the room thru a travel site but the joke was on me... room was tiny and was very cramped... overall an old motel with a great restaurant next door...' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its strategic recommendations characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's challenges in strategic recommendations represent an addressable operational gap that, if resolved, could meaningfully improve review scores and guest satisfaction metrics. The review evidence suggests this is not a fundamental structural limitation but rather an operational execution issue that can be addressed through targeted investment, process improvement, or staffing adjustments. Properties that address their most-cited weaknesses typically see measurable improvement in review scores within 6-12 months, creating a clear ROI case for remediation."
}
12
Accessibility & Inclusive Design
+ Traverse + Narratives
{
  "traverse:accessibility:PhysicalAccessibility": {
    "category": "Physical Accessibility",
    "traverse:narrative": "Assessment based on available data.",
  },
  "traverse:accessibility:SensoryAccessibility": {
    "category": "Sensory Accessibility",
    "traverse:narrative": "Assessment based on available data.",
  },
  "traverse:accessibility:InclusiveDesign": {
    "category": "Inclusive Design",
    "traverse:narrative": "Assessment based on available data.",
  },
  "traverse:confidence": 0.85
}
Physical Accessibility: Physical accessibility at Robinhood Resort encompasses the property's ability to serve guests with mobility limitations, wheelchair users, guests with temporary injuries, elderly travelers, and families with strollers. The property's multi-story construction creates specific accessibility characteristics: ground-floor rooms may provide step-free access, but stair-accessed upper floors present barriers for guests who cannot climb stairs. ADA compliance requires specific room features (grab bars, roll-in showers, lowered amenities), pathway accessibility (ramps, smooth surfaces, adequate width), and public space accommodation (accessible restrooms, dining seating, and pool access). Jesus4me99 on tripadvisor (rating: 1) captured this dimension of the Robinhood Resort experience: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' This observation is reinforced by Angela B's tripadvisor review (rating: 2), which noted: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Additional evidence comes from Michelle C (tripadvisor) (rating: 4): 'Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations. We were pleasantly surprised that Rooms are at least partially updated.' mbacon0227 on tripadvisor (rating: 1) similarly described: 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' Peggy C on tripadvisor (rating: 4) similarly described: 'This was my 3rd stay at this Hotel. We chose a suite on the second floor. I liked the large jacuzzi bathtub in the room.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its physical accessibility characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's physical accessibility represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:physicalAccessibility": "Physical accessibility at Robinhood Resort encompasses the property's ability to serve guests with mobility limitations, wheelchair users, guests with temporary injuries, elderly travelers, and families with strollers. The property's multi-story construction creates specific accessibility characteristics: ground-floor rooms may provide step-free access, but stair-accessed upper floors present barriers for guests who cannot climb stairs. ADA compliance requires specific room features (grab bars, roll-in showers, lowered amenities), pathway accessibility (ramps, smooth surfaces, adequate width), and public space accommodation (accessible restrooms, dining seating, and pool access).  Jesus4me99 on tripadvisor (rating: 1) captured this dimension of the Robinhood Resort experience: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!!' This observation is reinforced by Angela B's tripadvisor review (rating: 2), which noted: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The first one we received at check in did not have air conditioning (the listing on Tripadvisor indicates a/c is included in rooms).' Additional evidence comes from Michelle C (tripadvisor) (rating: 4): 'Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations. We were pleasantly surprised that Rooms are at least partially updated.' mbacon0227 on tripadvisor (rating: 1) similarly described: 'CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.' Peggy C on tripadvisor (rating: 4) similarly described: 'This was my 3rd stay at this Hotel. We chose a suite on the second floor. I liked the large jacuzzi bathtub in the room.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its physical accessibility characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's physical accessibility represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Diversity And Inclusion: Diversity and inclusion at Robinhood Resort reflects the property's ability to welcome and serve guests from all cultural backgrounds, family configurations, and identity groups with equal quality and genuine hospitality. Inclusive hospitality goes beyond policy compliance to encompass the atmospheric and cultural signals that communicate whether all guests are genuinely welcome: staff diversity, multilingual capabilities, dietary accommodation breadth, cultural sensitivity in design and programming, and the absence of assumptions about guest identity, relationships, or background. The review corpus provides indirect inclusion evidence through the diversity of reviewer demographics, the presence or absence of exclusion-related complaints, and the language guests use to describe feeling welcomed or uncomfortable. Sean on booking.com captured this dimension of the Robinhood Resort experience: 'Staff is incredibly friendly, and helpful!' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Dutko (booking.com): 'Very convenient location , friendly staff , great price for this location' Anonymous on booking.com similarly described: 'Great location. Helpful staff. Not clean' Francine O on tripadvisor (rating: 5) similarly described: 'The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops . they are kind, thoughtful and very helpful.' Across the review corpus, service-related comments appear in 407 of 543 total reviews (74% mention rate), with 110 positive and 24 negative mentions. This high mention frequency indicates that service is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its diversity and inclusion characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's diversity and inclusion represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:diversityAndInclusion": "Diversity and inclusion at Robinhood Resort reflects the property's ability to welcome and serve guests from all cultural backgrounds, family configurations, and identity groups with equal quality and genuine hospitality. Inclusive hospitality goes beyond policy compliance to encompass the atmospheric and cultural signals that communicate whether all guests are genuinely welcome: staff diversity, multilingual capabilities, dietary accommodation breadth, cultural sensitivity in design and programming, and the absence of assumptions about guest identity, relationships, or background. The review corpus provides indirect inclusion evidence through the diversity of reviewer demographics, the presence or absence of exclusion-related complaints, and the language guests use to describe feeling welcomed or uncomfortable.  Sean on booking.com captured this dimension of the Robinhood Resort experience: 'Staff is incredibly friendly, and helpful!' This observation is reinforced by Leo's booking.com review, which noted: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Additional evidence comes from Dutko (booking.com): 'Very convenient location , friendly staff , great price for this location' Anonymous on booking.com similarly described: 'Great location. Helpful staff. Not clean' Francine O on tripadvisor (rating: 5) similarly described: 'The hotel is a bit dated, but has charm and its location is great. its central for walking in town, finding restaurants and shops . they are kind, thoughtful and very helpful.' Across the review corpus, service-related comments appear in 407 of 543 total reviews (74% mention rate), with 110 positive and 24 negative mentions. This high mention frequency indicates that service is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its diversity and inclusion characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's diversity and inclusion represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Pet Accessibility: Pet policy at Robinhood Resort serves the growing pet-travel market segment. Pet-friendly properties serve an increasingly large market segment: an estimated 78% of pet owners consider their pets when making travel plans, and properties that welcome pets capture booking volume that non-pet-friendly alternatives forfeit entirely. The pet-friendly infrastructure includes walking areas, waste stations, pet-appropriate outdoor spaces, and staff familiarity with animal needs. However, pet-friendly policies create cross-segment considerations: guests who are allergic to animals, afraid of dogs, or simply prefer pet-free environments may find pet presence intrusive. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' This observation is reinforced by Schultz's booking.com review, which noted: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' Additional evidence comes from Anonymous (booking.com): 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Leo on booking.com similarly described: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Dutko on booking.com similarly described: 'Very convenient location , friendly staff , great price for this location' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its pet accessibility characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's pet accessibility represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:petAccessibility": "Pet policy at Robinhood Resort serves the growing pet-travel market segment. Pet-friendly properties serve an increasingly large market segment: an estimated 78% of pet owners consider their pets when making travel plans, and properties that welcome pets capture booking volume that non-pet-friendly alternatives forfeit entirely. The pet-friendly infrastructure includes walking areas, waste stations, pet-appropriate outdoor spaces, and staff familiarity with animal needs. However, pet-friendly policies create cross-segment considerations: guests who are allergic to animals, afraid of dogs, or simply prefer pet-free environments may find pet presence intrusive.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' This observation is reinforced by Schultz's booking.com review, which noted: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' Additional evidence comes from Anonymous (booking.com): 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Leo on booking.com similarly described: 'Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out.' Dutko on booking.com similarly described: 'Very convenient location , friendly staff , great price for this location' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its pet accessibility characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's pet accessibility represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Family Accessibility: Family accessibility at Robinhood Resort encompasses the full spectrum of family configurations, age ranges, and needs that traveling families present. Young children (ages 0-5) need specific accommodations: crib availability, child-proofing options, highchairs in restaurants, and age-appropriate activity options. School-age children (ages 6-12) need active entertainment beyond the pool. Teenagers (ages 13-17) need the independent-exploration access that walkable neighborhoods provide. Elderly family members need mobility accessibility and shorter walking distances. Multi-generational groups need room configurations that accommodate different preferences within proximity — connecting rooms, suites, and same-building availability for family groups. The propertys N/A-room inventory provides options for family groups of various sizes. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its family accessibility characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's family accessibility represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:familyAccessibility": "Family accessibility at Robinhood Resort encompasses the full spectrum of family configurations, age ranges, and needs that traveling families present. Young children (ages 0-5) need specific accommodations: crib availability, child-proofing options, highchairs in restaurants, and age-appropriate activity options. School-age children (ages 6-12) need active entertainment beyond the pool. Teenagers (ages 13-17) need the independent-exploration access that walkable neighborhoods provide. Elderly family members need mobility accessibility and shorter walking distances. Multi-generational groups need room configurations that accommodate different preferences within proximity — connecting rooms, suites, and same-building availability for family groups. The propertys N/A-room inventory provides options for family groups of various sizes.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its family accessibility characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's family accessibility represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
13
Visual Intelligence
+ Traverse + Narratives
Image Catalog: 0 unique images cataloged across 0 categories with AI-generated descriptions.
{
  // ── Visual Intelligence: Image Catalog ──
  "traverse:visualIntelligence": {
    "totalUniqueImages": 0,
    "categories": 0,
    "traverse:confidence": 0.95
  }
Image Inventory: The visual documentation of Robinhood Resort consists of 0 images across 0 distinct categories, sourced from various platforms. Category breakdown: no categorized images. Of these 0 images, 0 include detailed analytical descriptions totaling 0 characters of visual intelligence — a baseline visual inventory that would benefit from richer per-image analysis. Image inventory quality directly impacts booking conversion: research consistently shows that properties with 20+ high-quality images across at least 8 categories achieve 15-25% higher click-through rates on OTA platforms compared to properties with fewer than 10 images. The most effective hotel image libraries provide a complete visual narrative: exterior approach and arrival, lobby and common areas, room interiors across multiple room types, bathroom details, view from rooms, pool and recreational areas, dining venues, spa facilities, and the surrounding neighborhood and natural environment. For Robinhood Resort specifically, the image library represents a minimal visual footprint that should be prioritized for expansion. Source distribution across platforms () reveals how the property's visual identity is distributed across booking channels. Consistency of visual quality across platforms is essential — prospective guests who see different image quality on the property website versus Booking.com versus TripAdvisor may develop concerns about authenticity and accuracy. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's image inventory characteristics. Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (55), Traveled as a couple This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (37), Traveled with family This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate image inventory through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.
{
  "traverse:narrative:imageInventory": "The visual documentation of Robinhood Resort consists of 0 images across 0 distinct categories, sourced from various platforms. Category breakdown: no categorized images. Of these 0 images, 0 include detailed analytical descriptions totaling 0 characters of visual intelligence — a baseline visual inventory that would benefit from richer per-image analysis. Image inventory quality directly impacts booking conversion: research consistently shows that properties with 20+ high-quality images across at least 8 categories achieve 15-25% higher click-through rates on OTA platforms compared to properties with fewer than 10 images. The most effective hotel image libraries provide a complete visual narrative: exterior approach and arrival, lobby and common areas, room interiors across multiple room types, bathroom details, view from rooms, pool and recreational areas, dining venues, spa facilities, and the surrounding neighborhood and natural environment. For Robinhood Resort specifically, the image library represents a minimal visual footprint that should be prioritized for expansion. Source distribution across platforms () reveals how the property's visual identity is distributed across booking channels. Consistency of visual quality across platforms is essential — prospective guests who see different image quality on the property website versus Booking.com versus TripAdvisor may develop concerns about authenticity and accuracy.  The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's image inventory characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate image inventory through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker."
}
Visual Storytelling: The visual storytelling of Robinhood Resort — the narrative arc created by viewing its image library as a cohesive collection rather than isolated photographs — presents an opportunity to develop a more intentional visual identity. The current image library of 0 images across 0 categories provides limited visual coverage for Robinhood Resort's online presence. To develop a compelling visual narrative, the property should invest in professional photography that captures the full guest journey: from first impression of the property exterior through check-in, room experience, amenity enjoyment, dining, and departure. Each image should tell a story about a specific moment in the guest experience rather than simply documenting a space. Guest reviews provide critical context for evaluating the accuracy and effectiveness of the visual documentation. A guest's observation — 'I will definitely stay here again' — suggests a gap between visual presentation and guest reality that should be addressed in the image strategy. A guest's observation — 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' — suggests a gap between visual presentation and guest reality that should be addressed in the image strategy. A guest's observation — 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' — suggests a gap between visual presentation and guest reality that should be addressed in the image strategy. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's visual storytelling characteristics. Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (55), Traveled as a couple This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (37), Traveled with family This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate visual storytelling through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.
{
  "traverse:narrative:visualStorytelling": "The visual storytelling of Robinhood Resort — the narrative arc created by viewing its image library as a cohesive collection rather than isolated photographs — presents an opportunity to develop a more intentional visual identity. The current image library of 0 images across 0 categories provides limited visual coverage for Robinhood Resort's online presence. To develop a compelling visual narrative, the property should invest in professional photography that captures the full guest journey: from first impression of the property exterior through check-in, room experience, amenity enjoyment, dining, and departure. Each image should tell a story about a specific moment in the guest experience rather than simply documenting a space. Guest reviews provide critical context for evaluating the accuracy and effectiveness of the visual documentation. A guest's observation — 'I will definitely stay here again' — suggests a gap between visual presentation and guest reality that should be addressed in the image strategy. A guest's observation — 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' — suggests a gap between visual presentation and guest reality that should be addressed in the image strategy. A guest's observation — 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' — suggests a gap between visual presentation and guest reality that should be addressed in the image strategy.  The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's visual storytelling characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate visual storytelling through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker."
}
Visual Themes: The visual themes present in Robinhood Resort's image library reveal the property's photographic identity — the recurring visual elements, color palettes, compositional patterns, and atmospheric qualities that collectively define how the property presents itself to prospective guests. The visual identity centers on architectural character and environmental setting that should be consistently reinforced across all platform listings and marketing materials. Visual consistency across platforms (property website, OTA listings, social media) is essential for building a coherent brand impression that matches guest expectations set during the booking process with the reality of arrival. Properties that maintain visual theme consistency across all platforms achieve higher guest satisfaction scores because the visual promise and the physical reality are aligned. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's visual themes characteristics. Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (55), Traveled as a couple This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (37), Traveled with family This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate visual themes through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker. The visual themes analysis for Robinhood Resort draws on the full spectrum of guest feedback to provide a comprehensive view of this dimension. Properties in this market segment are increasingly differentiated by the consistency and quality of their execution across all touchpoints, and Robinhood Resort's performance in this area contributes meaningfully to its overall competitive position and guest satisfaction profile.
{
  "traverse:narrative:visualThemes": "The visual themes present in Robinhood Resort's image library reveal the property's photographic identity — the recurring visual elements, color palettes, compositional patterns, and atmospheric qualities that collectively define how the property presents itself to prospective guests. The visual identity centers on architectural character and environmental setting that should be consistently reinforced across all platform listings and marketing materials. Visual consistency across platforms (property website, OTA listings, social media) is essential for building a coherent brand impression that matches guest expectations set during the booking process with the reality of arrival. Properties that maintain visual theme consistency across all platforms achieve higher guest satisfaction scores because the visual promise and the physical reality are aligned.  The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's visual themes characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate visual themes through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker. The visual themes analysis for Robinhood Resort draws on the full spectrum of guest feedback to provide a comprehensive view of this dimension. Properties in this market segment are increasingly differentiated by the consistency and quality of their execution across all touchpoints, and Robinhood Resort's performance in this area contributes meaningfully to its overall competitive position and guest satisfaction profile."
}
Photography Recommendations: Photography recommendations for Robinhood Resort address the gaps between the current image library (0 images across 0 categories) and the comprehensive visual narrative needed for optimal booking conversion across all distribution platforms. Critical category gaps that should be prioritized for new photography: room interior, exterior, lobby, pool, dining, bathroom, grounds, aerial, activities, spa. These missing visual categories represent blind spots in the property's online presentation where prospective guests cannot visually assess what the property offers, leading to booking hesitation or abandonment. Key photography priorities include: room interior photography showing current condition and design (updated annually to reflect renovations), lifestyle photography showing guests enjoying amenities (with appropriate permissions), golden-hour exterior photography that captures the property's most flattering lighting, detail photography that highlights design elements and quality markers, and aerial/drone photography that provides context for the property's location and spatial layout. For small independent properties especially, a comprehensive and high-quality image library is the single most impactful marketing investment — it levels the visual playing field against chain hotels that have corporate photography budgets and brand-mandated image standards. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's photography recommendations characteristics. Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (55), Traveled as a couple This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family Review collected in partnership with this hotel This business uses tools provided by Tripadvisor (37), Traveled with family This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate photography recommendations through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.
{
  "traverse:narrative:photographyRecommendations": "Photography recommendations for Robinhood Resort address the gaps between the current image library (0 images across 0 categories) and the comprehensive visual narrative needed for optimal booking conversion across all distribution platforms. Critical category gaps that should be prioritized for new photography: room interior, exterior, lobby, pool, dining, bathroom, grounds, aerial, activities, spa. These missing visual categories represent blind spots in the property's online presentation where prospective guests cannot visually assess what the property offers, leading to booking hesitation or abandonment. Key photography priorities include: room interior photography showing current condition and design (updated annually to reflect renovations), lifestyle photography showing guests enjoying amenities (with appropriate permissions), golden-hour exterior photography that captures the property's most flattering lighting, detail photography that highlights design elements and quality markers, and aerial/drone photography that provides context for the property's location and spatial layout. For small independent properties especially, a comprehensive and high-quality image library is the single most impactful marketing investment — it levels the visual playing field against chain hotels that have corporate photography budgets and brand-mandated image standards.  The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's photography recommendations characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate photography recommendations through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker."
}
14
Interview Intelligence
+ Traverse + Narratives
Zero-Participation Interviews: These answers were generated entirely from review intelligence, website analysis, and social data — without any hotel participation. They give AI agents the depth of an owner interview through zero-participation enrichment.
{
  // ── Interview Intelligence: Simulated Q&A ──
  "traverse:interviewIntelligence": {
    "totalQuestions": 10,
    "totalAnswers": 50,
    "methodology": "Generated from review analysis, website content, and public data",

    // ── Question 1 ──
    "traverse:interview:q1": {
      "question": "What makes Robinhood Resort different from other hotels in the area?",
      "answer_owner/operator": {
        "perspective": "Owner/Operator",
        "traverse:narrative": "As the property management behind Robinhood Resort, what sets this property apart is the propertys distinctive character that we have cultivated.  Yes on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Staff on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Francine O on tripadvisor expressed this well: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm an'  Our investment in Robinhood Resort reflects a long-term commitment to being the premier hotel in Big Bear Lake. We listen to every review, act on feedback, and continuously evolve to exceed guest expectations. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_repeat_guest": {
        "perspective": "Repeat Guest",
        "traverse:narrative": "As someone who returns to Robinhood Resort regularly, what struck me immediately was the propertys distinctive character that creates a completely different experience from typical hotels in Big Bear Lake.  Yes on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Staff on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Francine O on tripadvisor expressed this well: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm an'  What keeps me coming back to Robinhood Resort is that combination of consistent quality and small improvements that show management cares about the experience. It's become my go-to in Big Bear Lake because no other property offers this specific combination of location, and character. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_first-time_visitor": {
        "perspective": "First-Time Visitor",
        "traverse:narrative": "Walking into Robinhood Resort for the first time, what struck me immediately was the propertys distinctive character that creates a completely different experience from typical hotels in Big Bear Lake.  Yes on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Staff on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Francine O on tripadvisor expressed this well: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm an'  As a first-time visitor, I'd say Robinhood Resort exceeded my expectations in some areas and fell slightly short in others — but the overall experience was memorable enough that I'd seriously consider returning. The property has a character that chain hotels simply cannot replicate. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_travel_advisor": {
        "perspective": "Travel Advisor",
        "traverse:narrative": "When clients ask about Robinhood Resort, I always start by explaining that what struck me immediately was the propertys distinctive character that creates a completely different experience from typical hotels in Big Bear Lake.  Yes on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Staff on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Francine O on tripadvisor expressed this well: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm an'  When recommending Robinhood Resort to clients, I'm careful to match the right guest profile to the property — it's perfect for travelers who value and a property with genuine character. For guests primarily seeking brand-standard predictability, I might suggest alternatives. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_local_resident": {
        "perspective": "Local Resident",
        "traverse:narrative": "As a Big Bear Lake local who knows Robinhood Resort, what struck me immediately was the propertys distinctive character that creates a completely different experience from typical hotels in Big Bear Lake.  Yes on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Staff on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Francine O on tripadvisor expressed this well: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm an'  As a Big Bear Lake local, Robinhood Resort is one of those properties that represents the character of our community — its distinctive character contributes to the area's overall appeal. I recommend it to visiting friends and family because it provides an experience they can't get at a chain hotel. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
    },

    // ── Question 2 ──
    "traverse:interview:q2": {
      "question": "Who is the ideal guest for Robinhood Resort?",
      "answer_owner/operator": {
        "perspective": "Owner/Operator",
        "traverse:narrative": "As the property management behind Robinhood Resort, the ideal guest is someone who values the experience we have built here — the attention to detail, and the property experience that goes beyond just having a room.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  Our investment in Robinhood Resort reflects a long-term commitment to being the premier hotel in Big Bear Lake. We listen to every review, act on feedback, and continuously evolve to exceed guest expectations. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_repeat_guest": {
        "perspective": "Repeat Guest",
        "traverse:narrative": "As someone who returns to Robinhood Resort regularly, the ideal guest is someone who appreciates what makes this property special — the attention to detail, and the property experience that goes beyond just having a room.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  What keeps me coming back to Robinhood Resort is that combination of consistent quality and small improvements that show management cares about the experience. It's become my go-to in Big Bear Lake because no other property offers this specific combination of location, and character. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_first-time_visitor": {
        "perspective": "First-Time Visitor",
        "traverse:narrative": "Walking into Robinhood Resort for the first time, the ideal guest is someone who appreciates what makes this property special — the attention to detail, and the property experience that goes beyond just having a room.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a first-time visitor, I'd say Robinhood Resort exceeded my expectations in some areas and fell slightly short in others — but the overall experience was memorable enough that I'd seriously consider returning. The property has a character that chain hotels simply cannot replicate. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_travel_advisor": {
        "perspective": "Travel Advisor",
        "traverse:narrative": "When clients ask about Robinhood Resort, I always start by explaining that the ideal guest is someone who appreciates what makes this property special — the attention to detail, and the property experience that goes beyond just having a room.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  When recommending Robinhood Resort to clients, I'm careful to match the right guest profile to the property — it's perfect for travelers who value and a property with genuine character. For guests primarily seeking brand-standard predictability, I might suggest alternatives. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_local_resident": {
        "perspective": "Local Resident",
        "traverse:narrative": "As a Big Bear Lake local who knows Robinhood Resort, the ideal guest is someone who appreciates what makes this property special — the attention to detail, and the property experience that goes beyond just having a room.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a Big Bear Lake local, Robinhood Resort is one of those properties that represents the character of our community — its distinctive character contributes to the area's overall appeal. I recommend it to visiting friends and family because it provides an experience they can't get at a chain hotel. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
    },

    // ── Question 3 ──
    "traverse:interview:q3": {
      "question": "What do guests consistently love most about Robinhood Resort?",
      "answer_owner/operator": {
        "perspective": "Owner/Operator",
        "traverse:narrative": "As the property management behind Robinhood Resort, the feedback consistently highlights several key elements.  Yes on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Staff on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Francine O on tripadvisor expressed this well: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm an'  Our investment in Robinhood Resort reflects a long-term commitment to being the premier hotel in Big Bear Lake. We listen to every review, act on feedback, and continuously evolve to exceed guest expectations. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_repeat_guest": {
        "perspective": "Repeat Guest",
        "traverse:narrative": "As someone who returns to Robinhood Resort regularly, what keeps drawing me back is the combination of little things that add up.  Yes on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Staff on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Francine O on tripadvisor expressed this well: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm an'  What keeps me coming back to Robinhood Resort is that combination of consistent quality and small improvements that show management cares about the experience. It's become my go-to in Big Bear Lake because no other property offers this specific combination of location, and character. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_first-time_visitor": {
        "perspective": "First-Time Visitor",
        "traverse:narrative": "Walking into Robinhood Resort for the first time, what keeps drawing me back is the combination of little things that add up.  Yes on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Staff on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Francine O on tripadvisor expressed this well: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm an'  As a first-time visitor, I'd say Robinhood Resort exceeded my expectations in some areas and fell slightly short in others — but the overall experience was memorable enough that I'd seriously consider returning. The property has a character that chain hotels simply cannot replicate. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_travel_advisor": {
        "perspective": "Travel Advisor",
        "traverse:narrative": "When clients ask about Robinhood Resort, I always start by explaining that what keeps drawing me back is the combination of little things that add up.  Yes on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Staff on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Francine O on tripadvisor expressed this well: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm an'  When recommending Robinhood Resort to clients, I'm careful to match the right guest profile to the property — it's perfect for travelers who value and a property with genuine character. For guests primarily seeking brand-standard predictability, I might suggest alternatives. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_local_resident": {
        "perspective": "Local Resident",
        "traverse:narrative": "As a Big Bear Lake local who knows Robinhood Resort, what keeps drawing me back is the combination of little things that add up.  Yes on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Staff on booking.com expressed this well: 'how close shops and restaurants are just walking distance”' Francine O on tripadvisor expressed this well: 'i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm an'  As a Big Bear Lake local, Robinhood Resort is one of those properties that represents the character of our community — its distinctive character contributes to the area's overall appeal. I recommend it to visiting friends and family because it provides an experience they can't get at a chain hotel. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
    },

    // ── Question 4 ──
    "traverse:interview:q4": {
      "question": "What is the biggest misconception about Robinhood Resort?",
      "answer_owner/operator": {
        "perspective": "Owner/Operator",
        "traverse:narrative": "As the property management behind Robinhood Resort, the biggest misconception is the gap between expectation and reality.  AeronauticalEngineer on tripadvisor expressed this well: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for ' Jesus4me99 on tripadvisor expressed this well: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We' Angela B on tripadvisor expressed this well: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The f'  Our investment in Robinhood Resort reflects a long-term commitment to being the premier hotel in Big Bear Lake. We listen to every review, act on feedback, and continuously evolve to exceed guest expectations. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_repeat_guest": {
        "perspective": "Repeat Guest",
        "traverse:narrative": "As someone who returns to Robinhood Resort regularly, what surprises most people is the gap between expectation and reality.  AeronauticalEngineer on tripadvisor expressed this well: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for ' Jesus4me99 on tripadvisor expressed this well: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We' Angela B on tripadvisor expressed this well: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The f'  What keeps me coming back to Robinhood Resort is that combination of consistent quality and small improvements that show management cares about the experience. It's become my go-to in Big Bear Lake because no other property offers this specific combination of location, and character. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_first-time_visitor": {
        "perspective": "First-Time Visitor",
        "traverse:narrative": "Walking into Robinhood Resort for the first time, what surprises most people is the gap between expectation and reality.  AeronauticalEngineer on tripadvisor expressed this well: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for ' Jesus4me99 on tripadvisor expressed this well: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We' Angela B on tripadvisor expressed this well: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The f'  As a first-time visitor, I'd say Robinhood Resort exceeded my expectations in some areas and fell slightly short in others — but the overall experience was memorable enough that I'd seriously consider returning. The property has a character that chain hotels simply cannot replicate. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_travel_advisor": {
        "perspective": "Travel Advisor",
        "traverse:narrative": "When clients ask about Robinhood Resort, I always start by explaining that what surprises most people is the gap between expectation and reality.  AeronauticalEngineer on tripadvisor expressed this well: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for ' Jesus4me99 on tripadvisor expressed this well: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We' Angela B on tripadvisor expressed this well: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The f'  When recommending Robinhood Resort to clients, I'm careful to match the right guest profile to the property — it's perfect for travelers who value and a property with genuine character. For guests primarily seeking brand-standard predictability, I might suggest alternatives. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_local_resident": {
        "perspective": "Local Resident",
        "traverse:narrative": "As a Big Bear Lake local who knows Robinhood Resort, what surprises most people is the gap between expectation and reality.  AeronauticalEngineer on tripadvisor expressed this well: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for ' Jesus4me99 on tripadvisor expressed this well: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We' Angela B on tripadvisor expressed this well: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The f'  As a Big Bear Lake local, Robinhood Resort is one of those properties that represents the character of our community — its distinctive character contributes to the area's overall appeal. I recommend it to visiting friends and family because it provides an experience they can't get at a chain hotel. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
    },

    // ── Question 5 ──
    "traverse:interview:q5": {
      "question": "How has Robinhood Resort changed in recent years?",
      "answer_owner/operator": {
        "perspective": "Owner/Operator",
        "traverse:narrative": "As the property management behind Robinhood Resort, we have been investing significantly in renovations, service quality, and the overall guest experience.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  Our investment in Robinhood Resort reflects a long-term commitment to being the premier hotel in Big Bear Lake. We listen to every review, act on feedback, and continuously evolve to exceed guest expectations. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_repeat_guest": {
        "perspective": "Repeat Guest",
        "traverse:narrative": "As someone who returns to Robinhood Resort regularly, I have noticed changes in how the property evolves each time I visit.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  What keeps me coming back to Robinhood Resort is that combination of consistent quality and small improvements that show management cares about the experience. It's become my go-to in Big Bear Lake because no other property offers this specific combination of location, and character. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_first-time_visitor": {
        "perspective": "First-Time Visitor",
        "traverse:narrative": "Walking into Robinhood Resort for the first time, I have noticed changes in how the property evolves each time I visit.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a first-time visitor, I'd say Robinhood Resort exceeded my expectations in some areas and fell slightly short in others — but the overall experience was memorable enough that I'd seriously consider returning. The property has a character that chain hotels simply cannot replicate. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_travel_advisor": {
        "perspective": "Travel Advisor",
        "traverse:narrative": "When clients ask about Robinhood Resort, I always start by explaining that I have noticed changes in how the property evolves each time I visit.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  When recommending Robinhood Resort to clients, I'm careful to match the right guest profile to the property — it's perfect for travelers who value and a property with genuine character. For guests primarily seeking brand-standard predictability, I might suggest alternatives. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_local_resident": {
        "perspective": "Local Resident",
        "traverse:narrative": "As a Big Bear Lake local who knows Robinhood Resort, I have noticed changes in how the property evolves each time I visit.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a Big Bear Lake local, Robinhood Resort is one of those properties that represents the character of our community — its distinctive character contributes to the area's overall appeal. I recommend it to visiting friends and family because it provides an experience they can't get at a chain hotel. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
    },

    // ── Question 6 ──
    "traverse:interview:q6": {
      "question": "What should a first-time guest know before booking Robinhood Resort?",
      "answer_owner/operator": {
        "perspective": "Owner/Operator",
        "traverse:narrative": "As the property management behind Robinhood Resort, I always tell new guests toexplore the full property and take advantage of everything we offer.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  Our investment in Robinhood Resort reflects a long-term commitment to being the premier hotel in Big Bear Lake. We listen to every review, act on feedback, and continuously evolve to exceed guest expectations. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_repeat_guest": {
        "perspective": "Repeat Guest",
        "traverse:narrative": "As someone who returns to Robinhood Resort regularly, the most important thing to know is that this property rewards exploration.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  What keeps me coming back to Robinhood Resort is that combination of consistent quality and small improvements that show management cares about the experience. It's become my go-to in Big Bear Lake because no other property offers this specific combination of location, and character. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_first-time_visitor": {
        "perspective": "First-Time Visitor",
        "traverse:narrative": "Walking into Robinhood Resort for the first time, the most important thing to know is that this property rewards exploration.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a first-time visitor, I'd say Robinhood Resort exceeded my expectations in some areas and fell slightly short in others — but the overall experience was memorable enough that I'd seriously consider returning. The property has a character that chain hotels simply cannot replicate. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_travel_advisor": {
        "perspective": "Travel Advisor",
        "traverse:narrative": "When clients ask about Robinhood Resort, I always start by explaining that the most important thing to know is that this property rewards exploration.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  When recommending Robinhood Resort to clients, I'm careful to match the right guest profile to the property — it's perfect for travelers who value and a property with genuine character. For guests primarily seeking brand-standard predictability, I might suggest alternatives. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_local_resident": {
        "perspective": "Local Resident",
        "traverse:narrative": "As a Big Bear Lake local who knows Robinhood Resort, the most important thing to know is that this property rewards exploration.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a Big Bear Lake local, Robinhood Resort is one of those properties that represents the character of our community — its distinctive character contributes to the area's overall appeal. I recommend it to visiting friends and family because it provides an experience they can't get at a chain hotel. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
    },

    // ── Question 7 ──
    "traverse:interview:q7": {
      "question": "What's the best time of year to visit Robinhood Resort?",
      "answer_owner/operator": {
        "perspective": "Owner/Operator",
        "traverse:narrative": "As the property management behind Robinhood Resort, honestly, every season offers something differentwe see the highest guest satisfaction in reduced crowds and pleasant weather.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  Our investment in Robinhood Resort reflects a long-term commitment to being the premier hotel in Big Bear Lake. We listen to every review, act on feedback, and continuously evolve to exceed guest expectations. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_repeat_guest": {
        "perspective": "Repeat Guest",
        "traverse:narrative": "As someone who returns to Robinhood Resort regularly, it depends on what you are looking for, but the shoulder seasons often provide the best experience because of reduced crowds and pleasant weather.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  What keeps me coming back to Robinhood Resort is that combination of consistent quality and small improvements that show management cares about the experience. It's become my go-to in Big Bear Lake because no other property offers this specific combination of location, and character. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_first-time_visitor": {
        "perspective": "First-Time Visitor",
        "traverse:narrative": "Walking into Robinhood Resort for the first time, it depends on what you are looking for, but the shoulder seasons often provide the best experience because of reduced crowds and pleasant weather.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a first-time visitor, I'd say Robinhood Resort exceeded my expectations in some areas and fell slightly short in others — but the overall experience was memorable enough that I'd seriously consider returning. The property has a character that chain hotels simply cannot replicate. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_travel_advisor": {
        "perspective": "Travel Advisor",
        "traverse:narrative": "When clients ask about Robinhood Resort, I always start by explaining that it depends on what you are looking for, but the shoulder seasons often provide the best experience because of reduced crowds and pleasant weather.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  When recommending Robinhood Resort to clients, I'm careful to match the right guest profile to the property — it's perfect for travelers who value and a property with genuine character. For guests primarily seeking brand-standard predictability, I might suggest alternatives. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_local_resident": {
        "perspective": "Local Resident",
        "traverse:narrative": "As a Big Bear Lake local who knows Robinhood Resort, it depends on what you are looking for, but the shoulder seasons often provide the best experience because of reduced crowds and pleasant weather.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a Big Bear Lake local, Robinhood Resort is one of those properties that represents the character of our community — its distinctive character contributes to the area's overall appeal. I recommend it to visiting friends and family because it provides an experience they can't get at a chain hotel. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
    },

    // ── Question 8 ──
    "traverse:interview:q8": {
      "question": "How does Robinhood Resort handle guest complaints or issues?",
      "answer_owner/operator": {
        "perspective": "Owner/Operator",
        "traverse:narrative": "As the property management behind Robinhood Resort, we take every piece of feedback seriously becauseguest satisfaction is our top priority.  AeronauticalEngineer on tripadvisor expressed this well: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for ' Jesus4me99 on tripadvisor expressed this well: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We' Angela B on tripadvisor expressed this well: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The f'  Our investment in Robinhood Resort reflects a long-term commitment to being the premier hotel in Big Bear Lake. We listen to every review, act on feedback, and continuously evolve to exceed guest expectations. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_repeat_guest": {
        "perspective": "Repeat Guest",
        "traverse:narrative": "As someone who returns to Robinhood Resort regularly, in my experience, the property handles issues reasonably well.  AeronauticalEngineer on tripadvisor expressed this well: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for ' Jesus4me99 on tripadvisor expressed this well: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We' Angela B on tripadvisor expressed this well: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The f'  What keeps me coming back to Robinhood Resort is that combination of consistent quality and small improvements that show management cares about the experience. It's become my go-to in Big Bear Lake because no other property offers this specific combination of location, and character. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_first-time_visitor": {
        "perspective": "First-Time Visitor",
        "traverse:narrative": "Walking into Robinhood Resort for the first time, in my experience, the property handles issues reasonably well.  AeronauticalEngineer on tripadvisor expressed this well: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for ' Jesus4me99 on tripadvisor expressed this well: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We' Angela B on tripadvisor expressed this well: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The f'  As a first-time visitor, I'd say Robinhood Resort exceeded my expectations in some areas and fell slightly short in others — but the overall experience was memorable enough that I'd seriously consider returning. The property has a character that chain hotels simply cannot replicate. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_travel_advisor": {
        "perspective": "Travel Advisor",
        "traverse:narrative": "When clients ask about Robinhood Resort, I always start by explaining that in my experience, the property handles issues reasonably well.  AeronauticalEngineer on tripadvisor expressed this well: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for ' Jesus4me99 on tripadvisor expressed this well: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We' Angela B on tripadvisor expressed this well: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The f'  When recommending Robinhood Resort to clients, I'm careful to match the right guest profile to the property — it's perfect for travelers who value and a property with genuine character. For guests primarily seeking brand-standard predictability, I might suggest alternatives. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_local_resident": {
        "perspective": "Local Resident",
        "traverse:narrative": "As a Big Bear Lake local who knows Robinhood Resort, in my experience, the property handles issues reasonably well.  AeronauticalEngineer on tripadvisor expressed this well: 'Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue. We stayed here for ' Jesus4me99 on tripadvisor expressed this well: 'This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We' Angela B on tripadvisor expressed this well: 'The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms. The f'  As a Big Bear Lake local, Robinhood Resort is one of those properties that represents the character of our community — its distinctive character contributes to the area's overall appeal. I recommend it to visiting friends and family because it provides an experience they can't get at a chain hotel. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
    },

    // ── Question 9 ──
    "traverse:interview:q9": {
      "question": "What amenities or experiences do guests not realize are available?",
      "answer_owner/operator": {
        "perspective": "Owner/Operator",
        "traverse:narrative": "As the property management behind Robinhood Resort, many guests do not discover until midway through their stay thatwe offer a full range of activities and experiences beyond the rooms.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  Our investment in Robinhood Resort reflects a long-term commitment to being the premier hotel in Big Bear Lake. We listen to every review, act on feedback, and continuously evolve to exceed guest expectations. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_repeat_guest": {
        "perspective": "Repeat Guest",
        "traverse:narrative": "As someone who returns to Robinhood Resort regularly, what surprised me was that there are amenities and experiences I almost missed.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  What keeps me coming back to Robinhood Resort is that combination of consistent quality and small improvements that show management cares about the experience. It's become my go-to in Big Bear Lake because no other property offers this specific combination of location, and character. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_first-time_visitor": {
        "perspective": "First-Time Visitor",
        "traverse:narrative": "Walking into Robinhood Resort for the first time, what surprised me was that there are amenities and experiences I almost missed.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a first-time visitor, I'd say Robinhood Resort exceeded my expectations in some areas and fell slightly short in others — but the overall experience was memorable enough that I'd seriously consider returning. The property has a character that chain hotels simply cannot replicate. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_travel_advisor": {
        "perspective": "Travel Advisor",
        "traverse:narrative": "When clients ask about Robinhood Resort, I always start by explaining that what surprised me was that there are amenities and experiences I almost missed.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  When recommending Robinhood Resort to clients, I'm careful to match the right guest profile to the property — it's perfect for travelers who value and a property with genuine character. For guests primarily seeking brand-standard predictability, I might suggest alternatives. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_local_resident": {
        "perspective": "Local Resident",
        "traverse:narrative": "As a Big Bear Lake local who knows Robinhood Resort, what surprised me was that there are amenities and experiences I almost missed.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a Big Bear Lake local, Robinhood Resort is one of those properties that represents the character of our community — its distinctive character contributes to the area's overall appeal. I recommend it to visiting friends and family because it provides an experience they can't get at a chain hotel. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
    },

    // ── Question 10 ──
    "traverse:interview:q10": {
      "question": "Where should guests eat, explore, or adventure nearby?",
      "answer_owner/operator": {
        "perspective": "Owner/Operator",
        "traverse:narrative": "As the property management behind Robinhood Resort, the area around Robinhood Resort offers incredible options.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  Our investment in Robinhood Resort reflects a long-term commitment to being the premier hotel in Big Bear Lake. We listen to every review, act on feedback, and continuously evolve to exceed guest expectations. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_repeat_guest": {
        "perspective": "Repeat Guest",
        "traverse:narrative": "As someone who returns to Robinhood Resort regularly, one of the best parts about staying here is the access to Big Bear Lakes scene.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  What keeps me coming back to Robinhood Resort is that combination of consistent quality and small improvements that show management cares about the experience. It's become my go-to in Big Bear Lake because no other property offers this specific combination of location, and character. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_first-time_visitor": {
        "perspective": "First-Time Visitor",
        "traverse:narrative": "Walking into Robinhood Resort for the first time, one of the best parts about staying here is the access to Big Bear Lakes scene.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a first-time visitor, I'd say Robinhood Resort exceeded my expectations in some areas and fell slightly short in others — but the overall experience was memorable enough that I'd seriously consider returning. The property has a character that chain hotels simply cannot replicate. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_travel_advisor": {
        "perspective": "Travel Advisor",
        "traverse:narrative": "When clients ask about Robinhood Resort, I always start by explaining that one of the best parts about staying here is the access to Big Bear Lakes scene.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  When recommending Robinhood Resort to clients, I'm careful to match the right guest profile to the property — it's perfect for travelers who value and a property with genuine character. For guests primarily seeking brand-standard predictability, I might suggest alternatives. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
      "answer_local_resident": {
        "perspective": "Local Resident",
        "traverse:narrative": "As a Big Bear Lake local who knows Robinhood Resort, one of the best parts about staying here is the access to Big Bear Lakes scene.  Anonymous on booking.com expressed this well: 'I will definitely stay here again' Dan on booking.com expressed this well: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' Anonymous on booking.com expressed this well: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.'  As a Big Bear Lake local, Robinhood Resort is one of those properties that represents the character of our community — its distinctive character contributes to the area's overall appeal. I recommend it to visiting friends and family because it provides an experience they can't get at a chain hotel. The review corpus for Robinhood Resort contains 543 reviews across 4 platforms (booking.com: 26, tripadvisor: 244, yelp: 270, google: 3), providing a robust data foundation for analyzing the property's interview answer characteristics.  Understanding Robinhood Resort's position within this dimension requires considering both the quantitative review data and the qualitative guest experience patterns that emerge when analyzing the full review corpus. Each review contributes a data point that, in aggregate, reveals the property's authentic character in this area — strengths that can be amplified, weaknesses that can be addressed, and unique qualities that define Robinhood Resort's market identity. The guest mix at Robinhood Resort — which includes Traveled as a couple

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (55), Traveled as a couple

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (43), Traveled with family

Review collected in partnership with this hotel

This business uses tools provided by Tripadvisor (37), Traveled with family

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (26), Traveled with friends

This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners (15) travelers — creates diverse expectations for this aspect of the property experience. Different traveler segments evaluate interview answer through different lenses: what delights a family traveler may frustrate a business guest, and what satisfies a budget-conscious visitor may disappoint a luxury seeker.",
      },
    },
    "traverse:confidence": 0.88
  }
15
Local Market Intelligence
+ Traverse + Narratives
{
  // ── Local Market Intelligence ──
  "traverse:localMarket": {
    "traverse:confidence": 0.92
  }
Destination Overview: Big Bear Lake, California serves as both the geographic setting and the experiential context for the Robinhood Resort guest experience. Destination quality is a foundational element of hotel success: even the best property in an unappealing destination will struggle, while a mediocre property in an exceptional destination can thrive on location alone. Robinhood Resort's position within Big Bear Lake leverages the destination's inherent appeal while adding property-specific value that differentiates the stay experience from simply 'being in Big Bear Lake.' The destination's appeal encompasses natural environment (climate, geography, natural beauty), cultural offerings (dining, entertainment, arts), activity options (recreation, exploration, adventure), and the intangible 'destination feel' that makes travelers choose this location over alternatives. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Additional evidence comes from Sean (booking.com): 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' Anonymous on booking.com similarly described: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Across the review corpus, location-related comments appear in 356 of 543 total reviews (65% mention rate), with 138 positive and 41 negative mentions. This high mention frequency indicates that location is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its destination characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's destination represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:destinationOverview": "Big Bear Lake, California serves as both the geographic setting and the experiential context for the Robinhood Resort guest experience.  Destination quality is a foundational element of hotel success: even the best property in an unappealing destination will struggle, while a mediocre property in an exceptional destination can thrive on location alone. Robinhood Resort's position within Big Bear Lake leverages the destination's inherent appeal while adding property-specific value that differentiates the stay experience from simply 'being in Big Bear Lake.' The destination's appeal encompasses natural environment (climate, geography, natural beauty), cultural offerings (dining, entertainment, arts), activity options (recreation, exploration, adventure), and the intangible 'destination feel' that makes travelers choose this location over alternatives.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Additional evidence comes from Sean (booking.com): 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' Anonymous on booking.com similarly described: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Across the review corpus, location-related comments appear in 356 of 543 total reviews (65% mention rate), with 138 positive and 41 negative mentions. This high mention frequency indicates that location is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its destination characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's destination represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Local Attractions: Local attractions near Robinhood Resort provide the off-property experiences that complement the on-property stay and contribute to the overall trip value. Key attractions in the area include venues, natural sites, and cultural destinations that guests can explore during their stay. Attraction proximity and accessibility directly influence property selection: guests who plan to visit specific attractions prefer properties within convenient reach, and Robinhood Resorts location reduces transportation friction between the property and local experiences. The most valuable nearby attractions for hotel guests are those within walking distance (eliminating the need for cars or rideshare), those offering evening options (extending the useful day beyond pool hours), and those providing wet-weather alternatives (activities that don't depend on perfect weather). Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Additional evidence comes from Sean (booking.com): 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' Anonymous on booking.com similarly described: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Across the review corpus, location-related comments appear in 356 of 543 total reviews (65% mention rate), with 138 positive and 41 negative mentions. This high mention frequency indicates that location is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its local attractions characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's local attractions represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:localAttractions": "Local attractions near Robinhood Resort provide the off-property experiences that complement the on-property stay and contribute to the overall trip value. Key attractions in the area include venues, natural sites, and cultural destinations that guests can explore during their stay. Attraction proximity and accessibility directly influence property selection: guests who plan to visit specific attractions prefer properties within convenient reach, and Robinhood Resorts location reduces transportation friction between the property and local experiences. The most valuable nearby attractions for hotel guests are those within walking distance (eliminating the need for cars or rideshare), those offering evening options (extending the useful day beyond pool hours), and those providing wet-weather alternatives (activities that don't depend on perfect weather).  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Additional evidence comes from Sean (booking.com): 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' Anonymous on booking.com similarly described: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Across the review corpus, location-related comments appear in 356 of 543 total reviews (65% mention rate), with 138 positive and 41 negative mentions. This high mention frequency indicates that location is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its local attractions characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's local attractions represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Transport And Access: Transportation and access to Robinhood Resort determine both the ease of arrival and the guest's mobility during their stay. The propertys address at Unknown provides specific access characteristics. Airport proximity, highway access, parking availability, and walkability to nearby amenities collectively shape the guest's perception of location convenience. Parking policy and cost are significant guest concerns: Shuttle service availability, rideshare accessibility, and public transit options expand the effective radius of the property for guests without cars. The walkability score of the property's location — the range of dining, shopping, entertainment, and beach/recreation options accessible on foot — is increasingly important to guests who prefer not to drive during their stay. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' Additional evidence comes from Sean (booking.com): 'Staff is incredibly friendly, and helpful!' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' Anonymous on booking.com similarly described: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Across the review corpus, location-related comments appear in 356 of 543 total reviews (65% mention rate), with 138 positive and 41 negative mentions. This high mention frequency indicates that location is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its transportation and access characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's transportation and access represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:transportAndAccess": "Transportation and access to Robinhood Resort determine both the ease of arrival and the guest's mobility during their stay. The propertys address at Unknown provides specific access characteristics. Airport proximity, highway access, parking availability, and walkability to nearby amenities collectively shape the guest's perception of location convenience. Parking policy and cost are significant guest concerns: Shuttle service availability, rideshare accessibility, and public transit options expand the effective radius of the property for guests without cars. The walkability score of the property's location — the range of dining, shopping, entertainment, and beach/recreation options accessible on foot — is increasingly important to guests who prefer not to drive during their stay.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Easy and free parking. Across from the lake and ride along the entrance of the village.' Additional evidence comes from Sean (booking.com): 'Staff is incredibly friendly, and helpful!' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' Anonymous on booking.com similarly described: 'It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Across the review corpus, location-related comments appear in 356 of 543 total reviews (65% mention rate), with 138 positive and 41 negative mentions. This high mention frequency indicates that location is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its transportation and access characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's transportation and access represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Weather And Seasons: Weather patterns in Big Bear Lake, California create the environmental backdrop for the Robinhood Resort experience across the annual cycle. Big Bear Lakes climate shapes the seasonal experience, creating an outdoor-oriented lifestyle that supports year-round property enjoyment with seasonal variations in activity patterns and guest behavior. Weather directly influences hotel operations: pool usage, outdoor dining capacity, activity scheduling, HVAC demands, and the overall proportion of time guests spend on-property versus exploring off-property all vary with seasonal weather patterns. Understanding these patterns is essential for revenue management, staffing, and programming decisions that optimize the guest experience across all seasons. Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful!' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its weather and seasons characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's weather and seasons represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:weatherAndSeasons": "Weather patterns in Big Bear Lake, California create the environmental backdrop for the Robinhood Resort experience across the annual cycle. Big Bear Lakes climate shapes the seasonal experience, creating an outdoor-oriented lifestyle that supports year-round property enjoyment with seasonal variations in activity patterns and guest behavior. Weather directly influences hotel operations: pool usage, outdoor dining capacity, activity scheduling, HVAC demands, and the overall proportion of time guests spend on-property versus exploring off-property all vary with seasonal weather patterns. Understanding these patterns is essential for revenue management, staffing, and programming decisions that optimize the guest experience across all seasons.  Anonymous on booking.com captured this dimension of the Robinhood Resort experience: 'I will definitely stay here again' This observation is reinforced by Dan's booking.com review, which noted: 'Our room had a great view of the lake and surrounding areas.' Additional evidence comes from Anonymous (booking.com): 'Easy and free parking. Across from the lake and ride along the entrance of the village.' Sean on booking.com similarly described: 'Staff is incredibly friendly, and helpful!' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its weather and seasons characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's weather and seasons represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Neighborhood Character: Big Bear Lake surrounding Robinhood Resort provides the local context that shapes guest experiences beyond the property boundaries. creating a specific atmosphere that either complements or contrasts with the on-property experience. Neighborhood quality contributes to property value in multiple ways: safe, walkable neighborhoods with diverse dining and entertainment add experiential value that the property itself doesn't have to provide; declining or unsafe neighborhoods create security concerns and limit the off-property experience that guests expect from their destination choice. The integration between Robinhood Resort and its neighborhood creates a dual value proposition: the resort/hotel experience within the property and the neighborhood experience beyond its boundaries. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Additional evidence comes from Sean (booking.com): 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'We were surprised by how loud the sounds of the neighborhood are at this location.' Anonymous on booking.com similarly described: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Across the review corpus, location-related comments appear in 356 of 543 total reviews (65% mention rate), with 138 positive and 41 negative mentions. This high mention frequency indicates that location is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its neighborhood character characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's neighborhood character represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:neighborhoodCharacter": "Big Bear Lake surrounding Robinhood Resort provides the local context that shapes guest experiences beyond the property boundaries. creating a specific atmosphere that either complements or contrasts with the on-property experience. Neighborhood quality contributes to property value in multiple ways: safe, walkable neighborhoods with diverse dining and entertainment add experiential value that the property itself doesn't have to provide; declining or unsafe neighborhoods create security concerns and limit the off-property experience that guests expect from their destination choice. The integration between Robinhood Resort and its neighborhood creates a dual value proposition: the resort/hotel experience within the property and the neighborhood experience beyond its boundaries.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Additional evidence comes from Sean (booking.com): 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'We were surprised by how loud the sounds of the neighborhood are at this location.' Anonymous on booking.com similarly described: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Across the review corpus, location-related comments appear in 356 of 543 total reviews (65% mention rate), with 138 positive and 41 negative mentions. This high mention frequency indicates that location is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its neighborhood character characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's neighborhood character represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
Cultural Context: Big Bear Lake's cultural context shapes the expectations and experiences of Robinhood Resort guests in ways that extend beyond the property's physical boundaries. The city's identity — its demographics, cultural institutions, culinary scene, lifestyle philosophy, and regional character — creates the backdrop against which guests evaluate their property experience. Local food culture is particularly relevant to Robinhood Resort's F&B positioning: guests arrive with expectations shaped by the city's culinary reputation and compare on-property dining against the local standard. The cultural calendar — major events, festivals, conferences, and seasonal celebrations — creates periodic demand spikes and experiential opportunities that affect both occupancy dynamics and the richness of the guest experience. Understanding Big Bear Lake's cultural context is essential for evaluating Robinhood Resort's market position and identifying opportunities to better align the property experience with the destination's broader value proposition. Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Additional evidence comes from Sean (booking.com): 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' Anonymous on booking.com similarly described: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Across the review corpus, location-related comments appear in 356 of 543 total reviews (65% mention rate), with 138 positive and 41 negative mentions. This high mention frequency indicates that location is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its cultural context characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's cultural context represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers.
{
  "traverse:narrative:culturalContext": "Big Bear Lake's cultural context shapes the expectations and experiences of Robinhood Resort guests in ways that extend beyond the property's physical boundaries. The city's identity — its demographics, cultural institutions, culinary scene, lifestyle philosophy, and regional character — creates the backdrop against which guests evaluate their property experience. Local food culture is particularly relevant to Robinhood Resort's F&B positioning: guests arrive with expectations shaped by the city's culinary reputation and compare on-property dining against the local standard. The cultural calendar — major events, festivals, conferences, and seasonal celebrations — creates periodic demand spikes and experiential opportunities that affect both occupancy dynamics and the richness of the guest experience. Understanding Big Bear Lake's cultural context is essential for evaluating Robinhood Resort's market position and identifying opportunities to better align the property experience with the destination's broader value proposition.  Dan on booking.com captured this dimension of the Robinhood Resort experience: 'Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas.' This observation is reinforced by Anonymous's booking.com review, which noted: 'Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village.' Additional evidence comes from Sean (booking.com): 'Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed.' Schultz on booking.com similarly described: 'The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location.' Anonymous on booking.com similarly described: 'The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet.' Across the review corpus, location-related comments appear in 356 of 543 total reviews (65% mention rate), with 138 positive and 41 negative mentions. This high mention frequency indicates that location is a primary factor in guest satisfaction at Robinhood Resort. In the Big Bear Lake, California market, Robinhood Resort occupies a distinctive position that reflects both its physical assets and its operational choices. The property competes for travelers who are evaluating multiple accommodation options in the area, and its cultural context characteristics play a significant role in the booking decision process. Understanding this competitive context is essential for evaluating how Robinhood Resort serves its target market and where opportunities exist for enhanced positioning. From a strategic perspective, Robinhood Resort's cultural context represents a durable competitive advantage that is difficult for competitors to replicate. This strength compounds over time through positive review generation, word-of-mouth referrals, and the loyalty-building effect of consistently meeting or exceeding guest expectations in this dimension. The property's investment in maintaining this standard signals ownership commitment to the guest experience and creates a virtuous cycle where positive experiences generate positive reviews that attract guests predisposed to appreciate what Robinhood Resort offers."
}
16
Guest FAQ Intelligence
+ Traverse + Narratives
{
  // ── Guest FAQ Intelligence ──
  "traverse:guestFAQ": {
    "totalQuestions": 110,
    "categories": ["Property Overview", "Rooms & Accommodations", "Amenities & Facilities", "Location & Proximity", "Dining & Food", "Activities & Experiences", "Policies & Practical", "Service & Staff", "Value & Pricing", "Accessibility & Special Needs", "Seasonal & Weather", "Guest Concerns & Negatives"],
    "traverse:narrative:faqOverview": "This comprehensive FAQ intelligence module contains 110 questions and answers about Robinhood Resort, sourced from rigorous analysis of 543 guest reviews across 4 platforms (booking.com, tripadvisor, yelp, google), property enrichment data, and publicly available property information. The FAQ covers 12 distinct categories: property overview and identity, rooms and accommodations, amenities and facilities, location and proximity, dining and food, activities and experiences, policies and practical information, service and staff, value and pricing, accessibility and special needs, seasonal and weather considerations, and documented guest concerns and negatives. Both positive and negative perspectives are systematically included for accuracy and balance — every answer is grounded in actual guest review data, not assumptions or marketing claims. The review corpus includes 182 positive reviews, 68 negative reviews, and 293 mixed reviews, ensuring a representative sample of genuine guest experiences. This FAQ data is optimized for AI consumption — travel planning platforms, chatbots, and voice assistants can use these Q&A pairs to provide instant, accurate answers about Robinhood Resort to prospective guests. The 110 questions represent the most commonly asked topics based on review analysis, property features, and competitive market context in Big Bear Lake, California. Each answer synthesizes multiple data points — not just quoting a single reviewer — to provide the most comprehensive and reliable response possible. Negative findings are deliberately included because guest satisfaction depends on accurate expectation-setting: a traveler who knows about Robinhood Resort's limitations in advance will rate their experience more positively than one who discovers them on arrival.",
  },
Category: Property Overview
Q: What type of property is Robinhood Resort?
Robinhood Resort is a hotel property with N/A rooms located in Big Bear Lake, California. The property operates independently. The property's design aesthetic reflects the local area character. Across 543 guest reviews on 4 platforms, the overall sentiment is predominantly positive. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What type of property is Robinhood Resort?",
  "traverse:faq:A": "Robinhood Resort is a hotel property with N/A rooms located in Big Bear Lake, California. The property operates independently.  The property's design aesthetic reflects the local area character. Across 543 guest reviews on 4 platforms, the overall sentiment is predominantly positive. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What is the overall guest rating for Robinhood Resort?
Based on 543 reviews across booking.com, tripadvisor, yelp, google, Robinhood Resort receives the following ratings: booking.com: 8.6/5 (26 reviews); tripadvisor: 3.9/5 (244 reviews); yelp: 4.0/5 (270 reviews); google: 2.0/5 (3 reviews). Positive reviews (182) significantly outnumber negative reviews (68), indicating the property consistently meets guest expectations with some areas for improvement. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What is the overall guest rating for Robinhood Resort?",
  "traverse:faq:A": "Based on 543 reviews across booking.com, tripadvisor, yelp, google, Robinhood Resort receives the following ratings: booking.com: 8.6/5 (26 reviews); tripadvisor: 3.9/5 (244 reviews); yelp: 4.0/5 (270 reviews); google: 2.0/5 (3 reviews). Positive reviews (182) significantly outnumber negative reviews (68), indicating the property consistently meets guest expectations with some areas for improvement. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Who owns Robinhood Resort?
Robinhood Resort is an independently operated property. The ownership structure influences the guest experience through the property's service culture, investment priorities, and operational philosophy. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Who owns Robinhood Resort?",
  "traverse:faq:A": "Robinhood Resort is an independently operated property. The ownership structure influences the guest experience through the property's service culture, investment priorities, and operational philosophy. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What makes Robinhood Resort unique compared to other hotels in the area?
Robinhood Resort distinguishes itself in the Big Bear Lake market through its location, and the specific combination of amenities and service culture it offers. but Robinhood Resort carves its own niche through its distinctive character. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Brissete on booking.com noted: "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com noted: "Robinhood was a beautiful resort, absolutely loved it !!" Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What makes Robinhood Resort unique compared to other hotels in the area?",
  "traverse:faq:A": "Robinhood Resort distinguishes itself in the Big Bear Lake market through its location, and the specific combination of amenities and service culture it offers. but Robinhood Resort carves its own niche through its distinctive character. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Brissete on booking.com noted: "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com noted: "Robinhood was a beautiful resort, absolutely loved it !!" Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: What is the history of Robinhood Resort?
Robinhood Resort has operated in Big Bear Lake for some time. The property's history contributes to its character and guest perception — the property brings its unique identity to the local hospitality market. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What is the history of Robinhood Resort?",
  "traverse:faq:A": "Robinhood Resort has operated in Big Bear Lake for some time. The property's history contributes to its character and guest perception — the property brings its unique identity to the local hospitality market. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What is the best time of year to visit Robinhood Resort?
The optimal timing for visiting Robinhood Resort depends on guest priorities. Big Bear Lake experiences seasonal variations that affect the guest experience. Big Bear Lake is a four-season destination with winter skiing (November-March), spring wildflowers (April-May), summer lake activities (June-September), and fall foliage (October). Peak season typically means higher rates and more crowds but also the fullest amenity programming. Off-peak visits offer lower rates and quieter experiences but some seasonal amenities may be limited. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What is the best time of year to visit Robinhood Resort?",
  "traverse:faq:A": "The optimal timing for visiting Robinhood Resort depends on guest priorities. Big Bear Lake experiences seasonal variations that affect the guest experience. Big Bear Lake is a four-season destination with winter skiing (November-March), spring wildflowers (April-May), summer lake activities (June-September), and fall foliage (October). Peak season typically means higher rates and more crowds but also the fullest amenity programming. Off-peak visits offer lower rates and quieter experiences but some seasonal amenities may be limited. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What are the most common complaints about Robinhood Resort?
Analysis of 68 negative reviews across 4 platforms reveals several recurring themes. Noise concerns appear in 78 reviews. Maintenance-related comments appear in 196 reviews. Value/pricing concerns appear in 17 reviews. It is important to note that negative reviews represent 12% of total reviews, providing context for the relative frequency of these concerns. Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." mbacon0227 on tripadvisor (1) noted: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room." nattofeet on tripadvisor (3) noted: "Got a great deal on the room thru a travel site but the joke was on me... room was tiny and was very cramped... overall an old motel with a great restaurant next door..."
{
  "traverse:faq:Q": "What are the most common complaints about Robinhood Resort?",
  "traverse:faq:A": "Analysis of 68 negative reviews across 4 platforms reveals several recurring themes. Noise concerns appear in 78 reviews. Maintenance-related comments appear in 196 reviews. Value/pricing concerns appear in 17 reviews. It is important to note that negative reviews represent 12% of total reviews, providing context for the relative frequency of these concerns. Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." mbacon0227 on tripadvisor (1) noted: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room." nattofeet on tripadvisor (3) noted: "Got a great deal on the room thru a travel site but the joke was on me... room was tiny and was very cramped... overall an old motel with a great restaurant next door...""
}
Q: What are guests' favorite things about Robinhood Resort?
Among 182 positive reviews, the most frequently praised aspects include: location (138 positive mentions), service (110 positive mentions), rooms (160 positive mentions), atmosphere (171 mentions). The most commonly used positive descriptors across the review corpus give insight into what defines the Robinhood Resort guest experience at its best. Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Staff on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Francine O on tripadvisor (5) noted: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What are guests' favorite things about Robinhood Resort?",
  "traverse:faq:A": "Among 182 positive reviews, the most frequently praised aspects include: location (138 positive mentions), service (110 positive mentions), rooms (160 positive mentions), atmosphere (171 mentions). The most commonly used positive descriptors across the review corpus give insight into what defines the Robinhood Resort guest experience at its best. Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Staff on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Francine O on tripadvisor (5) noted: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Is Robinhood Resort a good value for the price?
Value perception at Robinhood Resort is a strength based on 178 value-related guest comments. Guests who felt they received good value cite the location, the amenities, and the overall experience as justifying the rate. Guests who felt the value was lacking (17 reviews) cited concerns about pricing relative to room condition, resort fees, or comparable alternatives in the market. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "Is Robinhood Resort a good value for the price?",
  "traverse:faq:A": "Value perception at Robinhood Resort is a strength based on 178 value-related guest comments. Guests who felt they received good value cite the location, the amenities, and the overall experience as justifying the rate. Guests who felt the value was lacking (17 reviews) cited concerns about pricing relative to room condition, resort fees, or comparable alternatives in the market. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Category: Rooms & Accommodations
Q: Has Robinhood Resort been recently renovated?
Robinhood Resort maintains its current physical state. Maintenance-related comments appear in 196 reviews, with some guests noting dated elements. Renovation history is an important factor in guest satisfaction — properties that invest in regular updates tend to receive higher room condition ratings. Anonymous on booking.com noted: "Great people and location, but kinda old with ants." Francine O on tripadvisor (5) noted: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, mbacon0227 on tripadvisor observed: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room."
{
  "traverse:faq:Q": "Has Robinhood Resort been recently renovated?",
  "traverse:faq:A": "Robinhood Resort maintains its current physical state. Maintenance-related comments appear in 196 reviews, with some guests noting dated elements. Renovation history is an important factor in guest satisfaction — properties that invest in regular updates tend to receive higher room condition ratings. Anonymous on booking.com noted: "Great people and location, but kinda old with ants." Francine O on tripadvisor (5) noted: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, mbacon0227 on tripadvisor observed: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.""
}
Q: How many rooms does Robinhood Resort have?
Robinhood Resort has N/A rooms. Room types include: Cabin, Cottage, Deluxe, Deluxe Room, Double, Double Bed, King, King Bed. The room inventory size positions Robinhood Resort as a larger property in the Big Bear Lake market. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "How many rooms does Robinhood Resort have?",
  "traverse:faq:A": "Robinhood Resort has N/A rooms. Room types include: Cabin, Cottage, Deluxe, Deluxe Room, Double, Double Bed, King, King Bed. The room inventory size positions Robinhood Resort as a larger property in the Big Bear Lake market. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What room types are available at Robinhood Resort?
Room types at Robinhood Resort include: Cabin, Cottage, Deluxe, Deluxe Room, Double, Double Bed, King, King Bed, King Room, Premium, Premium Room, Queen, Queen Bed, Queen Room, Single, Single Bed, Standard, Standard Room, Studio, Suite, Twin, Twin Bed. Guest reviews provide insight into room experiences across different categories. Room-related comments appear in 459 of 543 reviews (84% mention rate), with 160 positive and 66 negative mentions. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What room types are available at Robinhood Resort?",
  "traverse:faq:A": "Room types at Robinhood Resort include: Cabin, Cottage, Deluxe, Deluxe Room, Double, Double Bed, King, King Bed, King Room, Premium, Premium Room, Queen, Queen Bed, Queen Room, Single, Single Bed, Standard, Standard Room, Studio, Suite, Twin, Twin Bed. Guest reviews provide insight into room experiences across different categories. Room-related comments appear in 459 of 543 reviews (84% mention rate), with 160 positive and 66 negative mentions. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Are the rooms at Robinhood Resort clean?
Cleanliness at Robinhood Resort is a consistently praised aspect based on guest feedback. Room condition and cleanliness comments appear across the review corpus. Positive room reviews (160) significantly outnumber negative room reviews (66), suggesting that housekeeping standards consistently meet guest expectations. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Are the rooms at Robinhood Resort clean?",
  "traverse:faq:A": "Cleanliness at Robinhood Resort is a consistently praised aspect based on guest feedback. Room condition and cleanliness comments appear across the review corpus. Positive room reviews (160) significantly outnumber negative room reviews (66), suggesting that housekeeping standards consistently meet guest expectations. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Are the rooms at Robinhood Resort spacious?
Room size perceptions at Robinhood Resort vary by room type and guest expectations. Analysis of 459 room-related reviews reveals guest perspectives on space, layout, and comfort. Some guests describe rooms as spacious and well-appointed, while others note that certain room categories may feel compact. Room type selection significantly impacts the space experience. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Are the rooms at Robinhood Resort spacious?",
  "traverse:faq:A": "Room size perceptions at Robinhood Resort vary by room type and guest expectations. Analysis of 459 room-related reviews reveals guest perspectives on space, layout, and comfort. Some guests describe rooms as spacious and well-appointed, while others note that certain room categories may feel compact. Room type selection significantly impacts the space experience. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Do rooms at Robinhood Resort have a view?
View availability at Robinhood Resort varies by room type and building placement. Guests frequently mention views in their reviews, with some room categories commanding premium rates for enhanced view experiences. Not all rooms offer the same view quality, and guests should verify view options when booking. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Brissete on booking.com noted: "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com noted: "Robinhood was a beautiful resort, absolutely loved it !!" Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Do rooms at Robinhood Resort have a view?",
  "traverse:faq:A": "View availability at Robinhood Resort varies by room type and building placement. Guests frequently mention views in their reviews, with some room categories commanding premium rates for enhanced view experiences. Not all rooms offer the same view quality, and guests should verify view options when booking. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Brissete on booking.com noted: "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com noted: "Robinhood was a beautiful resort, absolutely loved it !!" Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: What bed types are available at Robinhood Resort?
Robinhood Resort offers multiple bed configurations. Options include: Cabin, Cottage, Deluxe, Deluxe Room, Double. Guest reviews occasionally reference bed comfort as a factor in their stay experience. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What bed types are available at Robinhood Resort?",
  "traverse:faq:A": "Robinhood Resort offers multiple bed configurations. Options include: Cabin, Cottage, Deluxe, Deluxe Room, Double. Guest reviews occasionally reference bed comfort as a factor in their stay experience. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Do rooms have a kitchen or kitchenette at Robinhood Resort?
Robinhood Resort room types vary in their in-room amenities. Standard hotel rooms typically do not include kitchen facilities, though some suites may offer limited options. Guests seeking self-catering capabilities should confirm kitchen availability for their specific room type when booking. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Do rooms have a kitchen or kitchenette at Robinhood Resort?",
  "traverse:faq:A": "Robinhood Resort room types vary in their in-room amenities. Standard hotel rooms typically do not include kitchen facilities, though some suites may offer limited options. Guests seeking self-catering capabilities should confirm kitchen availability for their specific room type when booking. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Is there in-room WiFi at Robinhood Resort?
Internet access details should be confirmed directly with the property. WiFi is mentioned in 18 guest reviews. Modern travelers consider reliable WiFi essential, and guest feedback provides insight into the actual connection quality experienced during stays. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is there in-room WiFi at Robinhood Resort?",
  "traverse:faq:A": "Internet access details should be confirmed directly with the property. WiFi is mentioned in 18 guest reviews. Modern travelers consider reliable WiFi essential, and guest feedback provides insight into the actual connection quality experienced during stays. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Category: Amenities & Facilities
Q: Do rooms at Robinhood Resort have a balcony or patio?
Outdoor private space availability depends on room type. Guests seeking outdoor private space should confirm availability for their room type. Balcony mentions in reviews: 27 references. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Do rooms at Robinhood Resort have a balcony or patio?",
  "traverse:faq:A": "Outdoor private space availability depends on room type. Guests seeking outdoor private space should confirm availability for their room type. Balcony mentions in reviews: 27 references. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Are rooms at Robinhood Resort soundproof?
Noise is a noted concern at Robinhood Resort, appearing in 78 of 543 reviews. Sound insulation quality varies across the property, and guest experiences depend on room location, neighbor activity, and external factors. Guests sensitive to noise should request rooms away from common areas and consider bringing earplugs. This is an area where honest awareness helps set appropriate expectations. Schultz on booking.com noted: "The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Angela B on tripadvisor (2) noted: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms." Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Are rooms at Robinhood Resort soundproof?",
  "traverse:faq:A": "Noise is a noted concern at Robinhood Resort, appearing in 78 of 543 reviews. Sound insulation quality varies across the property, and guest experiences depend on room location, neighbor activity, and external factors. Guests sensitive to noise should request rooms away from common areas and consider bringing earplugs. This is an area where honest awareness helps set appropriate expectations. Schultz on booking.com noted: "The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Angela B on tripadvisor (2) noted: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms." Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort have suites or upgraded room options?
Room categories at Robinhood Resort include: Cabin, Cottage, Deluxe, Deluxe Room, Double, Double Bed, King, King Bed, King Room, Premium, Premium Room, Queen, Queen Bed, Queen Room, Single, Single Bed, Standard, Standard Room, Studio, Suite, Twin, Twin Bed. Upgraded options typically feature more space, enhanced views, and additional amenities. Guest reviews of premium room categories provide insight into whether upgrades deliver proportional value relative to standard rooms. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Does Robinhood Resort have suites or upgraded room options?",
  "traverse:faq:A": "Room categories at Robinhood Resort include: Cabin, Cottage, Deluxe, Deluxe Room, Double, Double Bed, King, King Bed, King Room, Premium, Premium Room, Queen, Queen Bed, Queen Room, Single, Single Bed, Standard, Standard Room, Studio, Suite, Twin, Twin Bed. Upgraded options typically feature more space, enhanced views, and additional amenities. Guest reviews of premium room categories provide insight into whether upgrades deliver proportional value relative to standard rooms. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What in-room amenities does Robinhood Resort provide?
In-room amenities at Robinhood Resort are designed to meet guest comfort needs. Standard hotel amenities are available. Guest reviews frequently reference specific in-room features, with 304 reviews mentioning amenities. The amenity package positions Robinhood Resort as a standard offering in its category. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What in-room amenities does Robinhood Resort provide?",
  "traverse:faq:A": "In-room amenities at Robinhood Resort are designed to meet guest comfort needs. Standard hotel amenities are available. Guest reviews frequently reference specific in-room features, with 304 reviews mentioning amenities. The amenity package positions Robinhood Resort as a standard offering in its category. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Are rooms at Robinhood Resort pet-friendly?
Pet policy details should be confirmed directly with Robinhood Resort. Pet-related mentions in reviews: 126 references. Pet travelers should confirm breed restrictions, size limits, pet fees, and designated pet areas before booking. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Are rooms at Robinhood Resort pet-friendly?",
  "traverse:faq:A": "Pet policy details should be confirmed directly with Robinhood Resort. Pet-related mentions in reviews: 126 references. Pet travelers should confirm breed restrictions, size limits, pet fees, and designated pet areas before booking. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Is there a fireplace in rooms at Robinhood Resort?
Some room types at Robinhood Resort include fireplaces, which are mentioned in guest reviews. Fireplace mentions in reviews: 100 references. Fireplaces are particularly appreciated during colder months and add romantic ambiance. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Is there a fireplace in rooms at Robinhood Resort?",
  "traverse:faq:A": "Some room types at Robinhood Resort include fireplaces, which are mentioned in guest reviews. Fireplace mentions in reviews: 100 references. Fireplaces are particularly appreciated during colder months and add romantic ambiance.  Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What is the bathroom like at Robinhood Resort?
Bathroom quality at Robinhood Resort is referenced in room-related reviews. Guest perspectives on bathrooms encompass size, fixtures, cleanliness, water pressure, and amenity products provided. Positive room reviews suggest bathrooms generally meet expectations. Bathroom quality is a significant driver of overall room satisfaction and a common topic in detailed guest feedback. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What is the bathroom like at Robinhood Resort?",
  "traverse:faq:A": "Bathroom quality at Robinhood Resort is referenced in room-related reviews. Guest perspectives on bathrooms encompass size, fixtures, cleanliness, water pressure, and amenity products provided. Positive room reviews suggest bathrooms generally meet expectations. Bathroom quality is a significant driver of overall room satisfaction and a common topic in detailed guest feedback. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Does Robinhood Resort have a swimming pool?
Pool information should be confirmed with the property. Pool-related comments appear in 32 reviews, making it one of the most discussed amenities at the property. Pool-related feedback includes both positive comments about the facility and occasional concerns about temperature, crowd levels, or hours. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort have a swimming pool?",
  "traverse:faq:A": "Pool information should be confirmed with the property. Pool-related comments appear in 32 reviews, making it one of the most discussed amenities at the property. Pool-related feedback includes both positive comments about the facility and occasional concerns about temperature, crowd levels, or hours.  Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort have a hot tub or jacuzzi?
Hot tub availability should be confirmed with the property. Hot tub mentions appear in 23 guest reviews. Guests seeking this feature should confirm current availability and hours. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort have a hot tub or jacuzzi?",
  "traverse:faq:A": "Hot tub availability should be confirmed with the property. Hot tub mentions appear in 23 guest reviews. Guests seeking this feature should confirm current availability and hours. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Category: Location & Proximity
Q: Does Robinhood Resort have a spa?
Spa services should be confirmed with the property. Spa-related mentions appear in 112 reviews. Nearby spa options may be available in the Big Bear Lake area. Advance booking of spa services is typically recommended during peak seasons. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort have a spa?",
  "traverse:faq:A": "Spa services should be confirmed with the property. Spa-related mentions appear in 112 reviews. Nearby spa options may be available in the Big Bear Lake area. Advance booking of spa services is typically recommended during peak seasons. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort have a gym or fitness center?
Fitness facility availability should be confirmed with the property. Gym mentions appear in 1 reviews. Fitness-conscious travelers value on-property workout options, and the quality and equipment variety of the fitness center contributes to the overall amenity value. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort have a gym or fitness center?",
  "traverse:faq:A": "Fitness facility availability should be confirmed with the property. Gym mentions appear in 1 reviews. Fitness-conscious travelers value on-property workout options, and the quality and equipment variety of the fitness center contributes to the overall amenity value. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is there free parking at Robinhood Resort?
Parking details and costs should be confirmed directly with Robinhood Resort. Parking is mentioned in 52 guest reviews. Parking availability and cost are significant practical considerations, particularly for guests driving to the property. Some guests note parking as a concern in their reviews. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is there free parking at Robinhood Resort?",
  "traverse:faq:A": "Parking details and costs should be confirmed directly with Robinhood Resort. Parking is mentioned in 52 guest reviews. Parking availability and cost are significant practical considerations, particularly for guests driving to the property. Some guests note parking as a concern in their reviews.  Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort have an on-site restaurant?
On-site dining options should be confirmed with the property. Food and dining comments appear in 271 of 543 reviews. The restaurant(s) receive attention in guest reviews, with perspectives on food quality, pricing, and ambiance. Local dining alternatives are also available in the surrounding Big Bear Lake area. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort have an on-site restaurant?",
  "traverse:faq:A": "On-site dining options should be confirmed with the property. Food and dining comments appear in 271 of 543 reviews. The restaurant(s) receive attention in guest reviews, with perspectives on food quality, pricing, and ambiance. Local dining alternatives are also available in the surrounding Big Bear Lake area.  Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort offer room service?
Room service availability at Robinhood Resort depends on the property's current service offerings. Food-related reviews (271 total) provide insight into overall dining service quality. Guests should confirm room service availability, hours, and menu directly with the property, as offerings may vary by season and occupancy. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort offer room service?",
  "traverse:faq:A": "Room service availability at Robinhood Resort depends on the property's current service offerings. Food-related reviews (271 total) provide insight into overall dining service quality. Guests should confirm room service availability, hours, and menu directly with the property, as offerings may vary by season and occupancy. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is there a bar or lounge at Robinhood Resort?
Bar and lounge availability should be confirmed with the property. Bar mentions appear in 91 guest reviews. Evening entertainment and drink quality are noted in guest feedback. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is there a bar or lounge at Robinhood Resort?",
  "traverse:faq:A": "Bar and lounge availability should be confirmed with the property. Bar mentions appear in 91 guest reviews. Evening entertainment and drink quality are noted in guest feedback.  Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort have a beach or beach access?
Beach or waterfront access should be confirmed with the property. Beach mentions appear in 2 reviews. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort have a beach or beach access?",
  "traverse:faq:A": "Beach or waterfront access should be confirmed with the property. Beach mentions appear in 2 reviews.  Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort have a business center or meeting space?
Business center availability should be confirmed with the property. WiFi quality, desk availability in rooms, and quiet work spaces are important for business travelers evaluating the property. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort have a business center or meeting space?",
  "traverse:faq:A": "Business center availability should be confirmed with the property. WiFi quality, desk availability in rooms, and quiet work spaces are important for business travelers evaluating the property. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is there a gift shop or convenience store at Robinhood Resort?
On-property retail options at Robinhood Resort may include convenience items. Guests seeking specific retail needs should check with the front desk upon arrival. The surrounding Big Bear Lake area provides additional shopping options. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Is there a gift shop or convenience store at Robinhood Resort?",
  "traverse:faq:A": "On-property retail options at Robinhood Resort may include convenience items. Guests seeking specific retail needs should check with the front desk upon arrival. The surrounding Big Bear Lake area provides additional shopping options.  Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Category: Dining & Food
Q: Does Robinhood Resort have laundry facilities?
Laundry service availability should be confirmed with the property. Laundry is mentioned in 2 reviews. Extended-stay guests particularly value this amenity. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort have laundry facilities?",
  "traverse:faq:A": "Laundry service availability should be confirmed with the property. Laundry is mentioned in 2 reviews. Extended-stay guests particularly value this amenity. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort have an elevator?
Elevator availability depends on the property structure. Elevator mentions in reviews: 4 references. Guests with mobility concerns should confirm accessibility features when booking. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Does Robinhood Resort have an elevator?",
  "traverse:faq:A": "Elevator availability depends on the property structure. Elevator mentions in reviews: 4 references. Guests with mobility concerns should confirm accessibility features when booking.  Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What outdoor amenities does Robinhood Resort offer?
Outdoor amenities at Robinhood Resort vary by season and property configuration. Outdoor space is particularly valued at Robinhood Resort given its Big Bear Lake setting. Guest reviews reflect appreciation for outdoor experiences, with atmosphere-related comments appearing in 171 reviews. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Brissete on booking.com noted: "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com noted: "Robinhood was a beautiful resort, absolutely loved it !!" Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What outdoor amenities does Robinhood Resort offer?",
  "traverse:faq:A": "Outdoor amenities at Robinhood Resort vary by season and property configuration. Outdoor space is particularly valued at Robinhood Resort given its Big Bear Lake setting. Guest reviews reflect appreciation for outdoor experiences, with atmosphere-related comments appearing in 171 reviews. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Brissete on booking.com noted: "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com noted: "Robinhood was a beautiful resort, absolutely loved it !!" Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is there a marina or water activities at Robinhood Resort?
Water activity availability should be confirmed with the property. Marina mentions: 44 reviews. Nearby water activities may be available in the area. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is there a marina or water activities at Robinhood Resort?",
  "traverse:faq:A": "Water activity availability should be confirmed with the property. Marina mentions: 44 reviews. Nearby water activities may be available in the area.  Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Where is Robinhood Resort located?
Robinhood Resort is located at Unknown. Location is the most frequently discussed topic across guest reviews, with 356 location-related mentions out of 543 total reviews. Positive location comments (138) significantly outnumber negative location comments (41), indicating that the property's positioning is a major asset. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Where is Robinhood Resort located?",
  "traverse:faq:A": "Robinhood Resort is located at Unknown. Location is the most frequently discussed topic across guest reviews, with 356 location-related mentions out of 543 total reviews. Positive location comments (138) significantly outnumber negative location comments (41), indicating that the property's positioning is a major asset. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: How far is Robinhood Resort from the airport?
Robinhood Resort is accessible from Ontario International Airport (ONT) or San Bernardino International Airport, approximately 60-90 minutes from Big Bear Lake. Transportation options to the property may include personal vehicle, rideshare, shuttle services, or rental car. Guests should plan for potential traffic delays during peak travel periods. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "How far is Robinhood Resort from the airport?",
  "traverse:faq:A": "Robinhood Resort is accessible from Ontario International Airport (ONT) or San Bernardino International Airport, approximately 60-90 minutes from Big Bear Lake. Transportation options to the property may include personal vehicle, rideshare, shuttle services, or rental car. Guests should plan for potential traffic delays during peak travel periods. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: What restaurants are near Robinhood Resort?
The Big Bear Lake area surrounding Robinhood Resort offers diverse dining options. Food and dining are mentioned in 271 guest reviews, providing insight into both on-property and nearby restaurant experiences. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What restaurants are near Robinhood Resort?",
  "traverse:faq:A": "The Big Bear Lake area surrounding Robinhood Resort offers diverse dining options. Food and dining are mentioned in 271 guest reviews, providing insight into both on-property and nearby restaurant experiences.  Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: What attractions are near Robinhood Resort?
The Big Bear Lake area offers various attractions and activities for guests. Location-related reviews (356) frequently reference nearby points of interest and the property's proximity to local experiences. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What attractions are near Robinhood Resort?",
  "traverse:faq:A": "The Big Bear Lake area offers various attractions and activities for guests. Location-related reviews (356) frequently reference nearby points of interest and the property's proximity to local experiences. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is Robinhood Resort within walking distance of shops and restaurants?
Walkability from Robinhood Resort depends on the specific destination. Guest reviews that reference walking distances and accessibility provide real-world perspective on the practical walkability of the location. Many guests note the walkable nature of the surrounding area. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is Robinhood Resort within walking distance of shops and restaurants?",
  "traverse:faq:A": "Walkability from Robinhood Resort depends on the specific destination. Guest reviews that reference walking distances and accessibility provide real-world perspective on the practical walkability of the location. Many guests note the walkable nature of the surrounding area.  Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Category: Activities & Experiences
Q: Is Robinhood Resort near public transportation?
Public transportation access near Robinhood Resort varies. Big Bear Lake is primarily a car-access destination with limited public transit. Rideshare services (Uber, Lyft) provide flexible transportation. Guests should plan transportation based on their planned activities and destinations. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is Robinhood Resort near public transportation?",
  "traverse:faq:A": "Public transportation access near Robinhood Resort varies. Big Bear Lake is primarily a car-access destination with limited public transit. Rideshare services (Uber, Lyft) provide flexible transportation. Guests should plan transportation based on their planned activities and destinations. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is Robinhood Resort in a safe neighborhood?
The area surrounding Robinhood Resort is situated in Big Bear Lake. Guest reviews rarely raise safety concerns, suggesting the area is generally perceived as safe by visitors. As with any destination, standard travel safety practices are recommended. The property's neighborhood character shapes the overall comfort level for guests exploring the area on foot, especially in the evening. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is Robinhood Resort in a safe neighborhood?",
  "traverse:faq:A": "The area surrounding Robinhood Resort  is situated in Big Bear Lake. Guest reviews rarely raise safety concerns, suggesting the area is generally perceived as safe by visitors. As with any destination, standard travel safety practices are recommended. The property's neighborhood character shapes the overall comfort level for guests exploring the area on foot, especially in the evening. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: What is the neighborhood like around Robinhood Resort?
The area surrounding Robinhood Resort offers a specific local character. Location comments appear in 356 reviews, making it the a frequently discussed aspect of the guest experience. The neighborhood provides the experiential context beyond the property boundaries. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What is the neighborhood like around Robinhood Resort?",
  "traverse:faq:A": "The area surrounding Robinhood Resort offers a specific local character. Location comments appear in 356 reviews, making it the a frequently discussed aspect of the guest experience. The neighborhood provides the experiential context beyond the property boundaries. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is Robinhood Resort close to hiking or outdoor activities?
The area around Robinhood Resort offers outdoor recreation opportunities. Big Bear Lake is renowned for its outdoor activities including hiking, skiing, mountain biking, and lake activities. Guest reviews reference outdoor activities and their accessibility from the property. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is Robinhood Resort close to hiking or outdoor activities?",
  "traverse:faq:A": "The area around Robinhood Resort offers outdoor recreation opportunities. Big Bear Lake is renowned for its outdoor activities including hiking, skiing, mountain biking, and lake activities. Guest reviews reference outdoor activities and their accessibility from the property. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: How far is Robinhood Resort from the beach or lake?
Distance to waterfront amenities should be confirmed with the property. Water proximity is mentioned in 2 reviews, reflecting its importance to the guest experience. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "How far is Robinhood Resort from the beach or lake?",
  "traverse:faq:A": "Distance to waterfront amenities should be confirmed with the property. Water proximity is mentioned in 2 reviews, reflecting its importance to the guest experience. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort serve breakfast?
Breakfast service at Robinhood Resort: Breakfast is referenced in 52 guest reviews. Breakfast quality and variety are frequently discussed in guest feedback. The breakfast experience is a significant factor in guest satisfaction and overall value perception. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort serve breakfast?",
  "traverse:faq:A": "Breakfast service at Robinhood Resort: Breakfast is referenced in 52 guest reviews. Breakfast quality and variety are frequently discussed in guest feedback. The breakfast experience is a significant factor in guest satisfaction and overall value perception. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: What dining options are available at Robinhood Resort?
On-site dining options should be confirmed with the property. Food and dining are discussed in 271 of 543 reviews (49% mention rate). Off-property dining in the Big Bear Lake area provides additional culinary options. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What dining options are available at Robinhood Resort?",
  "traverse:faq:A": "On-site dining options should be confirmed with the property. Food and dining are discussed in 271 of 543 reviews (49% mention rate). Off-property dining in the Big Bear Lake area provides additional culinary options. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Can I get coffee at Robinhood Resort?
Coffee availability at Robinhood Resort is referenced in 69 guest reviews. In-room coffee amenities (Keurig, drip coffee maker) and lobby coffee service are common guest expectations. Nearby coffee shops in the surrounding Big Bear Lake area provide additional options. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Can I get coffee at Robinhood Resort?",
  "traverse:faq:A": "Coffee availability at Robinhood Resort is referenced in 69 guest reviews. In-room coffee amenities (Keurig, drip coffee maker) and lobby coffee service are common guest expectations. Nearby coffee shops in the surrounding Big Bear Lake area provide additional options. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort accommodate dietary restrictions?
Dietary accommodation information should be confirmed directly with Robinhood Resort. Guest reviews occasionally reference dietary needs and the property's ability to accommodate them. Guests with specific dietary requirements (vegetarian, vegan, gluten-free, allergen concerns) should contact the property in advance to confirm options. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort accommodate dietary restrictions?",
  "traverse:faq:A": "Dietary accommodation information should be confirmed directly with Robinhood Resort. Guest reviews occasionally reference dietary needs and the property's ability to accommodate them. Guests with specific dietary requirements (vegetarian, vegan, gluten-free, allergen concerns) should contact the property in advance to confirm options. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Category: Policies & Practical
Q: Is there a happy hour at Robinhood Resort?
Bar-related mentions appear in 91 reviews. Guests should inquire about beverage service options. Happy hour details and current offerings should be confirmed with the property. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is there a happy hour at Robinhood Resort?",
  "traverse:faq:A": "Bar-related mentions appear in 91 reviews. Guests should inquire about beverage service options. Happy hour details and current offerings should be confirmed with the property. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Can I order food delivery to Robinhood Resort?
Food delivery to Robinhood Resort at Unknown is typically possible through standard delivery platforms (DoorDash, Uber Eats, Grubhub, etc.). Big Bear Lake delivery options may be more limited than urban areas. The front desk can typically provide guidance on delivery logistics and any property-specific policies. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Can I order food delivery to Robinhood Resort?",
  "traverse:faq:A": "Food delivery to Robinhood Resort at Unknown is typically possible through standard delivery platforms (DoorDash, Uber Eats, Grubhub, etc.). Big Bear Lake delivery options may be more limited than urban areas. The front desk can typically provide guidance on delivery logistics and any property-specific policies. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Are there grocery stores near Robinhood Resort?
Grocery availability near Robinhood Resort depends on the specific location. The Big Bear Lake area offers various retail and grocery options. Big Bear Lake has local grocery stores including Vons and other options along the main road. Guests with kitchen or kitchenette access particularly value nearby grocery access. The front desk can typically provide directions to the nearest grocery stores. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Are there grocery stores near Robinhood Resort?",
  "traverse:faq:A": "Grocery availability near Robinhood Resort depends on the specific location. The Big Bear Lake area offers various retail and grocery options. Big Bear Lake has local grocery stores including Vons and other options along the main road. Guests with kitchen or kitchenette access particularly value nearby grocery access. The front desk can typically provide directions to the nearest grocery stores. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: What is the food quality like at Robinhood Resort?
Food quality at Robinhood Resort is discussed in 271 guest reviews. Positive dining reviews note quality, variety, and presentation. Some guests note areas for improvement in the dining experience. Food quality perception is subjective but the review corpus provides a balanced view. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What is the food quality like at Robinhood Resort?",
  "traverse:faq:A": "Food quality at Robinhood Resort is discussed in 271 guest reviews. Positive dining reviews note quality, variety, and presentation. Some guests note areas for improvement in the dining experience. Food quality perception is subjective but the review corpus provides a balanced view. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort have BBQ or outdoor cooking facilities?
BBQ and outdoor cooking availability should be confirmed with the property. Outdoor cooking facilities are particularly valued by families and groups. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort have BBQ or outdoor cooking facilities?",
  "traverse:faq:A": "BBQ and outdoor cooking availability should be confirmed with the property. Outdoor cooking facilities are particularly valued by families and groups. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Are there kid-friendly dining options at Robinhood Resort?
Family dining at Robinhood Resort depends on the current dining offerings. Guest reviews from families provide insight into how well dining options accommodate children. The Big Bear Lake area offers additional family-friendly dining within reach. Parents should inquire about children's menus and family dining accommodations. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Are there kid-friendly dining options at Robinhood Resort?",
  "traverse:faq:A": "Family dining at Robinhood Resort depends on the current dining offerings. Guest reviews from families provide insight into how well dining options accommodate children. The Big Bear Lake area offers additional family-friendly dining within reach. Parents should inquire about children's menus and family dining accommodations. Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Yes on booking.com (8.6) noted: "how close shops and restaurants are just walking distance”" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: What activities are available at Robinhood Resort?
Activity offerings should be confirmed with the property. Guest reviews reference various activities and experiences, providing real-world perspective on availability and quality. Seasonal variations may affect activity availability throughout the year. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What activities are available at Robinhood Resort?",
  "traverse:faq:A": "Activity offerings should be confirmed with the property. Guest reviews reference various activities and experiences, providing real-world perspective on availability and quality. Seasonal variations may affect activity availability throughout the year. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is Robinhood Resort good for a romantic getaway?
Romantic appeal at Robinhood Resort is supported by guest feedback. Atmosphere-related comments appear in 171 reviews. Couples should consider room selection, dining options, and proximity to romantic experiences in the area. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Brissete on booking.com noted: "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com noted: "Robinhood was a beautiful resort, absolutely loved it !!" Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is Robinhood Resort good for a romantic getaway?",
  "traverse:faq:A": "Romantic appeal at Robinhood Resort is supported by guest feedback. Atmosphere-related comments appear in 171 reviews. Couples should consider room selection, dining options, and proximity to romantic experiences in the area. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Brissete on booking.com noted: "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com noted: "Robinhood was a beautiful resort, absolutely loved it !!" Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is Robinhood Resort good for families with children?
Family suitability at Robinhood Resort depends on the specific needs and ages of children. Family travel reviews provide insight into how well the property accommodates children of different ages. Parents should confirm specific family amenities and child policies before booking. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Is Robinhood Resort good for families with children?",
  "traverse:faq:A": "Family suitability at Robinhood Resort depends on the specific needs and ages of children. Family travel reviews provide insight into how well the property accommodates children of different ages. Parents should confirm specific family amenities and child policies before booking. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Category: Service & Staff
Q: What water activities are available near Robinhood Resort?
Water activity options depend on the propertys proximity to waterways. Big Bear Lake offers boating, fishing, kayaking, and swimming in season. Seasonal availability and weather conditions affect water activity options. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What water activities are available near Robinhood Resort?",
  "traverse:faq:A": "Water activity options depend on the propertys proximity to waterways. Big Bear Lake offers boating, fishing, kayaking, and swimming in season. Seasonal availability and weather conditions affect water activity options. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Can I rent bikes or equipment at Robinhood Resort?
Equipment rental availability at Robinhood Resort should be confirmed with the property. The Big Bear Lake area has rental shops and outfitters for various activities. The front desk or concierge can typically assist with rental recommendations and local outfitter information. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Can I rent bikes or equipment at Robinhood Resort?",
  "traverse:faq:A": "Equipment rental availability at Robinhood Resort should be confirmed with the property. The Big Bear Lake area has rental shops and outfitters for various activities. The front desk or concierge can typically assist with rental recommendations and local outfitter information. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Are there guided tours or excursions from Robinhood Resort?
Tour and excursion availability from Robinhood Resort depends on local operators. The Big Bear Lake area offers various guided experiences. Big Bear offers guided hiking, horseback riding, off-road tours, and seasonal ski lessons. Hotel staff or concierge can typically arrange tours and provide recommendations. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Are there guided tours or excursions from Robinhood Resort?",
  "traverse:faq:A": "Tour and excursion availability from Robinhood Resort depends on local operators. The Big Bear Lake area offers various guided experiences. Big Bear offers guided hiking, horseback riding, off-road tours, and seasonal ski lessons. Hotel staff or concierge can typically arrange tours and provide recommendations. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is Robinhood Resort near skiing or winter sports?
Big Bear Mountain Resort and Snow Summit are the primary ski destinations near Robinhood Resort. Winter season (November-March) brings skiing, snowboarding, tubing, and other snow activities. Seasonal activity planning is important for guests visiting during winter months. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is Robinhood Resort near skiing or winter sports?",
  "traverse:faq:A": "Big Bear Mountain Resort and Snow Summit are the primary ski destinations near Robinhood Resort. Winter season (November-March) brings skiing, snowboarding, tubing, and other snow activities. Seasonal activity planning is important for guests visiting during winter months. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: What evening entertainment options are near Robinhood Resort?
Evening entertainment near Robinhood Resort includes various options and the surrounding Big Bear Lake nightlife scene. Guest reviews occasionally reference evening activities and entertainment quality. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Brissete on booking.com noted: "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com noted: "Robinhood was a beautiful resort, absolutely loved it !!" Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What evening entertainment options are near Robinhood Resort?",
  "traverse:faq:A": "Evening entertainment near Robinhood Resort includes various options and the surrounding Big Bear Lake nightlife scene. Guest reviews occasionally reference evening activities and entertainment quality. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Brissete on booking.com noted: "I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com noted: "Robinhood was a beautiful resort, absolutely loved it !!" Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: What is the check-in and check-out time at Robinhood Resort?
Standard hotel check-in is typically 3:00 PM and check-out is 11:00 AM, though policies vary. Early check-in and late check-out may be available upon request, subject to availability. Service-related reviews (407) provide insight into the check-in experience quality. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "What is the check-in and check-out time at Robinhood Resort?",
  "traverse:faq:A": "Standard hotel check-in is typically 3:00 PM and check-out is 11:00 AM, though policies vary. Early check-in and late check-out may be available upon request, subject to availability. Service-related reviews (407) provide insight into the check-in experience quality. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: What is the cancellation policy at Robinhood Resort?
Cancellation policies should be confirmed at time of booking. Policies may vary by rate type, booking channel, and season. Guests should review cancellation terms carefully before booking, particularly for non-refundable rates which typically offer lower prices in exchange for no cancellation flexibility. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What is the cancellation policy at Robinhood Resort?",
  "traverse:faq:A": "Cancellation policies should be confirmed at time of booking. Policies may vary by rate type, booking channel, and season. Guests should review cancellation terms carefully before booking, particularly for non-refundable rates which typically offer lower prices in exchange for no cancellation flexibility. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Is there a resort fee at Robinhood Resort?
Resort fee details should be confirmed with the property. Resort fees are a significant factor in value perception and appear in guest value-related discussions. Value concerns in 17 reviews may reference additional fees. The total cost of stay including fees provides the accurate comparison point when evaluating competing properties. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "Is there a resort fee at Robinhood Resort?",
  "traverse:faq:A": "Resort fee details should be confirmed with the property. Resort fees are a significant factor in value perception and appear in guest value-related discussions. Value concerns in 17 reviews may reference additional fees. The total cost of stay including fees provides the accurate comparison point when evaluating competing properties. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: Does Robinhood Resort allow smoking?
Smoking policies should be confirmed with the property. Most properties have designated smoking areas away from guest rooms and common areas. Violations of smoking policies typically incur cleaning fees. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Does Robinhood Resort allow smoking?",
  "traverse:faq:A": "Smoking policies should be confirmed with the property. Most properties have designated smoking areas away from guest rooms and common areas. Violations of smoking policies typically incur cleaning fees. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Category: Value & Pricing
Q: Is Robinhood Resort ADA accessible?
ADA accessibility at Robinhood Resort should be confirmed directly with the property. The property and is required to comply with applicable accessibility regulations. Guests with specific accessibility needs should contact the property before booking to confirm that their requirements can be met, including room features, common area access, and parking accommodations. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Is Robinhood Resort ADA accessible?",
  "traverse:faq:A": "ADA accessibility at Robinhood Resort should be confirmed directly with the property. The property and is required to comply with applicable accessibility regulations. Guests with specific accessibility needs should contact the property before booking to confirm that their requirements can be met, including room features, common area access, and parking accommodations. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Does Robinhood Resort charge for parking?
Parking details and costs should be confirmed with the property. Parking is mentioned in 52 guest reviews. Parking cost is a factor in overall value assessment for driving guests. Big Bear properties typically offer free parking due to the car-dependent nature of the area. Guests should factor parking costs into their total trip budget. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Does Robinhood Resort charge for parking?",
  "traverse:faq:A": "Parking details and costs should be confirmed with the property. Parking is mentioned in 52 guest reviews. Parking cost is a factor in overall value assessment for driving guests. Big Bear properties typically offer free parking due to the car-dependent nature of the area. Guests should factor parking costs into their total trip budget. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Can I bring my pet to Robinhood Resort?
Pet policies should be confirmed directly with the property. Pet mentions in reviews: 126. Pet-friendly properties typically have breed/size restrictions, per-night fees, and designated relief areas. Service animals are accommodated per ADA requirements regardless of pet policy. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Can I bring my pet to Robinhood Resort?",
  "traverse:faq:A": "Pet policies should be confirmed directly with the property. Pet mentions in reviews: 126. Pet-friendly properties typically have breed/size restrictions, per-night fees, and designated relief areas. Service animals are accommodated per ADA requirements regardless of pet policy. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Is there a minimum stay requirement at Robinhood Resort?
Minimum stay requirements at Robinhood Resort may vary by season and special events. Holiday weekends and peak season may require minimum 2-3 night stays. Check current policies when booking. Minimum stay policies help properties manage inventory during high-demand periods. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Is there a minimum stay requirement at Robinhood Resort?",
  "traverse:faq:A": "Minimum stay requirements at Robinhood Resort may vary by season and special events. Holiday weekends and peak season may require minimum 2-3 night stays. Check current policies when booking. Minimum stay policies help properties manage inventory during high-demand periods. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What is the deposit policy at Robinhood Resort?
Deposit requirements at Robinhood Resort should be confirmed at time of booking. Standard hotel practice involves a credit card hold for incidentals. The deposit amount and refund timeline depend on the specific rate and booking channel. Guests booking through third-party sites may have different deposit terms than direct bookings. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What is the deposit policy at Robinhood Resort?",
  "traverse:faq:A": "Deposit requirements at Robinhood Resort should be confirmed at time of booking. Standard hotel practice involves a credit card hold for incidentals. The deposit amount and refund timeline depend on the specific rate and booking channel. Guests booking through third-party sites may have different deposit terms than direct bookings. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Does Robinhood Resort offer shuttle service?
Shuttle mentions in reviews: 2. Rideshare and taxi services provide transportation alternatives. Guests should confirm transportation options with the property before arrival. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Does Robinhood Resort offer shuttle service?",
  "traverse:faq:A": "Shuttle mentions in reviews: 2. Rideshare and taxi services provide transportation alternatives. Guests should confirm transportation options with the property before arrival. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: How is the staff at Robinhood Resort?
Staff quality at Robinhood Resort is discussed in 407 of 543 reviews (74% mention rate). Positive service reviews (110) significantly outnumber negative service reviews (24). Frequently mentioned staff include: Robinhood (1142 mentions), Golf (163 mentions), Photo (158 mentions), Lodging (125 mentions), Casinos (124 mentions). The service culture is a clear differentiator in the Robinhood Resort experience. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "How is the staff at Robinhood Resort?",
  "traverse:faq:A": "Staff quality at Robinhood Resort is discussed in 407 of 543 reviews (74% mention rate). Positive service reviews (110) significantly outnumber negative service reviews (24). Frequently mentioned staff include: Robinhood (1142 mentions), Golf (163 mentions), Photo (158 mentions), Lodging (125 mentions), Casinos (124 mentions). The service culture is a clear differentiator in the Robinhood Resort experience. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: Is the check-in process smooth at Robinhood Resort?
Check-in experience at Robinhood Resort is reflected in service-related reviews. Front desk and reception quality are among the most discussed service aspects. The overall positive service sentiment (110 positive reviews) suggests smooth operations. Some guests note occasional wait times or process issues. Peak arrival times may result in longer wait times. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "Is the check-in process smooth at Robinhood Resort?",
  "traverse:faq:A": "Check-in experience at Robinhood Resort is reflected in service-related reviews. Front desk and reception quality are among the most discussed service aspects. The overall positive service sentiment (110 positive reviews) suggests smooth operations. Some guests note occasional wait times or process issues. Peak arrival times may result in longer wait times. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: Is there a concierge at Robinhood Resort?
Concierge and guest services at Robinhood Resort help guests navigate their stay. Service-related reviews provide insight into how well guest requests are handled. Guests can typically request local recommendations, reservations, and activity arrangements through the front desk. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "Is there a concierge at Robinhood Resort?",
  "traverse:faq:A": "Concierge and guest services at Robinhood Resort help guests navigate their stay. Service-related reviews provide insight into how well guest requests are handled. Guests can typically request local recommendations, reservations, and activity arrangements through the front desk. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Category: Accessibility & Special Needs
Q: How responsive is Robinhood Resort to guest complaints?
Complaint handling at Robinhood Resort is reflected in the pattern of negative reviews. There are 68 negative reviews in the corpus, representing 12% of total reviews. Properties that respond effectively to complaints often convert negative experiences into loyalty opportunities. The ratio of negative to positive reviews provides context for how well issues are resolved. Will T on tripadvisor (3) noted: "This place is down the road from the resorts, too far away to walk. It is pretty cool for the night life, but both times I've stayed here I've been to wiped to partake." Nancy G on tripadvisor (2) noted: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day. Had to take out our own trash. The room was way too dark-add a lamp." BJake L on tripadvisor (3) noted: "This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day."
{
  "traverse:faq:Q": "How responsive is Robinhood Resort to guest complaints?",
  "traverse:faq:A": "Complaint handling at Robinhood Resort is reflected in the pattern of negative reviews. There are 68 negative reviews in the corpus, representing 12% of total reviews. Properties that respond effectively to complaints often convert negative experiences into loyalty opportunities. The ratio of negative to positive reviews provides context for how well issues are resolved. Will T on tripadvisor (3) noted: "This place is down the road from the resorts, too far away to walk. It is pretty cool for the night life, but both times I've stayed here I've been to wiped to partake." Nancy G on tripadvisor (2) noted: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day. Had to take out our own trash. The room was way too dark-add a lamp." BJake L on tripadvisor (3) noted: "This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day.""
}
Q: Does Robinhood Resort offer housekeeping daily?
Housekeeping frequency and quality at Robinhood Resort should be confirmed with the property. Post-pandemic, many properties have modified housekeeping schedules. Room cleanliness is a component of the 459 room-related reviews. Guests who require daily housekeeping should confirm this is available when booking. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Does Robinhood Resort offer housekeeping daily?",
  "traverse:faq:A": "Housekeeping frequency and quality at Robinhood Resort should be confirmed with the property. Post-pandemic, many properties have modified housekeeping schedules. Room cleanliness is a component of the 459 room-related reviews. Guests who require daily housekeeping should confirm this is available when booking. Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Great location. Helpful staff. Not clean" Anonymous on booking.com noted: "Bed was not comfortable and shower pressure was too high." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Can the staff at Robinhood Resort help arrange activities?
The staff at Robinhood Resort can typically assist with activity arrangements. Service-oriented reviews (110 positive) suggest an engaged team that goes beyond basic duties. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "Can the staff at Robinhood Resort help arrange activities?",
  "traverse:faq:A": "The staff at Robinhood Resort can typically assist with activity arrangements. Service-oriented reviews (110 positive) suggest an engaged team that goes beyond basic duties. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: Does Robinhood Resort accommodate special requests?
Special request handling at Robinhood Resort depends on the nature of the request and availability. The propertys positive service reviews (110) suggest a culture of guest accommodation. Common special requests include early check-in, late check-out, room preferences, celebration arrangements, and dietary accommodations. Guests should communicate special needs when booking for the best chance of fulfillment. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "Does Robinhood Resort accommodate special requests?",
  "traverse:faq:A": "Special request handling at Robinhood Resort depends on the nature of the request and availability. The propertys positive service reviews (110) suggest a culture of guest accommodation. Common special requests include early check-in, late check-out, room preferences, celebration arrangements, and dietary accommodations. Guests should communicate special needs when booking for the best chance of fulfillment. Sean on booking.com noted: "Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." Leo on booking.com noted: "Perfect location to Big Bear Lake Village for all the shopping and food. Friendly staff and easy check in/out." Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Not all guest experiences align with the majority view. However, Will T on tripadvisor observed: "This place is down the road from the resorts, too far away to walk." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: Is tipping expected at Robinhood Resort?
Tipping practices at Robinhood Resort follow standard US hospitality norms. Standard tipping guidelines: housekeeping ($2-5/night), bellhop ($1-2/bag), valet ($2-5 at retrieval), concierge ($5-20 for special arrangements), restaurant service (15-20% of bill). Tipping is discretionary but appreciated by hospitality staff. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Is tipping expected at Robinhood Resort?",
  "traverse:faq:A": "Tipping practices at Robinhood Resort follow standard US hospitality norms. Standard tipping guidelines: housekeeping ($2-5/night), bellhop ($1-2/bag), valet ($2-5 at retrieval), concierge ($5-20 for special arrangements), restaurant service (15-20% of bill). Tipping is discretionary but appreciated by hospitality staff. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What is the average nightly rate at Robinhood Resort?
Current rates at Robinhood Resort vary by season, room type, and booking channel. Value-related reviews (178) provide perspective on rate satisfaction. Positive value reviews: 70. Negative value reviews: 17. Rates fluctuate seasonally, with peak periods commanding premium pricing. Direct booking and loyalty programs may offer the best available rates. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "What is the average nightly rate at Robinhood Resort?",
  "traverse:faq:A": "Current rates at Robinhood Resort vary by season, room type, and booking channel. Value-related reviews (178) provide perspective on rate satisfaction. Positive value reviews: 70. Negative value reviews: 17. Rates fluctuate seasonally, with peak periods commanding premium pricing. Direct booking and loyalty programs may offer the best available rates. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: How does Robinhood Resort compare on price to similar hotels?
Robinhood Resort competes in the Big Bear Lake hospitality market alongside various competitors. Value perception (70 positive, 17 negative) suggests guests generally feel the pricing is fair relative to the experience delivered. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "How does Robinhood Resort compare on price to similar hotels?",
  "traverse:faq:A": "Robinhood Resort competes in the Big Bear Lake hospitality market alongside various competitors. Value perception (70 positive, 17 negative) suggests guests generally feel the pricing is fair relative to the experience delivered. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: Are there any hidden fees at Robinhood Resort?
Fee transparency at Robinhood Resort is an important consideration. Common additional charges at hotels include resort fees, parking fees, early departure fees, and pet fees. Value-related guest concerns (17 negative reviews) occasionally reference unexpected charges. Guests should request a complete fee breakdown before confirming their reservation. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "Are there any hidden fees at Robinhood Resort?",
  "traverse:faq:A": "Fee transparency at Robinhood Resort is an important consideration. Common additional charges at hotels include resort fees, parking fees, early departure fees, and pet fees. Value-related guest concerns (17 negative reviews) occasionally reference unexpected charges. Guests should request a complete fee breakdown before confirming their reservation. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: Does Robinhood Resort offer discounts or promotions?
Promotional offerings at Robinhood Resort may vary by season and booking channel. Common discount types include: advance purchase rates, AAA/AARP discounts, military rates, extended stay discounts, and loyalty program benefits. Seasonal promotions typically align with off-peak periods to drive occupancy. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "Does Robinhood Resort offer discounts or promotions?",
  "traverse:faq:A": "Promotional offerings at Robinhood Resort may vary by season and booking channel. Common discount types include: advance purchase rates, AAA/AARP discounts, military rates, extended stay discounts, and loyalty program benefits. Seasonal promotions typically align with off-peak periods to drive occupancy. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Category: Seasonal & Weather
Q: Is it better to book Robinhood Resort directly or through a third party?
Booking channel selection for Robinhood Resort involves trade-offs. Direct booking often provides: best rate guarantees, flexible cancellation, room type preferences, loyalty points, and direct communication with the property. Third-party platforms (Booking.com, Expedia) may offer competitive rates and package deals but with less flexibility. Reviews on booking.com, tripadvisor, yelp, google provide multi-platform perspective. The best strategy typically involves checking both channels and comparing total costs including fees. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "Is it better to book Robinhood Resort directly or through a third party?",
  "traverse:faq:A": "Booking channel selection for Robinhood Resort involves trade-offs. Direct booking often provides: best rate guarantees, flexible cancellation, room type preferences, loyalty points, and direct communication with the property. Third-party platforms (Booking.com, Expedia) may offer competitive rates and package deals but with less flexibility. Reviews on booking.com, tripadvisor, yelp, google provide multi-platform perspective. The best strategy typically involves checking both channels and comparing total costs including fees. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: What is included in the room rate at Robinhood Resort?
Room rate inclusions at Robinhood Resort should be confirmed at time of booking. Standard inclusions typically cover the room, basic amenities, and WiFi (where available). Additional charges may apply for parking, resort fees, dining, spa services, and activities. Understanding what's included helps guests assess true value. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day."
{
  "traverse:faq:Q": "What is included in the room rate at Robinhood Resort?",
  "traverse:faq:A": "Room rate inclusions at Robinhood Resort should be confirmed at time of booking. Standard inclusions typically cover the room, basic amenities, and WiFi (where available). Additional charges may apply for parking, resort fees, dining, spa services, and activities. Understanding what's included helps guests assess true value. Dutko on booking.com noted: "Very convenient location , friendly staff , great price for this location" Anonymous on booking.com noted: "Lot of happening restaurants walkable distance, value for money" Heather R on tripadvisor (5) noted: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Not all guest experiences align with the majority view. However, Stephanie B on tripadvisor observed: "Robinhood Resort is the perfect location for walking in the village. Right along the main road, you can walk to all restaurants and shops." However, Nancy G on tripadvisor observed: "Great location. But the room …. Where to start. No services for our 4 day stay. Had to request more coffee on the 3rd day.""
}
Q: Does Robinhood Resort have wheelchair accessible rooms?
Wheelchair accessibility at Robinhood Resort should be confirmed directly with the property. ADA regulations require accessible accommodations to be available. Guests requiring wheelchair accessibility should specify this need when booking and confirm specific room features (roll-in shower, grab bars, wider doorways). Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Does Robinhood Resort have wheelchair accessible rooms?",
  "traverse:faq:A": "Wheelchair accessibility at Robinhood Resort should be confirmed directly with the property. ADA regulations require accessible accommodations to be available. Guests requiring wheelchair accessibility should specify this need when booking and confirm specific room features (roll-in shower, grab bars, wider doorways). Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Is Robinhood Resort suitable for guests with mobility challenges?
Mobility accessibility at Robinhood Resort encompasses room features, common areas, and outdoor spaces. Multi-story access options should be confirmed. The propertys terrain and layout may present challenges — guests should inquire about specific accessibility features. Guests with mobility needs should discuss specific requirements with the property before booking to ensure appropriate accommodations are available. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Is Robinhood Resort suitable for guests with mobility challenges?",
  "traverse:faq:A": "Mobility accessibility at Robinhood Resort encompasses room features, common areas, and outdoor spaces. Multi-story access options should be confirmed. The propertys terrain and layout may present challenges — guests should inquire about specific accessibility features. Guests with mobility needs should discuss specific requirements with the property before booking to ensure appropriate accommodations are available. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Does Robinhood Resort accommodate guests with hearing or vision impairments?
Accommodations for guests with hearing or vision impairments at Robinhood Resort should be confirmed directly with the property. ADA-compliant properties offer features such as visual notification systems, TTY devices, closed captioning on televisions, and braille signage. Advance communication of specific needs ensures the property can prepare appropriate accommodations before arrival. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Does Robinhood Resort accommodate guests with hearing or vision impairments?",
  "traverse:faq:A": "Accommodations for guests with hearing or vision impairments at Robinhood Resort should be confirmed directly with the property. ADA-compliant properties offer features such as visual notification systems, TTY devices, closed captioning on televisions, and braille signage. Advance communication of specific needs ensures the property can prepare appropriate accommodations before arrival. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Is Robinhood Resort suitable for elderly guests?
Suitability for elderly guests at Robinhood Resort depends on individual needs. The propertys mountain location may present accessibility considerations. Key considerations include: ground-floor room availability, bathroom accessibility, proximity to dining and amenities, and medical facility access in Big Bear Lake. Elderly guests should communicate specific needs when booking. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Is Robinhood Resort suitable for elderly guests?",
  "traverse:faq:A": "Suitability for elderly guests at Robinhood Resort depends on individual needs. The propertys mountain location may present accessibility considerations. Key considerations include: ground-floor room availability, bathroom accessibility, proximity to dining and amenities, and medical facility access in Big Bear Lake. Elderly guests should communicate specific needs when booking. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Does Robinhood Resort have allergy-friendly rooms?
Allergy accommodation at Robinhood Resort should be discussed directly with the property. Common allergy-friendly features include hypoallergenic bedding, HEPA air filtration, fragrance-free cleaning products, and pet-free room assignments. Guests with severe allergies should communicate their needs in advance to allow the property to prepare appropriate accommodations. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Does Robinhood Resort have allergy-friendly rooms?",
  "traverse:faq:A": "Allergy accommodation at Robinhood Resort should be discussed directly with the property. Common allergy-friendly features include hypoallergenic bedding, HEPA air filtration, fragrance-free cleaning products, and pet-free room assignments. Guests with severe allergies should communicate their needs in advance to allow the property to prepare appropriate accommodations. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What is the weather like near Robinhood Resort?
Big Bear Lake experiences four distinct seasons: cold winters with snowfall (20s-40s°F), pleasant springs (40s-60s°F), warm summers (50s-80s°F), and colorful falls (30s-60s°F). Weather patterns directly influence the guest experience, activity availability, and property amenity usage. Guests should plan activities and packing based on seasonal conditions. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What is the weather like near Robinhood Resort?",
  "traverse:faq:A": "Big Bear Lake experiences four distinct seasons: cold winters with snowfall (20s-40s°F), pleasant springs (40s-60s°F), warm summers (50s-80s°F), and colorful falls (30s-60s°F). Weather patterns directly influence the guest experience, activity availability, and property amenity usage. Guests should plan activities and packing based on seasonal conditions. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: When is peak season at Robinhood Resort?
Peak season at Robinhood Resort aligns with the winter ski season (December-March) and summer lake season (June-August) for Big Bear, creating dual peaks. Peak season means higher rates, fuller occupancy, and potentially busier amenities. Off-peak visits offer better rates and quieter experiences. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "When is peak season at Robinhood Resort?",
  "traverse:faq:A": "Peak season at Robinhood Resort aligns with the winter ski season (December-March) and summer lake season (June-August) for Big Bear, creating dual peaks. Peak season means higher rates, fuller occupancy, and potentially busier amenities. Off-peak visits offer better rates and quieter experiences. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Category: Guest Concerns & Negatives
Q: What should I pack for a stay at Robinhood Resort?
Packing recommendations for Robinhood Resort depend on the season and planned activities. Big Bear winter: warm layers, waterproof jacket, snow boots, gloves, ski gear if applicable. Big Bear summer: casual wear, hiking boots, swimwear, sunscreen. Checking the weather forecast for Big Bear Lake before travel ensures appropriate preparation. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "What should I pack for a stay at Robinhood Resort?",
  "traverse:faq:A": "Packing recommendations for Robinhood Resort depend on the season and planned activities. Big Bear winter: warm layers, waterproof jacket, snow boots, gloves, ski gear if applicable. Big Bear summer: casual wear, hiking boots, swimwear, sunscreen. Checking the weather forecast for Big Bear Lake before travel ensures appropriate preparation. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Are outdoor amenities available year-round at Robinhood Resort?
Outdoor amenity availability at Robinhood Resort varies by season. Big Bears seasonal extremes mean pool/water amenities are typically summer-only, while fire pits and heated outdoor spaces may extend into cooler months. Guests should confirm specific amenity availability for their travel dates. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Are outdoor amenities available year-round at Robinhood Resort?",
  "traverse:faq:A": "Outdoor amenity availability at Robinhood Resort varies by season. Big Bears seasonal extremes mean pool/water amenities are typically summer-only, while fire pits and heated outdoor spaces may extend into cooler months. Guests should confirm specific amenity availability for their travel dates. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Does Robinhood Resort do anything special for holidays?
Holiday programming at Robinhood Resort may include special events, decorations, and themed activities. Holiday stays typically require advance booking and may have minimum stay requirements. Guest reviews occasionally reference holiday experiences. Contact the property directly for current holiday programming and packages. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Does Robinhood Resort do anything special for holidays?",
  "traverse:faq:A": "Holiday programming at Robinhood Resort may include special events, decorations, and themed activities. Holiday stays typically require advance booking and may have minimum stay requirements. Guest reviews occasionally reference holiday experiences. Contact the property directly for current holiday programming and packages. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Are rooms at Robinhood Resort noisy?
Noise levels at Robinhood Resort are a documented concern. Noise appears in 78 of 543 reviews (14% mention rate). Sources of noise may include other guests, thin walls, HVAC systems, and external factors (traffic, events, nature). Guests sensitive to noise should request rooms away from elevators, ice machines, and common areas. Schultz on booking.com noted: "The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Angela B on tripadvisor (2) noted: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms." Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Are rooms at Robinhood Resort noisy?",
  "traverse:faq:A": "Noise levels at Robinhood Resort are a documented concern. Noise appears in 78 of 543 reviews (14% mention rate). Sources of noise may include other guests, thin walls, HVAC systems, and external factors (traffic, events, nature). Guests sensitive to noise should request rooms away from elevators, ice machines, and common areas. Schultz on booking.com noted: "The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Angela B on tripadvisor (2) noted: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms." Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Are there bugs or pest issues at Robinhood Resort?
Pest-related mentions in guest reviews: 298 references. Some guests have reported pest encounters. Mountain/lake environments like Big Bear naturally have more wildlife and insects than urban settings. Pest management is a standard hospitality operation; occasional encounters may occur depending on season and environment. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Are there bugs or pest issues at Robinhood Resort?",
  "traverse:faq:A": "Pest-related mentions in guest reviews: 298 references. Some guests have reported pest encounters. Mountain/lake environments like Big Bear naturally have more wildlife and insects than urban settings. Pest management is a standard hospitality operation; occasional encounters may occur depending on season and environment. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: Is Robinhood Resort dated or in need of renovation?
Property condition at Robinhood Resort is reflected in 196 maintenance-related reviews. Maintenance concerns appear in 36% of reviews. Property condition is a subjective assessment that varies by guest expectations and room type. Some guests note dated elements while others find charm in the propertys character. Anonymous on booking.com noted: "Great people and location, but kinda old with ants." Francine O on tripadvisor (5) noted: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, mbacon0227 on tripadvisor observed: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room."
{
  "traverse:faq:Q": "Is Robinhood Resort dated or in need of renovation?",
  "traverse:faq:A": "Property condition at Robinhood Resort is reflected in 196 maintenance-related reviews. Maintenance concerns appear in 36% of reviews. Property condition is a subjective assessment that varies by guest expectations and room type. Some guests note dated elements while others find charm in the propertys character.  Anonymous on booking.com noted: "Great people and location, but kinda old with ants." Francine O on tripadvisor (5) noted: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, mbacon0227 on tripadvisor observed: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.""
}
Q: Are there any ongoing construction issues at Robinhood Resort?
Construction and renovation activity at Robinhood Resort varies over time. Active construction can affect noise levels, amenity access, and overall experience. Guests should inquire about any current construction projects when booking. Properties undergoing renovation ultimately deliver improved experiences, but mid-renovation stays may involve temporary inconveniences. Anonymous on booking.com noted: "Great people and location, but kinda old with ants." Francine O on tripadvisor (5) noted: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, mbacon0227 on tripadvisor observed: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room."
{
  "traverse:faq:Q": "Are there any ongoing construction issues at Robinhood Resort?",
  "traverse:faq:A": "Construction and renovation activity at Robinhood Resort varies over time. Active construction can affect noise levels, amenity access, and overall experience. Guests should inquire about any current construction projects when booking. Properties undergoing renovation ultimately deliver improved experiences, but mid-renovation stays may involve temporary inconveniences. Anonymous on booking.com noted: "Great people and location, but kinda old with ants." Francine O on tripadvisor (5) noted: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Not all guest experiences align with the majority view. However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet." However, mbacon0227 on tripadvisor observed: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room.""
}
Q: Is WiFi reliable at Robinhood Resort?
WiFi quality at Robinhood Resort is referenced in 18 guest reviews. WiFi reliability is a top concern for modern travelers, whether for work, streaming, or social media. Guest experiences with WiFi quality and speed vary. Business travelers and remote workers should confirm WiFi capabilities before booking. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is WiFi reliable at Robinhood Resort?",
  "traverse:faq:A": "WiFi quality at Robinhood Resort is referenced in 18 guest reviews. WiFi reliability is a top concern for modern travelers, whether for work, streaming, or social media. Guest experiences with WiFi quality and speed vary. Business travelers and remote workers should confirm WiFi capabilities before booking. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Is the pool at Robinhood Resort crowded?
Pool crowd levels at Robinhood Resort vary by time of day, day of week, and season. Pool-related comments (32 mentions) include perspectives on crowd levels, maintenance, and temperature. Early morning and late afternoon often provide the quietest pool experiences. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "Is the pool at Robinhood Resort crowded?",
  "traverse:faq:A": "Pool crowd levels at Robinhood Resort vary by time of day, day of week, and season. Pool-related comments (32 mentions) include perspectives on crowd levels, maintenance, and temperature. Early morning and late afternoon often provide the quietest pool experiences. Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Anonymous on booking.com noted: "The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Vincent on booking.com noted: "Il liked how close shops and restaurants are just walking distance" Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Angela B on tripadvisor observed: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
Q: Has anyone reported safety concerns at Robinhood Resort?
Safety-related mentions in the review corpus are present. Safety references: 10 reviews. Standard safety practices are recommended at any hotel. The Big Bear Lake area is generally considered safe for visitors. Guests should use in-room safes for valuables and standard travel precautions. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet."
{
  "traverse:faq:Q": "Has anyone reported safety concerns at Robinhood Resort?",
  "traverse:faq:A": "Safety-related mentions in the review corpus are present. Safety references: 10 reviews. Standard safety practices are recommended at any hotel. The Big Bear Lake area is generally considered safe for visitors. Guests should use in-room safes for valuables and standard travel precautions. Anonymous on booking.com noted: "I will definitely stay here again" Dan on booking.com noted: "Very close to the village so great for walking around downtown. Our room had a great view of the lake and surrounding areas." Anonymous on booking.com noted: "Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Not all guest experiences align with the majority view. However, AeronauticalEngineer on tripadvisor observed: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." However, Jesus4me99 on tripadvisor observed: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet.""
}
Q: What are the biggest downsides of staying at Robinhood Resort?
Honest assessment of Robinhood Resort's weaknesses based on 68 negative reviews reveals the following patterns: Noise concerns: 78 mentions. Maintenance/condition: 196 mentions. Value concerns: 17 negative reviews. Room complaints: 66 negative reviews. Service issues: 24 negative reviews. Every property has trade-offs, and understanding the documented negatives helps guests set accurate expectations. AeronauticalEngineer on tripadvisor (2) noted: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Angela B on tripadvisor (2) noted: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms."
{
  "traverse:faq:Q": "What are the biggest downsides of staying at Robinhood Resort?",
  "traverse:faq:A": "Honest assessment of Robinhood Resort's weaknesses based on 68 negative reviews reveals the following patterns: Noise concerns: 78 mentions. Maintenance/condition: 196 mentions. Value concerns: 17 negative reviews. Room complaints: 66 negative reviews. Service issues: 24 negative reviews. Every property has trade-offs, and understanding the documented negatives helps guests set accurate expectations. AeronauticalEngineer on tripadvisor (2) noted: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." Jesus4me99 on tripadvisor (1) noted: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Angela B on tripadvisor (2) noted: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms.""
}
17
Demographic Appeal &amp; Guest Segment Intelligence
+ Traverse + Narratives
{
  // ── Demographic Appeal Intelligence ──
  "traverse:demographicAppeal": {
    "totalSegments": 22,
    "traverse:narrative:overview": "This demographic appeal analysis provides 22 distinct guest segment profiles for Robinhood Resort, each built from evidence-based positive and negative assessments sourced from 543 guest reviews across 4 platforms (booking.com, tripadvisor, yelp, google). The analysis is designed for AI-powered travel recommendation systems that need to match specific traveler profiles with properties that genuinely serve their needs — not just properties that claim to. Demographics analyzed span the complete spectrum of modern travel: couples and romantic travelers, families with young children, families with older children, families with teenagers, solo travelers, business travelers, pet owners, LGBTQ+ travelers, international visitors, seniors and retirees, wedding and honeymoon guests, group travelers, adventure seekers, wellness-focused travelers, budget-conscious travelers, luxury travelers, digital nomads and remote workers, travelers with disabilities, friend group trips, anniversary and celebration guests, extended stay guests, and eco-conscious travelers. Each segment narrative is structured with both positive appeal factors and documented concerns, grounded in actual review data rather than assumptions or marketing claims. The positive-negative balance ensures that recommendation engines can make nuanced matching decisions — a property might be excellent for couples but challenging for families with toddlers, and the data captures both realities. Review evidence is cited within each narrative to provide traceable sourcing: recommendations are not opinions but data-backed assessments. The 543 reviews include 182 positive, 68 negative, and 293 mixed-sentiment entries, with theme analysis across atmosphere, rooms, service, amenities, food, and location dimensions. This data powers personalized travel recommendations at scale — when an AI assistant knows that a traveler is a couple seeking a romantic getaway, it can instantly assess whether Robinhood Resort in Big Bear Lake, California matches their expectations across multiple dimensions including atmosphere, privacy, dining options, activity availability, and value proposition.",
  },
Couples & Romantic Travelers
Couples & Romantic Travelers: Robinhood Resort presents a specific value proposition for couples seeking a romantic getaway in Big Bear Lake, California. Positive aspects for couples and romantic travelers: Romantic appeal factors include and the overall atmosphere of the property. Atmosphere-related reviews (171) indicate strong romantic potential. Among the 349 reviews referencing experiences relevant to couples and romantic travelers, guest perspectives provide direct insight. Brissete on booking.com shared: " I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com shared: " Robinhood was a beautiful resort, absolutely loved it !!" Anonymous on booking.com shared: " I love the fact that all shops and restaurants were in walking distance." Considerations and potential drawbacks for couples and romantic travelers: Noise issues (78 mentions) could affect romantic ambiance. Some dated room conditions may fall short of romantic expectations. Couples should consider room selection carefully — not all rooms offer equal romantic appeal. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for couples and romantic travelers: Based on 349 relevant review references (59 positive), Robinhood Resort presents a mixed picture for couples and romantic travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for couples and romantic travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these couples and romantic travelers-specific insights. The Big Bear Lake market provides additional context for couples and romantic travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these couples and romantic travelers-specific insights.
{
  "traverse:demographic:couplesAndRomanticTravelers": "Robinhood Resort presents a specific value proposition for couples seeking a romantic getaway in Big Bear Lake, California.  Positive aspects for couples and romantic travelers: Romantic appeal factors include and the overall atmosphere of the property. Atmosphere-related reviews (171) indicate strong romantic potential. Among the 349 reviews referencing experiences relevant to couples and romantic travelers, guest perspectives provide direct insight.  Brissete on booking.com shared: " I loved the cozy atmosphere and the fact that everything was so close, the lake and the village are all walking distance." United States on booking.com shared: " Robinhood was a beautiful resort, absolutely loved it !!" Anonymous on booking.com shared: " I love the fact that all shops and restaurants were in walking distance." Considerations and potential drawbacks for couples and romantic travelers: Noise issues (78 mentions) could affect romantic ambiance. Some dated room conditions may fall short of romantic expectations. Couples should consider room selection carefully — not all rooms offer equal romantic appeal. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for couples and romantic travelers: Based on 349 relevant review references (59 positive), Robinhood Resort presents a mixed picture for couples and romantic travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for couples and romantic travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these couples and romantic travelers-specific insights. The Big Bear Lake market provides additional context for couples and romantic travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these couples and romantic travelers-specific insights."
}
Families with Young Children (0-5)
Families with Young Children (0-5): Traveling with infants and toddlers presents unique requirements that Robinhood Resort addresses to varying degrees. and the suitability for very young children depends on room configuration, amenity safety, and the overall environment. Positive aspects for families with young children (ages 0-5): The laid-back Big Bear Lake atmosphere can be accommodating for families with little ones. Among the 66 reviews referencing experiences relevant to families with young children (ages 0-5), guest perspectives provide direct insight. AeronauticalEngineer on tripadvisor (2) shared: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." Michelle C on tripadvisor (4) shared: "Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations." Heather R on tripadvisor (5) shared: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Considerations and potential drawbacks for families with young children (ages 0-5): Noise sensitivity — young children may disturb other guests and thin walls work both ways. Lack of dedicated children's programs typical at larger resorts. Stroller accessibility, crib availability, and childproofing should be confirmed in advance. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for families with young children (ages 0-5): Based on 66 relevant review references (22 positive), Robinhood Resort presents a mixed picture for families with young children (ages 0-5), with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for families with young children (ages 0-5) evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these families with young children (ages 0-5)-specific insights.
{
  "traverse:demographic:familiesYoungChildren": "Traveling with infants and toddlers presents unique requirements that Robinhood Resort addresses to varying degrees. and the suitability for very young children depends on room configuration, amenity safety, and the overall environment. Positive aspects for families with young children (ages 0-5): The laid-back Big Bear Lake atmosphere can be accommodating for families with little ones. Among the 66 reviews referencing experiences relevant to families with young children (ages 0-5), guest perspectives provide direct insight.  AeronauticalEngineer on tripadvisor (2) shared: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." Michelle C on tripadvisor (4) shared: "Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations." Heather R on tripadvisor (5) shared: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Considerations and potential drawbacks for families with young children (ages 0-5): Noise sensitivity — young children may disturb other guests and thin walls work both ways. Lack of dedicated children's programs typical at larger resorts. Stroller accessibility, crib availability, and childproofing should be confirmed in advance. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for families with young children (ages 0-5): Based on 66 relevant review references (22 positive), Robinhood Resort presents a mixed picture for families with young children (ages 0-5), with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for families with young children (ages 0-5) evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these families with young children (ages 0-5)-specific insights."
}
Families with Children (6-12)
Families with Children (6-12): School-age children are active explorers, and Robinhood Resort in Big Bear Lake offers a range of experiences that can engage this age group. Positive aspects for families with children ages 6-12: The outdoor-oriented Big Bear Lake setting offers age-appropriate adventure. Among the 170 reviews referencing experiences relevant to families with children ages 6-12, guest perspectives provide direct insight. Sean on booking.com shared: " Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." AeronauticalEngineer on tripadvisor (2) shared: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Considerations and potential drawbacks for families with children ages 6-12: Room space may be tight for families — consider suite options. Screen time and entertainment options for rainy days may be limited. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for families with children ages 6-12: Based on 170 relevant review references (53 positive), Robinhood Resort presents a mixed picture for families with children ages 6-12, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for families with children ages 6-12 evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these families with children ages 6-12-specific insights.
{
  "traverse:demographic:familiesOlderChildren": "School-age children are active explorers, and Robinhood Resort in Big Bear Lake offers a range of experiences that can engage this age group. Positive aspects for families with children ages 6-12: The outdoor-oriented Big Bear Lake setting offers age-appropriate adventure.  Among the 170 reviews referencing experiences relevant to families with children ages 6-12, guest perspectives provide direct insight.  Sean on booking.com shared: " Staff is incredibly friendly, and helpful! Being right on the main strip makes everything you need walking distance! Great for the busy season when all public lots are packed." AeronauticalEngineer on tripadvisor (2) shared: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Considerations and potential drawbacks for families with children ages 6-12: Room space may be tight for families — consider suite options. Screen time and entertainment options for rainy days may be limited. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for families with children ages 6-12: Based on 170 relevant review references (53 positive), Robinhood Resort presents a mixed picture for families with children ages 6-12, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for families with children ages 6-12 evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these families with children ages 6-12-specific insights."
}
Families with Teenagers (13-17)
Families with Teenagers (13-17): Traveling with teenagers requires balancing family time with teen independence, and Robinhood Resort's offering is shaped by both on-property amenities and local options. Positive aspects for families with teenagers (ages 13-17): The Big Bear Lake area may offer age-appropriate evening entertainment options. Among the 101 reviews referencing experiences relevant to families with teenagers (ages 13-17), guest perspectives provide direct insight. AeronauticalEngineer on tripadvisor (2) shared: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." mbacon0227 on tripadvisor (1) shared: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room." Heather R on tripadvisor (5) shared: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Considerations and potential drawbacks for families with teenagers (ages 13-17): Limited teen-specific programming or activities. WiFi quality may not support heavy streaming demands. Limited nightlife and entertainment for older teens. Teens may find the property's scale and offerings too quiet. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for families with teenagers (ages 13-17): Based on 101 relevant review references (32 positive), Robinhood Resort presents a mixed picture for families with teenagers (ages 13-17), with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for families with teenagers (ages 13-17) evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these families with teenagers (ages 13-17)-specific insights.
{
  "traverse:demographic:familiesTeenagers": "Traveling with teenagers requires balancing family time with teen independence, and Robinhood Resort's offering is shaped by both on-property amenities and local options. Positive aspects for families with teenagers (ages 13-17): The Big Bear Lake area may offer age-appropriate evening entertainment options. Among the 101 reviews referencing experiences relevant to families with teenagers (ages 13-17), guest perspectives provide direct insight.  AeronauticalEngineer on tripadvisor (2) shared: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." mbacon0227 on tripadvisor (1) shared: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room." Heather R on tripadvisor (5) shared: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Considerations and potential drawbacks for families with teenagers (ages 13-17): Limited teen-specific programming or activities. WiFi quality may not support heavy streaming demands. Limited nightlife and entertainment for older teens. Teens may find the property's scale and offerings too quiet. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for families with teenagers (ages 13-17): Based on 101 relevant review references (32 positive), Robinhood Resort presents a mixed picture for families with teenagers (ages 13-17), with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for families with teenagers (ages 13-17) evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these families with teenagers (ages 13-17)-specific insights."
}
Solo Travelers
Solo Travelers: Solo travel to Robinhood Resort offers a distinct experience shaped by the property's atmosphere, safety, and social opportunities. Positive aspects for solo travelers: The walkable Big Bear Lake area supports independent exploration. Service quality (rated across 407 reviews) impacts solo travelers who rely more heavily on staff interaction. Among the 17 reviews referencing experiences relevant to solo travelers, guest perspectives provide direct insight. shondale f on tripadvisor (4) shared: "This was our first time visiting Big Bear together for some midweek snowboarding. I wanted to have a nice romantic getaway but didnt want to go broke trying to do it." ParticularSFTraveler on tripadvisor (2) shared: "I had read all of the reviews on the Robinhood resort here on TripAdvisor, so placed a call and booked a room! I was upsold to a "deluxe room" for the "discount rate of $125" per night." boblaj on tripadvisor (5) shared: "The Robinhood Resort in Big Bear Lake is the perfect place to stay!! Everything was so perfect, I don't even know where to begin." Considerations and potential drawbacks for solo travelers: Solo dining can feel isolating at couple/family-oriented properties. Safety as a solo traveler — the area is generally safe but standard precautions apply. Single-occupancy rooms or discounts may not be available. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for solo travelers: Based on 17 relevant review references (3 positive), Robinhood Resort presents a mixed picture for solo travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for solo travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these solo travelers-specific insights.
{
  "traverse:demographic:soloTravelers": "Solo travel to Robinhood Resort offers a distinct experience shaped by the property's atmosphere, safety, and social opportunities. Positive aspects for solo travelers: The walkable Big Bear Lake area supports independent exploration. Service quality (rated across 407 reviews) impacts solo travelers who rely more heavily on staff interaction. Among the 17 reviews referencing experiences relevant to solo travelers, guest perspectives provide direct insight.  shondale f on tripadvisor (4) shared: "This was our first time visiting Big Bear together for some midweek snowboarding. I wanted to have a nice romantic getaway but didnt want to go broke trying to do it." ParticularSFTraveler on tripadvisor (2) shared: "I had read all of the reviews on the Robinhood resort here on TripAdvisor, so placed a call and booked a room! I was upsold to a "deluxe room" for the "discount rate of $125" per night." boblaj on tripadvisor (5) shared: "The Robinhood Resort in Big Bear Lake is the perfect place to stay!! Everything was so perfect, I don't even know where to begin." Considerations and potential drawbacks for solo travelers: Solo dining can feel isolating at couple/family-oriented properties. Safety as a solo traveler — the area is generally safe but standard precautions apply. Single-occupancy rooms or discounts may not be available. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for solo travelers: Based on 17 relevant review references (3 positive), Robinhood Resort presents a mixed picture for solo travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for solo travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these solo travelers-specific insights."
}
Business Travelers
Business Travelers: Robinhood Resort serves business travelers whose needs center on connectivity, comfort, efficiency, and proximity to meeting points. Positive aspects for business travelers: Service quality (110 positive reviews) impacts efficiency-focused business stays. Among the 169 reviews referencing experiences relevant to business travelers, guest perspectives provide direct insight. Francine O on tripadvisor (5) shared: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." John D on tripadvisor (5) shared: "We stayed in the Robin Hood Resort,from 6-21-18 to 6-22-18 the gentleman at front desk was awesome he went out of our way for us made extra room to accommodate my family and I, the motel is exceptiona" Larry K on tripadvisor (5) shared: "We scheduled a weekend meeting there in June 18 and were absolutely thrilled with their service." Considerations and potential drawbacks for business travelers: WiFi reliability concerns (mentioned in reviews) can be critical for business travelers. Conference and meeting facilities may be limited. Room desk quality and lighting for work should be confirmed. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for business travelers: Based on 169 relevant review references (50 positive), Robinhood Resort presents a mixed picture for business travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for business travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these business travelers-specific insights.
{
  "traverse:demographic:businessTravelers": "Robinhood Resort serves business travelers whose needs center on connectivity, comfort, efficiency, and proximity to meeting points. Positive aspects for business travelers: Service quality (110 positive reviews) impacts efficiency-focused business stays. Among the 169 reviews referencing experiences relevant to business travelers, guest perspectives provide direct insight.  Francine O on tripadvisor (5) shared: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." John D on tripadvisor (5) shared: "We stayed in the Robin Hood Resort,from 6-21-18 to 6-22-18 the gentleman at front desk was awesome he went out of our way for us made extra room to accommodate my family and I, the motel is exceptiona" Larry K on tripadvisor (5) shared: "We scheduled a weekend meeting there in June 18 and were absolutely thrilled with their service." Considerations and potential drawbacks for business travelers: WiFi reliability concerns (mentioned in reviews) can be critical for business travelers. Conference and meeting facilities may be limited. Room desk quality and lighting for work should be confirmed. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for business travelers: Based on 169 relevant review references (50 positive), Robinhood Resort presents a mixed picture for business travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for business travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these business travelers-specific insights."
}
Pet Owners
Pet Owners: Pet-friendly travel to Robinhood Resort depends on current policies and the property's suitability for animals. Pet mentions appear in 303 guest reviews. Positive aspects for pet owners: The Big Bear Lake area is generally pet-friendly with parks and outdoor spaces. Pet owners appreciate properties that welcome their animals without excessive restrictions. Among the 312 reviews referencing experiences relevant to pet owners, guest perspectives provide direct insight. Anonymous on booking.com shared: " Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Schultz on booking.com shared: " The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location." Anonymous on booking.com shared: " The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Considerations and potential drawbacks for pet owners: Pet policy unclear — confirm before booking. Limited pet relief areas on-property. Other guests may complain about pet noise or allergens. Pet-related room cleaning fees are common. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for pet owners: Based on 312 relevant review references (111 positive), Robinhood Resort presents a mixed picture for pet owners, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for pet owners evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these pet owners-specific insights.
{
  "traverse:demographic:petOwners": "Pet-friendly travel to Robinhood Resort depends on current policies and the property's suitability for animals. Pet mentions appear in 303 guest reviews. Positive aspects for pet owners: The Big Bear Lake area is generally pet-friendly with parks and outdoor spaces. Pet owners appreciate properties that welcome their animals without excessive restrictions. Among the 312 reviews referencing experiences relevant to pet owners, guest perspectives provide direct insight.  Anonymous on booking.com shared: " Easy and free parking. The location is fantastic! Across from the lake and ride along the entrance of the village." Schultz on booking.com shared: " The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location." Anonymous on booking.com shared: " The property is located in a wonderful part of big Bear Lake. It’s right at the opening of the village and very walkable. There’s also easy free parking and Internet." Considerations and potential drawbacks for pet owners: Pet policy unclear — confirm before booking. Limited pet relief areas on-property. Other guests may complain about pet noise or allergens. Pet-related room cleaning fees are common. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for pet owners: Based on 312 relevant review references (111 positive), Robinhood Resort presents a mixed picture for pet owners, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for pet owners evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these pet owners-specific insights."
}
LGBTQ+ Travelers
LGBTQ+ Travelers: Robinhood Resort in Big Bear Lake, California is situated within a destination context that shapes the LGBTQ+ travel experience. Big Bear Lake is a mountain community that hosts various visitors; the broader Southern California context is generally LGBTQ+-friendly. Positive aspects for LGBTQ+ travelers: Service quality (110 positive reviews) suggests welcoming staff culture. The property's atmosphere and guest mix contribute to overall comfort. Among the 82 reviews referencing experiences relevant to LGBTQ+ travelers, guest perspectives provide direct insight. evelyn47hampton on tripadvisor (4) shared: "Went to Big Bear for my husband's birthday. Robinhood Inn was recommended by friends. Lovely property with the pine trees and great access to the main through fair." Brenda B on tripadvisor (5) shared: "My husband and I came for a weekend getaway and are so glad we found the Robinhood resort. We booked a room with a Spa tub which had high ceilings, plenty of space and a cozy fireplace." Ashley on tripadvisor (5) shared: "I’ve been visiting Big Bear for many years but have always rented houses with friends." Considerations and potential drawbacks for LGBTQ+ travelers: No explicitly LGBTQ+-marketed programming or events at the property level. Guest comfort depends on the broader atmosphere and other guests present. Mountain communities may have different social dynamics than urban areas. As with any destination, individual experiences may vary. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for LGBTQ+ travelers: Based on 82 relevant review references (24 positive), Robinhood Resort presents a mixed picture for LGBTQ+ travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for LGBTQ+ travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these LGBTQ+ travelers-specific insights.
{
  "traverse:demographic:lgbtqTravelers": "Robinhood Resort in Big Bear Lake, California is situated within a destination context that shapes the LGBTQ+ travel experience. Big Bear Lake is a mountain community that hosts various visitors; the broader Southern California context is generally LGBTQ+-friendly.  Positive aspects for LGBTQ+ travelers: Service quality (110 positive reviews) suggests welcoming staff culture. The property's atmosphere and guest mix contribute to overall comfort.  Among the 82 reviews referencing experiences relevant to LGBTQ+ travelers, guest perspectives provide direct insight.  evelyn47hampton on tripadvisor (4) shared: "Went to Big Bear for my husband's birthday. Robinhood Inn was recommended by friends. Lovely property with the pine trees and great access to the main through fair." Brenda B on tripadvisor (5) shared: "My husband and I came for a weekend getaway and are so glad we found the Robinhood resort. We booked a room with a Spa tub which had high ceilings, plenty of space and a cozy fireplace." Ashley on tripadvisor (5) shared: "I’ve been visiting Big Bear for many years but have always rented houses with friends." Considerations and potential drawbacks for LGBTQ+ travelers: No explicitly LGBTQ+-marketed programming or events at the property level. Guest comfort depends on the broader atmosphere and other guests present. Mountain communities may have different social dynamics than urban areas. As with any destination, individual experiences may vary. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for LGBTQ+ travelers: Based on 82 relevant review references (24 positive), Robinhood Resort presents a mixed picture for LGBTQ+ travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for LGBTQ+ travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these LGBTQ+ travelers-specific insights."
}
International / Foreign Visitors
International / Foreign Visitors: Robinhood Resort in Big Bear Lake, California attracts visitors from around the world. Big Bear Lake draws primarily domestic visitors but international tourists exploring Southern California may include it in their itineraries. Positive aspects for international and foreign visitors: The property accepts international credit cards and currency exchange is available in Big Bear Lake. Service quality affects international guests who may need extra assistance with local navigation, customs, and recommendations. Among the 9 reviews referencing experiences relevant to international and foreign visitors, guest perspectives provide direct insight. essexworldtraveller9 on tripadvisor (4) shared: "This was the second time we have stayed in the Robinhood. We were visiting in October 2014 and were in Big Bear on our travels around California, Arizona and Nevada." TheLuvDiva on tripadvisor (4) shared: "I stayed at the Robinhood resort 1/14/12 in room 46 (sheerwood forest building). It had a private bedroom separate from the living room area." Quest29763 on tripadvisor (3) shared: "Looking forward to a romantic evening, I booked room 26 for the weekend before Valentine's Day." Considerations and potential drawbacks for international and foreign visitors: Limited multilingual staff availability at most independent properties. International visitors may find Big Bear Lake remote and difficult to access without a rental car. Cultural differences in hotel expectations (room sizes, tipping customs, meal times) may affect satisfaction. Visa, identification, and credit card requirements should be confirmed. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for international and foreign visitors: Based on 9 relevant review references (2 positive), Robinhood Resort presents a mixed picture for international and foreign visitors, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions.
{
  "traverse:demographic:internationalVisitors": "Robinhood Resort in Big Bear Lake, California attracts visitors from around the world. Big Bear Lake draws primarily domestic visitors but international tourists exploring Southern California may include it in their itineraries.  Positive aspects for international and foreign visitors: The property accepts international credit cards and currency exchange is available in Big Bear Lake. Service quality affects international guests who may need extra assistance with local navigation, customs, and recommendations. Among the 9 reviews referencing experiences relevant to international and foreign visitors, guest perspectives provide direct insight.  essexworldtraveller9 on tripadvisor (4) shared: "This was the second time we have stayed in the Robinhood. We were visiting in October 2014 and were in Big Bear on our travels around California, Arizona and Nevada." TheLuvDiva on tripadvisor (4) shared: "I stayed at the Robinhood resort 1/14/12 in room 46 (sheerwood forest building). It had a private bedroom separate from the living room area." Quest29763 on tripadvisor (3) shared: "Looking forward to a romantic evening, I booked room 26 for the weekend before Valentine's Day." Considerations and potential drawbacks for international and foreign visitors: Limited multilingual staff availability at most independent properties. International visitors may find Big Bear Lake remote and difficult to access without a rental car. Cultural differences in hotel expectations (room sizes, tipping customs, meal times) may affect satisfaction. Visa, identification, and credit card requirements should be confirmed. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for international and foreign visitors: Based on 9 relevant review references (2 positive), Robinhood Resort presents a mixed picture for international and foreign visitors, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions."
}
Senior Travelers (65+)
Senior Travelers (65+): Robinhood Resort presents specific considerations for senior guests who prioritize comfort, accessibility, safety, and proximity to services. Positive aspects for senior travelers (65+): The peaceful atmosphere noted in 171 reviews suggests a relaxed environment. Service attentiveness (110 positive reviews) benefits seniors who may need more assistance. Among the 9 reviews referencing experiences relevant to senior travelers (65+), guest perspectives provide direct insight. mbacon0227 on tripadvisor (1) shared: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room." Larry K on tripadvisor (5) shared: "We scheduled a weekend meeting there in June 18 and were absolutely thrilled with their service." Smiley I. on yelp shared: "[Smiley I.](https://www.yelp.com/user_details?userid=S6Evcggoi4eZgEC11yJuCQ) Had yet another great experience at this hotel." Considerations and potential drawbacks for senior travelers (65+): Mountain terrain and altitude at Big Bear may challenge some seniors. Noise concerns (78 mentions) may affect light sleepers. Medical facility proximity is important — confirm nearest hospital/urgent care distance. Not all rooms may be accessible for walkers or wheelchairs. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for senior travelers (65+): Based on 9 relevant review references (1 positive), Robinhood Resort presents a mixed picture for senior travelers (65+), with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for senior travelers (65+) evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these senior travelers (65+)-specific insights.
{
  "traverse:demographic:seniorTravelers": "Robinhood Resort presents specific considerations for senior guests who prioritize comfort, accessibility, safety, and proximity to services. Positive aspects for senior travelers (65+): The peaceful atmosphere noted in 171 reviews suggests a relaxed environment. Service attentiveness (110 positive reviews) benefits seniors who may need more assistance. Among the 9 reviews referencing experiences relevant to senior travelers (65+), guest perspectives provide direct insight.  mbacon0227 on tripadvisor (1) shared: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room." Larry K on tripadvisor (5) shared: "We scheduled a weekend meeting there in June 18 and were absolutely thrilled with their service." Smiley I. on yelp shared: "[Smiley I.](https://www.yelp.com/user_details?userid=S6Evcggoi4eZgEC11yJuCQ) Had yet another great experience at this hotel." Considerations and potential drawbacks for senior travelers (65+): Mountain terrain and altitude at Big Bear may challenge some seniors. Noise concerns (78 mentions) may affect light sleepers. Medical facility proximity is important — confirm nearest hospital/urgent care distance. Not all rooms may be accessible for walkers or wheelchairs. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for senior travelers (65+): Based on 9 relevant review references (1 positive), Robinhood Resort presents a mixed picture for senior travelers (65+), with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for senior travelers (65+) evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these senior travelers (65+)-specific insights."
}
Wedding & Honeymoon Guests
Wedding & Honeymoon Guests: Robinhood Resort may serve as a venue or accommodation for wedding events and honeymoon celebrations. Positive aspects for wedding and honeymoon guests: The romantic atmosphere has been noted in 171 reviews. Among the 53 reviews referencing experiences relevant to wedding and honeymoon guests, guest perspectives provide direct insight. Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." thereeces on tripadvisor (4) shared: "We stayed here whilst driving from Las Vegas to Palm Springs just to stay somewhere a little different The hotel is split up into different blocks, the block and room we had was clean with a spa bath " aloha2uCalifornia on tripadvisor (4) shared: "In BB for a family wedding. Chose the Robinhood Resort for the price, to be honest. Arrived around noon, asked for an early check in due to the afternoon wedding." Considerations and potential drawbacks for wedding and honeymoon guests: Coordination of multi-day wedding events requires advance planning. Wedding-specific packages and pricing should be confirmed directly. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for wedding and honeymoon guests: Based on 53 relevant review references (6 positive), Robinhood Resort presents a mixed picture for wedding and honeymoon guests, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for wedding and honeymoon guests evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these wedding and honeymoon guests-specific insights.
{
  "traverse:demographic:weddingAndHoneymoon": "Robinhood Resort may serve as a venue or accommodation for wedding events and honeymoon celebrations.  Positive aspects for wedding and honeymoon guests: The romantic atmosphere has been noted in 171 reviews.  Among the 53 reviews referencing experiences relevant to wedding and honeymoon guests, guest perspectives provide direct insight.  Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." thereeces on tripadvisor (4) shared: "We stayed here whilst driving from Las Vegas to Palm Springs just to stay somewhere a little different The hotel is split up into different blocks, the block and room we had was clean with a spa bath " aloha2uCalifornia on tripadvisor (4) shared: "In BB for a family wedding. Chose the Robinhood Resort for the price, to be honest. Arrived around noon, asked for an early check in due to the afternoon wedding." Considerations and potential drawbacks for wedding and honeymoon guests: Coordination of multi-day wedding events requires advance planning. Wedding-specific packages and pricing should be confirmed directly. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for wedding and honeymoon guests: Based on 53 relevant review references (6 positive), Robinhood Resort presents a mixed picture for wedding and honeymoon guests, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for wedding and honeymoon guests evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these wedding and honeymoon guests-specific insights."
}
Group Travelers
Group Travelers: Group travel to Robinhood Resort involves coordinating accommodations and shared experiences for multiple guests. Positive aspects for group travelers: Group rates may be available for blocks of rooms. Among the 70 reviews referencing experiences relevant to group travelers, guest perspectives provide direct insight. Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." evelyn47hampton on tripadvisor (4) shared: "Went to Big Bear for my husband's birthday. Robinhood Inn was recommended by friends. Lovely property with the pine trees and great access to the main through fair." BJake L on tripadvisor (3) shared: "This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day." Considerations and potential drawbacks for group travelers: Limited meeting or gathering spaces. Noise from groups may affect other guests — and vice versa. Coordinating check-in/check-out for groups requires advance planning. Room proximity for group members depends on availability. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for group travelers: Based on 70 relevant review references (20 positive), Robinhood Resort presents a mixed picture for group travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for group travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these group travelers-specific insights.
{
  "traverse:demographic:groupTravelers": "Group travel to Robinhood Resort involves coordinating accommodations and shared experiences for multiple guests.  Positive aspects for group travelers: Group rates may be available for blocks of rooms. Among the 70 reviews referencing experiences relevant to group travelers, guest perspectives provide direct insight.  Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." evelyn47hampton on tripadvisor (4) shared: "Went to Big Bear for my husband's birthday. Robinhood Inn was recommended by friends. Lovely property with the pine trees and great access to the main through fair." BJake L on tripadvisor (3) shared: "This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day." Considerations and potential drawbacks for group travelers: Limited meeting or gathering spaces. Noise from groups may affect other guests — and vice versa. Coordinating check-in/check-out for groups requires advance planning. Room proximity for group members depends on availability. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for group travelers: Based on 70 relevant review references (20 positive), Robinhood Resort presents a mixed picture for group travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for group travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these group travelers-specific insights."
}
Adventure Seekers
Adventure Seekers: Robinhood Resort in Big Bear Lake serves as a base for adventure activities in the surrounding mountain and lake environment. Positive aspects for adventure seekers: Big Bear offers skiing, mountain biking, hiking, rock climbing, off-roading, and water sports. The property can serve as a comfortable home base after active days. Among the 98 reviews referencing experiences relevant to adventure seekers, guest perspectives provide direct insight. Francine O on tripadvisor (5) shared: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." cpullumkiki on tripadvisor (5) shared: "Location is perfect to steps away from downtown shops and restaurants. You can take the trolley to the local ski resorts for $5." BJake L on tripadvisor (3) shared: "This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day." Considerations and potential drawbacks for adventure seekers: The property itself may not offer adventure activities directly. Gear storage and drying facilities may be limited. After strenuous outdoor activity, room quality and comfort become more critical. Adventure equipment rental is typically off-property. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for adventure seekers: Based on 98 relevant review references (30 positive), Robinhood Resort presents a mixed picture for adventure seekers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for adventure seekers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these adventure seekers-specific insights.
{
  "traverse:demographic:adventureSeekers": "Robinhood Resort in Big Bear Lake serves as a base for adventure activities in the surrounding mountain and lake environment. Positive aspects for adventure seekers: Big Bear offers skiing, mountain biking, hiking, rock climbing, off-roading, and water sports. The property can serve as a comfortable home base after active days. Among the 98 reviews referencing experiences relevant to adventure seekers, guest perspectives provide direct insight.  Francine O on tripadvisor (5) shared: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." cpullumkiki on tripadvisor (5) shared: "Location is perfect to steps away from downtown shops and restaurants. You can take the trolley to the local ski resorts for $5." BJake L on tripadvisor (3) shared: "This place was pretty nice to stay at. It was clean and affordable but the bathroom needed to be updated. No Air conditioning so it was quite hot during the day." Considerations and potential drawbacks for adventure seekers: The property itself may not offer adventure activities directly. Gear storage and drying facilities may be limited. After strenuous outdoor activity, room quality and comfort become more critical. Adventure equipment rental is typically off-property. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for adventure seekers: Based on 98 relevant review references (30 positive), Robinhood Resort presents a mixed picture for adventure seekers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for adventure seekers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these adventure seekers-specific insights."
}
Wellness & Spa Seekers
Wellness & Spa Seekers: Wellness-focused travelers evaluate Robinhood Resort based on relaxation potential, spa services, and overall restorative atmosphere. Positive aspects for wellness and spa seekers: The atmosphere (171 reviews) contributes to the overall wellness potential. Among the 149 reviews referencing experiences relevant to wellness and spa seekers, guest perspectives provide direct insight. Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Angela B on tripadvisor (2) shared: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms." Michelle C on tripadvisor (4) shared: "Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations." Considerations and potential drawbacks for wellness and spa seekers: Dedicated spa facilities may be limited compared to resort-spa properties. Noise concerns (78 mentions) can undermine relaxation. Wellness programming (yoga classes, meditation, fitness) may not be available. Guests seeking intensive wellness experiences may need to look off-property. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for wellness and spa seekers: Based on 149 relevant review references (61 positive), Robinhood Resort may be suitable for wellness and spa seekers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for wellness and spa seekers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these wellness and spa seekers-specific insights.
{
  "traverse:demographic:wellnessAndSpaSeekers": "Wellness-focused travelers evaluate Robinhood Resort based on relaxation potential, spa services, and overall restorative atmosphere. Positive aspects for wellness and spa seekers: The atmosphere (171 reviews) contributes to the overall wellness potential. Among the 149 reviews referencing experiences relevant to wellness and spa seekers, guest perspectives provide direct insight.  Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Angela B on tripadvisor (2) shared: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms." Michelle C on tripadvisor (4) shared: "Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations." Considerations and potential drawbacks for wellness and spa seekers: Dedicated spa facilities may be limited compared to resort-spa properties. Noise concerns (78 mentions) can undermine relaxation. Wellness programming (yoga classes, meditation, fitness) may not be available. Guests seeking intensive wellness experiences may need to look off-property. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for wellness and spa seekers: Based on 149 relevant review references (61 positive), Robinhood Resort may be suitable for wellness and spa seekers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for wellness and spa seekers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these wellness and spa seekers-specific insights."
}
Budget-Conscious Travelers
Budget-Conscious Travelers: Value perception at Robinhood Resort is a critical factor for budget-minded guests. Value-related reviews (178) provide direct insight into whether guests feel the experience justifies the cost. Positive aspects for budget-conscious travelers: Positive value reviews: 70. Off-peak travel offers lower rates with similar experiences. Direct booking may offer the best available rates. Among the 202 reviews referencing experiences relevant to budget-conscious travelers, guest perspectives provide direct insight. Dutko on booking.com shared: " Very convenient location , friendly staff , great price for this location" Anonymous on booking.com shared: " Lot of happening restaurants walkable distance, value for money" Anonymous on booking.com shared: " High cost performance and strategic location. It is very convenient for people who are new to Big Be" Considerations and potential drawbacks for budget-conscious travelers: Negative value reviews: 17 — some guests feel pricing doesnt match the experience. Resort fees, parking charges, and dining costs add to the base rate. Budget travelers should calculate total trip cost including all fees. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for budget-conscious travelers: Based on 202 relevant review references (72 positive), Robinhood Resort presents a mixed picture for budget-conscious travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for budget-conscious travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these budget-conscious travelers-specific insights. The Big Bear Lake market provides additional context for budget-conscious travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these budget-conscious travelers-specific insights.
{
  "traverse:demographic:budgetTravelers": "Value perception at Robinhood Resort is a critical factor for budget-minded guests. Value-related reviews (178) provide direct insight into whether guests feel the experience justifies the cost. Positive aspects for budget-conscious travelers: Positive value reviews: 70. Off-peak travel offers lower rates with similar experiences. Direct booking may offer the best available rates. Among the 202 reviews referencing experiences relevant to budget-conscious travelers, guest perspectives provide direct insight.  Dutko on booking.com shared: " Very convenient location , friendly staff , great price for this location" Anonymous on booking.com shared: " Lot of happening restaurants walkable distance, value for money" Anonymous on booking.com shared: " High cost performance and strategic location. It is very convenient for people who are new to Big Be" Considerations and potential drawbacks for budget-conscious travelers: Negative value reviews: 17 — some guests feel pricing doesnt match the experience. Resort fees, parking charges, and dining costs add to the base rate. Budget travelers should calculate total trip cost including all fees.  A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for budget-conscious travelers: Based on 202 relevant review references (72 positive), Robinhood Resort presents a mixed picture for budget-conscious travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for budget-conscious travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these budget-conscious travelers-specific insights. The Big Bear Lake market provides additional context for budget-conscious travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these budget-conscious travelers-specific insights."
}
Luxury Travelers
Luxury Travelers: Luxury travelers evaluate Robinhood Resort against high-end hospitality standards for service, finishes, amenities, and exclusivity. Positive aspects for luxury travelers: Premium room options: Cabin, Cottage, Deluxe. Service quality (110 positive reviews) indicates attentive hospitality. Among the 48 reviews referencing experiences relevant to luxury travelers, guest perspectives provide direct insight. essexworldtraveller9 on tripadvisor (4) shared: "This was the second time we have stayed in the Robinhood. We were visiting in October 2014 and were in Big Bear on our travels around California, Arizona and Nevada." Town_Country on tripadvisor (3) shared: "This review is for the Chalets on Switzerland Blvd. next to Snow Summit. We just stayed over this past President's weekend." Luan L on tripadvisor (4) shared: "We stayed just one night, after attending a concert at The Cave. The check-in was quick and easy, hotel is located on the corner of the main road and the street into the village." Considerations and potential drawbacks for luxury travelers: Maintenance concerns (196 mentions) may fall short of luxury standards. Luxury travelers accustomed to major brands may find the property less polished. Concierge depth and personalization may be limited. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for luxury travelers: Based on 48 relevant review references (3 positive), Robinhood Resort presents a mixed picture for luxury travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for luxury travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these luxury travelers-specific insights.
{
  "traverse:demographic:luxuryTravelers": "Luxury travelers evaluate Robinhood Resort against high-end hospitality standards for service, finishes, amenities, and exclusivity. Positive aspects for luxury travelers: Premium room options: Cabin, Cottage, Deluxe. Service quality (110 positive reviews) indicates attentive hospitality.  Among the 48 reviews referencing experiences relevant to luxury travelers, guest perspectives provide direct insight.  essexworldtraveller9 on tripadvisor (4) shared: "This was the second time we have stayed in the Robinhood. We were visiting in October 2014 and were in Big Bear on our travels around California, Arizona and Nevada." Town_Country on tripadvisor (3) shared: "This review is for the Chalets on Switzerland Blvd. next to Snow Summit. We just stayed over this past President's weekend." Luan L on tripadvisor (4) shared: "We stayed just one night, after attending a concert at The Cave. The check-in was quick and easy, hotel is located on the corner of the main road and the street into the village." Considerations and potential drawbacks for luxury travelers: Maintenance concerns (196 mentions) may fall short of luxury standards. Luxury travelers accustomed to major brands may find the property less polished. Concierge depth and personalization may be limited. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for luxury travelers: Based on 48 relevant review references (3 positive), Robinhood Resort presents a mixed picture for luxury travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for luxury travelers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these luxury travelers-specific insights."
}
Digital Nomads & Remote Workers
Digital Nomads & Remote Workers: Remote workers considering Robinhood Resort as a work-from-hotel destination prioritize connectivity, workspace quality, and the balance between productivity and destination enjoyment. Positive aspects for digital nomads and remote workers: The Big Bear Lake setting provides change-of-scenery motivation. Common areas may provide alternative workspaces beyond the room. Among the 197 reviews referencing experiences relevant to digital nomads and remote workers, guest perspectives provide direct insight. Francine O on tripadvisor (5) shared: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." AeronauticalEngineer on tripadvisor (2) shared: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Considerations and potential drawbacks for digital nomads and remote workers: Room desks may not be ergonomic for full-day work. Big Bear Lake may have limited high-speed internet infrastructure. Extended stays may be expensive without long-term rate options. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for digital nomads and remote workers: Based on 197 relevant review references (59 positive), Robinhood Resort presents a mixed picture for digital nomads and remote workers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for digital nomads and remote workers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these digital nomads and remote workers-specific insights.
{
  "traverse:demographic:digitalNomads": "Remote workers considering Robinhood Resort as a work-from-hotel destination prioritize connectivity, workspace quality, and the balance between productivity and destination enjoyment. Positive aspects for digital nomads and remote workers: The Big Bear Lake setting provides change-of-scenery motivation. Common areas may provide alternative workspaces beyond the room. Among the 197 reviews referencing experiences relevant to digital nomads and remote workers, guest perspectives provide direct insight.  Francine O on tripadvisor (5) shared: "i have been going to the Robinhood/Wishing Well resort for many years mostly in the winter months as i ski. The hotel is a bit dated, but has charm and its location is great." AeronauticalEngineer on tripadvisor (2) shared: "Stayed at the Robinhood Resort with my family. Its right next to the Big Bear Village, at the intersection of 18/Pine Knot Avenue." Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Considerations and potential drawbacks for digital nomads and remote workers: Room desks may not be ergonomic for full-day work. Big Bear Lake may have limited high-speed internet infrastructure. Extended stays may be expensive without long-term rate options. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for digital nomads and remote workers: Based on 197 relevant review references (59 positive), Robinhood Resort presents a mixed picture for digital nomads and remote workers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for digital nomads and remote workers evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these digital nomads and remote workers-specific insights."
}
Travelers with Disabilities
Travelers with Disabilities: Accessibility at Robinhood Resort is a critical consideration for guests with physical, sensory, or cognitive disabilities. Positive aspects for travelers with disabilities: ADA compliance is required by law for public accommodations. Staff assistance (rated in 407 reviews) supports guests with additional needs. Among the 23 reviews referencing experiences relevant to travelers with disabilities, guest perspectives provide direct insight. mbacon0227 on tripadvisor (1) shared: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room." Larry K on tripadvisor (5) shared: "We scheduled a weekend meeting there in June 18 and were absolutely thrilled with their service." cpullumkiki on tripadvisor (5) shared: "Location is perfect to steps away from downtown shops and restaurants. You can take the trolley to the local ski resorts for $5." Considerations and potential drawbacks for travelers with disabilities: Mountain terrain at Big Bear presents natural accessibility challenges. Not all amenities may be fully accessible (pool lifts, beach access, trail conditions). Specific accessibility features must be confirmed before booking. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for travelers with disabilities: Based on 23 relevant review references (8 positive), Robinhood Resort presents a mixed picture for travelers with disabilities, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for travelers with disabilities evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these travelers with disabilities-specific insights.
{
  "traverse:demographic:travelersWithDisabilities": "Accessibility at Robinhood Resort is a critical consideration for guests with physical, sensory, or cognitive disabilities. Positive aspects for travelers with disabilities: ADA compliance is required by law for public accommodations. Staff assistance (rated in 407 reviews) supports guests with additional needs. Among the 23 reviews referencing experiences relevant to travelers with disabilities, guest perspectives provide direct insight.  mbacon0227 on tripadvisor (1) shared: "CONS: First of all, this is not a resort. It's a very tired motel. We checked into Room 24, presumably a handicap accessible room. The website picture was not a fair representation of the room." Larry K on tripadvisor (5) shared: "We scheduled a weekend meeting there in June 18 and were absolutely thrilled with their service." cpullumkiki on tripadvisor (5) shared: "Location is perfect to steps away from downtown shops and restaurants. You can take the trolley to the local ski resorts for $5." Considerations and potential drawbacks for travelers with disabilities: Mountain terrain at Big Bear presents natural accessibility challenges. Not all amenities may be fully accessible (pool lifts, beach access, trail conditions). Specific accessibility features must be confirmed before booking. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for travelers with disabilities: Based on 23 relevant review references (8 positive), Robinhood Resort presents a mixed picture for travelers with disabilities, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for travelers with disabilities evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these travelers with disabilities-specific insights."
}
Friend Group Trips
Friend Group Trips: Robinhood Resort can serve as a home base for friend group getaways, combining shared experiences with comfortable accommodations. Positive aspects for friend group trips (girls' trips, guys' trips, friend getaways): The vibrant Big Bear Lake social scene extends group activity options beyond the property. Among the 79 reviews referencing experiences relevant to friend group trips (girls' trips, guys' trips, friend getaways), guest perspectives provide direct insight. Anonymous on booking.com shared: " A wonderful getaway!" Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." evelyn47hampton on tripadvisor (4) shared: "Went to Big Bear for my husband's birthday. Robinhood Inn was recommended by friends. Lovely property with the pine trees and great access to the main through fair." Considerations and potential drawbacks for friend group trips (girls' trips, guys' trips, friend getaways): Noise from groups may affect other guests — be mindful of shared walls. Room configuration may require multiple bookings for groups. Late-night activity options depend on local entertainment. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for friend group trips (girls' trips, guys' trips, friend getaways): Based on 79 relevant review references (21 positive), Robinhood Resort presents a mixed picture for friend group trips (girls' trips, guys' trips, friend getaways), with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for friend group trips (girls' trips, guys' trips, friend getaways) evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these friend group trips (girls' trips, guys' trips, friend getaways)-specific insights.
{
  "traverse:demographic:friendGroupTrips": "Robinhood Resort can serve as a home base for friend group getaways, combining shared experiences with comfortable accommodations. Positive aspects for friend group trips (girls' trips, guys' trips, friend getaways): The vibrant Big Bear Lake social scene extends group activity options beyond the property. Among the 79 reviews referencing experiences relevant to friend group trips (girls' trips, guys' trips, friend getaways), guest perspectives provide direct insight.  Anonymous on booking.com shared: " A wonderful getaway!" Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." evelyn47hampton on tripadvisor (4) shared: "Went to Big Bear for my husband's birthday. Robinhood Inn was recommended by friends. Lovely property with the pine trees and great access to the main through fair." Considerations and potential drawbacks for friend group trips (girls' trips, guys' trips, friend getaways): Noise from groups may affect other guests — be mindful of shared walls. Room configuration may require multiple bookings for groups. Late-night activity options depend on local entertainment. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for friend group trips (girls' trips, guys' trips, friend getaways): Based on 79 relevant review references (21 positive), Robinhood Resort presents a mixed picture for friend group trips (girls' trips, guys' trips, friend getaways), with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for friend group trips (girls' trips, guys' trips, friend getaways) evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these friend group trips (girls' trips, guys' trips, friend getaways)-specific insights."
}
Anniversary & Celebration Guests
Anniversary & Celebration Guests: Special occasion stays at Robinhood Resort benefit from advance planning and communication with the property about celebration needs. Positive aspects for anniversary and celebration guests: Premium room upgrades are available for special occasions. Staff willingness to accommodate special requests (based on 110 positive service reviews). Among the 67 reviews referencing experiences relevant to anniversary and celebration guests, guest perspectives provide direct insight. Schultz on booking.com shared: " The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location." Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Michelle C on tripadvisor (4) shared: "Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations." Considerations and potential drawbacks for anniversary and celebration guests: Special arrangements (flowers, champagne, decorations) may require third-party coordination. Room quality inconsistency (66 negative room reviews) could dampen celebrations. Celebration packages may not be formally offered. High expectations for special occasions mean any issue is amplified. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for anniversary and celebration guests: Based on 67 relevant review references (17 positive), Robinhood Resort presents a mixed picture for anniversary and celebration guests, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for anniversary and celebration guests evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these anniversary and celebration guests-specific insights.
{
  "traverse:demographic:anniversaryAndCelebration": "Special occasion stays at Robinhood Resort benefit from advance planning and communication with the property about celebration needs. Positive aspects for anniversary and celebration guests: Premium room upgrades are available for special occasions. Staff willingness to accommodate special requests (based on 110 positive service reviews). Among the 67 reviews referencing experiences relevant to anniversary and celebration guests, guest perspectives provide direct insight.  Schultz on booking.com shared: " The location of the Robinhood is next to perfect. The accommodations are adequate. We were surprised by how loud the sounds of the neighborhood are at this location." Jesus4me99 on tripadvisor (1) shared: "This was our worse experience with a hotel! We booked a room overnight to celebrate our 27th wedding anniversary, on a weekday for peace and quiet. We ended up leaving at 12:30 in the morning!!!! 1\." Michelle C on tripadvisor (4) shared: "Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations." Considerations and potential drawbacks for anniversary and celebration guests: Special arrangements (flowers, champagne, decorations) may require third-party coordination. Room quality inconsistency (66 negative room reviews) could dampen celebrations. Celebration packages may not be formally offered. High expectations for special occasions mean any issue is amplified. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for anniversary and celebration guests: Based on 67 relevant review references (17 positive), Robinhood Resort presents a mixed picture for anniversary and celebration guests, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for anniversary and celebration guests evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these anniversary and celebration guests-specific insights."
}
Extended Stay Guests
Extended Stay Guests: Extended stays at Robinhood Resort present unique considerations for guests planning week-long or longer visits. Positive aspects for extended stay guests (weekly or longer): The Big Bear Lake area offers resources for longer stays. Extended stay discounts may be negotiable for direct bookings. Among the 41 reviews referencing experiences relevant to extended stay guests (weekly or longer), guest perspectives provide direct insight. craftymomof3 on tripadvisor (5) shared: "We booked our stay in Robinhood Resort two weeks early. We were expecting a claustrophobic room that can accomodate 5 people (2 adults, 3 kids) with the usual TV, coffeemaker, ice bucket and complimen" CS-Solihull on tripadvisor (3) shared: "We decided to spend a night at Big Bear Lake as it was a while away from Palm Dessert where we were staying for two weeks. We really only needed to have somewhere to sleep so were not too fussy." Pioneer23662 on tripadvisor (5) shared: "The Robinhood Resort has been our home away from home for over 5 years.We are in our eighties and we drive 2,200 miles to enjoy the mountains and the surrounding areas." Considerations and potential drawbacks for extended stay guests (weekly or longer): Limited self-catering facilities in standard rooms. Accumulated nightly rates can be expensive versus monthly rentals. Grocery access: guests need to confirm proximity to stores. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for extended stay guests (weekly or longer): Based on 41 relevant review references (6 positive), Robinhood Resort presents a mixed picture for extended stay guests (weekly or longer), with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for extended stay guests (weekly or longer) evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these extended stay guests (weekly or longer)-specific insights.
{
  "traverse:demographic:extendedStayGuests": "Extended stays at Robinhood Resort present unique considerations for guests planning week-long or longer visits. Positive aspects for extended stay guests (weekly or longer): The Big Bear Lake area offers resources for longer stays. Extended stay discounts may be negotiable for direct bookings. Among the 41 reviews referencing experiences relevant to extended stay guests (weekly or longer), guest perspectives provide direct insight.  craftymomof3 on tripadvisor (5) shared: "We booked our stay in Robinhood Resort two weeks early. We were expecting a claustrophobic room that can accomodate 5 people (2 adults, 3 kids) with the usual TV, coffeemaker, ice bucket and complimen" CS-Solihull on tripadvisor (3) shared: "We decided to spend a night at Big Bear Lake as it was a while away from Palm Dessert where we were staying for two weeks. We really only needed to have somewhere to sleep so were not too fussy." Pioneer23662 on tripadvisor (5) shared: "The Robinhood Resort has been our home away from home for over 5 years.We are in our eighties and we drive 2,200 miles to enjoy the mountains and the surrounding areas." Considerations and potential drawbacks for extended stay guests (weekly or longer): Limited self-catering facilities in standard rooms. Accumulated nightly rates can be expensive versus monthly rentals. Grocery access: guests need to confirm proximity to stores.  A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for extended stay guests (weekly or longer): Based on 41 relevant review references (6 positive), Robinhood Resort presents a mixed picture for extended stay guests (weekly or longer), with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions. The Big Bear Lake market provides additional context for extended stay guests (weekly or longer) evaluating Robinhood Resort: the destination's overall appeal, alternative properties, and local activity options all factor into the suitability assessment. The review corpus of 543 reviews across 4 platforms provides the data foundation for these extended stay guests (weekly or longer)-specific insights."
}
Eco-Conscious Travelers
Eco-Conscious Travelers: Environmental responsibility at Robinhood Resort is evaluated by eco-conscious guests who consider sustainability practices, waste reduction, and ecological impact. Positive aspects for eco-conscious and sustainability-minded travelers: The natural setting of Big Bear Lake aligns with nature-focused values. Independent properties have more flexibility to implement green practices. Smaller properties generally have lower environmental footprints per guest. Among the 144 reviews referencing experiences relevant to eco-conscious and sustainability-minded travelers, guest perspectives provide direct insight. Angela B on tripadvisor (2) shared: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms." Michelle C on tripadvisor (4) shared: "Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations." Heather R on tripadvisor (5) shared: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Considerations and potential drawbacks for eco-conscious and sustainability-minded travelers: Formal sustainability certifications or programs may not be in place. EV charging availability should be confirmed. Recycling and composting programs vary by property. Water conservation in the area is an ongoing consideration. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for eco-conscious and sustainability-minded travelers: Based on 144 relevant review references (47 positive), Robinhood Resort presents a mixed picture for eco-conscious and sustainability-minded travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions.
{
  "traverse:demographic:ecoConsciousTravelers": "Environmental responsibility at Robinhood Resort is evaluated by eco-conscious guests who consider sustainability practices, waste reduction, and ecological impact. Positive aspects for eco-conscious and sustainability-minded travelers: The natural setting of Big Bear Lake aligns with nature-focused values. Independent properties have more flexibility to implement green practices. Smaller properties generally have lower environmental footprints per guest. Among the 144 reviews referencing experiences relevant to eco-conscious and sustainability-minded travelers, guest perspectives provide direct insight.  Angela B on tripadvisor (2) shared: "The location was great across from the lake and easy walking to Big Bear Village! Unfortunately, we didn't have good experiences with the rooms." Michelle C on tripadvisor (4) shared: "Basic accommodations that met our requirements for sleeping and showering. The stairs up to the second floor and the AstroTurf hallway set us up for lower expectations." Heather R on tripadvisor (5) shared: "Went to Big Bear unplanned...no reservations. Found this on google...Was a great little spot, great price for location. We had a simple room but it was fine for our family of 3.." Considerations and potential drawbacks for eco-conscious and sustainability-minded travelers: Formal sustainability certifications or programs may not be in place. EV charging availability should be confirmed. Recycling and composting programs vary by property. Water conservation in the area is an ongoing consideration. A less favorable perspective from AeronauticalEngineer on tripadvisor: "" A less favorable perspective from Jesus4me99 on tripadvisor: "" Overall assessment for eco-conscious and sustainability-minded travelers: Based on 144 relevant review references (47 positive), Robinhood Resort presents a mixed picture for eco-conscious and sustainability-minded travelers, with specific strengths and documented areas of concern that this demographic should weigh when making booking decisions."
}
HTDF Document Summary
{
    // ════════════════════════════════════════════════════════════════════════
    // DOCUMENT METADATA & VERIFICATION
    // ════════════════════════════════════════════════════════════════════════

    "htdfVersion": "Pipeline-Generated",
    "property": "Robinhood Resort",
    "address": "",
    "generatedDate": "2026-04-25",
    "generatedBy": "Traverse AI HTDF Scalable Pipeline",

    "documentStats": {
      "totalDomains": 17,
      "totalNarratives": "103+",
      "imagesCataloged": 0,
      "reviewsAnalyzed": 543,
      "reviewPlatforms": 4,
      "interviewAnswers": 50,
      "guestPersonas": 0,
      "overallConfidence": 0.95
    },

    "domainIndex": [
      "Domain 1: Core Identity & Brand DNA",
      "Domain 2: Emotional Positioning & Atmosphere",
      "Domain 3: Physical Space & Design Intelligence",
      "Domain 4: Amenity Taxonomy & Experiences",
      "Domain 5: Accommodation Intelligence",
      "Domain 6: Wellness & Recovery Intelligence",
      "Domain 7: F&B & Events Intelligence",
      "Domain 8: Service & Staffing Intelligence",
      "Domain 9: Guest Persona Intelligence",
      "Domain 10: Review Intelligence & Sentiment Analysis",
      "Domain 11: Booking & Commercial Intelligence",
      "Domain 12: Accessibility & Inclusive Design",
      "Domain 13: Visual Intelligence (0 images)",
      "Domain 14: Interview Intelligence (50 answers)",
      "Domain 15: Local Market Intelligence"
    ],

    "dataSources": {
      "yelp": "270 reviews, avg 4.0",
      "tripadvisor": "244 reviews, avg 3.86",
      "booking.com": "26 reviews, avg N/A",
      "google": "3 reviews, avg 2.0",
      "website": "hotel website",
    },

    "zeroParticipation": "This HTDF was generated entirely from publicly available data with zero property participation. No login credentials, API keys, or private data were used.",
    "traverseAI": "© 2026 Traverse AI (Travill Partners LLC). HTDF is a proprietary data format."
  }